Rackspace

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Rackspace Reviews in San Antonio, TX

Updated August 17, 2014
Updated August 17, 2014
477 Reviews

3.6
477 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
60 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

270 Employee Reviews Back to all reviews

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  1.  

    Good place to work and always challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Support Systems Engineer  in  San Antonio, TX
    Current Employee - Windows Support Systems Engineer in San Antonio, TX

    Pros

    Very challenging work, ability to work on many different technologies, and the people that you work with are extremely talented.

    Cons

    Some of the culture has left, the work / life balance can be difficult to attain consistently for some positions, and the pay tends to track below averages.

    Advice to ManagementAdvice

    Better benefits, higher pay, and look toward additional satellite offices or remote work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good at classic hosting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Architect  in  San Antonio, TX
    Former Employee - Systems Architect in San Antonio, TX

    Pros

    Tons of company spirit, in a good way. I say that as an introvert.

    Cons

    I'm not sure management ever figured out what to do about Cloud Envy. Openstack is nice but "OSS for spite" isn't a strategy. (Ask Sun.)

    Some of the architects are clowns who couldn't code their way out of a paper bag.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Do to waste your time, especially if your a veteran.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Long Time Racker  in  San Antonio, TX
    Current Employee - Long Time Racker in San Antonio, TX

    Pros

    I have been with the company for longer than a decade. In 2003, we were the company to beat. Great young leaders that got the actual mission and core values. The best part of Rackspace back then was the sky was the limit.

    Cons

    Rackspace has unfortunately become a twisted joke of what it once was. 'Fanatical Support' is long dead, apathy runs rampant, and front line rackers are always covering their backsides and the business is full of sycophantic ladder climbers and really good liars and back stabbers. You will not be paid what your worth unless you are a new VP, we don't need. Then you'll get a handsome stock plan and awesome salary. The worst part is the 'show.' By this I mean Rackspace does a lot of good in the community. Unfortunately Rackspace HR works like the Gestapo of nazi germany. They threaten and intimidate. They treat veterans coming home and trying to work in civilian life like worthless employees to be threatened should PTSD bother that "Racker." Rackspace will spend money if they get to show you how much they support the troops. If any of their employees actually need help, there is no money!

    Advice to ManagementAdvice

    Take the company private again, remember our original Core values. And stop promoting incompetence! Also, clean out your illieagal and awful senior HR team.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Overall Great Company with many perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Devops Engineer  in  San Antonio, TX
    Current Employee - Devops Engineer in San Antonio, TX

    Pros

    Great work environment, lots of creative people solving interesting problems.

    Cons

    Some jobs are better than others, entry level work can be tedious. If your willing to work hard and grow you can advance quickly into various roles from sysadmin to developers to management.

    Advice to ManagementAdvice

    Focus more on customer service and less on chasing the next big thing. Don't worry about growth, instead worry about making a great experience.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Great when I started, but now it is horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    Pros

    Smart co workers
    Great Friends
    My pay is good because I had a rare manager who saw the good work I am doing.

    Cons

    managers have a buddy system and protect each other. In my 7 years there, I have seen it since day 1. We are trying to compete against the major players with openstack instead of doing what we do best, providing a managed service.

    Advice to ManagementAdvice

    You need to see a trend that it is about who you know, not what you know in order to get promoted. A lot of high end techs are seeing this trend and are looking for other jobs.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Immature and getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project Manager III  in  San Antonio, TX
    Former Employee - Technical Project Manager III in San Antonio, TX

    Pros

    Work life balance. Positive attempts at promoting good atmosphere overall.
    Good people generally.

    Cons

    Company seems to think drink stations and swag are substitutes for livelihood, unless you're an exec.
    Too much like a startup, yet too big to be thinking like one.
    Expertise runs last place to charisma and the buddy system .
    Cultural aversion to accountability and advancement.
    Constructive criticism is viewed as naysaying.
    Organization is too vertical. A manager can be seen for every 4-5 reports. It's easy to watch crappy mid and Sr level management pretend they actually have to do anything.
    They keep an insurance rep for their plan in the building. They say it's for better communication, but the benefits people just seem to be well 'lobbied' by the rep. No conflict of interest there.
    Too many managers in critical areas that don't have the experience or a clue how to manage the group they're responsible for as they have no expertise in such an area in the first place. Placed there by good olé boys club.
    Kool aid is the opium to suppress the company's internal problems and risks and discourages people from caring about a company they are passionate about.

    Advice to ManagementAdvice

    Stop the ra - ra mentality with everything that happens there. Own up to what works and what doesn't and quit deluding yourselves and rackers from the reality. Stop the chaotic decision making and get into the modern era with information from data. And no I don't mean dumb dashboards and spreadsheets. Let the people who know how to do those things at an advanced level raise the bar so we can know what things we can do differently or better and change our company around.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 4 people found this helpful  

    It's not what you know, it's who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Quality Engineer  in  San Antonio, TX
    Current Employee - Software Quality Engineer in San Antonio, TX

    Pros

    -Culture is laid back. T-shirt, shorts, flip flops are ok
    -Plenty of opportunities to learn
    -Peers are open to mentoring you
    -Great benefits and company activities
    -Pay is based on prior experience

    Cons

    -No clear direction from upper management, which makes projects very stressful and deadlines/goals are hazy
    -Non-managerial employees: Plenty of times you find yourself trying to determine what you should be working on and leading projects instead of getting managerial input
    -No matter how much work you do, make sure you know and inter-mingle with others outside of your team. Otherwise, your work will go unnoticed

    Advice to ManagementAdvice

    Establish more processes and standards and ensure that these are carried out. Many times there are no standards at all, and if there are, no one promotes them to be followed

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great company - going to Good?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concerned Racker  in  San Antonio, TX
    Current Employee - Concerned Racker in San Antonio, TX

    Pros

    Great people and a great industry full of potential growth and innovation

    Cons

    Growth and external pressures are serious forces to be dealt with and challenging the culture. Very young and inexperienced SLT that has bounced left/right repeatedly and drug the company/Rackers through a difficult patch for the past 2 years

    Advice to ManagementAdvice

    What got you here won't get you there.....the things that worked in the past 16 years are not what's going to get Rackspace to the next level of growth. Focus and invest on what we do well, then go execute like madmen/women to get it done. Pick a path and go hard - don't waffle or choose multiple paths and become the proverbial "inch deep and a mile wide". No one wins that game.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Overall company is great, has a laid back atmosphere, and is a fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Windows Systems Administrator II  in  San Antonio, TX
    Former Employee - Windows Systems Administrator II in San Antonio, TX

    Pros

    Lots of training available, fun environment, pretty good benefits.

    Cons

    Not a big fan of peer ranking systems and promotions being dependent on them. Not much room for advancing in career or pay. Salaries are ok, but a lot of other companies pay 20-35% higher for the same positions. Seems like for the young, single professiona straight out of college, this is the perfect place to work. But if you have long-term career goals that include advancing in position or pay-scale, or you have a family to provide for, you might want to look elsewhere or consider this a starter job.

    Advice to ManagementAdvice

    Reward your employees for their hard work with more opportunities for advancement. Focus more on overall employee morale rather than making the office fun. All the fun and games won't make a difference if the employees don't feel their hard work is recognized and appreciated.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Love this place!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    Pros

    Cooperative, Collaborative, Stregnths-Oriented, Service-Focused culture

    Cons

    rapidly growing, changing company still in its infancy. Additional process, procedure, structure needed to help company scale more effectively

    Recommends
    Positive Outlook
    Approves of CEO

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