Rackspace

www.rackspace.com
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Rackspace Reviews in United Kingdom

Updated February 10, 2015
Updated February 10, 2015
66 Reviews
3.7
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Taylor Rhodes
66 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

66 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    Incredible company to work for if you make the most of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Delivery Team Manager in London, England (UK)
    Current Employee - Service Delivery Team Manager in London, England (UK)

    I have been working at Rackspace full-time (more than a year)

    Pros

    The people and culture. It's full of talented people and we base recruitment on fit with culture (being passionate about customers, treating Rackers like friends and family, committed to greatness, Transparency, etc) as well as experience and skills. If someone doesn't fit the culture then they won't get in.

    Never met so many people you'd be happy to have a beer with.

    The office is fun and relaxed and we look to build high performing teams. We're an ambitious company and want to provide absolute world class services to our customers.

    Training. So much available, no questions asked (within reason) and of great standard.

    Promote from within. Will always look to do this before looking outside.

    This place is what you make of it. Don't buy into it and you might struggle (to be happy, to achieve) but buy in and work smart and hard and there are so many opportunities.

    Cons

    London location. Suits many but could do with being more central.

    Advice to ManagementAdvice

    Remember the importance of people and culture. Targets are important but don't damage this with becoming too cut throat with (some) targets.

    But generally keep doing what you are. It's an incredible place.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Like no other

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Rackspace is an incredible place to work. You're surrounded by brilliant and fun people to start off with. Development and training opportunities are abundant & You've every chance to advance your career and move up wards, and sideways

    Cons

    Tools and systems are a little painful, and sometimes the US have too much say in affair

    Advice to ManagementAdvice

    Sort out a working automation and development team (Internal)

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great culture and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Systems Administrator III in London, England (UK)
    Former Employee - Linux Systems Administrator III in London, England (UK)

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Great culture, people and you can always learn new things from your co_worker.

    Cons

    Depend on which department you are in there may be limited opportunity to move up. But doesn't mean that there is no development option as long as you are motivated and hard working :)

    Advice to ManagementAdvice

    Keep up the good work and please keep people at the center as this is your secret saurce to continued success!

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Phenomenal experience but just got too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Racker in London, England (UK)
    Former Employee - Racker in London, England (UK)

    I worked at Rackspace full-time (more than 8 years)

    Pros

    The culture is amazing, colleagues genuinely feel like friends and family.
    Genuinely customer centric
    If you prove yourself then you can progress quickly
    Some truly phenomenal leaders....they're outnumbered though

    Cons

    Senior leaders were brought in to help the company scale but sadly they only managed to pollute the culture with typical "big company" mentalities. Rhetoric became more valuable than results and, as long as you talked a good game you would be safe. The company focussed so much on employee engagement that managers had a tough time trying to exit under-performers and, sadly this has meant that the once inspiring mission of "being recognised as one of the world's greatest service companies" is now just a hollow ideal as the standards have dropped to an irreversible low.

    Advice to ManagementAdvice

    Employee engagement, culture fit and results are all ingredients for sustained success. Don't view these as separate playing fields, it's ok to ask for world class results from your staff when you invest so much in their engagement and, when you find someone that's not pulling their weight or undermining the culture then get rid of them.

    Recommends
    Negative Outlook
  6. 5 people found this helpful  

    When the role was advertised it seems too good to be true and it was, maybe i was too naive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Center Technician Level II
    Former Employee - Data Center Technician Level II

    I worked at Rackspace

    Pros

    - Some of the people that work their are great and make it feel like a real family.
    - Free pizza once a month.
    - Free drinks.
    - It has to be run in a certain way to succeed, so you cannot blame the data center management too much.
    - It is a good foot in the door, but don't hang about if you don't see yourself progressing. There are millions of companies out there and they try and make it seem like you will be lost if you leave.

