Rackspace Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.
35 Reviews
3.9
35 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
32 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 26 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    I get to work with smart people on interesting problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer III in San Antonio, TX
    Current Employee - Software Developer III in San Antonio, TX

    I have been working at Rackspace

    Pros

    I am able to work with a small group of very talented and smart people. We are able to create things that people use.

    Cons

    The layers between line-level employees and senior management are filled with a vast layer of goopy middle management that tends to slow things down and is constantly in a state of churn. The consequence of the middle management churn is that decisions carry little to no responsibility for those who made them.

    Doesn't Recommend
    Approves of CEO
  2. 6 people found this helpful  

    Excellent learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace

    Pros

    1. Awesome people. Seriously. There are some crazy smart people working here.
    2. Cultural History. There is an extensive and well earned culture built around provided the best support in tech.
    3. Options/Stock grants appears to be getting better than they were 2 or 3 years ago.

    Mostly, though, it's the people. I loved the teams that I worked with.

    Cons

    1. Compensation. The grapevine is full of verifiable stories of techs (regardless of discipline) leaving the company and receiving 50-100% raises, large options/stock grants, large relocation packages, etc.
    2. Ineffective middle management. Everyone has their stories.
    3. Training is barely there to non-existent. What training that does exist isn't effectively managed.
    4. Silos. There are a LOT of silos. Cloud, for example, is often seen as a 'black box' - and feels like a separate company. Each of the support organizations feels as if they are in direct competition with each other.
    5. Less pride/ownership/whatever you want to call it in the work the support teams are doing, leading to mediocre solutions and rework as 'patchy' solutions fail later on.
    6. Work-life balance can be horrifyingly out of whack.
    7. Emphasis on "friends and family" can result in employees' real families feeling neglected.

    Advice to ManagementAdvice

    First, continue to work on compensation packages. They HAVE gotten better over the past two years, but still are not quite where they need to be to be competing with Amazon, IBM and Google for RAX employees.
    Second, re-examine hiring and promotion practices. The Technical Architect track is awesome in keeping great Rackers engaged and on the payroll, however, for every Racker 'saved' by the program, how many others leave to similar positions with other companies? Expand scope, or otherwise come up with a solution to keep the senior people with the company, and hopefully bring some of those lost, back.
    Work-life balance can be -extremely- out of whack. It is not at all uncommon for senior technical resources to work 60-80 hour weeks due to on-call needs.

    Approves of CEO
  3. 1 person found this helpful  

    The company has great promise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace

    Pros

    - Casual work environment
    - Great people
    - Excellent place to learn and grow as an individual
    - Lots of in-house training offered, some of it is excellent
    - The culture is amazing

    Cons

    - People/teams are often not held accountable to fix their mistakes
    - Currently struggling with maintaining their culture due to the large company growth
    - Losing a lot of talented people because of salary/compensation concerns

    Advice to ManagementAdvice

    Instead of just promoting people to a higher level in their current position, hire internally for the management opportunities that are available.

    Recommends
    Approves of CEO
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  5. 6 people found this helpful  

    A great company with some great achievements and great problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Windows Systems Administrator III in San Antonio, TX
    Current Employee - Windows Systems Administrator III in San Antonio, TX

    I have been working at Rackspace

    Pros

    Co-workers for the most part are some of the most technically talented in the business. Senior Leadership and our CEO is very optimistic and visionary and you can't help but love the guy because he has a great personality. Free Drinks. Casual Dress Code. and Friends and Family policy.

    Cons

    Salaries are under the industry average for just about every position. The only reason we retain any talent is due to the poor economy and nice culture. Stock Options/raises/bonuses are a joke for support floor Rackers if they are available at all. The new middle management layer has done more damage than good. Many do not understand the responsibilities of the Rackers they manage and this causes confusion and poor performance reviews based on ignorance and reading statistic spreadsheets. Nobody on the support floor seems to be appreciated at all anymore due to the disconnect between mid management and Rackers...even though Upper Management says we are the secret sauce.

    Advice to ManagementAdvice

    Please stop hiring more mid-managers and use the money to hire more support floor Rackers to keep Fanatical Support alive. Treat your Senior Rackers like they are worth gold..because they are. Give everyone a defined path of career advancement and please keep salaries at the industry average so we can hold on to the people who helped make Rackspace a great company to work for.

    Recommends
    Approves of CEO
  6. 3 people found this helpful  

    Disney World for Techs - watch out! there is dark side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Manager in San Antonio, TX
    Former Employee - Senior Manager in San Antonio, TX

    I worked at Rackspace

    Pros

    Fun People
    Casual dress
    BBQs
    After hours activities
    SA Fun! (email lists)

    Cons

    Below average pay, managers go out of their way to low ball new hires, new hires don't understand that they it's very difficult to get pay increases above 6%/year (negotiate hard before you are hired, demand a 6 month pay review and get it in writing)

    No stock options or grants from front line Rackers (yet senior leaders sell millions of dollars bi-yearly)

    Cut throat middle managers who make false promises

    The Mall, toys at work, flags, fun and games and everything else that makes up 'Rackspace Culture'is is a big mirage to keep happy... even though you are paid below market, asked to work long hours, and not receiving thousands of dollars of company stock that your counterparts at competitors are receiving. Rackers don't leave because they love Rackspace, managers go out of their way to keep Rackers happy.

