Rackspace Reviews

Updated June 30, 2015
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519 Employee Reviews

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  1. Helpful (11)

    It's not worth it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    There are some really smart people here. The education program Rackspace has built is second to none. Employee training is seriously Rackspace's strongest asset. San Antonio is one of the cheapest places to live in the US. Salary increases do come if you bounce around the company a lot and do good and make NO MISTAKES. However this takes time. Simply put, Rackspace has survived all these years because it has smart people.

    Cons

    There are some really politically and narrow minded people here. Support has turned into a call center without the micromanagement of phone time. Some great techs and people are still left in the company but unfortunately they are churning every year. The culture is sadly not the same as it was 7 years ago. Some of the culture is better but most is not. The company residing in San Antonio is killing the ability to bring new talent in. It is the only game in San Antonio aside from government contracts. This lack of new talent and over bearing VP levels are crushing morale through all levels. Don't make a mistake at Rackspace as management never forgets and some don't forgive. The pay levels are sub par to market because of the San Antonio cost of living. Which Rackspace tries to make up for with a sub par bonus and great training.

    Advice to Management

    There needs to be mass personnel and ideology changes (not specifically termination) above the manager layer and below the C-Level Execs. Stop re-orging every two years or find a new smoother way to re-org; it's killing your people. Ask yourself this, why is everything in support an emergency? Why can't the work environment and stress levels in support be like that of other departments in other parts of the company?


  2. Helpful (10)

    Was once a great place, but now it has changed for the worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sse in San Antonio, TX
    Current Employee - Senior Sse in San Antonio, TX

    I have been working at Rackspace full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Get to learn a lot of new tech. Some down to earth co workers. Some good managers that actually help your career. semi relaxed dress code

    Cons

    Low pay for the industry. Benefits are OK, but seem to get worse every year with premiums and/or co-pays. Hard to take actual vacation as you have to find coverage for your accounts. When you want to interview, you get shot down from HR not allowing you due to your current position. Also, there seems to be a buddy system here on who is recognized.

    Advice to Management

    Get rid of the managers who do not lead. They only protect their self and not their reports. You wonder why so many people are leaving. It is either low pay or mismanagement.


  3. Helpful (9)

    Time to move on

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Administrator in San Antonio, TX
    Current Employee - Windows Administrator in San Antonio, TX

    I have been working at Rackspace full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    relaxed work place
    some nice people to work with who do care about you
    free soda
    There are a few good managers who do care about you

    Cons

    Seems to be very political here. If you try to be a leader and challenge the status quo, you just killed yourself at this company. Gotta suck up to management to get promotions and good reviews, not what you actually performed.
    Not a lot of IT jobs in San Antonio, so you get stuck at Rax
    Low pay
    If you are a windows tech, seen as a second class citizen.

    Advice to Management

    We need to act like we were pre-ipo. Hard to make good change in this company.


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  5. Helpful (7)

    Horrible!! Nordie no good news!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Rackspace

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Employee discount, smiles on the customers face when they find a good deal

    Cons

    Horrible family life, depression, mental malfunction just not worth it.

    Advice to Management

    Doest matter, they will never change


  6. Helpful (12)

    This place is not moving in the right direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Get to work on a plethora of issues, really great co workers, personal growth in terms of learning

    Cons

    Where to start...low pay, too much of teacher pet of employee promotions and reviews. They are killing all the culture benefits like the events they use to have such as racktober fest in order to increase their bottom line. This isn't the same company as it use to be, but now just your regular any other company.

    Advice to Management

    Your people are leaving because if it is just another mistreated, low paying company. They can be mistreated elsewhere for twice the money. I have seen people also turned down during interviews just because they missed 1 question during a 3 hour interview. You will not get good talent when you have these macho attitudes of people being afraid of being de-throned by someone else smarter coming in. This happens over and over...


  7. Helpful (10)

    What culture?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -Health benefits are good
    -Smart, dedicated coworkers

    Cons

    -Pay is below market; management is aware and ok with this.
    -Upward mobility extremely limited.
    -Highly stressful call center environment
    -Extremely poor staffing leads to work overload and unrealistic expectations of employees
    -Low and Mid level management effectively shifts blame onto support floor staff regarding issues, staffing.
    -Limited ability to use earned time off due to aforementioned staffing

    Advice to Management

    -Find and remove problem-causing low and mid level management. As long as these guys are in positions of power you will continue to have dissatisfied employees.
    -Bring back culture and work/life balance
    -Properly staff your teams so that workload is reasonable
    -Pay market salaries
    -Bring back Core Values. Remember when Transparency was a thing?


  8. Helpful (5)

    The rules change depending on who is doing the reading

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    very little oversight or guidance

    Cons

    very little oversight or guidance

    Advice to Management

    Don't be so full of yourselves
    Try understand the jobs you are in charge of managing
    Culture is not only for the first shift and the non technical


  9. Helpful (13)

    Bureaucratic processes, endless change, poor middle management, no vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good name on resume - work here for a year then leave

    Cons

    - Highly bureaucratic due to internal politics and legacy of endless change
    - Middle managers have no time to provide direction or recognize talent
    - Much middle management has no technical skill
    - Little vision on where industry is going (hint: Amazon)
    - Little opportunity within - massive teams for simple products, small teams for core business/processes
    - Pay is lower than industry average
    - Very high level of burnout
    - No work-life balance
    - Everyone is a manager, nobody manages

    Advice to Management

    - Trim middle management
    - Recognize core people and promote technical staff, not bureaucrats


  10. Helpful (8)

    A good company going sour

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer II in San Antonio, TX
    Current Employee - Software Developer II in San Antonio, TX

    I have been working at Rackspace full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    fun work environment, slide, coffee shop in-house, trees inside, many conference rooms that can be used for unscheduled ad-hoc meetings, located in an old mall

    Cons

    The culture has gone from Friends and Family to hostile and dangerous. Management is not listening to the real needs of people and makes crazy decisions on what is really needed vs what management thinks we need. Waste of money is always the outcome.

    Advice to Management

    Listen to your employees. Make sure you understand your employee's real needs. Make sure you encourage your employees to push the envelope rather than cutting corners and making things on the "cheap".

    Giving employees bad reviews because they try to push the envelope is not helping; it's counter productive and hostile. Advancing from within is almost impossible,


  11. Helpful (6)

    High Stress!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I've gotten to know some good, talented people.

    Cons

    Where do I begin? Too many changes too fast. Too many managers, most of whom are trying to make a name for themselves at all costs. Lots of back stabbing, high school level politics, good old boy mentality. Too many products, many of which aren't ready for prime time. No formal tech training for anyone associated with sales. Extremely high expectations that are unrealistic especially if you have a family. Big time disconnect between senior management and the rank and file. Low, low pay and medicore benefits. Of all the jobs I've had at other tech companies... Rackspace is easily the worst experience I've had and continues to be. I've even had to see a psychologist about the stress. Guess what... that psychologist said he has lots of patients from Rackspace. Not a good sign.

    Advice to Management

    There are so many changes needed but one is to try and bring back the "friends and family" culture that made Rackspace stand out years ago. Oh it's talked about but I haven't really seen it in the 5 years I've been with the company.



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