Rackspace Reviews

Updated August 27, 2014
Updated August 27, 2014
478 Reviews

3.6
478 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
61 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Failing due to middle management

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace for more than 8 years

    Pros

    The culture still tries hard to remain despite the struggles.

    Cons

    Middle management is corrupted. Unless you are part of the cool kids, you will never advance no matter how qualified you are. Current middle management has no concern for the company, only their status and their priority is keeping their positions no matter the cost. Too many long timers leaving because of this - and it's not a healthy place to work anymore.

    Advice to ManagementAdvice

    Executive leadership needs to open their eyes and listen to the employees who are fighting daily to keep the company together.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time for less than a year

    Pros

    Really friendly enviroment, a lot of support provider for new employees, many work place benefits.

    Cons

    Travell time from London. :D

  3.  

    Love it!

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time for less than a year

    Pros

    Everybody helps everyone, and you're encouraged to grow within the company.

    Cons

    Don't have any cons to say about this company.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great Team and Learning environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I  in  San Antonio, TX
    Current Employee - Linux Systems Administrator I in San Antonio, TX

    I have been working at Rackspace full-time for less than a year

    Pros

    There is ample room for personal growth as an Admin. Additionally, there are ample resources and some of the best Admins in the industry.

    Cons

    Some of the culture seems to be shifting from what it once was. This appears (at least to those I work with, myself included) due to pressure to conform to the Corporate environment we function in daily.

    Advice to ManagementAdvice

    Don't let the culture die and don't try to mask changes. One of the core values is TRANSPARENCY, let us not forget this.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good, could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Manager  in  San Antonio, TX
    Current Employee - Technical Account Manager in San Antonio, TX

    I have been working at Rackspace full-time for more than a year

    Pros

    Great place to work, dress like you would like, laid back, you learn a lot!

    Cons

    Micro management, products are not compatible with the market.
    Pay is low.

    Advice to ManagementAdvice

    Fire the bad managers who don't know what they are doing and get more developers to build more products.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Not nearly as great as it was, but still good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Ops Administrative II  in  San Antonio, TX
    Current Employee - Linux Ops Administrative II in San Antonio, TX

    I have been working at Rackspace full-time for more than 3 years

    Pros

    Awesome office
    Many great peers
    Some excellent managers
    Excellent Core Values
    Pretty laid back
    Food trucks!!!
    Lots of open source
    Flexible focus of work
    Business is improving slowly

    Cons

    Upper management is often very political
    Core Values are rarely followed
    The really, really bad Rackers are not fired when they should be
    Tends to make managers out of people with no managerial experience at all
    Departments nickle and dime eachother
    Too many layers of management
    Rackspace culture gets worse and worse as time goes on

    Advice to ManagementAdvice

    Cut out two layers of management
    Consider Core Values in everything you do. They're plastered everywhere, yet you still ignore most of them!
    Focus Rackspace on what we do best and strip out the rest

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Bureaucratic processes, endless change, poor middle management, no vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    Good name on resume - work here for a year then leave

    Cons

    - Highly bureaucratic due to internal politics and legacy of endless change
    - Middle managers have no time to provide direction or recognize talent
    - Much middle management has no technical skill
    - Little vision on where industry is going (hint: Amazon)
    - Little opportunity within - massive teams for simple products, small teams for core business/processes
    - Pay is lower than industry average
    - Very high level of burnout
    - No work-life balance
    - Everyone is a manager, nobody manages

    Advice to ManagementAdvice

    - Trim middle management
    - Recognize core people and promote technical staff, not bureaucrats

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Linux System Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Free soda and good environment

    Cons

    Teams behave independently and can sometimes not work toward the same goal, compensation is average.

    Advice to ManagementAdvice

    Focus on inter team building, have people of different teams work along with other teams.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Love it here!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Nice people, great environment and stuff

    Cons

    Get lost in castle and cant find anywhere.

  11. 2 people found this helpful  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager III  in  San Antonio, TX
    Current Employee - Project Manager III in San Antonio, TX

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Very casual environment where people foster collaboration. It's easy to make friends, and there are lots of opportunities to volunteer in the community. They also have a Recreational Center which is free to employees, with spinning, aerobic and crossfit classes. Vendors are on site serving food each day, so makes it easy for employees at lunch time.

    Cons

    The time off and medical benefits are decent and competitive with the market. Work life balance is encouraged, but not always followed well because the overwhelming amount of work which needs to be accomplished, and at the pace leadership wants. My usual work week is 50 hours. There is also CONSTANT change - reorganizations, reprioritizing of goals, etc. Change fatigue is high, and if you are not a flexible person, this is not the place for you.

    Advice to ManagementAdvice

    Invest in the tools employees need to do their jobs well (such as stable development, testing and preprod environments), as well as allow time for employees to develop products and programs right, and with quality. It also helps to avoid burnout of employees.

    Recommends
    Neutral Outlook
    Approves of CEO

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