Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

Updated December 19, 2014
Updated December 19, 2014
505 Reviews
3.6
505 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Taylor Rhodes
1 Rating

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    In growing up, Rackspace has lost a bit of the culture that made it such a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Solid product offering, fantastic customer support

    Cons

    Instability at the Sr.Leadership level

  2. 4 people found this helpful  

    Horrible!! Nordie no good news!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Rackspace

    Pros

    Employee discount, smiles on the customers face when they find a good deal

    Cons

    Horrible family life, depression, mental malfunction just not worth it.

    Advice to ManagementAdvice

    Doest matter, they will never change

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    gone down hill from what it use to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    You will make a lot of great friends and learn a lot.

    Cons

    office politics are too strong here. You will get turned down for transfers after interviewing because it is not what you know, but who you know. Many techs are leaving due to mismanagement and low industry pay.

    Advice to ManagementAdvice

    Act like we were before we went public. Be a leader, not a manager. Stand up for your employeers instead of just saying yes to your superiors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 8 people found this helpful  

    The new Rackspace (not what it use to be but better than most)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in San Antonio, TX
    Current Employee - Product Manager in San Antonio, TX

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Rackers and Core Values. Friends and Family - it's really a thing.
    Work-Life Balance for most.
    Leading-edge technology that's really does make the Internet work!

    Cons

    Political agendas and the "Strategy Boys" - stay true to the mission of providing Fanatical Support.
    The Transparency Core Value is great but be prepared to see (or get caught in) the political battles first hand.

    Advice to ManagementAdvice

    Rackers know that Fanatical Support is the essence of what makes us great. Stay on this mission.
    There are way too many cooks in the kitchen and quite frankly their battles are exhausting. Taylor needs to clean house and get rid of some of the "Strategy Boys".

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    What an unbelievable company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in San Antonio, TX
    Current Employee - Senior Marketing Manager in San Antonio, TX

    I have been working at Rackspace full-time (less than an year)

    Pros

    As I'm sure most other reviews note - its all about the culture at Rackspace - the core values are actually principles every Racker lives by - such as treat fellow Rackers like friends and family, results over flash and be transparent. It is a very exciting and dynamic organization full of very bright, competent people striving towards becoming one of the greatest services organizations in the world.

    Cons

    Its a big company, with a lot of growth, so change is ever present - if you aren't flexible, this is not the organization for you.

    Advice to ManagementAdvice

    Now that the 8k is over and senior leadership has been selected, I look forward to holding to our strategy

    Recommends
    Positive Outlook
    Approves of CEO
  7. 6 people found this helpful  

    This place is not moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Get to work on a plethora of issues, really great co workers, personal growth in terms of learning

    Cons

    Where to start...low pay, too much of teacher pet of employee promotions and reviews. They are killing all the culture benefits like the events they use to have such as racktober fest in order to increase their bottom line. This isn't the same company as it use to be, but now just your regular any other company.

    Advice to ManagementAdvice

    Your people are leaving because if it is just another mistreated, low paying company. They can be mistreated elsewhere for twice the money. I have seen people also turned down during interviews just because they missed 1 question during a 3 hour interview. You will not get good talent when you have these macho attitudes of people being afraid of being de-throned by someone else smarter coming in. This happens over and over...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    soft engineer

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace part-time

    Pros

    good environment, nice building, nice people

    Cons

    delay of product delivery... ... ...

  9. 1 person found this helpful  

    Great Company to work for - Flexible, Latest Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace as a contractor (less than an year)

    Pros

    Flexible
    Exciting Technology
    Work life balance
    Support Tools
    Team Support

    Cons

    Structure
    Location of the Office

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A very rewarding experience professionally and personally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RIOS II in San Antonio, TX
    Current Employee - RIOS II in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    The team environment there is top notch. The relaxed work ambience is something a lot of company's are missing today. The company lives up to its Core values

    Cons

    Upward professional mobility could be more visible.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Just like others have said, it's not the same anymore...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Systems Administrator III in San Antonio, TX
    Current Employee - Windows Systems Administrator III in San Antonio, TX

    I have been working at Rackspace full-time (more than an year)

    Pros

    They provide excellent training and opportunities for growth. Direct managers truly care about their employees and encourage family first.

    Cons

    It is a high stress work environment and is a LOT of work. If you are lucky enough to land on a team that works cohesively with each other it is barely tolerable. The company is in dire need of good techs to handle the current load.

    Advice to ManagementAdvice

    Micromanaging every aspect of Racker interaction with customers is slowly eating away at RS culture. The only way to truly keep Rackers happy under such stress loads is to let us be us. You have lost the moment Rackers start dreading going to work in the morning. Look for ways to award Rackers that consistently perform. The fanatical jacket is largely an unrealistic and unattainable goal.

    Recommends
    Negative Outlook
    Approves of CEO

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