Rackspace Reviews

Updated March 29, 2015
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  1. 8 people found this helpful

    Time to move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Administrator in San Antonio, TX
    Current Employee - Windows Administrator in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    relaxed work place
    some nice people to work with who do care about you
    free soda
    There are a few good managers who do care about you

    Cons

    Seems to be very political here. If you try to be a leader and challenge the status quo, you just killed yourself at this company. Gotta suck up to management to get promotions and good reviews, not what you actually performed.
    Not a lot of IT jobs in San Antonio, so you get stuck at Rax
    Low pay
    If you are a windows tech, seen as a second class citizen.

    Advice to ManagementAdvice

    We need to act like we were pre-ipo. Hard to make good change in this company.

    Doesn't Recommend
    Neutral Outlook
  2. 7 people found this helpful

    Horrible!! Nordie no good news!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Rackspace

    Pros

    Employee discount, smiles on the customers face when they find a good deal

    Cons

    Horrible family life, depression, mental malfunction just not worth it.

    Advice to ManagementAdvice

    Doest matter, they will never change

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 11 people found this helpful

    This place is not moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Get to work on a plethora of issues, really great co workers, personal growth in terms of learning

    Cons

    Where to start...low pay, too much of teacher pet of employee promotions and reviews. They are killing all the culture benefits like the events they use to have such as racktober fest in order to increase their bottom line. This isn't the same company as it use to be, but now just your regular any other company.

    Advice to ManagementAdvice

    Your people are leaving because if it is just another mistreated, low paying company. They can be mistreated elsewhere for twice the money. I have seen people also turned down during interviews just because they missed 1 question during a 3 hour interview. You will not get good talent when you have these macho attitudes of people being afraid of being de-throned by someone else smarter coming in. This happens over and over...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 9 people found this helpful

    What culture?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    -Health benefits are good
    -Smart, dedicated coworkers

    Cons

    -Pay is below market; management is aware and ok with this.
    -Upward mobility extremely limited.
    -Highly stressful call center environment
    -Extremely poor staffing leads to work overload and unrealistic expectations of employees
    -Low and Mid level management effectively shifts blame onto support floor staff regarding issues, staffing.
    -Limited ability to use earned time off due to aforementioned staffing

    Advice to ManagementAdvice

    -Find and remove problem-causing low and mid level management. As long as these guys are in positions of power you will continue to have dissatisfied employees.
    -Bring back culture and work/life balance
    -Properly staff your teams so that workload is reasonable
    -Pay market salaries
    -Bring back Core Values. Remember when Transparency was a thing?

    Doesn't Recommend
    Negative Outlook
  6. 4 people found this helpful

    The rules change depending on who is doing the reading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time

    Pros

    very little oversight or guidance

    Cons

    very little oversight or guidance

    Advice to ManagementAdvice

    Don't be so full of yourselves
    Try understand the jobs you are in charge of managing
    Culture is not only for the first shift and the non technical

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 12 people found this helpful

    Bureaucratic processes, endless change, poor middle management, no vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    Good name on resume - work here for a year then leave

    Cons

    - Highly bureaucratic due to internal politics and legacy of endless change
    - Middle managers have no time to provide direction or recognize talent
    - Much middle management has no technical skill
    - Little vision on where industry is going (hint: Amazon)
    - Little opportunity within - massive teams for simple products, small teams for core business/processes
    - Pay is lower than industry average
    - Very high level of burnout
    - No work-life balance
    - Everyone is a manager, nobody manages

    Advice to ManagementAdvice

    - Trim middle management
    - Recognize core people and promote technical staff, not bureaucrats

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 7 people found this helpful

    A good company going sour

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in San Antonio, TX
    Current Employee - Software Developer II in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    fun work environment, slide, coffee shop in-house, trees inside, many conference rooms that can be used for unscheduled ad-hoc meetings, located in an old mall

    Cons

    The culture has gone from Friends and Family to hostile and dangerous. Management is not listening to the real needs of people and makes crazy decisions on what is really needed vs what management thinks we need. Waste of money is always the outcome.

    Advice to ManagementAdvice

    Listen to your employees. Make sure you understand your employee's real needs. Make sure you encourage your employees to push the envelope rather than cutting corners and making things on the "cheap".

    Giving employees bad reviews because they try to push the envelope is not helping; it's counter productive and hostile. Advancing from within is almost impossible,

    Doesn't Recommend
    Negative Outlook
  9. 5 people found this helpful

    High Stress!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    I've gotten to know some good, talented people.

    Cons

    Where do I begin? Too many changes too fast. Too many managers, most of whom are trying to make a name for themselves at all costs. Lots of back stabbing, high school level politics, good old boy mentality. Too many products, many of which aren't ready for prime time. No formal tech training for anyone associated with sales. Extremely high expectations that are unrealistic especially if you have a family. Big time disconnect between senior management and the rank and file. Low, low pay and medicore benefits. Of all the jobs I've had at other tech companies... Rackspace is easily the worst experience I've had and continues to be. I've even had to see a psychologist about the stress. Guess what... that psychologist said he has lots of patients from Rackspace. Not a good sign.

