Rackspace Reviews

Updated August 31, 2015
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674 Employee Reviews

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  1. Helpful (3)

    Support Technician II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Technician in San Antonio, TX
    Current Employee - Support Technician in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    The opportunity to grow in this company is all around. There are no glass ceilings and if you want to move positions and work for it, you can achieve it.

    Cons

    Need to do a better job at stopping attrition. Losing to many good Rackers and not getting enough in.

    Advice to Management

    Continue to keep everyone informed. It's not noise, we generally care about where you're taking us.


  2. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Rackspace lives it's core values. I'm excited to come to work here every single day. I work with people who care about me as a person as well as my career and success.

    Cons

    I can't think of any cons to write about. I've had a number of jobs in my career and I feel like I have finally found my "home"

    Advice to Management

    I can't think of any to write about. I've had a number of jobs in my career and I feel like I have finally found my "home"


  3. Helpful (4)

    Fun but be on guard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace (More than 3 years)

    Pros

    Fun environment. Great for those finishing college. Up to date on technology when compared to other companies. Food vendors and gym on premises.

    Cons

    Too demanding if you value family and work life balance. Original Rackers feel entitled and many abuse the privilege of what being a Racker means now.

    Advice to Management

    Don't be afraid of change or your fellow Rackers. Many crave change but don't speak up for fear of changing the culture. Culture exists in the hearts of Rackers, not what a few think Rackspace is suppose to be or was.


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  5. Helpful (6)

    Fun while it lasted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work environment and people

    Cons

    Was great till new management was brought in from HP and Dell


  6. Great career starting point

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator III in Austin, TX
    Former Employee - Linux Systems Administrator III in Austin, TX
    Recommends
    Positive Outlook

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Met a great group of people

    Cons

    Salary cap and culture eroding

    Advice to Management

    Relax


  7. It's ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Production Specialist
    Former Employee - Production Specialist
    Neutral Outlook

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Great people, relaxed atmosphere, rarely have to take work home.

    Cons

    Not many perks if you work in a DC. Salaries not competitive.

    Advice to Management

    Pay employees more.


  8. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Devops Engineer III in San Antonio, TX
    Former Employee - Devops Engineer III in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Great company with a lot of smart people to learn from and make yourself a better engineer.

    Cons

    A lot of management changes that sometimes leave the people under them without a manager, and thus a career path.

    Advice to Management

    Make sure you keep your employees career goals in mind.


  9. Helpful (2)

    Really Amazing place to work and learn.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Administrator in San Antonio, TX
    Current Employee - Linux Administrator in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    It'seems an awesome environment of learning helping people and getting paid to have fun. They have a slide and free sodas what more can you ask for, right?

    Cons

    Working at Rackspace like any other workplace has its ups and downs, but the biggest downside may be that there's a lot of great things to do, it's difficult to decide what you want to do.


  10. Helpful (8)

    Lack of clear strategy, no ability to maintain focus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    If you like to slack off, chances are you can do it at Rackspace and won't get fired for it. About 70% of the workforce *wants* to do the right thing (see above for what the other 30% are doing), but without clear, consistent direction from leadership, it's just a bunch of people running around like chickens with their heads cut off, or doing very little at all.

    Cons

    WAY too many people providing little to no value to the business (some actually creating negative value--yes that is possible.) Lack of clear, consistent direction from leadership leads to multiple groups doing the same thing, without knowing the other is working on it. Worse--sometimes leadership intentionally has 2 groups work on the same thing to see which one will "win."

    Advice to Management

    Figure out what the heck Rackspace wants to DO then stick with it for more than 1 quarter. Understand that trying be all the things to all of the people is NOT a strategy. Seriously consider reducing the workforce to cut all of people not adding to the bottom line and outsourcing to agencies who understand how technology companies work.


  11. Helpful (6)

    Windows Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    While RAX has lost some of its luster, it's still a decent place to work: - Fueling Stations - Gym - Team Outings - Most managers are flexible and respect work-life balance - Tons of opportunity for career growth. Are some of the perks that still make this place a great place to work. Another one of the great thing is the amount of insanely intelligent people working there. While I first had my reservations about Taylor Rhodes, it turns out he is a pretty down to earth guy. He will always greet you in the halls and take some time to chat with you if possible.

    Cons

    - Pay isn't competitive - If you leave to go to the competition, be ready to get kicked out. Regardless if you have been there 5 years or not. No exit interview, no COBRA insurance offer either. - Don't ever get an employee Cloud Account. If you make the mistake of leaving $1000 instance on, they will not hesitate to charge you for it.

    Advice to Management

    Get with the times. There are plenty of competitively paid jobs that are springing up in the area and you are losing lots of valuable Rackers to them.



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