Rackspace

www.rackspace.com
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  1. 10 people found this helpful  

    Frat House for Grown-ups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Racker in San Antonio, TX
    Current Employee - Racker in San Antonio, TX

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Fitness options, coffee, soda, good medical benefits, customer interaction is enjoyable, company shuttle to corporate? Really? Is this 20 words yet because I am running out of ideas that go beyond an occasional breakfast taco.

    Cons

    Too much management, not enough qualified managers. Job expectations are beyond the compensation. No pay raises in over 2 years, this is becoming a trend which is causing a lot of tenure rackers to leave for more pay elsewhere. Instead of compensating employees with money well earned they try and band-aid it over with booze, which I can understand the logic... "Keep em' drunk y'all, they won't realize they are getting SCREWED!" Unfortunately they forgot that not everyone in the company is a drinker so there are many of use that see exactly what is going on. This place is like working in the "Lambda Lambda Lambda fraternity" in case you are not aware of what I am referring to I suggest you watch REVENGE OF THE NERDS! Rackspace = A bunch of drunk nerd losers that are with a group of their own kind and now they think they are cool! I do not recommend working here! Try Metacloud or SoftLayer instead, at least you will get paid for your work at those companies!

    Advice to ManagementAdvice

    My advice to the managers: Take some management classes, get over your stupid egos and join an AA meeting!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 13 people found this helpful  

    Why is everything an emergency?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace full-time (more than 5 years)

    Pros

    Pros at this company were as follows:
     - Open office environment - C Level on down have desks versus offices
     - 'No dress' dress code - lots of shorts and sandals - this is changing as RAX tried to become more corporate
    - Food vendors on site every day with food trucks twice a week and free drinks
     - 5 weeks of PTO starting from day 1 (Please note the recent change from ETO below which ultimately turns this into a negative)
     - Great entry place to learn about the cloud as RAX helped develop Openstack

    Cons

    Cons of this company were as follows - and it's not all related to money:

     - As the title states - why is everything an emergency here? From customer issues escalating too quickly due to poor support and leadership lacking technical or personal aptitude to handle it, thus resulting in multiple levels of leadership getting involved (meaning too many cooks in the kitchen and all over your back), to the understaffing of the wrong talent which is a huge problem or not retaining the right people or last minute unplanned emergency maintenances which have to be done right now with little to no customer communication.
     - RAX would do so much better hiring people from the tech industry, but they can't as San Antonio is devoid of talent and no one wants to live there. Hiring people because they are "great Rackers" only gets you so far; industry experience is crucial for such a changing landscape and you can't expect to succeed as a tech company hiring people from rental car companies, hardware stores, and phone companies - phone companies are not "tech" companies!

    When it's announced people are leaving - have a plan to backfill them well before they leave so appropriate handoffs can be done - don't wait until the last minute to bring someone in, then get upset wondering why knowledge wasn't transferred properly given that these employees have already physically if not mentally checked out. Failure to plan on your part (RAX) is not an emergency for your employees! There are managers there with this attitude and it's embarrassing for the company that they act this way.

    Other people have attested to long time and senior Rackers leaving here which is true especially over the last 12 months - staffing of the right people here is a big problem as people are left with too much to do. Managers are often inexperienced in dealing with people, and are caught up in numerous daily meetings from their own bosses to be effective stewards for their team.

    Processes are very lacking for a company this size! "Fire drills" are constant and There's no standard procedures for the simplest of tasks for fear of wrecking the culture. What's worse is there is an 'Operational Excellence' group who isn't effective because no one wants to listen for fear of losing the culture that made RAX cool. Guess what - that culture train left the station a long time ago.

    Change is constant - seating, mission strategy and bosses change about 2-3 times a year -- this makes it very hard to know what's important and who you're doing the work for, much less know if you are going to get a good review.

    Product - Cloud is the big buzzword but the product is half baked due to strategy changing too much and the rush to keep up with Amazon etc who are blowing by them.

    Sales quotas are monthly - and the place is a meat grinder because of it as people come and go with quotas being abnormally high. Relationships are built over quarters and years not every 30 days - and if your accounts aren't producing you're SOL.

    Nepotism runs rampant here - raises, bonuses and promotions are not given to those who deserve it; rather they are going to old school Rackers who have friends in the company. Thus has been a huge reason why people are leaving. If you are lucky enough to interview for a job but don't get it, the feedback you will most likely get is around something totally unrelated to the job: ("We're friends with this person, we didn't think you could argue enough, etc.) Why are we arguing to begin with?!

