Rail Europe
3.7 of 5 7 reviews
www.raileurope.com White Plains, NY 150 to 499 Employees

Rail Europe Reviews

Updated Jun 10, 2014
Rail Europe – Rosemont – “Rail Europe”

All Employees Current Employees Only

3.7 7 reviews

                             

75% Approve of the CEO

(no image)

Frédéric Langlois

(4 ratings)

83% of employees recommend this company to a friend
7 Employee Reviews
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    Pros outweigh cons. Great training, benefits and pay, decent work culture, and interesting and challenging work.

    Anonymous Employee (Former Employee)

    Pros5 week training and continuing check-ins, incentives and encouragement, travel bonuses offered, and good health insurance.

    ConsSome managers have bad attitudes, culture of competitiveness, constant monitoring and keeping tabs on you, difficult work with often angry customers.

    Advice to Senior ManagementCall center supervisor quality standards, empathy, as opposed to the unwritten rule that you do not bother your supervisor unless absolutely necessary.

    Yes, I would recommend this company to a friend

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    Celebration of mediocrity at its best!

    Anonymous Employee (Former Employee)

    ProsDecent pay, interesting work culture (working with many cultures), and great coffee and treats from overseas.

    ConsPoor and uneducated management (including their own "professional" HR "department", recent rail dilemmas in Europe, and recent lose of Amtrak make this a sinking company.

    Advice to Senior ManagementYou pay too many staff too much money to make money... it's 2014 and you need to go digital and lose fees in order to stay afloat.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Former Travel Consultant

    Travel Consultant (Former Employee)
    Rosemont, IL

    ProsThe pay could be really great if you made your sales goals each month - the incentive scheme is usually pretty fair. If you're motivated and competitive, this job is for you. Benefits are very generous. The people who work there are really great -- it is like a family atmosphere. Great first job for someone fresh out of high school or college.

    ConsOpen 7 days a week, mandatory overtime during the summer, often weekends are required as well. Some supervisors have bad attitudes or don't know what they're doing. Calls can be draining and require a lot of attention, and in return customers can often get angry. Not a lot of room to grow.

    Advice to Senior ManagementFocus more on making Travel Consultants' jobs comfortable, as they are on the front line of making money for the company. Properly address supervisors who have bad attitudes or lack of knowledge.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Gregres

    Trvel Consultant (Current Employee)
    Rosemont, IL

    ProsGreat Supervisors and work environment

    ConsHeavy call volume open 7 days week

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Unique experience for niche travel

    Travel Consultant (Former Employee)
    Rosemont, IL

    ProsPay is great, so are the benefits. Monthly incentives can be huge. You're surrounded by a great group of co-workers. The product is very interesting. Good training and support from higher ups. You can work as much overtime as you want during high season, so earning potential is unlimited.

    ConsThere is a lot to learn and it can seem overwhelming. High season can be very stressful. You will have to work a few weekend days a month. There isn't a lot of room for advancement.

    Yes, I would recommend this company to a friend

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    There are not many growing oportunities, the environment is really relaxing

    Anonymous Employee (Current Employee)
    White Plains, NY

    ProsRelaxing environment, good vacation package and sick days, multicultural, very flexible

    ConsThere is not much training, expensive insurance

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    International medium-sized travel company, market leader, interesting projects, fair salary.

    Anonymous Employee (Current Employee)
    White Plains, NY

    ProsThis is an international company so employees are coming from all over the world, however executives are mainly from Europe. People at all levels are friendly and easy-going. Some employees have been with Rail Europe Inc for 20 years(?)and the turn over seems very low.
    They make most of their money on the internet and teams working for this channel seem to be pampered and get more recognition than others. Salaries are fair with a good health package and decent vacation time. You also get some free travel in Europe which is really nice.

    ConsThe company HQ seems top heavy. there are a lot of managers with important titles and they are always in meetings but rarely in the cubicles. Lots of business processes that will drag you down.
    Call center is not staffed adequately and level of customer support is very low in high season.

    Advice to Senior ManagementDo not replace leadership by processes. Cut the fat in the executive team and hire more call center agents to take care of business.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Rail Europe reviews and ratings — including employee satisfaction and approval rating for Rail Europe CEO Frédéric Langlois. All 7 reviews posted anonymously by Rail Europe employees.