45% of the CEO
Joseph C. Magnacca
Pros – To be part of a team that does take care of customers service and make money.
Cons – The inventories never balance out takes away from life schedule.
Advice to Senior Management – Stay optimistic and close the sale.
Yes, I would recommend this company to a friend
Pros – Lots of opportunities for overtime pay.
Cons – Long Hours, Lots of Temp workers. RadioShack had massive layoffs recently.
No, I would not recommend this company to a friend
Pros – Laid-back, good people, easy to get hired, rewarding (commission)
Cons – Upper-level management is disconnected, training is pretty much non-existent, not much chance for promotion, long hours
Pros – Working with all sorts of customers, assisting with customer inquiries. Learning about the latest technologies.
Cons – Way too pushy in selling. Not enough business. Very small variety of products. All radioshack thinks about is selling wireless contracts when customers only want what they came in to buy. RadioShack decides to her managers from outside of the company rather than promote from within.
Advice to Senior Management – Radioshack should have their focuses elsewhere. Instead of pushing out wireless contracts and worrying about trying to sell every customer a wireless device. The main focus should be accessories that are sold with a product a customer buys, not trying to sell a phone to every customer that walks through the door. There can be customers coming in to buy batteries or a case for the phone that they already have and love, and here comes radioshack trying to sell the customer a whole different phone. Also have people from within the company be promoted to a higher position who actually knows how to operate a store instead of hiring people outside of the company as managers who don't know the first thing about radioshack
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
Pros – Great discount on select products and a nice employee cell phone plan with Verizon, ATT, and Sprint
Cons – RadioShack expects the world from you and gives very little in return.
Advice to Senior Management – Respect your employees and pay them more and maybe you'll see improvement in the company.
Pros – Flexible with school during first 2 years
Cons – Pushed non effective products and insurance.
Pros – Customers, co-workers, it's a paycheck
Cons – Customers, co-workers, upper management,pay
Advice to Senior Management – Hire people that aren't out for just their own personal reputation.... Get and keep people who care about what's going on!
Pros – My store manage allows me to have a very flexible, when I am available schedule. I have the ability to get healthcare for $84 a month even though its a $4000 deductable. The job is easy if you have a high tolerance for idiotic mid management micromanagement and constant reminders that if you dont over work every customer and sell a cell phone you are not a good employee.
Cons – Constantly changing pay structure that means less pay every time it supposedly changes for the better. The constant chatter from low to middle management , with continual threats of job loss for not following the constantly changing focus of sales. The continual change in how you must focus on constantly getting wireless phone sales, even to the point of knowing you are competing against lower prices on the internet. I constantly have customers come in to talk about wireless phones, then have them leave to go some where else to get the phone cheaper. Senseless conference calls lead by corporate cheerleaders and suck ups, who at times will tell you to do things a certain way, and may not realize the info they are sharing is wrong, many times it is a blatant lie. A daily focus on numbers drives a normal person nuts. The micro management on a daily basis is mind numbing, and advertised policies that are not followed. we offer price guarantee, but if another wireless competitor is advertising a much lower price, the policy may not be enforced if a customer asks about it. The recent threat of store closings brought about the loss of many better employees so now many much less knowledgable employees are running stores. The constant focus on selling warranties, cell phones, and getting emails will drive a person insane.
Advice to Senior Management – Stop taking money away from the little people. let the store sales people have a little ability to think not follow a script which will in the long run will drive customers away from the store
No, I would not recommend this company to a friend
Pros – Great store atmosphere at most locations, innovative internal blogging system to exchange and discuss info with all employees, up to 50% discount on most items in store, skills learned can be taken to other jobs
Cons – Huge focus on wireless which has seen a huge decline the past year or two and minimum wage base pay with 2% commission which is tied into the wireless sales that happen less and less each month. I have seen store managers hired and put on the floor two weeks later with hardly any training. Internal promotion is possible and common, but store managers have very little work/life balance as they are required to be in the store 53 hours a week and they do not adjust based on store hours so it is not uncommon for a manager to arrive at the store an hour/hour and a half early just to make the weekly requirement. A lot of undue pressure to get phones out the door can sometimes create an unhealthy environment for the customer and other associates, especially if you are unlucky enough to work in a store that does not sell contract phones as often as RadioShack thinks it should. Meanwhile stock is declining daily and earlier in the year the CEO announced the closing of several thousand stores and then revoked it some weeks later but did not see fit to announce that; customers still come in asking if we're closing several times a day. Management pay is pathetic; assistant managers make 20% more than minimum wage and store managers (at least in my district) average about 26k a year (with the opportunity for bonuses if you manage to beat your ridiculous sales goal that you most probably won't).
Advice to Senior Management – It's time to get rid of wireless. It's tired and old and customers just don't care like they used to. You would see a lot more satisfied customers if you took a look at what they are TRULY coming in for. Take a look at an average income store's tickets, look at what they're buying. I'd also love to see DMs more active on the sales floors. DMs are where they are because they were great salespeople, I'd like to be able to learn something from them.
Pros – Few pro's to put here. Managers have control over who they hire, giving them the chance to secure highly intelligent and high performing employees.
Cons – High stress, little reward. Advancement is very limited. Hard to retain good employees. Senior management obsessed with metrics over actual results. Very poor employee moral.
Advice to Senior Management – Focus on employees of the stores. They are the face of the company. The happier and more motivated they are, the better they perform. Also, it will create a better shopping experience for customers, who will stay longer, return more often and spend more. You will retain more high performing associates and managers. You will increase your customer traffic. Also, Promoting from within needs to be to higher levels. A long time career path was what led me to become a manager. I had ambitions of working my way up in the company, but hiring District managers from outside showed me that path was closed.
Why RadioShack? RadioShack has created a loyal following of customers through our associates' expertise and collaborative spirit with consumers, celebrating the longstanding idea that "two heads are better than one… — Full Overview
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