Rackspace Reviews

Updated September 3, 2015
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677 Employee Reviews

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  1. Helpful (10)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time

    Pros

    - work/life balance - onsite meals - casual dress code - some of the leaders and peers on teams

    Cons

    - unbelievable attrition, HR has no answer for the problem - lack of strategic direction from senior leaders - pay - ratings and reviews are a joke, mostly due to poor leaders - identity crisis for the company (see lack of strategic direction) - inability to attract and retain top talent; I remember a time when recruiting was ahead of the demand and we were winning - no accountability for senior leaders, they are recycled

    Advice to Management

    We will not survive if you continue to allow mediocre leaders to develop the vision and strategy for the company. Fanatical Support is great, but how in the world will we provide it if we don't have the right people on the bus. You highlight the talent gap, but don't do anything about the HR Leadership, this is hypocritical. How do you allow a department to go from great to underperforming and not make significant changes?


  2. Helpful (3)

    Frontline leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Good people, generally a great place to start a technical career. Lots of opportunity to grow from entry level.

    Cons

    Front line leaders taken from technical staff and they don't have any management background and most of their leaders don't either so developing strong leaders is non existant.

    Advice to Management

    Take stock in outside leaders to help grow your leadership talent. Don't always hire from within. Pay appropriately.


  3. Helpful (5)

    Bloom off the rose

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Writer in San Antonio, TX
    Current Employee - Technical Writer in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace (More than 3 years)

    Pros

    Excellent benefits, professional development opportunities (classes and self-study). Stimulating and upbeat culture with laid back dress code. Work can be stimulating when not overshadowed by budgetary and hiring issues.

    Cons

    Lower salary range than regional salaries for same job titles. Rackspace is changing fast, and with those changes has come much reorganization and there have been significant layoffs. Hiring freezes are common, and budget changes quickly impact Rackers in general. I wish I could say that I'd like to stay with Rackspace until retirement

    Advice to Management

    Promote stability.


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  5. One of the better ones out there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    Good people. Good culture.

    Cons

    In flux with the industry.


  6. Helpful (5)

    Great to start, not to stay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Security Administrator in San Antonio, TX
    Former Employee - Network Security Administrator in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    -Your co-workers will be mostly decent people with good skills. -The office has plenty of perks, such as a gym on site, good break facilities, etc. -Shift work pays a differential. -You'll learn a lot, as you work up the ladder.

    Cons

    -Salaries still low compared to the industry. -Management typically acts as an obstacle to work, not an aid. -Low retention and slow hiring.

    Advice to Management

    -Get your staffing under control. You can't continue to dump work on existing Rackers and not hire to replace them.


  7. Helpful (6)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manor, TX
    Former Employee - Anonymous Employee in Manor, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace (More than 5 years)

    Pros

    Amazing coworkers who are very knowledgeable. Getting to deal with amazing customers from around the world.

    Cons

    Far to many middle management. No real understanding from Senior leaders about the challenges frontline employees deal with.

    Advice to Management

    Know who you are putting in a management role. Listen to your employees and make sure they are being heard.


  8. Excellent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (More than a year)

    Pros

    Salary, benefits and environment are great.

    Cons

    Slow on reviews and do not hire enough from within in my opinion.


  9. Helpful (11)

    Used to be a fun place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Lots of exposure on the Support teams. Terrible place to be for anything beyond support e.g. Engineering, or Product Management.

    Cons

    Re-orgs are constant, and impact any sense of momentum for producing results. No big vision at work Lots of middle-management No standards for getting recognized. You get promoted because of who you know, and not because of your hard work and competency. Lower pay as compared to market. No consideration for personal life and balance by the management due to constantly shifting management.

    Advice to Management

    Stop re-organizing and give Rackers a chance to finish something!


  10. Helpful (11)

    Slowly Getting Worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Security Administrator II in San Antonio, TX
    Former Employee - Network Security Administrator II in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Casual dress, free soda, time off policy was great, coworkers are generally very helpful, a great place to learn. I hear the non-dedicated side of the house is still great.

    Cons

    Favoritism is a huge deal and middle management holds grudges based on rumors, compensation is a big problem, call center atmosphere.


  11. Amazing work and learning environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Security Administrative I in San Antonio, TX
    Current Employee - Network Security Administrative I in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Very fun and engaging work environment. You are constantly learning something new and you often look forward to coming into work :)

    Cons

    Lack of team management across the company. Not sure if it is a problem with the higher management or what, but cross-team communication is lacking

    Advice to Management

    N/A



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