Rakuten Loyalty

  www.rakutenloyalty.com
  www.rakutenloyalty.com
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Rakuten Loyalty Reviews

Updated August 22, 2014
Updated August 22, 2014
13 Reviews
3.1
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Jaconi
6 Ratings

Employee Reviews

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  1. 3 people found this helpful  

    I am glad I am part of this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rakuten Loyalty full-time

    Pros

    The executive of this company managed to move this company from a project driven company with no future into a product company that makes everyone working there proud of being part of this change. The fun is about to start here and the growth is going to skyrocket. I am happy I stayed to witness this and be part of it.

    Cons

    The cons were some initial employee of this company. I am glad they are no longer here

    Advice to ManagementAdvice

    Thank you and keep up the change

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Imagine working in Beirut

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at Rakuten Loyalty full-time for more than a year

    Pros

    Food. Lots of food and some beer. Convenient to trains. Did I mention food? Oh, yes, and the food. Lot's of food, which is great because you can't find the time to go home.

    Cons

    Nepotism, cronyism, cold-blooded CTO with little talent and a huge ego, an HR Department that enables the maniacal CTO, not-so-bright-rich-kid CEO more obsessed with interior design than managing his CTO, noisy, and endless hours of boring work.

    Advice to ManagementAdvice

    Upper management is rotten to the core, so I cannot see how giving upper management advice would be of any use. Their parent company, Rakuten, should fire the CEO and CTO, that certainly would do no harm. Pick some random homeless person to be CEO and it would be an improvement. The street sweeper would make a better CTO.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Don't work here, it doesn't deserve a single star

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Rakuten Loyalty

    Pros

    The only pros were the people and the perks before, but both are gone now.

    Cons

    No perks, ridiculous hours, not much vacation, terrible management, no standards, bad practices, clients that hate the company, untrustworthy HR, high employee turnover, bad projects, favoritism, language barriers caused by management who do not understand US English, terrible office with not enough conference rooms and no privacy, lies, deception, no growth, no challenges...the list can go on, the worst company you could ever work for.

    Advice to ManagementAdvice

    Management needs to get some management training, and leave the opinions to the experts. The first stop would be to stop lying to and threatening employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    First Time for Intern and They do not teach Anything!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant  in  Boston, MA
    Former Employee - Accountant in Boston, MA

    I worked at Rakuten Loyalty as an intern for less than a year

    Pros

    You have a lot of free time because you have nothing can do.

    Cons

    Everything but lots of free time

    Advice to ManagementAdvice

    If you love this company, change a company to work!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 7 people found this helpful  

    Very deceptive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Boston, MA
    Current Employee - Senior Software Engineer in Boston, MA

    I have been working at Rakuten Loyalty full-time for less than a year

    Pros

    Opportunity to learn new technologies, but they seem to be gambling too much by only using newer technologies. NoSQL + Node.js + Buzzword bull. They seem to be more concerned with buzzword compliance that using proven technologies.

    Cons

    They claim to have more than 20 million subscribers, but with their platforms being essentially legal adware/spyware tools, most of the subscribers are not acquired voluntarily. One assumes most of Freecause.com’s subscribers don’t even acknowledge what Freecause is, who their clients and sponsors are, or that they are individually subscribed to a marketing list created by Freecause, which is used to strictly create revenue streams for third parties (and of course themselves), via annoying, malicious tools.

    Seems to be run by a CTO that has unresolved childhood issues where he must feel authoritative. That may work in other countries, but this is the US.

    Advice to ManagementAdvice

    Get a competent CTO that speaks proper English and knows the culture of the US market.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Growing company with evolving company challenges & great career opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rakuten Loyalty full-time for more than 3 years

    Pros

    Great leadership, smart coworkers, potential for upward mobility.

    Cons

    Things move fast, sometimes too fast, you have to be willing & able to keep up.

    Advice to ManagementAdvice

    Keep investing in employees & seeking feedback to make our company the best it can be.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Boston, MA
    Current Employee - Senior Consultant in Boston, MA

    I have been working at Rakuten Loyalty as a contractor for more than a year

    Pros

    Lots to learn, lots to explore, lots to do and lots of fun.
    I have worked with the best and the worst and Rakuten outperforms the best by far. The job at Rakuten is like a daily challenge and I'm very proud of what we have achieved so far. Some people follow leads, we create leads, we create options, we create opportunities and we grow.

    My opinion is biased mainly because of the enthusiasm I have for the company and mainly because I see the vision and see where this is going, and it's only towards a better place.

    I heard some people talking about some senior people that happen to work endlessly, I'm probably the one they're refering to. I do that for a reason, success is nothing but a focused hard work and the determination to go to the next level, and every day we're getting to a new level.

    Cons

    Don't join unless you're super smart, this is not a place for the average minds.

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Real world problems, interesting tech stack, creative leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rakuten Loyalty

    Pros

    - actual consumer driven solutions
    - fast-paced environment
    - cutting edge tech stack
    - disciplined coding standards
    - supportive management

    Cons

    - start-up environment (not a con for me but for most who fail)
    - high standards
    - aggressive deadlines

    Recommends
    Positive Outlook
  10. 4 people found this helpful  

    Learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Boston, MA
    Current Employee - Manager in Boston, MA

    I have been working at Rakuten Loyalty full-time for more than 3 years

    Pros

    since i joined almost everyday i learn something new. super smart people, sharp and focused. very challenging environment but lots of fun. the product we are working on are going to disrupt the loyalty space.

    Cons

    nothing major to mention. minor stuff like any company

    Advice to ManagementAdvice

    you can do better in hiring

    Recommends
    Positive Outlook
  11. 3 people found this helpful  

    Great potential, completely squandered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rakuten Loyalty

    Pros

    Your coworkers are going to be some of the brightest and most dedicated people you'll work with.
    Amazing office location.
    Lunch provided every day.
    Salary well above average.

    Cons

    Priorities change on a daily basis - when everything isn't top priority.
    Management by threat and intimidation in the absence of clear goals and milestones.
    Two weeks vacation. Really?
    No telecommuting.
    Open plan, noisy office.

    Advice to ManagementAdvice

    Ditch your CTO. He's going to destroy the company, if he hasn't dealt it a death blow already.

    Doesn't Recommend
    Neutral Outlook

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