RailCrew Xpress Reviews

Updated April 23, 2015
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  1. Getting better all the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lenexa, KS
    Current Employee - Anonymous Employee in Lenexa, KS

    I have been working at RailCrew Xpress full-time (More than 5 years)

    Positive Outlook
    Positive Outlook

    Pros

    Most people are friendly and easy to work with, at least in the corporate office. Management works hard to improve processes and profitability. Not a lot of political games played. Reasonable with expectations. Benefits are not great, but not bad either, at least for office personnel.

    Cons

    Most of the cons stem from past processes. The company has gone through a lot of changes in the past 6-7 years. The first few years of that time period were pretty rough and things were looking pretty bleak. It is improving, however.

    Dealing with multiple railroads with very different ideology makes it tough to have smooth consistent processes. Also, most of the drivers in the field are part-time people and they supply the data to the main office. I know there are many really good people out in the field but part-time people, in general, have a "I don't care" attitude which makes them hard to deal with at times. Plus, they try to manipulate data to get themselves more money and care little about accuracy.

    Raises very rarely happen and opportunities to move up don't really exist.

    Advice to Management

    Have seen a lot of good improvements. Still some things need to get better. Hopefully, management will continue the work that has really turned this place around in the last couple of years.

  2. Good experience to see people and places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Road and Yard Driver in Willard, OH
    Current Employee - Road and Yard Driver in Willard, OH

    I have been working at RailCrew Xpress full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Can make good money. Get to go to cities and places one may never been to. Great communication with managemen. Some good crews to take place.

    Cons

    Lack of raised. Benefits getting better. Management attempts to cut overtime. It can be stressful locating trains. The yard can be stressful, all trains run at someone.

    Advice to Management

    Find ways to raise the pay with some raises.

  3. I love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver in Grand Island, NE
    Current Employee - Driver in Grand Island, NE

    I have been working at RailCrew Xpress

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It is a great place to work friendly drivers that do there job

    Cons

    The challenges lately in grand island is getting the trips when on the board to be called

    Advice to Management

    It would be nice to get drivers the hours they applied for 100-120 bi-weekly

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  5. stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Long Haul Driver in Lincoln, NE
    Former Employee - Long Haul Driver in Lincoln, NE

    I worked at RailCrew Xpress

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    get to see a lot of out of the way places

    Cons

    manager told me one thing and the company did something else.

    Advice to Management

    start over

  6. Management is NOT irreplaceble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - They Cheat People
    Current Employee - They Cheat People

    I have been working at RailCrew Xpress

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    It's a good company to work for. I love the experience.

    Cons

    They don't have very good benefits. They didn't pay well.

    Advice to Management

    You need to listen to your employees. Just because you are management doesn't mean you know it all. Sometime you need to drop down a level to see what it really going on!

  7. Drivers at RailCrew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RailCrew Xpress

    Pros

    Drivers at RailCrew Express has some flexibility and you meet interesting people in the rail yard.

    Cons

    The pay is very low $7.25 an hour. Your are on call 24/7 with the option of 10 hours or 8 hours of rest.

    Advice to Management

    Pay your workers more money. The company wants you to work crazy hours, sometimes 12 hours in a day.

  8. This is a place that will keep your average individual upset 24/7.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Road Driver in Crestline, OH
    Current Employee - Road Driver in Crestline, OH

    I have been working at RailCrew Xpress full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    NONE!!!!!!. Its just a job .A job only, it pays half the bills if that and that's if a person works 7 days a week. For gas, well lets say your on your own.

    Cons

    Putting up with the managers , dispatch lying to the employers.

    Advice to Management

    NO communications with the workers. hiring new drivers and cutting hours for the rest of them. I don't understand how dispatch set at a desk and can make 10 or 11 dollars an hour and these drivers putting there life on the line every day and night not knowing if they will make it back alive to see there family . there something badly wrong here with this picture. Stop all the threatening the drivers with always firing them. they have enough to deal with then always being threaten with there job. For all the holidays, this is the most worse company in the world I ever saw when it comes to holidays for there workers. they give them 25 dollars then tax it and a sweet big threat if you don't show up on that day to work (your fire) Then if your lucky you might get your 25 dollars but keep in mind every one don't get it just the one that work on that holiday so what they are more then less saying the rest of the employees don't deserve it!!. These are only some of the issues god knows they have a long way to go before this company can be more then what they have been. We all know how bad the economy is but for no reason they should have the right to cause harm to there workers like they do, We have family to and they look up to us to take care of them so now we are letting them down because how we are treated by our employers, I could write a book on this company but what good will it do if they don't change. thanks to the ones that reads this . your prayers would be appreciated.

