Rakuten Reviews

Updated September 6, 2014
Updated September 6, 2014
63 Reviews
2.8
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Hiroshi Mikitani
36 Ratings

Review Highlights

Pros
  • If you are workaholic and love to learn many new business and people, Rakuten is good as the company is growing fast (in 5 reviews)

  • The company looks like its trying to stand out from the typical traditional Japanese company (in 8 reviews)


Cons
  • Very bad work-life balance- people are expected to work from 8am to 10, 11pm (considered very normal) (in 5 reviews)

  • Japanese worker and management have the superior mentality that only them can make decision and direct non Japanese (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Wouldn't stay here for more than a year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Rakuten full-time for more than a year

    Pros

    Work-life balance is great: flexible hours, work from home perks. There is lots to do (not all of it exciting), but the company is growing quickly, especially in the States.

    Cons

    No system for promotions. Salaries are very low. Management (especially in development) are clueless on how to retain talent.

    Advice to ManagementAdvice

    Provide more mentorship and guidance to employees. Have more competitive salaries.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    a very promising non-traditional Japanese Company?

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten

    Pros

    Nice english speaking environment. Free lunch. Dinner is cheap. Nice environment.

    Cons

    Open office, if you do not like. Everyone works in the same big office.

  3. 6 people found this helpful  

    very traditional Japanese corporate culture and militaristic top-down management style.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten

    Pros

    Like other Japanese companies, it seems very difficult to get fired.

    Cons

    Very bad work-life balance- people are expected to work from 8am to 10, 11pm (considered very normal). The pay is very bad and the company is very stingy. The management makes you feel like you belong to a military troop or very "taiikukai-kei" Japanese sports team; you cannot question your boss who insults and throws fits at whoever cannot achieve the impossible KPIs. The company has so many inefficient aspects- every employee has to attend an asa-kai at 8am in which more than half of employees sleep. There are numerous mandatory meetings in which its just a waste of time.
    The take-away: Long Hours, inefficient work style, rude and disrespectful management who doesnt care about employees, depressing office building that reminds of prison cells.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Good business opportunities and multicultural experience. However, too top-down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rakuten

    Pros

    Interesting business opportunities, growth, a lot of international exposure.

    Cons

    Not a solid HR structure - no proper feedback mechanism. Managers treat employees without respect. Highly unprofessional and rude. My entire team lives in fear of our manager. Lack of oversight and departments competing with one another without a cohesive goal. A CEO who is a micromanager, and unaware of the HR problems at his company.

    Advice to ManagementAdvice

    Rakuten has a lot of potential if you make it a better place to work, otherwise you will keep bleeding talent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Inspirational talk, not great working culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten full-time for more than 3 years

    Pros

    Lots of transparency inside company

    Cons

    Still a japanese company, no western senior leaders so expect strange practices

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Long hours. Very tiring. Hard to get promoted because "no one gets promoted"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BU New Grad  in  Tokyo (Japan)
    Current Employee - BU New Grad in Tokyo (Japan)

    I have been working at Rakuten full-time for more than a year

    Pros

    Free breakfast and lunch (Lunch is tasty).
    A lot of smart and global-minded douki. A lot of them will become your very good friends.
    Tokyo is a fun city for young people.
    Free japanese class provided by the company during work hours if you need to improve your japanese.

    Cons

    Power harassment from upper level.
    Very long hours (Leaving at 10pm-12pm two three times a week is totally normal)
    Really hard to get promoted.
    Miscommunication in the company because of language barrier.
    Random haizoku (job assignment) after training so a lot of new graduate don't enjoy what they do.
    Not much transparency (vertically and horizontally)

    Advice to ManagementAdvice

    Be nicer to your workers. Treat them like human not your slaves. We all know that normally Japanese will work for the company for their whole life. But not any more.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Ok experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rakuten

    Pros

    Interesting work. You can wear casual

    Cons

    Still need to speak a lot of Japanese.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Good people, one-man company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unit Leader (Sales)  in  Tokyo (Japan)
    Current Employee - Unit Leader (Sales) in Tokyo (Japan)

    I have been working at Rakuten full-time for more than a year

    Pros

    Bright people from all over the world.
    Interesting business vision.
    Fairly high salary for a new glad.
    Enables you to handle your own projects/clients from early stages of your career.

    Cons

    Company atmosphere is very Japanese if you are working on the domestic side.
    Work in a very small team; if your manager does not like you, you might have tough times.
    Englishnization under much difficulty.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Engineer  in  Tokyo (Japan)
    Current Employee - Applications Engineer in Tokyo (Japan)

    I have been working at Rakuten full-time for less than a year

    Pros

    Excellent policies, work culture, and work environment

    Cons

    Good Environment, good life, good support for employees

    Advice to ManagementAdvice

    good

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Rakuten being 'global'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten full-time for less than a year

    Pros

    Bosses in higher position are very considerate. You can meet a lot of interesting people from all over the world as colleagues.

    Cons

    My direct manager's style was quite the old Japanese way - demotivating. Training was basically just a quick run through and as a newcomer, you have to figure the rest on your own.

    Advice to ManagementAdvice

    If the company wants to be global, they should train managers to be more global-minded. Whichever country they are assigned to, the managers should be trained on how to deal with their local employees in that country, as well as, respect for the culture.

    Recommends
    Positive Outlook
    Approves of CEO

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