Rackspace Reviews

Updated August 31, 2015
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  1. Software developer II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer II in San Antonio, TX
    Current Employee - Software Developer II in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility, good talent, nice work areas, good benefits, gym.

    Cons

    Lack of direction from leadership at times.


  2. Helpful (1)

    A fantastic place for an internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern II in San Antonio, TX
    Current Intern - Intern II in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace as an intern (Less than a year)

    Pros

    The company culture is simply incredible. You work at a place where you feel accepted and valued even as an intern. The employees whom I work with are all driven, intelligent and are devoted to the company. I have learned so much in my brief time at Rackspace, and look forward to continuing my internship further.

    Cons

    This is definitely a challenging period of Rackspace's existence. Coming off of a couple difficult quarters, the morale at the company is definitely at a low (but is definitely improving). The senior management recognizes this, has realigned the company and is working to improve this. The company culture is definitely a shock to some people. It is polarizing in that you love it or hate it. Thankfully their interview and "vetting" process is long and rigorous, and it generally only allows in employees who fit with the relaxed culture of Rackspace.

    Advice to Management

    There are definitely organization problems related to the company's size and disparate teams. Each team has a different "end goal" in mind, and this shows in how information and work flows. There is often a clash between the goals of the support teams, product teams and CFO teams that create operational problems. This is not an easy problem to fix, but the end goal between the teams needs to be more appropriately aligned.


  3. Helpful (16)

    Mid and senior leadership is a revolving door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Rackspace is a good place for folks to start their careers and get involved in technology, especially if they're in south Texas.

    Cons

    Rackspace is a $1.8 Billion company still being run like a $50 Million company. The leadership runs the company with a non-data driven, "shoot from the hip" mentality - primarily because much of the senior leadership never developed the enterprise class leadership capabilities required to both recruit and develop a high performance workplace. As a result, most mid and senior level talent brought in to change the company are obstructed by entrenched long term "Rackers" who are more interested in holding onto their fiefdoms than moving the company forward. Even if you are able to overcome the entrenched obstructionists, your performance isn't rewarded. For this reason, the bulk of talented mid and senior level new hires quickly become frustrated and move on - the result is overall weak leadership at the company at all levels.

    Advice to Management

    Fire most of your VPs and directors and bring in a team that knows how to develop, nurture and sustain talent.


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  5. Helpful (1)

    Cloud WebHosting Done Right

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    The best work/life balance of any company I've ever worked for. Amazing culture and benefits are just some of the reasons to become a Racker.

    Cons

    The cloud business and especially web hosting can be a fickle beast. Cost cutting by others in the industry makes it difficult

    Advice to Management

    Keep doing what you grew up doing the best, and that is fanatical support. Couple that with the cloud and really keep it up. Live it, don't just give it lip service.


  6. Helpful (2)

    I loved it, and it was painful to leave. I met some of my best friends there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agile Business Process Engineer in San Antonio, TX
    Former Employee - Agile Business Process Engineer in San Antonio, TX
    Recommends
    Neutral Outlook

    I worked at Rackspace full-time (More than 3 years)

    Pros

    The culture and mission Rackspace was founded on is still strong. The work environment is similar to what you might find at startups in Seattle or some of the better companies in Silicon Valley. While Rackspace could not compete with them, such an environment is unheard of in Texas; which makes them unique in that area.

    Cons

    Rackspace is struggling. They have an extremely strong culture (in which you are treated as family) but it is clashing with their business growth needs. Like everywhere else, there is a slight but growing infection of poor, short-sighted, and fundamentally frightened management. Pay also tends to be on the poor side, as they consider their culture to be "worth the paycut"/

    Advice to Management

    Vision is not clear and traceable from C-level to front-line support and development. Once a front line worker can trace his career objectives through his team, department, and division missions to the way each supports a piece of the corporate vision; most of the other problems will fall into place.


  7. Helpful (21)

    Fake Reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Rackspace hires some really great people to work for them, some of the best and brightest people i've met in my career work at Rackspace.

    Cons

    The Social Media Team works around the clock to make sure that the public image of the company looks immaculate. A number of the reviews on this site are obviously fake. Huge lack of internal quality control, the culture is a minefield of corporate politics where if you say one wrong thing to one wrong person you will be pigeonholed, and HR serves management, not the common employee. If you go to HR, prepare to be singled out as "insubordinate" and for the rest of your days at the company to be horrible.

    Advice to Management

    With the way that you treat your employees, it's a wonder to me that you haven't had any major lawsuits filed against you for wrongful termination.


  8. Finally Growing Up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Someone In IT in San Antonio, TX
    Former Employee - Someone In IT in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    The people are awesome and very talented. The culture varies depending on what area of the company you are working in. It is mostly a positive culture. The fact that you can wear practically anything is a huge plus. I certainly miss wearing t-shirts to work. The majority of managers are very easy to work for and support their direct reports. Leadership directors and up is a coin toss.

    Cons

    Being that they are finally trying to move away from a start up mentality, they are taking benefits away from the employees. But if you are new you will not miss what you never had. It is extremely hard to get promoted in IT, yet seems much easier outside of IT. There still some rogue processes going on in certain parts of the company, so don't be surprised if there isn't a formal policy or procedure where you would expect to find one.

    Advice to Management

    Directors and senior leadership, you should ask your managers for input and not make decisions that eventually hurt everyone on the teams below you.


  9. Helpful (8)

    Great Place to Work... but.... not what it used to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Antonio, TX
    Former Employee - Analyst in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Rackspace full-time (More than 8 years)

    Pros

    Culture (albeit fading fast), work-home balance

    Cons

    HR, Recruiting, leadership that no longer knows what valued people are. Turnover of tenured Rackers is exploding for a reason. The black list policy that is secretly in place and either inability or desire and to fit experienced people in a "better fit" position is astounding, if not ridiculous.

    Advice to Management

    You've lost sight of what is important and what made the organization what it is today - the people. You pretend to know what they want and need - but you don't. Make them a priority again and get the right people in the right position. So many have left - and it has made your organization weaker.


  10. Helpful (1)

    Awesome place to work!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Systems Analyst in San Antonio, TX
    Former Contractor - Business Systems Analyst in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace as a contractor (More than a year)

    Pros

    Office setup, Transparency,easy to work with business

    Cons

    IT is not mature , Internal politics

    Advice to Management

    Give a thought to actual worker than just follow blindly on Managers


  11. Helpful (1)

    Great place to gain experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer IV in San Antonio, TX
    Former Employee - Systems Engineer IV in San Antonio, TX
    Recommends
    Positive Outlook

    Pros

    I really enjoyed my time with the company! It was a pleasure coming to work everyday. I would highly recommend Rackspace to people with a couple years of experience looking to grow skill sets. Spend a couple years and get some experience and certs.

    Cons

    Working for a publicly traded company can be frustrating at times. Perks are slowly being phased out. Moving up at Rackspace seems to have become more difficult in the last 18 months. Most open hire tickets are backfills. More senior roles are filled with people not going anywhere.

    Advice to Management

    Keep the culture strong. Give out a few t-shirts. Provide more opportunities for professional growth.



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