Rakuten Marketing

  www.rakutenmarketing.com
  www.rakutenmarketing.com
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Rakuten Marketing Reviews

Updated September 8, 2014
Updated September 8, 2014
8 Reviews
2.5
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Hiroshi Mikitani
4 Ratings

Employee Reviews

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  1.  

    Lots of Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Rakuten Marketing full-time for more than 3 years

    Pros

    Ambitious strategy with lots of opportunities and rewards for those willing to step up.
    Smart people and a focus on employee development
    Company investing in culture

    Cons

    Inter office communication needs improvement. Sometimes different businesses within Rakuten Marketing are not on same page

    Advice to ManagementAdvice

    Pace of change and growth is very fast. Invest more resources in managing change.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I have learned a lot on this ever expanding experience & wild ride.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Salt Lake City, UT
    Current Employee - Senior Manager in Salt Lake City, UT

    I have been working at Rakuten Marketing full-time for more than 3 years

    Pros

    I enjoy the people I work with. I enjoy the culture they try to emulate.

    Cons

    It is very difficult to make an real money, and even more so to grow financially in the company once you have agreed to a salary.

    Advice to ManagementAdvice

    Listen to your employees. Even if what they have to say is nonsensical.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Remote office technology team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Rakuten Marketing full-time for more than 3 years

    Pros

    Financial backing of Rakuten Corp. Market leader in an established industry. Dedicated employees.

    Cons

    Relies on cumbersome legacy platform and outdated development methodology.

    Advice to ManagementAdvice

    Leverage acquired companies' (ex. MediaForge) expertise on establishing a more efficient and productive development methodology and then innovate!

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Sr. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten Marketing

    Pros

    good location in the middle of union sq

    Cons

    terrible environment to work with ridiculous goals you can never achieve. impossible to understand CEO during company meeting.

    Advice to ManagementAdvice

    You cant manage a US location with Japanese mentality

    Doesn't Recommend
  6.  

    Have to work hard, but company is going places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rakuten Marketing full-time for more than a year

    Pros

    The company is looking to grow rapidly, has acquired 3 other businesses over the past 3 years.
    Opportunities to move to other departments/countries with the business
    Company rewards performing staff

    Cons

    Training could be more structured
    Workload is high
    Office space needs a revamp
    No current pension scheme in place

    Advice to ManagementAdvice

    Pension scheme is a must!
    Junior staff should be encouraged to self-promote more

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Avoid this place at all costs if you want a thriving career in digital.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Rakuten Marketing full-time for more than a year

    Pros

    Free breakfast once a week (although the budget for breakfast didn't increase with new hires so first come first serve). Office is 60 second walk to the tube station so after a long day in hell you can get home as quickly as possible.

    Cons

    So many - not sure where to begin. Aside from horrendous pay (only suited for school leavers hence the young staff) and non existent benefit packages which many have previously mentioned let me tell you that this company is extremely CHEAP. They spend NO money whatsover on their staff whether it be salaries, training courses etc. They don't even shell out at Christmas and have cancelled xmas parties more than once! No matter how hard you work you will not get promoted in this place unless you are one of the MD favourites and/ or a company spy (yes, they really do have office moles so watch what you say by the water cooler). In fact, one of the main factors to the high staff turnover is the lack of career progression opportunities. People get so fed up with being over worked and over looked that they move on. The CEO is a dictatorial nut job. The MD diligently divides his time between vacations and more vacations. The office premises are an embarrassment (always had to take clients out for meetings) and the senior management are an absolute joke who know the very minimum about affiliate marketing. There is a lot of 'passing the buck' - no one really takes accountability for mistakes and senior management often take the glory for the hard work of their execs. Execs are given HUGE accounts to manage which they are severely inexperienced to handle and AM's are given in excess of 8 accounts per person. These are the main factors for poor client retention. Avoid this place at all costs if you want a thriving career in digital.

    Advice to ManagementAdvice

    Invest more time and resource into employees. Encourage and cultivate free thinking and creative ideas instead of repressing them. Have a clear structure for career progression. Sort out maternity and pension plans. And if the above fails burn the place down and start again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Demotivating, terrible management and disorganised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at Rakuten Marketing full-time

    Pros

    Complimentary lunch and breakfast once a week
    Team bonding/fun days out

    Cons

    Leadership - non existent. Management have no idea what they are doing.
    Account management team completely overworked.
    Very high employee turnover - very demotivating.
    Lack of structure in the business and with teams.
    Too many meetings on a weekly basis for no good reason, just a waste of time. An opportunity for management/seniors to exert their "power" over those below them.
    No pension.
    Maternity pay is ridiculous for a company of it's size.
    Japanese work ethic - we are not in Japan.
    No real training given to new hires.
    Pay is terrible.
    Office is unsafe and unsightly. Feels like a call centre with everyone sitting in long rows of tables. Cables/wires all over the floor - health hazard!
    No UK HR department - no one to talk to if you have a problem.
    Expected to work overtime without being paid for it.
    MD knows nothing about affiliate marketing!

    Advice to ManagementAdvice

    Management need to be trained to manage people.
    Pension plan - sort it out!
    Train new hires properly before giving them accounts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    False Promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Rakuten Marketing full-time

    Pros

    Flex hours
    Weekly lunch - but you have to work through your lunch on this day
    Weekly breakfast
    Beer Fridays - again you are allowed to have a beer and work at your desk after a certain time. This was recently implemented because of the very high turnover rate.

    Cons

    Pay is below market standards
    Overworked
    Little team support with work - everyone is too busy, doesn't care or the company simply doesn't have the technology
    Very young staff - within about 1 year nearly 90% turnover
    No pension scheme
    Maternity pay/time off is next to nothing, especially for a company of their size
    Poor training - throw you in the deep end
    Very few people stay more than a year

    Advice to ManagementAdvice

    Action needs and great ideas - currently these are voiced with no action taken
    Be more available

    Doesn't Recommend
    Positive Outlook

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