    Advice to ManagementAdvice

    There are so many changes needed but one is to try and bring back the "friends and family" culture that made Rackspace stand out years ago. Oh it's talked about but I haven't really seen it in the 5 years I've been with the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful

    VERY VERY MISLEADING, AND TURNING MORE MICROMANAGED EVERY DAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in San Antonio, TX
    Current Employee - Systems Administrator in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Best reasons to work at Rackspace: they pay US dollars, they allow employees to wear shorts (for now),

    Cons

    Majors: HUGE management and division restructuring on a quarterly basis, new red tape and micromanagement procedures every day, dictator like mandates to remove our experience and personal touch on our work/tickets. Little to no after hours culture; all after hours are completely left out of weekly activities. Hot food options provided only once a week for after hours employees. Teams supporting dedicated customers are pushed to the dirt for "Cloud" teams. Entire divisions and it's duties consolidated and no raise in compensation for MULTIPLE added responsibilities.

    Minors: they took away our trash cans, HORRIBLE parking, facility in terrible part of town, facility interior regularly smells like feet,

    Advice to ManagementAdvice

    Total over haul of your after hours management. Start treating Cloud for what it is; an add-on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 8 people found this helpful

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security Administrator in San Antonio, TX
    Current Employee - Network Security Administrator in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    -Commitment to training programs (though still needs some work).
    -Great culture.
    -Amazing wealth of talent and teammates/co-workers who really care and are generally pleasant to work with (for the most part).
    -The few managers that actually care.
    -Some good perks like a slide and a coffee shop in the San Antonio office.
    -Food trucks/vendors, arcades, and ping pong tables in both San Antonio and Austin offices.
    -Pretty decent benefits.

    Cons

    -Managers either have absolutely no clue what is going on and how to do their jobs or they are so hand-tied by their bosses that it makes them look incompetent. Probably a bit of both.
    -Compensation is considered a running joke throughout the office and merit raises are non-existent. If you want a raise, you have to either transfer to a different department or get promoted. The promotion process is the most ridiculous thing you'll ever deal with. First you have to get a bunch of certifications that have nothing to do with your job. Then you have to take a written test with some ridiculous off the wall questions and scenarios that maybe has been seen one time in the history of the company. If you get that far, you get to go through a peer interview process where you are subject to bias and the buddy system. Good luck with all of that.
    -Most managers will not listen to anything you have to say about broken processes or ideas that you think could help the team or the company.
    -Career paths are never considered. Basically you level up a couple of times and then stay in that spot forever with no possibility of a raise. Or you can try transferring out to a different department which could take 6-9 months in some cases. Or you can get promoted to a Manager role. The great thing is once you become a manager, you get absolutely no manager training! Also you have to answer to your managers and their ridiculous goals and metrics.
    -Co-workers cannot drive or park in a parking lot without dinging and hitting cars. Nearly get ran over in the parking lot daily.
    -Transparency used to be a Pro but it is completely gone over the past few years.
    -No direction from senior leadership. It seems like every 6 months we have to completely change our mission and do a completely organization restructuring.
    -Leadership seems to think that a great culture should be able to overcome being severely underpaid and overworked.
    -There seems to be a manager for every 3 or 4 workers. Massive middle management bloat. It is so obvious to everyone in the company and yet they do nothing about it.
    -Incompetent workers that have long tenure are allowed to stay incompetent by their managers and are even encouraged by them! These people are poison to the company!!
    -Meanwhile hard workers that have poured their blood, sweat, and tears into the company are berated by managers and asked to work even harder!
    -Headcount is a huge problem right now. Managers do not backfill positions in a timely manner so the ones that have stuck around through the hard times are doing double or triple the work for the same pay.
    -If you ever complain about the problems on your team and with headcount, they tell you to stop whining and get back to work.
    -Rackspace has become a call center mentality. Always focused on numbers and metrics. This type of customer service does not lend itself well to metrics. As long as you are doing right by the customer, who cares!!!

    Advice to ManagementAdvice

    Take a serious look at the direction of this company and your hiring practices for managers. Get rid of the problem managers and train the good ones to be even more effective managers. Quit tying the hands of your managers and allow them to think for themselves and their team. Get back to being transparent again. Focus on paying your employees the industry standard pay because you are FAR FAR away from it right now. Also come visit with the teams and ask them what some of the pain points are and what they think could solve them. Surveys can only do so much!! Focus on fixing headcount issues. How can you support customers when you don't have anyone behind the desks? Stop focusing on the metrics and focus on making Rackers happy and excited to come to work! Haven't you noticed all of the frowns around the office lately? This is serious.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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