    Vacation and work/life balance- the problem with so much vacation given upfront is that they now monitor when you take it (i.e how much per quarter for expense reasons). You can no longer roll it over or take it with you when you leave - a huge change from ETO - RAX is the only company I heard of who didn't pay out vacation to an employee when they left.
     - Arranging vacations for Thanksgiving and Christmas this year will be interesting this year since most people will get denied due to staffing limitations, thus having to "lose" unused vacation by the end of the year. Vacation is a benefit you need to allow people to use whenever they want to use it, regardless of quotas, holiday staffing and so forth.
     - Cross overs are needed when you take vacation - therefore is it really a vacation if you are wondering if your things are getting done? 24 x 7 support staffers (engineers, account managers, leaders) are on call all the time with no relief and are some of the most underpaid people here.
     -If an issue does escalate at 2am (and it will, because it's the internet) don't call your manager because they won't know how to handle it - but they'll get mad at you when you don't do it the 'right' way that no one showed you how to do to begin with. Sitting on a conference call for 4, 6 or 8 hours on a weekend doing nothing except hearing the customer yell is not troubleshooting, it's babysitting. At the very least, pay overtime to your 24 x 7 people if they are involved in an after hours issue. Hospitals and the medical industry do and it's effective. Time is money after all.
     - There is no published list of senior leaders of after hours shifts because it changes so fast - a big problem when you need to get something done as you result to going to 'who you know' and cashing in a favor or offering them 6 pack for their help.

    401k match - awful - $2k a year for a public company?

    Compensation - this is of course a huge driver as to why people are leaving - you can make almost double the money elsewhere when RAX salaries are compared to the industry standards, For a company that touted transparency and honesty - getting information about your pay scale, the bonus calculation for the quarter or understanding the ranges of the positions you are trying to apply to is next to impossible.

    Advice to ManagementAdvice

    Embrace a process like you would your culture. Change is good is when means improving an operational weakness, too much changing of low priority things (desks, bosses, or even mission strategy) gets confusing, tiresome and ineffective. Pay what the market for the job and the candidate (not the cost of living) bears. Hire and retain the right people for the job and eliminate the dead weight - you are running a business after all, not trying to get votes for a popularity contest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    It used to be great 2 years ago. Management is now worse than ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in San Antonio, TX
    Current Employee - Software Developer II in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    You get to work with a lot of smart people, especially senior Rackers. This is the only good thing going for them at the moment, as many are going away for reasons described below, this is a good place if you are starting in your career. Seasoned developers please stay away.

    Cons

    Below average salary
    Inexperienced management
    Lots of internal politics
    Current changes in benefits make Rackspace less competitive
    Disassociation between upper management and project development
    Few resources are given to managers, making career advancement difficult and frustrating even if your performance is great.
    Internal opportunities are difficult to attain, promotions are discouraged even if the position advertises with a higher title.

    All in all, there is no reason or incentive for a developer to stick around. Learn what you can and go to a place where your experience and work is valued and compensated.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 7 people found this helpful  

    The con's just out weigh the pro's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace (more than 8 years)

    Pros

    Get to work with smart people. Great team work and team building. Can learn a lot

    Cons

    New CEO has created a lot of churn inside the company. Too many middle managers with no experience. They think they know what's best for your career when they have never managed anyone before. If you disagree with them, you just practically painted a target on yourself. The pay is extremely low for the market. They just pulled sabbaticals away from Rackers unless it is for charity work. What made Rackspace fun to work at is no longer there, so a lot of people are leaving. Why stay when they can make more money else where?

    Advice to ManagementAdvice

    Quit comparing yourself to other places. Be unique! You will not be like amazon, Microsoft or google.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 8 people found this helpful  

    Mass exodus of the people who work the hardest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Great people who work hard and take care for one another.

    Cons

    -Extremely low competitive salary
    -Benefits constantly changing
    -Director level and above have lost sight of the actual work being done by Rackers and what is actually needed by the customers
    -Ineffective customer implementations and product roll outs
    -Acquisition selling through unsupportable promises of delivery
    -Little accountability for those teams that are causing the largest mistakes
    -Unstructured/ ever changing bonus structure
    -Culture of old is being used as a veneer to cover up the mass exodus and faults.
    -Wrong people are being blamed for the recent issues.

