Rackspace Reviews

Updated September 3, 2015
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3.3
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Taylor Rhodes
103 Ratings

Pros
  • Good promotion of work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)

Cons
  • Much middle management has no technical skill (in 33 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 13 reviews)

More Pros and Cons

677 Employee Reviews

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  1. Working at Rackspace has been a breath of fresh air after my previous employer

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backup Administrator in San Antonio, TX
    Current Employee - Backup Administrator in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Opportunities for growth, low stress work environment, exciting place to work.

    Cons

    Longer commute than I would prefer.

    Advice to Management

    Keep doing what you are doing.


  2. great place to grow professionally and you will meet friends for life. downside: growing pains

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    personal growth is excellent, always ways to learn and knowledgeable people that have already done it. everyone is really helpful. the company really knows how to celebrate. allows you to be yourself and grow personally.

    Cons

    as its a growing company many mistakes have been made at upper management hirings. people brought in in senior levels that don't understand what rackspace culture is about

    Advice to Management

    understand the culture and don't bring the bad culture from your old company into rackspace.


  3. Great employee environment with true friends for coworkers

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Rackspace is not a "geekploitation" company--they are passionate about their employees (Rackers). Great, optimistic coworkers who honestly treat you like friends and family. If you are headed to the San Antonio or Austin office, living in central Texas can be cheap compared to living on the east or west coast. Rackspace is a super casual environment and feels much less corporate than you'd expect at its current size.

    Cons

    Work can be extremely demanding and timelines can be tight. It's better to be on the system administration side than in product development. The pay, while fair, is not nearly as competitive as it could be. Now that Rackspace is public, there will be more scrutiny and oversight.

    Advice to Management

    Focus more on building great products. Expand "Fanatical Support" to be about the entire customer experience.


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  5. Many years later, I'm still glad to be here

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Rackspace has provided an incredible number of opportunities for many of its employees. Those who work hard and achieve results have been able to advance and in many cases, pave their own way. After going public, the company is well-capitalized to grow and succeed through tough economic times and management has a history of managing finances efficiently and responsibly. This is a high-growth company in a high-growth industry with many opportunities across their lines of business (managed hosting, cloud hosting at Mosso and email hosting at Mailtrust).

    Cons

    As the company has grown from a fledgling start-up to a real enterprise, the commitment level of new employees has decreased. It takes a certain amount of bravery to join a company that may not survive, and in the early days, a much higher percentage was ready to put in whatever it took to thrive and win. Now there are many more coasters and people who are just trying to tag along with what now seems to be a "sure thing." With the growth has also come a sense of territorial boundaries between some groups.

    Advice to Management

    Cut the fat. Keep the focus on customers and the people who take care of the customers. Make sure the new business lines continue to get the funding to grow. Fight the internal wall-building.


  6. Rackspace is Simply Awesome

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator in San Antonio, TX
    Current Employee - Linux Systems Administrator in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    The corporate Culture is fantastic. Everyone wants to work together and make this place a better company and enjoyable place to work. The idea of fanatical support really does motivate one to try to do their best while on the job. Management from the top down understands that employees are the most valuable asset of the company and really does try to work with you to advance your development and career.

    Cons

    The current transition from public to private is always hard. Employees who have been with the company the longest are struggling the most with this change.

    Advice to Management

    Follow by example. Lanham Napier (the CEO) sets a fantastic example of how to communicate with employees and inspire them to perform.


  7. Helpful (1)

    Talented people working in a high energy environment making amazing things happen

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator in San Antonio, TX
    Current Employee - Linux Systems Administrator in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Rackspace is the kind of place where there really is an environment were talented people are working in a high energy environment making amazing things happen. Having come from a large defense contractor I have a real appreciation for how different it is from traditional companies.

    Cons

    Some of the new lean sigma initiatives are diabolically opposed to what originally made Rackspace great. In the late 1990’s I worked for AOL where I witnessed much the same transformation. It was something like taking talented artists producing their art then trying to put them on an art producing assembly line.

    Advice to Management

    N/A


  8. This is a great place to work if you are a go getter, smart, and ambitious. If you are a bureaucrat, STAY AWAY!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Antonio, TX
    Current Employee - Engineer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Great entrepreneurial work environment overall, especially at Mosso, which is Rackspace Cloud Hosting start up company.

