Rackspace Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.
35 Reviews
3.9
35 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
32 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Fanatical!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    -Great culture (people and environment)
    -Solid Financials (security)
    -Strong Analysts ratings
    -Good Customer Scores (net promoter)
    -Progressive Technology
    -Great cost of living and no state tax
    -Hires the best of the best

    Cons

    -so fast paced and tons of change that is exciting, but also exhausting
    -high expectations
    -internal communication, but mostly because so faced pace
    -mindshare (needs to spend more $ on marketing-not on quality of brand which is awesome, but more on awareness of brand)

    Advice to ManagementAdvice

    Love that all the execs are on the floor, but they are not always around. Awesome when they are because the leaders fuel the environment. More vacation or sabatical program! :)

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Great culture, poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Recruiter II  in  San Antonio, TX
    Former Employee - Recruiter II in San Antonio, TX

    I worked at Rackspace

    Pros

    The culture at Rackspace is the absolute best, they really enjoy the sharing of ideas, they embody the work had - play hard philosophy and they work at amazing pace to care for their customers.

    Cons

    Leadership is immature, mainly at the med-level management level. Many of thses managers have moved into their first managment role and the expectations of the company are really great. Rackspace does not have a Management Training program and they really need one, They are constantly recognized as one of the best places to work, but they could mve up the ladder if the management training was in place.

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Fun environment and culture, cutting edge work, the company is in an exciting stage.

    Cons

    Slightly below average pay, ridiculous expectations for certain departments and teams.

    Advice to ManagementAdvice

    More stock options for employees if they truly are interested in allowing employees to save for their future.

    Recommends
    Approves of CEO
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  5. 2 people found this helpful  

    Packed with innovation, creativity and the ability to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    - The Rackers (Amazing group of people!)
    - The commitment to constant improvement
    - The ability to innovate
    - Very open environment that encourages communication at all levels

    Cons

    - Things change fast (you must have a flexible attitude towards work)
    - With so many things going on across the organization, it's hard to stay in the loop with everything

    Advice to ManagementAdvice

    Do everything possible to highlight and maintain the amazing culture at Rackspace through engaging Rackers at all levels throughout the organization.

    Recommends
    Approves of CEO
  6. 2 people found this helpful  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Executive  in  San Antonio, TX
    Current Employee - Sales Executive in San Antonio, TX

    I have been working at Rackspace

    Pros

    Great culture, lots of fun, lots of good friends

    Cons

    non equitable advancement and profit sharing, non equitable allocation of shares pre IPO and ongoing.

    Advice to ManagementAdvice

    take care of your veterans

    Recommends
    Approves of CEO
  7. 3 people found this helpful  

    Middle Management Bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager  in  San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Fun place to work ,casual dress, great people, unlimited training

    Cons

    Low pay, stock equity is issued to vp/director level, managers and below see 500 shares every three years if they are lucky.

    Support rackers are paid peanuts, while increases are single digits.

    Equity is limited to once every three years (if you are lucky).

    Promotions happen frequently, but more about who you know, not about your potential. As a result rackers in key positions have no clue what they are doing, so when leadership pushes down an initiative (one rackspace, cloud, hybrid) duct tape is used to get the policy in place, smoke and mirrors are used with leadership/sales. Rackers hold a big launch party, shortly after the customers start complaining, support can't fix the problems, internet tweets crank up the heat and a new initiative is sent from top down and the whole cycle starts over again.

    Advice to ManagementAdvice

    Increase the number of times you do engagement, issue options to Rackers every quarter, before a product launches have a cold eyes review from another group. Have interview feedback sessions/ surveys.

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Be hungry, change is constant, speak up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Channel Manager  in  San Antonio, TX
    Current Employee - Channel Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Substance over flash goes far.

    Cons

    Managers and jr. Leaders need further development to actually lead.

    A casual environment is not always appropriate.

    Advice to ManagementAdvice

    Imperative to understand difference between managing a business and leading people.

    Approves of CEO
  9. 3 people found this helpful  

    Great place for great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Rackers have autonomy around how they approach their work. There is very little limiting structure/process in most areas. Rackspace is a meritocracy. Smart, hard working people can do whatever they want.

    Cons

    Autonomy can lead to inconsistent execution. It also takes new hires a bit longer to learn how to do things the Rackspace way. Fast growth results in frequent changes, which can be frustrating to some.

    Advice to ManagementAdvice

    Develop technical leaders. There are lots of great business leaders who don't understand the technology. This can lead to slow or incorrect decisions.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    I think there is a place and a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Administrator II  in  San Antonio, TX
    Former Employee - Systems Administrator II in San Antonio, TX

    I worked at Rackspace

    Pros

    Many technical people
    Free soft drinks

    Cons

    Lack of communication, company wide
    Many layers of management

    Advice to ManagementAdvice

    Good intentions to grow, but when you do it too quickly, you miss many important details.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Super high growth environment with all the good and bad that comes with it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    Lots of opportunity given high growth
    Collaborative culture means you get a voice
    Open book environment means lots of information shared

    Cons

    High growth means lots of org changes and shifts
    High growth also means lots of urgent projects and not enough time for forward thinking efforts

    Advice to ManagementAdvice

    add process where you need it; don't add it where you don't - finding the right balance is key and hard.

    Recommends
    Approves of CEO

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