Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

Updated December 14, 2014
Updated December 14, 2014
504 Reviews
3.6
504 Reviews
Rating Trends

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Taylor Rhodes
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Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Horrible!! Nordie no good news!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Rackspace

    Pros

    Employee discount, smiles on the customers face when they find a good deal

    Cons

    Horrible family life, depression, mental malfunction just not worth it.

    Advice to ManagementAdvice

    Doest matter, they will never change

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    This place is not moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Get to work on a plethora of issues, really great co workers, personal growth in terms of learning

    Cons

    Where to start...low pay, too much of teacher pet of employee promotions and reviews. They are killing all the culture benefits like the events they use to have such as racktober fest in order to increase their bottom line. This isn't the same company as it use to be, but now just your regular any other company.

    Advice to ManagementAdvice

    Your people are leaving because if it is just another mistreated, low paying company. They can be mistreated elsewhere for twice the money. I have seen people also turned down during interviews just because they missed 1 question during a 3 hour interview. You will not get good talent when you have these macho attitudes of people being afraid of being de-throned by someone else smarter coming in. This happens over and over...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Once great, now awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Rackspace full-time (more than an year)

    Pros

    Fun events, relaxed atmosphere, casual dress, work from home etc. Some really nice people to work with.

    Cons

    Recent management hires have killed the culture. No real focus or direction, changes strategy every quarter seemingly. Cliquiest place I have ever worked. No chance of promotion unless you are pals with the management. Insane levels of brown nosing.

    Advice to ManagementAdvice

    Go back to how Rackspace used to be, when it was successful. There's a reason why the staff turnover is massive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Strong Internal Politics, Gone Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Rackspace full-time (more than 5 years)

    Pros

    - Good peer atmosphere, easy to make friends
    - Some interesting technologies used, ahead of competition

    Cons

    - Very high amount of office politics, including the presence of cliques.
    - Significant brown-nosing. Promotion and advancement opportunities are limited/non-existent without it.
    - Lack of overall company strategy (changes every 3-6 months) and competitive advantage ensure that the company will fail in the future.
    - Management not open to constructive criticism and/or feedback.
    - Communication of key ideas and messages is absent or at best, delayed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Fun but frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (more than an year)

    Pros

    Relaxed, casual atmosphere.
    Make friends easily and lots of team nights out.
    Benefits pretty good, especially free gym and medical insurance.

    Cons

    1. Poor salary (below industry average - relying on the 'culture' too much)
    2. Employee favouritism is rife. Don't expect to get anywhere unless you're in the "boy's club", even if your stats are top.
    3. Gossip - too much
    4. Empty promises.
    5. Too many changes, constantly. Happens every few months. No real clear strategy.
    6. Bad management - managers are hired into these positions even if they haven't got managerial experience
    7. Training. Rely on team members to train the newcomers or wait for months to sign yourself up to training modules - but this really isn't good enough.
    8. Accounts being removed and swapped unfairly - leaving the Sales teams very frustrated.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Going Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Rackspace full-time (more than an year)

    Pros

    Formerly great working atmosphere, not so much nowadays.

    Cons

    Brown nosing, poor management. Lack of strategy. Poor salary.

    Advice to ManagementAdvice

    Promote more on merit rather than buddies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 7 people found this helpful  

    What culture?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    -Health benefits are good
    -Smart, dedicated coworkers

    Cons

    -Pay is below market; management is aware and ok with this.
    -Upward mobility extremely limited.
    -Highly stressful call center environment
    -Extremely poor staffing leads to work overload and unrealistic expectations of employees
    -Low and Mid level management effectively shifts blame onto support floor staff regarding issues, staffing.
    -Limited ability to use earned time off due to aforementioned staffing

    Advice to ManagementAdvice

    -Find and remove problem-causing low and mid level management. As long as these guys are in positions of power you will continue to have dissatisfied employees.
    -Bring back culture and work/life balance
    -Properly staff your teams so that workload is reasonable
    -Pay market salaries
    -Bring back Core Values. Remember when Transparency was a thing?

    Doesn't Recommend
    Negative Outlook
  9. 3 people found this helpful  

    The rules change depending on who is doing the reading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time

    Pros

    very little oversight or guidance

    Cons

    very little oversight or guidance

    Advice to ManagementAdvice

    Don't be so full of yourselves
    Try understand the jobs you are in charge of managing
    Culture is not only for the first shift and the non technical

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 10 people found this helpful  

    Bureaucratic processes, endless change, poor middle management, no vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    Good name on resume - work here for a year then leave

    Cons

    - Highly bureaucratic due to internal politics and legacy of endless change
    - Middle managers have no time to provide direction or recognize talent
    - Much middle management has no technical skill
    - Little vision on where industry is going (hint: Amazon)
    - Little opportunity within - massive teams for simple products, small teams for core business/processes
    - Pay is lower than industry average
    - Very high level of burnout
    - No work-life balance
    - Everyone is a manager, nobody manages

    Advice to ManagementAdvice

    - Trim middle management
    - Recognize core people and promote technical staff, not bureaucrats

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 6 people found this helpful  

    A good company going sour

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in San Antonio, TX
    Current Employee - Software Developer II in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    fun work environment, slide, coffee shop in-house, trees inside, many conference rooms that can be used for unscheduled ad-hoc meetings, located in an old mall

    Cons

    The culture has gone from Friends and Family to hostile and dangerous. Management is not listening to the real needs of people and makes crazy decisions on what is really needed vs what management thinks we need. Waste of money is always the outcome.

    Advice to ManagementAdvice

    Listen to your employees. Make sure you understand your employee's real needs. Make sure you encourage your employees to push the envelope rather than cutting corners and making things on the "cheap".

    Giving employees bad reviews because they try to push the envelope is not helping; it's counter productive and hostile. Advancing from within is almost impossible,

    Doesn't Recommend
    Negative Outlook

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