Range Reviews

Updated March 22, 2015
7 reviews filtered by
  • Any Location
  • Any Job Title
1.7
7 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
David Savolainen
1 Rating

Employee Reviews

Sort: Popular Rating Date
  1. Company culture not worth the benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TAS Associate in Marquette, MI
    Former Employee - TAS Associate in Marquette, MI

    I worked at Range full-time (less than a year)

    Pros

    A full 40 hour week and plenty of opportunites for extra money through overtime. Health benefits provided are reasonable.

    Cons

    Company culture dictates that senior employees have all the say on who works there and who is terminated regardless of performance. Extremely hostile work environment among employees. Unreliable feedback in terms of performance.

    Advice to ManagementAdvice

    Develop a means of rating performance and do not allow long-term employees to harass new people into losing their jobs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Work here if you are desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Answering Service Operator in Marquette, MI
    Former Employee - Telephone Answering Service Operator in Marquette, MI

    I worked at Range part-time (more than a year)

    Pros

    They are pretty flexible with your work schedule if you have other commitments. I was in college and they worked around my classes. You can also pick up shifts and make time and a quarter for those shifts.

    Cons

    It is an extremely stressful work environment. They are short staffed and have high turnover. You are required to use a complicated computer system to take messages for companies and its a HUGE training process. You are in training for over 6 months. You get grilled for your mistakes and are not allowed to do anything in between calls you may receive. At certain times of the day, it is EXTREMELY busy and they freak out at you if you do not pick up enough calls in a certain amount of time. They also will not let you do anything but sit there if it is a slow time in which calls are not coming in. Also, if you are not scheduled to work they continue to bug you to try and get you to come in to work. If you cannot come in, they will get mad at you.

    Advice to ManagementAdvice

    Pay your workers more if you want to keep people around longer. Also, if you weren't so strict on what people did in-between calls, you would have less turnover.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tad Operator in Marquette, MI
    Former Employee - Tad Operator in Marquette, MI

    I worked at Range part-time (less than a year)

    Pros

    Some of the other operators were nice people.

    Cons

    High stress work place, uncaring management, an high employee turnover which makes even part time shifts inflexible.

    Advice to ManagementAdvice

    Work on keeping employees by finding out why they are leaving. For me, the pay was not high enough to deal with the stressful job, lack of decent incentives, and lack of flexibility in part time shifts. That may not be the reason everyone leaves though. There was also the one girl who was searching for other people's mistakes so she could tattle in what I can only assume was a ploy to get a promotion. Negative environments are terrible for internal business structure.

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Miserable work environment with wonderful clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TAS Operator in Marquette, MI
    Former Employee - TAS Operator in Marquette, MI

    I worked at Range part-time (less than a year)

    Pros

    Pay is decent for Marquette
    The job seems intimidating at first, but is really easy once you get the hang of it
    Most clients are extremely nice and a pleasure to serve

    Cons

    Very high turnover rate
    Constant phone calls on off days to cover shifts
    Not allowed to have anything at your seat with you to occupy yourself during downtime
    Supervisors have a book on their station where they write gossip about employees
    Making conversation with clients is prohibited and it will be noted; you are a machine, not a person

    Advice to ManagementAdvice

    Your employees are people, not machines. Permit people to have books or magazines at their seats to occupy themselves during downtime so they're not reduced to reading the phone book for the 500th time. Also, while sitting and chatting with clients is problematic, making conversation about the weather while a client looks for a pen to take a message should not be written up as a TAS offense. Stop worrying about TAS gossip and encouraging supervisors to write it in their reports, and worry about why your employees are dissatisfied and leaving.

    Doesn't Recommend
  6. Good Job for college student or someone looking for a career that requires no advanced training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - TAS Supervisor in Marquette, MI
    Current Employee - TAS Supervisor in Marquette, MI

    I have been working at Range

    Pros

    Range really does offer a good hourly pay if you don't have a degree. They offer shift differential, holiday pay and regular raises. Also, because it is a fast-paced environment, your days go by very fast. Promotes team work and positive relationships across all departments and amongst all employees. Many of their customers have been with the company for many years and therefore really appreciate the employees. Extensive training process gives you all of the tools you need to be a good operator. Caters to college students and will work with your schedule.

    Cons

    No room for advancement outside of being a supervisor unless someoen retires or leaves the company. Very hard to get time off even when you have paid vacation time. Unrealistically expensive health insurance for the overall salary that employees in the answering service make. Very strict tardiness and ebsence policies. High turnover rate.

    Advice to ManagementAdvice

    Review and change hiring processes to cut down on the turnover rate. Change time off scheduling policy to decrease amount of friction caused by the current policy. Review procedures within the department so that management can help fill shifts when short-handed. Offer affordable healthcare for every department.

    Recommends
  7. Not a great job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Telephone Answering Sevice Operator in Marquette, MI
    Former Employee - Telephone Answering Sevice Operator in Marquette, MI

    I worked at Range

    Pros

    The job has a decent pay rate and few opportunities for pay raises.

    Cons

    Not much support from management in any way. If you did well you don't receive praise, but if you do poorly you hear about it quickly.
     If you want time off you have to find someone to work for you, and find people to work every open shift of every day you want off (meaning you may need to find anywhere from 1-3 people to get one day off), which is difficult because there are not really enough employees to cover the shifts, due to a high employee turnover rate.
    High stress environment. You need to be able to answer phones, take messages, and send those messages to their recipients very quickly or you are chastised, put on probation, or even fired.

    Advice to ManagementAdvice

    Rethink your scheduling system. It doesn't work and it is the main reason so many people quit.

    Doesn't Recommend
  8. it sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operator
    Former Employee - Operator

    I worked at Range

    Pros

    The pay is decent, especially for Marquette. The benefit coverage is good, but very expensive. They are willing to work around a college students schedule.

    Cons

    Management likes to micro-manage, while not knowing how to do the job at hand. They give the appearance of being very caring, but watch your back. The minute you walk away you are gossiped about.

    Advice to ManagementAdvice

    Stop the micromanagement. They are not little kids that need to have their hands held. Don't be two-faced. If you don't like someone, don't be sugar sweet to their face and talk about them when they're not there.

    Doesn't Recommend

Work at Range? Share Your Experiences

Range

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.