Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

These reviews contributed towards 2010's Best Places to Work recognition. See ratings and reviews for all time.
37 Reviews
3.6
37 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Taylor Rhodes
36 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

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  1.  

    Good place to work, but much room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Linux Systems Administrator in San Antonio, TX
    Current Employee - Linux Systems Administrator in San Antonio, TX

    I have been working at Rackspace

    Pros

    The best managed hosting company, good training, Management is very effective in building morale and rallying the troops. Free drinks, free certifications, and it's a public company so you may get a stock option package. Low chance of ever being fired

    Cons

    The pay and promotion paths are horrible, unless you live in san antonio. A lot of employees don't care at all and it's very rare that an employee is terminated at Rackspace

    Advice to ManagementAdvice

    Raise the pay and create a better promotion path for all employees. The company is good, and strong, but some sectors pay is just not up to par with what the rest of the industry has to offer.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Good choice in SA if you need a tech job, not much more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    SOme really talented people are here. If you know how to find them you can learn much. The work environment can be very relaxed at times and there are stillsome signs of fun (although between the economy and going public it is starting to become standard corporate PC nightmare)

    Cons

    Corporate culture creeping in much faster than expected. There are actually meetings to plan meetings! Salary is low comparably speaking, don't fall for the "bonuses will make up for the shortcomings". There is a never-ending urge to change even the most minute details for no obvious reason, move one cube to the left, I can't see you as well where you sit now. The ability to 'just get it done' is gone, everything is now planned to the point of painful, waiting foro the TPS reports to become a requirment

    Advice to ManagementAdvice

    Stop obfuscating the obvious, less cheerleading, more real leading

    Disapproves of CEO
  3.  

    The people make the difference.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace

    Pros

    The place was actually a great place to work when it started. The problem is that they never lived up to the promises put out. The people truly are the reason to work here. Without them they have nothing.

    Cons

    The biggest downside is that not one VP level has been promoted from the inside of the company. All of these positions have been filled from outside the company. Some things in sales have already been pointed out. No matching 401K (funny this was told that this would be given once free lunches were given up). No tuition help at all. No quota relief.

    Advice to ManagementAdvice

    I would start by listening to your employees. Not just the new or old employees. Get a balance from all. The kool-aid can only last for so long.

    No opinion of CEO
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  5.  

    Rackspace's Fanatical Support for customers starts with management's excellent treatment of its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Systems Administrator in San Antonio, TX
    Current Employee - Senior Systems Administrator in San Antonio, TX

    I have been working at Rackspace

    Pros

    Top quality people serving the best customers in the technology industry. Co-workers who are better than you at something and willing to make you better, too. Leading the industry and working closely with technology leaders. Opportunity: to grow, learn, shine, be recognized. An emphasis on the employee (the "Racker") that is so ingrained in the culture of the company it is part of the CORE Values of Rackspace -- this makes sense because the only way to have employees who care deeply about their customers is for leadership to care about their employees.

    Cons

    Compensation is not the leading draw for people to work at Rackspace. The culture, access to top technology, opportunity for professional development and the coolness of being a "Racker" means people are willing to give up top dollar for quality of work and life. If money is the prime motivator for you, you'll be disappointed.

    Advice to ManagementAdvice

    Keep doing what you've been doing.

    Recommends
    Approves of CEO
  6.  

    Rackspace - A Rare Breed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager III in San Antonio, TX
    Current Employee - Account Manager III in San Antonio, TX

    I have been working at Rackspace

    Pros

    The culture is one that breeds honesty, integrity, and going the extra mile for customers and co-workers alike. Rackspace truly cares about its people. Management encourages feedback on a regular basis. The opportunities are abound. Whatever path you want to take at Rackspace is up to you. Family and a balance of life is extremely important. Never having to worry about missing work for a doctor's appointment or a family emergency is priceless. Your team is always there to support you and your customers. We take care of each other. It is the best working experience I have had in my entire career.

    Cons

    The growth Rackspace has experienced in the last few years has brought about challenges that any company would feel.

    Advice to ManagementAdvice

    Thank you for learning from past experiences and navigating the company through changes that will impact every Racker in a positive way.

    Recommends
    Approves of CEO
  7.  

    Rackspace is #1 if you work in San Antonio; otherwise consider your options.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Operations Technician L2 in Herndon, VA
    Current Employee - Operations Technician L2 in Herndon, VA

    I have been working at Rackspace

    Pros

    Laid back (wear jeans to work is encouraged), work with some of the latest technology, senior leadership is open and approachable. Company has regular all-staff meetings to discuss company changes and direction.

    Cons

    - No 401k matching
    - management in the lower levels can be amateur (lack of experience, background, the way they handle problems, sometimes arrogant). Senior management is top notch.
    - In their remote facilities (Grapevine, Tx & Herndon, VA): there is no position to be promoted to beyond building servers or being a point of contact for a 4-person group. High employee turnover due to lack of advancement opportunities in remote centers.
    - Compensation is below other employers in the DC/Northern-VA area.
    Headquarters in San Antonio and remote datacenters are like different companies in the attitude, management, and work place environment.

    Advice to ManagementAdvice

    Senior leadership are outstanding. They're very open, willing to talk to any employee.....a family atmosphere.

    Approves of CEO

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