    Cons

    Company is growing blazing fast! Sometimes tough to catch up. But this is a good problem to have!

    Advice to Management

    Do not pay attention to stock market analysts...They are too often wrong!


  9. A great company with issues like any other. Overlook the minutia + you will find a workplace you can spend a lifetime at

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Racker in San Antonio, TX
    Current Employee - Racker in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Rackspace is a large company with a small team mentality. This is fostered by team specialization allowing individuals to work tightly with few other employees thus creating connections that you may not easily get from a larger group. Also in that environment, engagement is focused upon, and managers in the support realm at least work closely with their direct reports to make sure that they are an engaged group. The Gallup Q12 is used here, and this measures each manager in the company and ranks them according to their reports which creates accountability. The culture is open and relaxed, people have to work hard to get the fruits of their labor, the best employees understand that they have the right to have fun when they have worked hard. There is a lot of opportunity to grow here. Rackspace has always expanded rapidly and with this comes the potential to escalate rapidly, if you have the tenacity and hunger to advance.

    Cons

    The middle to senior leadership group is not balanced correctly. There are too many of those that have come from the outside and do not take the time to really understand the mentality of this company, which is vastly different to the corporate machines from which they have scurried from. The same workflows and recipes will not stick as well at Rackspace. Another issue is that some of the leadership is not experienced enough, perhaps something that is similar in a lot of other companies (I read Google's reviews, and their problems seem similar to Rackspace's) and they make decisions not based on logic or strategy, but the current popularity/buzz on the floor/street. However saying that - the senior executive group I have full confidence in, I know that they have the best interests of the company in mind, I just hope that the middle layers don't suffocate them from the real information getting up there. I hope that senior leadership reads the reviews that come up twice yearly. There are a lot of other departments within the company that are not managed properly, and as the lifeblood of the organization, I want there to be more control given back to support group. As Rackspace is now publicly traded, I feel that the compensation will veer in a different track, to become inline with other businesses like itself. This is not a concern that I have at this juncture.

    Advice to Management

    1. Make sure that you can trust your middle management teams, they shape your front line employees. Promote from within - only then can frontline quickly respect their leaders. 2. Align yourselves to market for compensation 3. Give more sway to the support floor - other departments shouldn't get to have fun while the lifeblood of the company slaves away 4. Allow the support floor more space to keep the culture 5. Hire the right people in the first time around - don't settle for second best. 6. Focus your energies on the growth and development of those that you have - especially during this downturn. It will cost you less in the longrun having kept your employees from straying away and educating them to hire the right Rackers


  10. Rackspace - A Rare Breed

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager III in San Antonio, TX
    Current Employee - Account Manager III in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    The culture is one that breeds honesty, integrity, and going the extra mile for customers and co-workers alike. Rackspace truly cares about its people. Management encourages feedback on a regular basis. The opportunities are abound. Whatever path you want to take at Rackspace is up to you. Family and a balance of life is extremely important. Never having to worry about missing work for a doctor's appointment or a family emergency is priceless. Your team is always there to support you and your customers. We take care of each other. It is the best working experience I have had in my entire career.

    Cons

    The growth Rackspace has experienced in the last few years has brought about challenges that any company would feel.

    Advice to Management

    Thank you for learning from past experiences and navigating the company through changes that will impact every Racker in a positive way.


  11. Rackspace's Fanatical Support for customers starts with management's excellent treatment of its employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Administrator in San Antonio, TX
    Current Employee - Senior Systems Administrator in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Top quality people serving the best customers in the technology industry. Co-workers who are better than you at something and willing to make you better, too. Leading the industry and working closely with technology leaders. Opportunity: to grow, learn, shine, be recognized. An emphasis on the employee (the "Racker") that is so ingrained in the culture of the company it is part of the CORE Values of Rackspace -- this makes sense because the only way to have employees who care deeply about their customers is for leadership to care about their employees.

    Cons

    Compensation is not the leading draw for people to work at Rackspace. The culture, access to top technology, opportunity for professional development and the coolness of being a "Racker" means people are willing to give up top dollar for quality of work and life. If money is the prime motivator for you, you'll be disappointed.

    Advice to Management

    Keep doing what you've been doing.



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