Rackspace Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.
35 Reviews
3.9
35 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
32 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 27 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Packed with innovation, creativity and the ability to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    - The Rackers (Amazing group of people!)
    - The commitment to constant improvement
    - The ability to innovate
    - Very open environment that encourages communication at all levels

    Cons

    - Things change fast (you must have a flexible attitude towards work)
    - With so many things going on across the organization, it's hard to stay in the loop with everything

    Advice to ManagementAdvice

    Do everything possible to highlight and maintain the amazing culture at Rackspace through engaging Rackers at all levels throughout the organization.

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Great place for great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Rackers have autonomy around how they approach their work. There is very little limiting structure/process in most areas. Rackspace is a meritocracy. Smart, hard working people can do whatever they want.

    Cons

    Autonomy can lead to inconsistent execution. It also takes new hires a bit longer to learn how to do things the Rackspace way. Fast growth results in frequent changes, which can be frustrating to some.

    Advice to ManagementAdvice

    Develop technical leaders. There are lots of great business leaders who don't understand the technology. This can lead to slow or incorrect decisions.

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Super high growth environment with all the good and bad that comes with it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Lots of opportunity given high growth
    Collaborative culture means you get a voice
    Open book environment means lots of information shared

    Cons

    High growth means lots of org changes and shifts
    High growth also means lots of urgent projects and not enough time for forward thinking efforts

    Advice to ManagementAdvice

    add process where you need it; don't add it where you don't - finding the right balance is key and hard.

    Recommends
    Approves of CEO
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  5.  

    Working here is truly like working with "Friends and Family"!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Windows Systems Administrator II in San Antonio, TX
    Current Employee - Windows Systems Administrator II in San Antonio, TX

    I have been working at Rackspace

    Pros

    Working here is like working with a big extended family. Everyone treats you with respect and concern. If you need any help or advice, your teammates are always there for you.

    Cons

    The pay could always be higher. Everyone thinks that wherever they work. I do feel that Rackspace is a little below the average though.

    Advice to ManagementAdvice

    Yes, your Rackers are the source of your Fanatical Support. We are the secret sauce! The salary pool could use a pretty hefty increase. Not only to hire more people, but to allow for promotions and pay increases for your seasoned Rackers!

    Recommends
    Approves of CEO
  6. 7 people found this helpful  

    Best place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace

    Pros

    Quite possibly the best place you'd ever want to work! That of course depends on the department you work in, for as great as I have had it with my team, I have heard some less than great things from members of other teams.

    The culture is unmatched. You can't beat the Rackspace culture, and for the most part they live up to their core values. The Rackers are really what makes Rackspace a great place to work, and the CEO allows for that organic process to take place. On-site dodgeball tournaments, water slides, company parties, you name it.

    Cons

    There has been a lot of senior level management hired from outside of the company (Yahoo). These execs do not live by the Rackspace core values of treating everyone likes Friends & Family and providing Full Transparency & Disclosure. Recently a very good friend and probably one of the best Rackers to ever grace the premises was terminated for a first and very minor infraction - a decision made by this leadership team who does not know what it means to be a Racker.

    If you work for Rackspace, you will love it. But take things with a grain of salt and don't ever take anything for granted.

    Advice to ManagementAdvice

    Take a long hard look at your senior leaders and stop hiring from outside of the company. you are ruining the culture that defines Rackspace!

    Recommends
    Approves of CEO
  7. 3 people found this helpful  

    Good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    - Casual dress
    - WFH opportunities
    - Flexible hours
    - Free soda & snacks
    - Breakfast and lunch always available on-site
    - Laid back atmosphere
    - Good compensation
    - Great managers and leadership
    - Passionate employees
    - Awesome support staff

    Cons

    - Distracting open-floor atmosphere...
    - Location is on the far east side of San Antonio...
    - They outsource work that could be done in-house

    Advice to ManagementAdvice

    Great management staff but sometimes they're overwhelmed. Perhaps more project managers would help? Better organization and clear direction to the all teams and departments would benefit this company by leaps and bounds.

    Approves of CEO
  8. 1 person found this helpful  

    Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Rackspace

    Pros

    Employees treat each other with respect, like friends and family. I can count on my fellow co-workers to do their best.

    Cons

    The rate of change can be a little overwhelming at times. Sometimes that makes keeping up with information a little difficult.

    Recommends
    Approves of CEO
  9. 3 people found this helpful  

    Great culture, poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Recruiter II in San Antonio, TX
    Former Employee - Recruiter II in San Antonio, TX

    I worked at Rackspace

    Pros

    The culture at Rackspace is the absolute best, they really enjoy the sharing of ideas, they embody the work had - play hard philosophy and they work at amazing pace to care for their customers.

    Cons

    Leadership is immature, mainly at the med-level management level. Many of thses managers have moved into their first managment role and the expectations of the company are really great. Rackspace does not have a Management Training program and they really need one, They are constantly recognized as one of the best places to work, but they could mve up the ladder if the management training was in place.

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Executive in San Antonio, TX
    Current Employee - Sales Executive in San Antonio, TX

    I have been working at Rackspace

    Pros

    Great culture, lots of fun, lots of good friends

    Cons

    non equitable advancement and profit sharing, non equitable allocation of shares pre IPO and ongoing.

    Advice to ManagementAdvice

    take care of your veterans

    Recommends
    Approves of CEO
  11. 3 people found this helpful  

    It's still great despite losing some of the culture that made it special.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Excellent work/life balance.
    Talented Rackers are recognized and developed quickly.
    Management is mostly receptive to ideas.
    There's a lot of flexibility in career pathing.
    It's a generally friendly and respectful environment.

    Cons

    The company has had growing pains which have stifled some of the culture and innovation.
    Management is slow to get rid of low-performing Rackers, which causes a drain on morale for high-performers.

    Advice to ManagementAdvice

    In order for the company to flourish long-term, it has to be more agile. Automation should be priority number one.

    Middle Management needs to be more decisive and start cutting the dead weight employees. It causes disengagement for the people that actually care when there is no discipline for repeated underperformance.

    Recommends
    Approves of CEO

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