Rakuten Reviews

Updated April 20, 2015
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2.7
98 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Rakuten Chairman and CEO Hiroshi Mikitani
Hiroshi Mikitani
56 Ratings

Pros
  • Free lunch and nice-ish employees (in 12 reviews)

  • There is lots to do (not all of it exciting), but the company is growing quickly, especially in the States (in 6 reviews)

Cons
  • Very bad work-life balance- people are expected to work from 8am to 10, 11pm (considered very normal) (in 7 reviews)

  • Vast majority of non-Japanese employees quit within two years (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Rakuten as an intern

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Lot of work and outdated technology used

    Cons

    Poor salary and extra hours also we have to work

    Advice to Management

    Cleanliness and punctuality among the staff

  2. Helpful (2)

    Never work for a Japanese company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Aliso Viejo, CA
    Former Employee - Software Engineer in Aliso Viejo, CA

    I worked at Rakuten full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Company's not too innovated. So developers do not need to work overtime.

    Cons

    Need to attend a lot of japanese meeting via the webcast. Meaningless stuff.

    Advice to Management

    If you want to operate as separate entity, then operate as separate entity. Just because Rakuten is big in Japan doesnt' mean Rakuten US employees need to attend their meetings.

  3. It's a challenging company to work for, very old school Japanese, definitely not a good place for mothers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Getting experience working with a global company

    Cons

    Little role clarity in US based roles, very hierarchical and set in their ways

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fun place to work with fun people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Rakuten

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Learning opportunities and fun team activities

    Cons

    Salary, management, gossip, HR handling matters

    Advice to Management

    Give the employees opportunity to express their feelings about the team and company and come up with solutions to fix things.

  6. Helpful (2)

    Wouldn't stay here for more than a year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Rakuten full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work-life balance is great: flexible hours, work from home perks. There is lots to do (not all of it exciting), but the company is growing quickly, especially in the States.

    Cons

    No system for promotions. Salaries are very low. Management (especially in development) are clueless on how to retain talent.

    Advice to Management

    Provide more mentorship and guidance to employees. Have more competitive salaries.

  7. a very promising non-traditional Japanese Company?

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten

    Pros

    Nice english speaking environment. Free lunch. Dinner is cheap. Nice environment.

    Cons

    Open office, if you do not like. Everyone works in the same big office.

  8. Helpful (16)

    very traditional Japanese corporate culture and militaristic top-down management style.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Like other Japanese companies, it seems very difficult to get fired.

    Cons

    Very bad work-life balance- people are expected to work from 8am to 10, 11pm (considered very normal). The pay is very bad and the company is very stingy. The management makes you feel like you belong to a military troop or very "taiikukai-kei" Japanese sports team; you cannot question your boss who insults and throws fits at whoever cannot achieve the impossible KPIs. The company has so many inefficient aspects- every employee has to attend an asa-kai at 8am in which more than half of employees sleep. There are numerous mandatory meetings in which its just a waste of time.
    The take-away: Long Hours, inefficient work style, rude and disrespectful management who doesnt care about employees, depressing office building that reminds of prison cells.

  9. Helpful (6)

    Good business opportunities and multicultural experience. However, too top-down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rakuten

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Interesting business opportunities, growth, a lot of international exposure.

    Cons

    Not a solid HR structure - no proper feedback mechanism. Managers treat employees without respect. Highly unprofessional and rude. My entire team lives in fear of our manager. Lack of oversight and departments competing with one another without a cohesive goal. A CEO who is a micromanager, and unaware of the HR problems at his company.

    Advice to Management

    Rakuten has a lot of potential if you make it a better place to work, otherwise you will keep bleeding talent.

  10. Helpful (5)

    Inspirational talk, not great working culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rakuten full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Lots of transparency inside company

    Cons

    Still a japanese company, no western senior leaders so expect strange practices

  11. engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Tokyo (Japan)
    Current Employee - Software Engineer in Tokyo (Japan)

    I have been working at Rakuten

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    freedom, can process project as the schedule from the beginning.

    Cons

    work flow, so many rules and flows that newcomers don't know

    Advice to Management

    speed scrum small

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