    Advice to ManagementAdvice

    NPS is not going to be able to save Rackspace culture or be a ultimate answer to the problems over the last year.. Institutionalization will not solve for the issues regarding headcount and workloads. Your teams are giving everything they have and are now being told that they need to give more for less. Start listening to what is being said by those closest to the customers. They are the lifeblood of Rackspace and until they are compensated fairly and given equal work load balance between the segments, the culture will not survive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 8 people found this helpful  

    It's not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace full-time (more than 5 years)

    Pros

    There are some really smart people here. The education program Rackspace has built is second to none. Employee training is seriously Rackspace's strongest asset. San Antonio is one of the cheapest places to live in the US. Salary increases do come if you bounce around the company a lot and do good and make NO MISTAKES. However this takes time. Simply put, Rackspace has survived all these years because it has smart people.

    Cons

    There are some really politically and narrow minded people here. Support has turned into a call center without the micromanagement of phone time. Some great techs and people are still left in the company but unfortunately they are churning every year. The culture is sadly not the same as it was 7 years ago. Some of the culture is better but most is not. The company residing in San Antonio is killing the ability to bring new talent in. It is the only game in San Antonio aside from government contracts. This lack of new talent and over bearing VP levels are crushing morale through all levels. Don't make a mistake at Rackspace as management never forgets and some don't forgive. The pay levels are sub par to market because of the San Antonio cost of living. Which Rackspace tries to make up for with a sub par bonus and great training.

    Advice to ManagementAdvice

    There needs to be mass personnel and ideology changes (not specifically termination) above the manager layer and below the C-Level Execs. Stop re-orging every two years or find a new smoother way to re-org; it's killing your people. Ask yourself this, why is everything in support an emergency? Why can't the work environment and stress levels in support be like that of other departments in other parts of the company?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 7 people found this helpful  

    Was once a great place, but now it has changed for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sse in San Antonio, TX
    Current Employee - Senior Sse in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Get to learn a lot of new tech. Some down to earth co workers. Some good managers that actually help your career. semi relaxed dress code

    Cons

    Low pay for the industry. Benefits are OK, but seem to get worse every year with premiums and/or co-pays. Hard to take actual vacation as you have to find coverage for your accounts. When you want to interview, you get shot down from HR not allowing you due to your current position. Also, there seems to be a buddy system here on who is recognized.

    Advice to ManagementAdvice

    Get rid of the managers who do not lead. They only protect their self and not their reports. You wonder why so many people are leaving. It is either low pay or mismanagement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 7 people found this helpful  

    Time to move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Administrator in San Antonio, TX
    Current Employee - Windows Administrator in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    relaxed work place
    some nice people to work with who do care about you
    free soda
    There are a few good managers who do care about you

    Cons

    Seems to be very political here. If you try to be a leader and challenge the status quo, you just killed yourself at this company. Gotta suck up to management to get promotions and good reviews, not what you actually performed.
    Not a lot of IT jobs in San Antonio, so you get stuck at Rax
    Low pay
    If you are a windows tech, seen as a second class citizen.

    Advice to ManagementAdvice

    We need to act like we were pre-ipo. Hard to make good change in this company.

    Doesn't Recommend
    Neutral Outlook
  10. 7 people found this helpful  

    Horrible!! Nordie no good news!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Rackspace

    Pros

    Employee discount, smiles on the customers face when they find a good deal

    Cons

    Horrible family life, depression, mental malfunction just not worth it.

    Advice to ManagementAdvice

    Doest matter, they will never change

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 10 people found this helpful  

    This place is not moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Get to work on a plethora of issues, really great co workers, personal growth in terms of learning

    Cons

    Where to start...low pay, too much of teacher pet of employee promotions and reviews. They are killing all the culture benefits like the events they use to have such as racktober fest in order to increase their bottom line. This isn't the same company as it use to be, but now just your regular any other company.

    Advice to ManagementAdvice

    Your people are leaving because if it is just another mistreated, low paying company. They can be mistreated elsewhere for twice the money. I have seen people also turned down during interviews just because they missed 1 question during a 3 hour interview. You will not get good talent when you have these macho attitudes of people being afraid of being de-throned by someone else smarter coming in. This happens over and over...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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