Randolph-Brooks Federal Credit Union

  www.rbfcu.org
  www.rbfcu.org

Randolph-Brooks Federal Credit Union Reviews

Updated October 9, 2014
Updated October 9, 2014
18 Reviews
3.7
18 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Randy Smith
10 Ratings

Employee Reviews

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  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Officer in Live Oak, TX
    Former Employee - Collections Officer in Live Oak, TX

    I worked at Randolph-Brooks Federal Credit Union full-time (more than 5 years)

    Pros

    Great working environment good pay and good benefits

    Cons

    No real cons I enjoyed my time working there

    Advice to ManagementAdvice

    None they are doing a good job

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    great work environment with growing opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in San Antonio, TX
    Former Employee - Member Service Representative in San Antonio, TX

    I worked at Randolph-Brooks Federal Credit Union part-time (less than an year)

    Pros

    loved the work environment and the involvement of the company/management in employees training and life. there was always an opportunity to grow and develop your skills

    Cons

    there are no negative aspects that I can think of ,except that maybe they can manage their employees time availability and the overall customer service

    Advice to ManagementAdvice

    great job ! would love for their to be more increased wages and for the company to expand to the north texas region in the upcoming future

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Its OK, I guess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Randolph-Brooks Federal Credit Union

    Pros

    Working in the ASC, we typically have weekends off, unless you are scheduled on a Saturday here and there.

    Comfort stations and nice lunch rooms available, along with different vendors daily. Orange Leaf Wednesdays and Panera Bread on Friday are my favorites!

    Flexible PTO, pretty good benefits, and unbeatable 401k plan. I contribute 6% each paycheck and they give me 10%.

    Also, Tuition reimbursement.

    Cons

    We need more support in our department...big time.

    Duties are not clearly defined.

    At times, when someone complains about a duty, it gets tossed onto someone else.

    Very conservative....and very fake at times. But if you are fake, you'll do well here!

    People are so rude!! I got a negative vibe first foot into the building.

    The food vendors have been the same forever---change it up!! Im tired of pizza, burritos, and hearthstone. Why do we need two sandwich vendors in a row?

    Advice to ManagementAdvice

    I wish RBFCU would stop pretending that everyone is happy. We are not happy....just faking it till we make it to the end of the day.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Micro-management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Systems in Live Oak, TX
    Former Employee - Information Systems in Live Oak, TX

    I worked at Randolph-Brooks Federal Credit Union full-time (more than an year)

    Pros

    Good benefits ; nice safe working environment ; modern technology ; lots of projects ; good people as co-workers

    Cons

    Extensive micro-management ; everything you do has to be approved ; conflicting instructions ; innovation is discouraged while mediocrity and conformity are rewarded. If you're a two-faced brown-noser, you'll do very well here.

    Advice to ManagementAdvice

    Most people need to be right every once in a while. In the environment you created, anyone who comes up with their own independent thought (no matter what that thought is), is automatically wrong. Your environment is toxic for creative people. You discourage creativity and you reward blind obedience. Perhaps there's some way to encourage both so that creative types can thrive in your environment instead of constantly being rebuked for thinking outside the box.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Comfortable work environment - low pay and little room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration in Live Oak, TX
    Current Employee - Administration in Live Oak, TX

    I have been working at Randolph-Brooks Federal Credit Union full-time (more than an year)

    Pros

    Good benefits including health, dental, 401k match and tuition reimbursement

    Cons

    Low pay, shady office politics. Hardly any room for advancement, both in pay and in title.

    Advice to ManagementAdvice

    Ditch the holier than thou attitude

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Not as good as portrayed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Center Specialist in Live Oak, TX
    Former Employee - Member Service Center Specialist in Live Oak, TX

    I worked at Randolph-Brooks Federal Credit Union full-time (less than an year)

    Pros

    Great pay, great benefits, they give you food regularly, very nice working and lunch facilities

    Cons

    VERY stressful because phone calls are constant, standards are very high, questions are tough even with a background in banking, VP who reviewed me was very negative and overly critical after I had only been on the phones a week and a half!

    Advice to ManagementAdvice

    Give more positive reinforcement when you are critiquing!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Great place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Member Service Representative
    Current Employee - Senior Member Service Representative

    I have been working at Randolph-Brooks Federal Credit Union full-time (more than 3 years)

    Pros

    The benefits are pretty awesome. The matching 401k is amazing! The board of directors are really good to us and we get really good bonuses approved by them yearly. By far my favorite credit union I've worked for. I plan on retiring from here!

    Cons

    Some of the people making the big decisions seem to be moving into a Bank mentality and not a Credit Union mentality. Big decisions are being made without talking to the people that will be impacted the most.

    Advice to ManagementAdvice

    Remember where you came from, you were once in our shoes.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great benefits, below average pay, behind the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Randolph-Brooks Federal Credit Union full-time (more than an year)

    Pros

    Great benefits such as dental, vision, health, tuition reimbursement, and a yearly bonus. Yearly raises for senior employees.

    Cons

    Very conservative.
    Low pay .
    Hit and miss with management, some micromanage and some don't make any of their employees take any responsibility.

    Advice to ManagementAdvice

    Stop being so conservative, and realize with branches in Austin and Dallas things are not the same as 1960's air force bases. Face to face interaction is better than video conferencing, and if it has to be done give branches more responsibility instead of putting everything on departments and paying them the same as branches. More opportunities for growth within the credit union.

    Recommends
    Positive Outlook
  10.  

    Used to be nice to Work for RBFCU !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Randolph-Brooks Federal Credit Union full-time (more than 5 years)

    Pros

    Good 401K, nice people to work with.

    Cons

    Expensive health insurance benefits, None experience SVPs to departments leading to bad management.

    Advice to ManagementAdvice

    Need to train or pre-qualify management staff before assigning jobs according to their experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in San Antonio, TX
    Current Employee - Teller in San Antonio, TX

    I have been working at Randolph-Brooks Federal Credit Union part-time (more than an year)

    Pros

    Good company to work for. Great benefits and opportunity to advance. We get a bonus which is nice. Getting Sundays off and holidays are nice.

    Cons

    management is super conservative which is hard to get used to coming from austin. Sometimes I feel like they dont care about your family since we are so busy.

    Advice to ManagementAdvice

    It is time to change with the times.

    Recommends
    Positive Outlook
    Approves of CEO

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