  9. Helpful (2)

    I Mostly Like It, But Your Terminal Makes All the Difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Long Haul Driver in West Quincy, MO
    Current Employee - Long Haul Driver in West Quincy, MO

    I have been working at RailCrew Xpress full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    If you enjoy driving, if you are one of those people who can get by on irregular work shifts, if you like trains and railroaders, if you like a certain amount of freedom within the confinies of your work, this is a decent gig. If you get on at a terminal with a good supervisor and fellow drivers, it can be incredibly fun and fulfilling.

    Training is three days, with one day on video and book teaching, a second day riding along with an experienced driver, and a third day of driving yourself with an experienced driver to guide you. There are monthly safety meetings, and bi-annual or annual driving and safety assessments/trainings. At least there are in my division.

    Since we got Garmin GPS in the vans, it is pretty easy to get to the places we need to take our crews, so even if you have never been there, you can get there. Also at least at our location we share our numbers with new drivers and let them call us if they need help finding a location and the crew can't help ("we know how to get there...on a train!" :).

    You do a lot of sitting and waiting, just like the railroad crews. If you work a complete 12 hour shift (you don't always) you may sit around waiting for up to half that time. Bring a book or your tablet so you have something to do while you wait!

    Vacation is fairly standard--5 days after a year, 10 days after 3 years, based on average weekly pay. I have never had a problem getting unpaid time off, just as long as you let your supervisor know AND let dispatch know BEFORE they call you for a trip. Holidays is just six days a year which is skimpy, but you get a reasonable holiday bonus if you get called out.

    When I started we got quarterly bonuses based on the location's on-time and safety records. They seem to have backed off on that now though there continue to be rumors that a new bonus system will be coming online soon.

    I am pleased overall with the job, but I fulfill every one of those items in the first paragraph. Your mileage may vary significantly. It is a relatively simple job, but not necessarily easy, and there are cons. Oh, there are cons...

    Cons

    In spite of some decent pros, there are things about RCX that are frustrating, irritating, maddening. Some could be addressed, some are things which will never change.

    First: pay. It sucks, mostly, though it depends on what terminal you work out of: a handful fo terminals are unionized and get relatively decent pay (over $12 an hour). But most only start at federal minimum ($7.25). I am lucky to work in a place where RCX uses the state minimum of the state across the Mississippi River so I started at $8.25. Raises are few and far between (one in three years) and small (it was $0.25 for those less than two years and $0.50 for those more than two years) AND not dependent on any kind of assessment of your work so everyone gets the same raise. You do get time and a half over 40 hours, which is handy, but NOT for holidays if you work--then you get a "holiday bonus".

    Second, the weird hours can be hard on your sleep cycle and put a major crimp in your lifestyle if you like to get out and do stuff or have a family. To be full time you need to be available AT LEAST five days a week and they prefer six. You are "on call" 24 hours a day. A work shift is defined as 12 hours, of which only 10 may be driving (a federal requirement), and during busy times they may ask you to extend your shift to 15 hours (but still no more than 10 hours driving in that time period). It can also be a lot like split shifts: you may get called for a 4-hour trip at 5am, return home at 9am and not get another call til 1pm for another 6 hours. And they will not call you for another trip if it is after 12 hours from when you started. Confused yet? So if your call was for 5am, dispatch will NOT call you after 5pm that same day for another trip. You also have to be firm in telling dispatch to put you on 8 hours (or 10 hours) rest and not let them wheedle you into exceeding hours of service (driving or duty--remember 10 hours driving, 12 hours duty).

    Speaking of hours, depending on the busyness of your terminal, you could be getting out a lot, or if its not busy you could be scraping for hours. My location is right in the middle tending toward the latter which can be a problem. But you have to decide if you will make yourself available for as many trips as you can get in the federally mandated 15 hours on duty.

