Rackspace Reviews

Updated April 23, 2015
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  1. Helpful (1)

    I'd work there again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great people to work with if you enjoy a laid back, fun atmosphere.

    Cons

    Because they are still small there are pockets of people in leadership that have been with the company since or just about since the beginning that should not be in those roles. They reward loyalty to a fault some times.

  2. Helpful (7)

    "The Engine Room" ... utter chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I in Austin, TX
    Current Employee - Linux Systems Administrator I in Austin, TX

    I have been working at Rackspace full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - No dress code.
    - Lenience with being on time.
    - Tons of classes.
    - Excellent healthcare and plenty of Paid Time Off
    - Team outings, free food, lots of parties
    - Smart people all around.
    - Lots of resources for learning!
    - Transparency from upper to middle management
    - Flexibility / independence on the floor.
    - Good stepping stone.

    Cons

    - Little work/life balance. You will meet some great people, and it can easily envelop your social life.
    - While there is flexibility on the floor, this also comes with ambiguity.
    - Departments ping-pong work against each other; there is frequently "pushback", no willingness to work together. The culture "friends and family" is dead.
    - Too sales-driven - they are selling business models that do not exist (we are expected to provide Fanatical Support, with frivolous layers of disclaimers)
    - Poor, if non-existent internal documentation
    - Unclear escalation paths
    - Perhaps *too* much transparency at times? i.e. coworkers using "company morals" to get away with sloppy work
    - Rules are not enforced. Many people get away with doing little to no work
    - Rampant drinking - very frat-like, competitive partying.
    - Too many changes released preemptively (broken products, lack of official training)
    - Extremely loud environment. "Drinking from the Firehose"

    Advice to Management

    Pay more attention to the small to medium businesses, and, the sysadmins who support these customers.
    Pricing keeps going up. Why? Customers are noticing the changes, quickly.
    I wish they would place less focus buzzword sales like "devops". "hybrid cloud", "automation", when all of these things are industry standard now.

    fix the customized products, ensure proper documentation is released, and train employees before selling the products.

    Also, something to note, Weston once said... "...to be recognized as *one of* the greatest..."
    They are now claiming "#1 Managed cloud" from a Garner quadrant...again, using business and sales to push products that do not exist.

    Management needs to work on distinguishing what our roles entail. Most Rackers carry on doing "their own thing" even if new policies are enforced. It's not fair that people who have "5 year flags" have an owning sense of seniority that overrides new rules etc. There is a chaotic, tribal sense to everything.

    If you can't keep your head up, you will drown.

    I would not recommend working at Rackspace longer than a year, unless you thrive off of the constant change and the prospect of not being watched with a close eye.

  3. Helpful (18)

    A disappointing decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Austin, TX
    Former Employee - Product Manager in Austin, TX

    I worked at Rackspace full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are many talented, hard-working people at Rackspace and you may get to work with them. Some of the tech they work on is new and interesting, and working for Rackspace is (currently) seen as good experience on a resume. Depending on your team, you may be able to maintain a relatively sane work-life balance.

    Cons

    Rackspace has never been known for competitive pay and their raises leave much to be desired. The culture that people came and stayed for is now gone, thanks to the new CEO. Many benefits have been cut or removed (including stipends for teams to have events, spending on conferences and learning opportunities, and sabbaticals). There was also a rash of layoffs at the start of 2015 without any transparency as to why we were laying off hundreds of people, except that it was not related to job performance.

    Although I was lucky enough to have an exceptional manager, many do not - and middle management is as bloated as always with people who were not given a technical career track option and have no aptitude for management. Expectations of managers have continued to be poorly defined (should I be a people manager, a technical manager, or an individual contributor?) and there are very few who can accomplish all three objectives well. Politics are absolutely rampant now - promotion decisions are made in bars and hallway discussions and do a disservice to the company by continuing to promote people who are better at canoodling than running an effective organization.

    Work-life balance depends entirely on your team and manager. There are a lot of incompetent and/or lazy people who have made their way into the company during previous growth phases and Rackspace does a poor job of asking those people to leave. "A" players are often forced to work the extra hours to make up for their lackluster team mates in the spirit of "fanaticism". Truly fanatical Rackers have burned out and left.

    Advice to Management

    Bring back the core values and culture, or pay your employees well enough that they stop caring.

    Get rid of middle managers who are clearly not meant for management, or give them individual contributor opportunities where they can successful.

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  5. Still the best company that you could work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Antonio, TX
    Current Employee - Director in San Antonio, TX

    I have been working at Rackspace full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Influential leaders honestly care about frontline employees. I've been here for a long time and things are still working out well for the Rackers who dig in and try to make us all better.

    Cons

    There are some employees who long for "the good ol' days." Folks, we are actively making *these* the good old days. Please step up or step out.

    Advice to Management

    Let's go change the word. I fully support Taylor Rhodes and the moves that he's making.

  6. Working at Rackspace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX

    I have been working at Rackspace

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits and great culture

    Cons

    Less Pay and culture is changing

    Advice to Management

    Increase pay

  7. Helpful (3)

    Great place to work until the newness wears off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in San Antonio, TX
    Current Employee - Operations in San Antonio, TX

    I have been working at Rackspace

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Rackspace really caters to its employees. Lots of perks for working there. Very fast paced environment keeps you on your toes.

