Randolph-Brooks Federal Credit Union

www.rbfcu.org
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Randolph-Brooks Federal Credit Union Reviews

Updated August 24, 2015
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3.0
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Randy Smith
17 Ratings

39 Employee Reviews

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  1. great place...

    Current Employee - Anonymous Employee in Schertz, TX
    Current Employee - Anonymous Employee in Schertz, TX
    Recommends
    Positive Outlook

    I have been working at Randolph-Brooks Federal Credit Union full-time (More than a year)

    Pros

    The team I work with is amazing. It's a great environment. I feel like my managers genuinely care about me.

    Cons

    Still a conservative environment. Some managers lack communication skills. Nothing bad that I haven't seen with other employers.

    Advice to Management

    Empower your employees


  2. Okay Place To Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Member Service Specialist in Austin, TX
    Current Employee - Senior Member Service Specialist in Austin, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Randolph-Brooks Federal Credit Union (More than 3 years)

    Pros

    Great Benefits, Gives back to community

    Cons

    High Turnover rate, heading towards a direction of reducing staff


  3. Branch Ops

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Austin, TX
    Current Employee - Member Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Randolph-Brooks Federal Credit Union (Less than a year)

    Pros

    great benefits dedicated learning and development teams

    Cons

    lack of flexibility low pay high expectations unorganized impersonal branch life minimal room for growth


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Overall helps their members

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Specialist in San Antonio, TX
    Current Employee - Member Service Specialist in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Randolph-Brooks Federal Credit Union full-time (More than a year)

    Pros

    Very member service driven, offer variety of products and flexible with lending. Helping diverse members with all situations and financially succeed

    Cons

    Unwillingness to work with location of employees and unwilling to transfer and reluctant to promote, unclear expectations of behaviors to grant promotion

    Advice to Management

    Unwilling to allow transfer and reluctant to promote


  6. Not the best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Cedar Park, TX
    Current Employee - Member Service Representative in Cedar Park, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Randolph-Brooks Federal Credit Union full-time (More than a year)

    Pros

    Excellent employer 401k match, coworkers are cool. Good products to offer. Learning and development team is awesome. Direct supervisors are awesome.

    Cons

    EXTREME micromanagement. Constantly changing policies and evaluation criteria without informing employees. Blatant favoritism. Piling more and more work on employees with no further compensation. The company recently shifted from a more service-based mentality to saving money any way they possibly can. This results in understaffing nearly every day. As such, the day gets very busy, and what limited flexibility existed prior to this mindset change completely disappears. There is no room for questioning any policy changes. Questioning management's decisions can result in reprimands. Was quoted different pay and different work schedules during interview than what actually happened. I was told I would be off 2 Saturdays a month. Lately, I'm lucky if I get 1 Saturday off every 2 months. Combination of the above leads to extremely low employee morale.

    Advice to Management

    Less micromanagement. HIRE more people. Don't show such obvious favoritism to employees at the headquarters. Decide on a policy change 100% before implementing it to avoid daily changes.


  7. Underpaid and overworked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in San Antonio, TX
    Former Employee - Member Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Randolph-Brooks Federal Credit Union full-time (More than a year)

    Pros

    Great 401K match, insurance is great (Aetna), get full 40 hours.Different departments are willing to help when you need advice or expertise on certain things. RBFCU has also started to push SALES like banks, although they say "referrals" and they make managers micromanage to ensure their quarterly sales goals are met.

    Cons

    Branches are constantly made to take member service calls while also maintaining branch duties and taking care of members within the branch. There is very limited room for advancement and if you are promoted you may get 25-50 cents increase. Branch employees only get one Saturday off a month, and you can't use PTO to request a Saturday off.

    Advice to Management

    Pay employees better or hire more people to pick up the extra work. If you're going to push "sales", push commissions like banks. Stop micromanaging and consider giving at least one more Saturday to employees who work them. Hire more MSC employees.


  8. Very fast paced but the training is amazing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Lending Representative in Live Oak, TX
    Current Employee - Consumer Lending Representative in Live Oak, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Randolph-Brooks Federal Credit Union full-time (Less than a year)

    Pros

    They take the time to make sure you are properly trained before you begin assisting customers. Even when you do become trained you always have help right away if you need it.

    Cons

    Not the best pay for what the position asks for but there is opportunity for advancement. Call center environment if that is a deal breaker for you.

    Advice to Management

    Increase the pay and the qualifications for the position.


  9. Member service

    Former Employee - Member Service Representative
    Former Employee - Member Service Representative

    Pros

    Good benefits some friendly coworkers nice environment

    Cons

    Always being watched like hawk too many procedures strict adherence policy rude fellow employees


  10. Helpful (2)

    Not the place it used to be...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Randolph-Brooks Federal Credit Union (More than 3 years)

    Pros

    great benefits, 401k employer Match. off sundays.

    Cons

    Not the place it used to be... RBFCU used to be the place where their employee's were valued. Now It has more of a Bank feeling. Everyone is replaceable, they will hire a new person for a lower wage. the place that was once about their members is all about sales and how they can make money off of members. The focus has shifted from great customer service to let see how we can save the most money. There intent on closing down the Call center In Austin, so that Branch employees can do it. there is no pay increase but more responsibility . you are expected to open bank accounts with no formal training. you don't receive sales credit or any extra compensation for doing it, but you do get written up if you mess up on opening the account wrong. It's a cutthroat environment where you opinion is not valued. you will get reprimanded if you are against any new policies they come up with. best of luck if you give you're opinion out loud. Human resources is a joke. they are all about defending their managers. They are not there for the employee. They do not care to hear your side of the story. Management is always snooping around, trying to hear what can they dig up on you. Micromanagement is their style of managing. Your work / life balance will suffer. you are expected to work at least three saturdays a month. of course when you are hired they tell you you get two saturdays off in a month. you don't leave until 4:30 pm each saturday. there is a lack of flexibility.

    Advice to Management

    Stop Micromanaging and trust your employees. stop trying to cut corners. get a better system, spend on some real bandwidth. appreciate your employees.


  11. Human Resources Specialist III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human in San Antonio, TX
    Former Employee - Human in San Antonio, TX
    Recommends
    Positive Outlook

    I worked at Randolph-Brooks Federal Credit Union full-time (More than a year)

    Pros

    interacting with the employees, helping with FMLA, medical, dental, vision insurance. Workers' Compensation

    Cons

    Long hours, unhappy employees and vendors.

    Advice to Management

    Communication is important when changes are being made in the company and department



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