Rackspace

www.rackspace.com
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  1. 8 people found this helpful  

    Volatile growth = incompetent mid-management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace full-time (more than a year)

    Pros

    Fun environment, successful (growing) company, opportunity for advancement, opportunity to expand knowledge and skills, decent pay, casual atmosphere (when not client-facing).

    Cons

    Rackspace's volatile revenue growth has led to the promotion of many unqualified mid-managers, either for lack of other options or because they are promoted by friends. The teams beneath these poor managers suffer as a result. The company has a very "in club" environment that looks out for each other rather than the best interests of the company or all employees.

    Support staff is considered on call 24/7, which can be upsetting when you're trying to achieve a healthy work-life balance with family, friends, hobbies, and sleep.

    Much of the company's financial success can be attributed to good real estate wins (Dallas DC & San Antonio HQ) and are not indicative of a successful business model via products and services. Long-term gains may not be as lucrative as the company's early years.

    Advice to ManagementAdvice

    Get a handle on the low-level management running your teams. Poor managers poison the employees who are on the front lines with your customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Awesome company, great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Amazing people, true friends and family, supportive of work life balance, GSD attitude

    Cons

    Constant change and lack of some basic processes you'd expect at a company this size

    Advice to ManagementAdvice

    Continue to invest in your people, instill more innovation

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Loved it!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Pros

    Care about your personal growth, great interaction with leaders, everyone is super friendly

    Cons

    San Antonio isn't reflective of the company. Better location would be more fun

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  5.  

    Great company...great future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Great culture, we'll poised in the industry and continuing to move upmarket.

    Cons

    Young/inexperienced frontline managers, but experienced SLT seems to be working on this.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 13 people found this helpful  

    Not the same Rackspace since the previous CEO left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in San Antonio, TX
    Current Employee - Systems Administrator in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    relaxed business attire, free soda, coffee, food trucks every few days, themed rooms, open sitting area

    Cons

    Company does not practice their own values. They announced layoffs, but no one knows about it. Had to find out by word of mouth. Makes more people scared when they find out.
    After reading the majority of reviews, it seems middle management is the pain of this company and I couldn't agree more. They make quick decisions without actual data to back them up and people wonder what is going on. The only people who leave positive reviews here, are the managers. They are not in the trenches like the techs are working non stop.
    Pay is subpar unless you have a good manager fighting for you.

    Advice to ManagementAdvice

    I think you need to rethink your core values. They are not followed anymore. Just hang out on the floor and you will see the constant complaining. Techs are burned out...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 12 people found this helpful  

    tired and burned out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Great friends
    Food trucks during the week
    Get to see new issues each day
    No dress code

    Cons

    A handful of techs drive this company. You get burned out with the amount of pressure and constant nagging of getting things done. A lot of techs do not have the drive to keep learning, so they get comfortable in their position and not caring anymore. They do their 9-5 and go home with issues left broken. The mentality is that eh, I can just escalate this up and they'll fix it. NO ACCOUNTABILITY in this company. Very political on who you know. Middle manager's should not be managers. You can't train people to be a good manager. They have to want to be a good manager!

    Company is cutting a lot of the things that made this company once great. Benefits get worse every year and too many people leaving. I guess they have no choice but to take things away to keep the stock price good. The con of a public company..

    Also, San Antonio is not really a tech hub. Stick to the West coast or Austin. The day Rax goes under, a lot of people will be screwed in San Antonio.

    Advice to ManagementAdvice

    Relook at your org and start having your managers act like managers instead of people who nag if things are getting done. If you see a trend of things failing, rework it instead of adding pressure to your techs. Its just not worth it and you wonder why people are leaving.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 12 people found this helpful  

    Truth is slowly unveiling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in San Antonio, TX
    Current Employee - Program Manager in San Antonio, TX

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    There is always the opportunity to grow and learn, as the work environment is very flexible and casual, and there is room for creativity. The pace is fast, never boring, never a dull moment. A lot of great technology, innovation, great people for the most part, fun spaces to work (not necessarily good for productivity though) I have met a lot of great people, sadly few of them made it to better positions, or just got tired and left...

    Cons

    Where to begin... there are a lot of VP's, it is very top heavy. It is very political, hardly a meritocracy, and women and visible minorities have it much harder... unless they are able, somehow, to join the boy's club who run the show, and keep promoting their friends, protecting each other. I saw more than 1 promotion that would skip levels (e.g. from sales rep to director) Great people have left because they are not treated with respect, and those who are left behind are either benefiting from the corruption knowing they won't get that salary and title anywhere else, or try to get by until they find a new job, or just feel like no other place will pay them as much in San Antonio (but they are wrong) Rackspace causes low professional self esteem to a lot of people. Many managers and above are not prepared for the job, but they fake it for as long as they can, hence the constant realignments, plus the attrition that saw an all time high in 2014. I guess these are the pains of a growing company?

    Advice to ManagementAdvice

    Reinvent yourself

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Network Security Adiminstrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Excellent training, every day is a new challenge, your success is based off your aptitude.

    Cons

    Stressful sometimes, but what job doesn't get that way from time to time.

    Recommends
    Positive Outlook
  10.  

    Good culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Antonio, TX
    Former Employee - Sales Representative in San Antonio, TX

    I worked at Rackspace

    Pros

    good honest folks Great office environment.

    Cons

    company is playing catch up with the big cloud companies.

    Advice to ManagementAdvice

    Don't over promise

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    It is not a bad company to work for, but it is not as great as the hype.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Antonio, TX
    Current Employee - Account Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Fun people, relaxed culture, food trucks, and adjustable working hours.

    Cons

    The opportunities for growth and development have diminished over time.

    Advice to ManagementAdvice

    Hire more people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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