Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

Updated December 14, 2014
Updated December 14, 2014
504 Reviews
3.6
504 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Taylor Rhodes
0 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    It's a great company with great promise and passion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Antonio, TX
    Current Employee - Director in San Antonio, TX

    I have been working at Rackspace full-time (more than 10 years)

    Pros

    Unparalleled passion and commitment. I've never worked for a company more committed to the people. nThe work-life balance is great and most roles/managers take a "as long as you get your work done" mentality that is very empowering.

    Cons

    Constant re-organizations and prioritization changes are exhausting. We talk about preventing/eliminating silos in the org but they always seem to pop up. We need to incentivize groups to communicate/coordinate better and not just "hope it will happen naturally".

    Advice to ManagementAdvice

    Don't change directions so often. The big picture path has been relatively steady but be more conscious of the effects of re-prioritization.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 10 people found this helpful  

    Bureaucratic processes, endless change, poor middle management, no vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    Good name on resume - work here for a year then leave

    Cons

    - Highly bureaucratic due to internal politics and legacy of endless change
    - Middle managers have no time to provide direction or recognize talent
    - Much middle management has no technical skill
    - Little vision on where industry is going (hint: Amazon)
    - Little opportunity within - massive teams for simple products, small teams for core business/processes
    - Pay is lower than industry average
    - Very high level of burnout
    - No work-life balance
    - Everyone is a manager, nobody manages

    Advice to ManagementAdvice

    - Trim middle management
    - Recognize core people and promote technical staff, not bureaucrats

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Rackspace has a fun atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX

    I have been working at Rackspace full-time (more than an year)

    Pros

    Ability to learn and grow in a fun environment. Managers care and are willing to work with you on schedules and projects.

    Cons

    It can be frustrating at times due to much disorganization. Different departments are sometimes working on similar projects leading to inefficiency. Training is provided to a certain level, but there is no structured training for advanced topics.

    Advice to ManagementAdvice

    If Rackspace is going to differentiate itself from competitors based on support, then the support floor needs to be more valued instead of being treated like "people who barely made it through community college" as I've heard people say.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    great place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    loved team culture and camaraderie

    Cons

    not much room for growth

  6. 2 people found this helpful  

    Long time Racker and I love this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 10 years)

    Pros

    The opportunities at Rackspace are fantastic. I've been here for many years and I have learned and grown so much.

    Cons

    Rackspace changes a lot internally. We do this because we have a 'do whatever it takes for the customer attitude' and sometimes that means a full on re-org. We aren't afraid of change in fact we embrace it. This can make things tough when it comes to consistency, or success of long term projects.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Still a great place to work, the few imperfections make it even better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 10 years)

    Pros

    Great mix of motivated, creative people all wanting to build greatness. Relaxed culture but that doesn't imply lazy or unfocused. Constant drive to evolve, a winners attitude and enough passion to float a ship. Senior leaders are doing all the right things strategically and all other levels of leadership pulling in the same direction. Constantly growing in size and visibly "growing up" into a fun corporate.

    Cons

    Suffered from misaligned strategy in the past, some catching up to do. Suffering from teenage "coming of age issues", should pass in a few years with strong parenting (leadership). A lot of employee movement within the business, as well as into and out of the company. Great for job seekers but the constant churn is can be concerning.

    Advice to ManagementAdvice

    Continue to stay in touch with all levels of the business, ignore the small pain points and continue to chase the big ones.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 11 people found this helpful  

    Top Heavy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in San Antonio, TX
    Current Employee - Trainer in San Antonio, TX

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    You might land with a good Manager and get good training and growth opportunities. There are also a lot of great and interesting people, so it is easy to create new friendships with coworkers. There also are several fun activities you can participate, and the working space is very dynamic and fun.

    Cons

    It is very political, good ol' boy network with lots of socially immature people. Salaries are low, unless you belong to the select few (who most likely happen to be Caucasian) It is very hard for minority women and immigrants to excel. There is a lot of favoritism and nepotism across the board, whole families working there, many married couples. Executives are greedy and take great salaries and compensate those who support their agendas with promotions. They want workers to forget about all the unfairness by giving them free soda and caffeinated drinks, bringing food trucks and having a slide instead of a stairwell. The all positive reviews are from people who either worked in a simple job (not a career) before Rackspace, and from those who have 3 or less years in the company and think they will be successful in a matter of time. If you have been there for a while and speak up these concerns, you will be labeled as a "non-Racker", who does not fit the culture anymore.
    Decision-makers are stingy with internal tools, and purchase cheap or old licenses, forcing employees to do a lot of manual work creating a lot of human error, lack of consistency, inability to pull trustworthy metrics, and frustration.
    Many employees are unable to attend training, even though it is available internally, due to never ending customer emergencies. Many entry level workers (several of them minorities) never get to learn and grow their careers, feel stuck and blame it on themselves, seeing only the isolated incidents and not noticing it is company wide and systemic. Hence the constant internal movement of managers and so called "leaders" whom, after failing in one area, are moved to a different area, transferring and expanding their cliques.

    Advice to ManagementAdvice

    Admit when you see Rackers who are not cut out or ready for management and leadership roles and get them out of those positions. Stop promoting and favoring people who look, think and speak like you. Have consistency, allow for things to mature. Pick fewer projects and do them well. Invest in great tools even if they are expensive. Stop the luscious salaries,trips and perks to a select few. And bring women to leadership, make them feel like staying.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    A shell of it's former self, trying to find purpose and meaning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in San Antonio, TX
    Current Employee - Project Manager in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Everyone tries really hard to keep a fun environment and put people first. Family friendly atmosphere meets a laid back vibe with a "get things done" disposition.

    Cons

    Sometimes Rackspace carries a strange, almost inauthentic paternal atmosphere. Leaders seem to burn a lot of energy setting up activities and conducting town halls that are designed to represent how much they care about Rackers...when all in all, most of the mid level leaders and below are actually self serving borderline psychopaths.

    Advice to ManagementAdvice

    Just Quit. If what you read didn't make you question yourself or annoyed, maybe you're one of the 15% of managers that actually adds value.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 6 people found this helpful  

    A good company going sour

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in San Antonio, TX
    Current Employee - Software Developer II in San Antonio, TX

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    fun work environment, slide, coffee shop in-house, trees inside, many conference rooms that can be used for unscheduled ad-hoc meetings, located in an old mall

    Cons

    The culture has gone from Friends and Family to hostile and dangerous. Management is not listening to the real needs of people and makes crazy decisions on what is really needed vs what management thinks we need. Waste of money is always the outcome.

    Advice to ManagementAdvice

    Listen to your employees. Make sure you understand your employee's real needs. Make sure you encourage your employees to push the envelope rather than cutting corners and making things on the "cheap".

    Giving employees bad reviews because they try to push the envelope is not helping; it's counter productive and hostile. Advancing from within is almost impossible,

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    The company is alive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    The people are fantastic. Real human beings. Learning per moment is the highest pretty much anywhere, including start-ups. It's a great place to work if you love change.

    Cons

    The two cons are A) the place has an excessively high rate of change. If you eat change for lunch, this place is for you. However, B) the culture of individual heroics means that "Rackers" don't tend to get rewarded for preventing problems, developing essential processes, or being operationally excellent except in pockets. As a result, there's a lot of "dive & save" kinds of activities, far more than necessary.

    Advice to ManagementAdvice

    You have some amazing unsung heroes, Rackers who are behind the scenes making the company great. Find them. Reward them. Figure out how to keep them.

    Recommends
    Positive Outlook
    Approves of CEO

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