Rackspace

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Rackspace Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.7 453 reviews

84% Approve of the CEO

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Graham Weston

(51 ratings)

77% of employees recommend this company to a friend

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance(in 25 reviews)

  • Great culture and endless opportunities (if you earn them)(in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments(in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon(in 10 reviews)

453 Employee Reviews
in
    • Culture & Values
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    • Approves of CEO

     

    Fun, high growth and fast paced enviroment

    Sales Representative (Former Employee) San Antonio, TX

    ProsGreat people to work with, ability to telecommute, great sense of company pride and fun culture

    ConsLong hours, ability to telecommute means you're always working

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Company in Transition

    Linux Administrator I (Current Employee) San Antonio, TX

    ProsThe people are generally great to work with. The office is comfortable. The benefits are also very nice. There are lots of opportunities to learn new technology.

    ConsThe tools we need to use are broken half the time. Processes for advancement are not consistent and in some areas come down to very nit picky hoops that you have to jump through, some of them based on your personal brand and how you have sold it to the rest of your department.

    Advice to Senior ManagementDetermine what advancement means in any given team and tailor the advancement process to match your expectations of the new position. Tools need to be consistently functioning and not rely on third party (employee written) hacks to extend them for needed functionality.

    Yes, I would recommend this company to a friend

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    Great company to work for in general...

    Customer Support Technician (Current Employee) San Antonio, TX

    ProsThe people hired at Rackspace are wonderful to work with.
    Benefits are great
    Environment is awesome-- HQ offers a full-service Rec center with fitness classes and personal training sessions, Airrosti, etc.
    Lots of career opportunities if you can find them and have the time to dedicate to shadowing outside of your day to day job.

    ConsWorking in support you don't get much time to appreciate all of the fun activities and games that are offered or time to shadow other teams
    Overworked due to headcount
    Very demanding and draining work
    Little recognition
    Sit at a desk for 8+ hours

    Advice to Senior ManagementSince Fanatical Support is what our business is all about, it would be nice to see more effort and value put into our support Rackers.

    Yes, I would recommend this company to a friend

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    • Culture & Values
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    It's a great company with great promise and passion.

    Director (Current Employee) San Antonio, TX

    ProsUnparalleled passion and commitment. I've never worked for a company more committed to the people. nThe work-life balance is great and most roles/managers take a "as long as you get your work done" mentality that is very empowering.

    ConsConstant re-organizations and prioritization changes are exhausting. We talk about preventing/eliminating silos in the org but they always seem to pop up. We need to incentivize groups to communicate/coordinate better and not just "hope it will happen naturally".

    Advice to Senior ManagementDon't change directions so often. The big picture path has been relatively steady but be more conscious of the effects of re-prioritization.

    Yes, I would recommend this company to a friend

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    (UK) Great culture, poor advancement/compensation

    Anonymous Employee (Former Employee) London, England (UK)

    Pros- Fantastic benefits, which the HR team do a great job with. From personal health (gym, sports days etc.) to general fun, they do a good job of creating a nice buzz.

    - Generally, the culture is good. Increasingly, there seemed to be less focus on hiring the "right" characters and personalities for the company, but for most of my tenure I was surrounded by good people.

    - Flexible time-off and working from home policies.

    Cons- Compensation was really poor, and well below industry averages in some cases. Moving up pay grades was always made into a logistical difficulty (changing job titles, teams etc.).

    - Some of the managers are not equipped to be people managers, relying on leaders within the teams to do most of the hands-on managerial work.

    - Senior leadership approach the business in a very reactive manner, causing the business focus to shift every 6 months after things go wrong. There is no committed direction and it seems they're winging it.

    - No opportunities for progression. Having left since, I have realised how I've probably stunted my own growth by not doing so sooner.

    Advice to Senior ManagementIn several years of employment, I was one of many examples of people not once offered to interview for a more prominent position, in spite of performance and clear suitability. In my example, this was despite top-of-class performance reviews, and taking the role of "temporary" manager whenever the managerial team were away, or staff felt they couldn't rely on them.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A shell of it's former self, trying to find purpose and meaning

    Project Manager (Current Employee) San Antonio, TX

    ProsEveryone tries really hard to keep a fun environment and put people first. Family friendly atmosphere meets a laid back vibe with a "get things done" disposition.

    ConsSometimes Rackspace carries a strange, almost inauthentic paternal atmosphere. Leaders seem to burn a lot of energy setting up activities and conducting town halls that are designed to represent how much they care about Rackers...when all in all, most of the mid level leaders and below are actually self serving borderline psychopaths.

    Advice to Senior ManagementJust Quit. If what you read didn't make you question yourself or annoyed, maybe you're one of the 15% of managers that actually adds value.

    No, I would not recommend this company to a friend

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    Rackspace has a fun atmosphere.

    Linux Systems Administrator II (Current Employee) San Antonio, TX

    ProsAbility to learn and grow in a fun environment. Managers care and are willing to work with you on schedules and projects.

    ConsIt can be frustrating at times due to much disorganization. Different departments are sometimes working on similar projects leading to inefficiency. Training is provided to a certain level, but there is no structured training for advanced topics.

    Advice to Senior ManagementIf Rackspace is going to differentiate itself from competitors based on support, then the support floor needs to be more valued instead of being treated like "people who barely made it through community college" as I've heard people say.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Good place to work there

    Systems Engineer (Former Employee) Bangalore (India)

    ProsIt is okay types company... if you don't have any other offer, then go for it

    Conshings vary from project to project/ team to team... always be ready to move out and search for new opportunity

    Advice to Senior ManagementGood place to work

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fanatically unstable

    Windows Systems Administrator (Current Employee) San Antonio, TX

    Pros10% quarterly bonus (if your lucky)
    Flexible work schedule

    ConsHard to work your way up unless you are in certain 'cliques'
    bonuses are there but they are unreliable
    Pay is low for market and keeps getting lower the longer you stay

    Advice to Senior Managementafter hours should never be an after thought, and pay should be brought up to market, not "target", for everyone atleast every few years, for those who even stay that long if for no other reason than to show appreciation of the job they are doing(but all this is a pipe dream). Transparency and full disclosure shouldn't be to just are customers but to everyone

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    So much promise

    Linux Systems Administrator (Current Employee) San Antonio, TX

    Pros"Culture" though not nearly what it once was, is still a standout.

    ConsLargely incompetent middle management. Senior management seems out-of-touch with reality. Front-lines are woefully understaffed and overworked. "Fanatical Support" has become mostly marketing B.S.

    Advice to Senior ManagementAll-too-frequent changes in product and company focus suggest that you don't have a clear vision. Get your fundamentals in order: the billing system is a disaster and after all this time you still don't have a functional replacement. Put an immediate stop to implementing untested system changes in Production, and hold development teams accountable for their shoddy work. Pay attention to the negative customer comments in NPS and actually do something about them instead of just cherry picking positive customer comments to make yourselves feel better.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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