    Cons

    - The Data Center should not be called or associated with the Rackspace name as it is completely a different place from the main office.
    - You go for a week induction at the main office where it is amazing, fun and colorful and then you get to the data center where it is dull, everyone is unhappy and they try to trap you from progressing.
    - The awards for the "best place to work for" are based on the Hayes office and do not incorporate the feelings of the data center.
    - The pay is appalling for the hours you put in, however like i said earlier it is a good foot in the door to gain some experience.
    - Working hours in the data center are 9hours long not 8. Do not fail to consider this carefully this like I did before I joined, it soon catches up on you.
    - You will not be judged on your performance to get promoted but on how toady you get with managers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rackspace in London, England (UK)
    Current Employee - Rackspace in London, England (UK)

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Lots of opportunities if you're prepared to work. Great people and great culture.

    Cons

    Tools are difficult to work with. Location of the office is not really that conv.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Best company I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Infrastructure Engineer in London, England (UK)
    Current Employee - Lead Infrastructure Engineer in London, England (UK)

    I have been working at Rackspace

    Pros

    I have been in the IT industry for many years and through many different companies. IT is tough, long hours, high demands and the constant changing technology trends make it a risk for burn out. Rackspace rewards it's staff for hard work and employees people that are either the top of their fame or have the potential and enthusiasm to get there. The culture identifies that the demands put on you are strenuous and tries to ease that by rewards and an essence of fun. Most staff are engaged in what they do and that leads to a relaxed atmosphere. Staff are approachable and are happy to interact on personal levels to form strong relationships.
    Rackspace is a very open company. Management don't seem to have hidden agendas, financial updates are constantly given, strategies are explained to the staff and managers are treated as advisors rather than authoritative dictators. All managers are approachable right up to the CEO and they take time to find out a little more about you as a person.

    Cons

    Rackspace on boarding process is long and drawn out. If you think you are going to start your job on day one you are mistaken. In someways it eases you in to your role but in others after a couple of months of the softly softly approach you just want to get on with something meaty.
    If you want job and sit in the same position for years this is not the company for you. Most people who make it in the company move roles every 18-24months.
    If you are introverted and can't make friends outside of your team the culture is wasted on you and you will not succeed here. Taking part in activities, walking up to someone's desk randomly and asking how their day went and giving back to the community is the way forward for any new recruit. The company is large and you will just become a number if you don't network with people.
    This year has been a tough year for rackspace globally. CEO quits, share prices drop, aws and asure become more powerful and rackspace loses it's way a bit. New CEO and strategy to put the service in front of everything else shows me that rackspace and the management team are setting off on the right track.

    Advice to ManagementAdvice

    The tools we use are all over the place. We need a project with a number of departments input to standardise and unify them.
    Regions need to be a bit more integrated. Sone teams tool out only in the US which has some benefits but we should have some champions in other regions.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Phenomenal culture - this company is going places....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in London, England (UK)
    Current Employee - Anonymous in London, England (UK)

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Superb workplace, managers & leaders truly care about the workforce. Core values are embedded throughout the organisation. Many opportunities to grow professionally. Everyone has a voice and encouraged to use it. Constant focus on employee engagement to continually improve. No one at Rackspace rests on their laurels! Good pay & benefits. Flexible working opportunities. Huge drive to ensure every employee feels a valued member & knows their contribution to the strategic mission. Very low employee turnover in comparison to other tech companies as a result (& even lower rates of unwanted regrettable leavers). This place truly rocks!

    Cons

    Poor performers & employees with entitlement issues not removed fast enough, leaving great staff carrying unfaîr share of workload. Long hours can sometimes be a challenge. Very picky in recruitment which can further lead to the pressure. Don't come to Rackspace unless you are of the sort that wants to roll up your sleeves and get stuck in!

    Advice to ManagementAdvice

    Ramp up efforts to get great talent through the door & keep focus on developing & engaging them once they're here.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Rackspace

    Pros

    Great culture and benefit, flexible environment

    Cons

    Lots of politics and most of the key roles are taken by the people who have no idea about what they are talking about

    Advice to ManagementAdvice

    Stick to your own unique culture

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    The best company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in London, England (UK)
    Current Employee - Linux Systems Administrator II in London, England (UK)

    I have been working at Rackspace full-time (more than a year)

    Pros

    Relaxed working environment , managers that look after you .

    Cons

    It's in Hayes .....

    Advice to ManagementAdvice

    Keep the good Rackers satisfied !!!

    Recommends
    Positive Outlook
    Approves of CEO

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