    Some complain about working over 15 hours--if you don't speak up for yourself you have no one to blame but you. LEGALLY you are not supposed to work over 15 hours and YOU have to tell dispatch that when you are approaching 15 hours. Note that this is a problem endemic to all the rail crew transport companies--and it is worse at a really busy terminal, such as Alliance Nebraska, but not much a problem at someplace smaller such as West Quincy Illinois. But the bottom line it is all on YOU as a driver.

    Third: there is not a lot of room for promotion, most terminals have just a "lead driver" and the supervisor is usually over two or three terminals in your area. I understand it is fairly easy to get transferred from one terminal to another, but why would you go to that expense unless you had some assurance of a greatly increased workload?

    Fourth: almost everything depends on the terminal where you work. I am fortunate that my terminal has a good super and lead driver and good drivers. We don't get threatened, and everyone seems to be on the same page mostly with regard to the work. But I have met drivers who tell me horror stories about their terminals, being threatened by bosses and dispatch, and so on. So it's kind of a "buyer beware" point to consider.

    Advice to Management

    I know of one crew transport company (not RCX) that assigns shifts in 12-hour increments. They change on a monthly basis but are solid for the whole month. That is, this monthyou may be 3am-3pm but you will work in that time frame every day. Next month you might be in the 6p-6a time frame. I think something like this would be a good idea since it would allow drivers to have a life outside driving. I wish they would consider this.

    Pay is the big one. Yes I understand that the business is highly competitive, but really you are entrusting us with valuable vehicles and even more valuable lives but only paying us a pittance. Starting pay ACROSS THE BOARD ought to be $10 an hour at least. That would have a double benefit--a larger pool of applicants to draw from, and drivers who will be a bit more loyal (come on--money is the ONLY thing you have to generate loyalty, so use it). And raises should be annual--whether you choose to continue the length of service raise or actually go to an individual review and raise process.

    Benefits. Come on, I work part time at another job that both pays substantially better than RCX AND offers a real insurance benefit--and with just 40 employees. There is no reason in the world RCX can't offer a real insurance plan to its 1500+ employees at a reasonable rate. Get into the 21st century already. It *is* nice that you offer dental and vision, but how about a health savings account? Or if you want to get out of insurance altogether, how about an "company insurance subsidy" to help us pay for our Obamacare plan? And how about a 401k, and other retirement oriented benefits?

    Training needs to be uniform across the company, with a sub-unit of training devoted to specific issues at a specific terminal. Right now it seems very haphazard. I've met drivers from other terminals that don't know basic safety and driving rules, and others that seem to me to have been trained to a much higher standard than I was. Let's get everybody trained the same way!

    Local management also needs to be MUCH more supervised! The horrible bullying and persecution aimed at some drivers in some locations is unconscionable and ought to be stopped, firmly, from upper management. Nobody should be treated badly in a job where you basically have to be on call 24/7. If anything management ought to be working hard to convince employees of their intrinsic value to the company. I'm fortunate that both my local super and my regional super are good people and don't abuse the drivers under them, but not every place is like that. Abusers need to be brought to heel, told to shape up and start treating employees decently, or fired.

    I understand that a lot of how things happen depends on what is going on with the railroads we serve, but basic issues of fair pay, fair benefits, and fair treatment have nothing to do with what the railroad does. RCX upper management needs to remember that and start doing a better job on those three issues, at the very least.

  10. Helpful (1)

    horrible pay for the type of work being done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Driver in Beardstown, IL
    Former Employee - Driver in Beardstown, IL

    I worked at RailCrew Xpress full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    my favorite part about working here was getting the opportunity to experience what its like to work an on call job and to explore new places.

    Cons

    some challenges of working here include: working 6 days a week, being on call 24 hours a day, not being able to really have much of a life outside of work. definitely deserve more pay.

    Advice to Management

    my advice to management is to provide your employees with somewhat of a schedule and better benefits, including better pay.

  11. horrible, underpaid and still owed backpay. Given the excuse that payroll is looking into it....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Driver in Grand Island, NE
    Current Contractor - Driver in Grand Island, NE

    I have been working at RailCrew Xpress as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    interaction with the conductors and engineers

    Cons

    very low pay, sitting all the time waiting for a trip (call), poor communication between management and employees....

    Advice to Management

    Pay your employees a better wage as your company brings in 100-500 million dollars. Pay your employees the money they are owed.

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