    Note: Promoting and pay increases is negative measure on Rackspace Managers.

    Advice to ManagementAdvice

    CCMS is huge example of career minded middle managers who went behind closed doors and didn't engage support rackers for input. Whats worse is they spoon fed a lie. Hopefully the negative NPS scores will bring some attention

    Stock grants for front line rackers, rackers can't afford to buy a house let alone, let alone save for retirement, 90% of support rackers live in apartments.

    Doesn't Recommend
    Disapproves of CEO
  7. 3 people found this helpful  

    Middle Management Bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Fun place to work ,casual dress, great people, unlimited training

    Cons

    Low pay, stock equity is issued to vp/director level, managers and below see 500 shares every three years if they are lucky.

    Support rackers are paid peanuts, while increases are single digits.

    Equity is limited to once every three years (if you are lucky).

    Promotions happen frequently, but more about who you know, not about your potential. As a result rackers in key positions have no clue what they are doing, so when leadership pushes down an initiative (one rackspace, cloud, hybrid) duct tape is used to get the policy in place, smoke and mirrors are used with leadership/sales. Rackers hold a big launch party, shortly after the customers start complaining, support can't fix the problems, internet tweets crank up the heat and a new initiative is sent from top down and the whole cycle starts over again.

    Advice to ManagementAdvice

    Increase the number of times you do engagement, issue options to Rackers every quarter, before a product launches have a cold eyes review from another group. Have interview feedback sessions/ surveys.

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Be hungry, change is constant, speak up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Channel Manager in San Antonio, TX
    Current Employee - Channel Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Substance over flash goes far.

    Cons

    Managers and jr. Leaders need further development to actually lead.

    A casual environment is not always appropriate.

    Advice to ManagementAdvice

    Imperative to understand difference between managing a business and leading people.

    Approves of CEO
  9. 6 people found this helpful  

    Losing ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace

    Pros

    Rackspace offer great opportunities for technical training, and you can work with some of the smartest people you'll ever meet.

    Cons

    Their much-vaunted culture is on a rapid decline, and Rackspace is quickly becoming a place to earn your stripes and progress to somewhere else for better pay and opportunity. Leadership is very disconnected from front-line staff and decisions are frequently made without regard to their impact outside of the bottom line. It's a great company to own stock in, and not such a great one to work for long term.

    Advice to ManagementAdvice

    Listen to your employees. Foster an environment of openness. Steer away from the environment of fear that is currently present. Rackspace prides itself on "fanatical service", but employees are no longer empowered to provide that. There is a huge gulf between the message being broadcast by senior leadership and what Rackers see from their immediate managers.

    Doesn't Recommend
    No opinion of CEO
  10. 7 people found this helpful  

    Great building and perks, incompetent managers, great co-workers, position lock-in, inaccurate recruitment promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Windows Systems Administrator II in San Antonio, TX
    Former Employee - Windows Systems Administrator II in San Antonio, TX

    I worked at Rackspace

    Pros

    The fellow administrators (Rackers) are amazing people and the company does a lot to foster that family feeling. The building has a lot of perks and makes it somewhat comfortable place to be. If you happen to work first shift, there are lots of opportunities to train and such. And of course you have a lot of freedom in how you dress, etc.

    Cons

    Staffing levels are so tight you can not take time off without burdening your team. Due the heavy emphasis on "family" in the company, that translates to looking down on even taking sick time when needed as you are putting more pressure on an already stressed out team. Managers are taking the attitude of flinging poo at the wall and seeing what sticks as far as ideas on maintaining growth. The infrastructure, including tools you will use daily to do your job, are unreliable and poorly maintained, and there is little effort or emphasis on fixing that. Senior leadership is spending a lot of time out of the company touring the press, etc.

    Also, it appears that this company has forgotten who butters the bread. Non-technical staff are inconsiderate of the support staff by entering the building loudly, acting as if they are not walking by admins on the phone with customers, etc.

    It appears to that there is a massive PR campaign in progress to position Rackspace as an acquistion.

    Advice to ManagementAdvice

    It's simple: When the best and brightest leave, and they all leave for the same reason perhaps you should take notice and do something about that. While you may have been a leader in the past, you will get nowhere unless you have the strong support of your administrators ... in case you've forgotten, and it appears you have, those are the people who make Rackspace great: Not your marketing people, not your managers, not billing. Rackspace appears to have completely lost it's way.

    Doesn't Recommend
    Disapproves of CEO
  11. 3 people found this helpful  

    Formerly a great company. Vision lost in the shuffle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Development Consultant in San Antonio, TX
    Former Employee - Business Development Consultant in San Antonio, TX

    I worked at Rackspace

    Pros

    Good money. Decent benefits. Great resume builder. Industry leader. Well known name. Brilliant executive leadership. Culture still remains within few segments.

    Cons

    Management is far below industry standard. People have not earned spots such as VP titles. Very little pride on the sales side of the business.

    Advice to ManagementAdvice

    Take more time to focus on all segments of the business. An organization boasting of their culture should have this vision throughout.

    Doesn't Recommend
    No opinion of CEO

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