    Cons

    Lack of direction at times. Too much trying to fix everything at once without any real plan or direction. Doing things just to do them instead of planning and mapping out

    Advice to Management

    Be genuinely interested in your employees. Not just for what they can do for you now. Guide them and give them that career path

  8. Helpful (1)

    Great place to gain experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer IV in San Antonio, TX
    Former Employee - Systems Engineer IV in San Antonio, TX

    I worked at Rackspace

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I really enjoyed my time with the company! It was a pleasure coming to work everyday. I would highly recommend Rackspace to people with a couple years of experience looking to grow skill sets. Spend a couple years and get some experience and certs.

    Cons

    Working for a publicly traded company can be frustrating at times. Perks are slowly being phased out. Moving up at Rackspace seems to have become more difficult in the last 18 months. Most open hire tickets are backfills. More senior roles are filled with people not going anywhere.

    Advice to Management

    Keep the culture strong. Give out a few t-shirts. Provide more opportunities for professional growth.

  9. Great company...great culture...great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work hard/play hard environment, the people who work there are fantastic, quirky, and super smart, Core Values resonate with most employees, casual work environment, open-collaborative work environment.

    Cons

    Changes in the market, competition, etc., require swift change and pivots in strategy and vision. This isn't necessarily a bad thing, but there is always lots of change and it's not always easy to get people on board in order to execute quickly.

    Advice to Management

    Overall leadership is solid, however way too many decisions are made based on anecdotal feedback, managers, etc., from employees vs. making solid data driven decisions. This leads to a lot of knee jerk decsions that aren't often well thought out.

  10. Helpful (2)

    Definite Shift in cuiture (not necessarily in a bad way)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The work environment is relaxed, with a focus on trying to support our customers. This was lost for a while, but has resurged within the past 6 months.

    Cons

    The company is becoming one that is focusing much more on controlling costs and meeting external (stock market) targets. While these are important, the use of austerity measures that seem to be in place are impacting the business tremendously as it attempts to get its costs manageable. The middle management layer is too thick, especially at the director/vp layer. There are many directors/vp's with few (if any) direct reports, and this is onlly helping to spur on austerity measures as these individuals are left in place, but front line positions are cut.

    Also, there is still a massive gap in communicating strategy from top down and aligning tactics from bottom up. While each organization at the front line attempts to align as best they can, this gets muddled in the middle. Aligning front line tactics to top line strategies with no connection to middle line business units becomes problematic.

    Advice to Management

    Re-evaluate your middle management layer. flatten the organization and remove management positions that are unnecessary. Don't cut front line resources.

  11. Helpful (10)

    It's confirmed: No longer one of the best places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Operations
    Current Employee - Business Operations

    I have been working at Rackspace full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Many front-line Rackers still embrace the qualities that made Rackspace great -- going above and beyond, humility, respect for others, and willingness to do the needful to take care of our customers.

    Cons

    Rackspace has a tenured history of being recognized by Fortune's Best Company's to work for list. This year it fell off the list completely from 29th last year. For four consecutive years, Rackspace has been recognized. That history of being recognized as a great place to work is over. For reference, Rackspace has continued to climb that list over the last four years.

    2014 - 29th
    2013 - 34th
    2012 - 74th
    2011 - 92nd
    2010 - not listed

    The amount of irreparable damage that has been inflicted, the number of highly skilled techs that have been allowed to leave, and the destruction of any semblance of a competitive strategy has been driven to the ground by a leader who can only talk about "record setting deals" or shiny objects like DevOps (which no one uses) or ObjectRocket (which he doesn't understand, is immaterial and highly unprofitable). This company has become so lost that it has had to resort to calling itself "#1, but by what measure is unclear.

    Services like DevOps don't make sense to the industry and if we had a real product leader in place, that would be understood. DevOps is a buzzword, pure and simple. It's certainly not something to be sold.

    Former leadership emphasized concepts like "policy purging" to get rid of ineffective and unnecessary complexity - the new guard rolls out new policies that do not add value and without explanation.

    The leadership here uses "new deals" as their sole measuring stick for how well the company is doing while there are only slightly more dollars coming in every month than are leaving due to churn. Customers are recognizing every day just how uncompetitive Rackspace is in the industry and at this point, the chance of differentiating and creating a create product and service is getting more and more challenging.

    The CEO's strategy is to be solely a sales and support company - there no longer is a product direction. The mantra is now to sell and support everything. Thats just not a *viable* strategy.

    As the market realizes that we are overvalued and as revenue growth continues to fall, the chickens will come home to roost. The stock is overvalued for a company reselling software and support services and because of the do everything approach, there is no chance of being able to do those things well.

    IF you are considering moving to San Antonio because of the Rackspace of years past, don't. Once you get here, there is nothing but small companies and banks in San Antonio. Moving your family so you can join Rackspace will be a major mistake for your family - there is no where else most people would want to go leaving you in a position to have to tolerate a bill of goods you weren't sold will be a major hassle.

    This company has a history of being recognized for the culture, commitment to greatness, and leadership it once had. That is no longer the company I work for.

    Instead of throwing individual contributors under the bus to try to raise profit margins, we should get rid of a few of the SVPs/VPs who are responsible for the poor decision making that caused shadow layoffs to occur. Despite what the CEO says, the social contract has been repeatedly broken time and time again. There is no longer any trust between front-line Rackers and leadership.

    Advice to Management

    It's time for the current CEO and most of the SVPs within the company to "retire". Bring a leader from the outside to run the company who is technical, understands the product/technology, and could at least login to a server.

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