Rackspace Reviews

Updated April 23, 2015
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Employee Reviews

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  1. Helpful (8)

    Great stepping stone but it's going downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace part-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great people, work-life balance can be good depending on your role. If you don't have experience in IT, you can get a paid education here.

    Cons

    SLT isn't qualified for the positions they are in. You have VP's and Director's who don't even know the product. Our support has gone downhill. Hard to trust some people because politics are very important here and everyone here will throw you under the bus in order to save themselves. Departments don't work well together because everyone is out to make themselves look good. I have seen them promote people to middle management just because they were terrible at their current job but they were friends with the right people. Also, the culture is non existent. Transparency is an absolute farce. It's a shame. Shareholders rule this company now.

    Advice to Management

    Take a long look at your longtime Rackers in Senior Management. From Senior Managers on up. Some of them are great but many of them wouldn't get a job at Burger King.

  2. Helpful (1)

    Good company, great training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I in Austin, TX
    Current Employee - Linux Systems Administrator I in Austin, TX

    I have been working at Rackspace full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Rackspace is a great company in which to get your feet wet with tech. You have the opportunity to learn from some of the smartest people, and take classes that can really push you to the next level. The range of technologies you come into contact with on a daily basis is vast.

    Cons

    Benefits are meh and, being a public company, you feel like the benefits and work-life balance are dictated by the market.

  3. Working at Rackspace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX

    I have been working at Rackspace

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits and great culture

    Cons

    Less Pay and culture is changing

    Advice to Management

    Increase pay

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  5. Helpful (2)

    Definite Shift in cuiture (not necessarily in a bad way)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The work environment is relaxed, with a focus on trying to support our customers. This was lost for a while, but has resurged within the past 6 months.

    Cons

    The company is becoming one that is focusing much more on controlling costs and meeting external (stock market) targets. While these are important, the use of austerity measures that seem to be in place are impacting the business tremendously as it attempts to get its costs manageable. The middle management layer is too thick, especially at the director/vp layer. There are many directors/vp's with few (if any) direct reports, and this is onlly helping to spur on austerity measures as these individuals are left in place, but front line positions are cut.

    Also, there is still a massive gap in communicating strategy from top down and aligning tactics from bottom up. While each organization at the front line attempts to align as best they can, this gets muddled in the middle. Aligning front line tactics to top line strategies with no connection to middle line business units becomes problematic.

    Advice to Management

    Re-evaluate your middle management layer. flatten the organization and remove management positions that are unnecessary. Don't cut front line resources.

  6. Best place I've worked at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, good people all round, relaxing environement but work hard, would recommend for anyone

    Cons

    If not on support floor hard to get noticed

  7. SDT intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Opportunity to learn more. Very good working environment.

    Cons

    Some teams are too busy. Difficult to get hold of mentors to seek guidance.

  8. Helpful (2)

    Overall great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Very smart people to work with

    Cons

    The culture often times tends to be very supportive of extroverts. Not for everyone.

  9. Helpful (1)

    Great company, edge technology - going downhill with too much middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working with the most cutting edge Cloud technology
    Great benefits
    Vast majority of co-workers are the most intelligent and generous people in the world.
    Ample training opportunities.

    Cons

    Growing pains - in attempting to grow from a medium to large-size enterprise, they have hired a surplus of middle-managers who know little about the technologies involved, and only seem to have one strategy. Re-shuffle teams and re-shuffle the organization.

    There is a lot of cronyism, and politicking - depending on the organization.

    Advice to Management

    Adhere to the Core values. I left because they were not being practiced.
    Continue focus on customer and providing Fanatical customer support.
    Everything else is just talk.

  10. Helpful (1)

    Great environment for fostering growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture with lots of intelligent people all around you. Promotes knowledge and training. Open culture of communication. everyone seems to be working to improve things at all times.

    Cons

    Understaffed - Complicated internal systems - segmentation of teams who are also understaffed

    Advice to Management

    staff up to deal with growth. train efficiently and stick to standardized processes

  11. Best company and the ultimate in servant leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in San Antonio, TX
    Current Employee - Sales Manager in San Antonio, TX

    I have been working at Rackspace (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, lots of development opportunity. Well position for the future.

    Cons

    Prior strategic missteps have made the road more difficult.

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