Rauxa

www.rauxa.com
Employer Engaged

Rauxa Reviews

Updated February 7, 2015
Updated February 7, 2015
57 Reviews
2.6
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jill Gwaltney
31 Ratings

Review Highlights

Pros
  • Rauxa is a super fun work environment (in 7 reviews)

  • Smart and hardworking group of people (in 4 reviews)


Cons
  • Any semblance of work/life balance is non-existent (in 6 reviews)

  • You either do things in a very specific way dictated by upper management or you will be chastised (in 9 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    On balance, I'll take Rauxa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rauxa full-time (more than 3 years)

    Pros

    Senior people are smart and they've diversified that talent base over the past 2-3 years. Really good, big-name client list. Great locations, nice office space, and lots of good learning/development opportunities for more junior staff.

    Cons

    A bit dominated by one huge client. Communications between management and staff could be much better. A very hardcore sales environment, which is a lot to get used to if you've worked at more typical agencies.

    Advice to ManagementAdvice

    Put greater emphasis on improving the experience of working at Rauxa, especially for less senior people. Improve training and development opportunities. Communicate more so that people understand decisions and direction more than they do today.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 9 people found this helpful  

    What a unmitigated disaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rauxa full-time

    Pros

    Pay check! Really nice desks!

    Cons

    Everything else. Some really great and smart people though. Overtime they will move on to better opportunities.

    Take one direct agency that dreams of being an ad agency on Madison Ave. combine it with a SF based design and development firm and you have a complete disaster. Two different business models. Two different cultures. Legacy Rauxa relies on a Account Management first approach. Its all about the relationship with the client. The work well its not very good, not horrible, but not award winning. ThoughtMatrix (the design/dev firm they aquired) doesn't have an account infrastructure which can be problematic, but its all about the work. Strong UX, amazing Tech/Dev. These guys know their stuff and know how to build it. But it requires smart and experience people that get paid for than $50k a year. So after three years of "integration" legacy Rauxa is cannibalizing the firm it bought. In a few months you'd never know Rauxa did anything seriously tech.

    Advice to ManagementAdvice

    Get back to your day job...oh wait this is your day job!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    You will regret working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Rauxa full-time (more than 3 years)

    Pros

    Working at ThoughtMatrix was a dream.

    Cons

    Rauxa came in two years ago and destroyed the culture, spirit, and chased off the long-time skilled technical folks.

    Advice to ManagementAdvice

    Traditional print ad agency does not equal technology company. Yes, Jill and Gina, we understand that you can make major changes to ad copy and designs the night before sending to the printer, but it doesn't work the same way for complex technical projects--results in introduction of defects and dissatisfied clients. Please let the digital team do their work. They really do know what they're doing!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Not your average agency.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Art Director in Costa Mesa, CA
    Current Employee - Art Director in Costa Mesa, CA

    I have been working at Rauxa full-time (more than 3 years)

    Pros

    On the surface level, it's a fun agency. Fun culture, beer cart Fridays, nice large work space, and lots of positive young employees to make the place feel energetic. Made lots of really good genuine friends here.

    Lots of opportunities to get hands on all sorts of projects since you're not on a dedicated team protocol. There's also lots of good leadership and everyone is a team player on the creative team.

    It's might not easy to get a job in the creative department, mainly because they are peculiar about the type of employee they are looking for, and at the end of the day, they do hire high caliber creatives that do great work together and independently.

    There's change coming. It takes time, but there's definitely effort put into place—only time will tell.

    Cons

    Need more account service team members what have experience from outside agency to help nurture juinor account managers. The Rauxa way can use a ton of improvement there.

    Odd titles are given (or not given for that matter) to avoid paying employees more.

    At the end of the day, it's up to you to make the best of your opportunity, which there are here if you look for it and are self-driven.

    Read the rest of the reviews and you get the idea.

    Advice to ManagementAdvice

    Too many promotions on the account side and not enough on the creative side.

    Hire experienced people if you don't know how to handle those things so it's done right. Invest in growth.

    Overall, too many decisions here are made based on emotions and not enough on stats and results. This is a challenging environment for many employees that come from outside agencies—it's not your average agency.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 8 people found this helpful  

    Don't Do It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rauxa

    Pros

    Office is in a good location.

    Cons

    Run, not walk, in the other direction if you are considering working here. There is a very small clique of "in" employees and everyone else is treated horribly. Don't dare speak your mind in any way that is contrary to the party line or you will eventually be reprimanded and possibly worse. Be prepared to regularly work long hours without advance notice so impossible to have a life outside the office. Don't bother giving your all in terms of quality and being flexible regarding hours because unless you are in the clique it will be completely ignored. Benefits are the bare minimum and given begrudgingly. The content of annual reviews may be fabricated to avoid giving raises. Expect to be required to be a company cheerleader; just doing your job is not enough. It is run more like a social club than a serious business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Disintegrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery in San Francisco, CA
    Current Employee - Delivery in San Francisco, CA

    I have been working at Rauxa full-time (more than 3 years)

    Pros

    The innocent people who work there and the friendships I have formed.
    The view is nice.
    The location is convenient.
    Interesting clients.

    Cons

    The vibe is dreary.
    Poor decision making by upper mgmt.
    Not a place for the high tech, high level anymore. More of a junior environment. Things changed after acquisition.
    Not family friendly, non existent work / life balance.

    Advice to ManagementAdvice

    Stop the company surveys until you can actually put some feedback action items into place.
    Think before making decisions that confuse people and cause concern.
    Help inspire those of us still here by helping us believe there is a future.
    Try to turn this culture around so it is perceived as professional and people want to stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 19 people found this helpful  

    Hell on Earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rauxa full-time (more than a year)

    Pros

    My time at Rauxa, formerly ThoughtMatrix (digital business) was generally very positive. The management team from the digital business is a highly competent group. Department managers have high expectations, and they treat their team members with the utmost respect. Happy and talented individuals produce the best work, and I was consistently proud of what we delivered.

    Cons

    The umbrella "con" and hence the basis of this review is the integration, specifically the acquiring agency. The acquisition happened several years ago, but the formal brand integration began this January. If you'd like to know what it's like to work for Rauxa Direct, take the aforementioned description and imagine the exact opposite. There is a surreal and feigned energy in the Rauxa offices, and none of it is genuine. The "strategic" recommendations being made in the direct business are not only often unsound, but also poorly executed. They are attempting to catch up to market needs, but management really only knows how to sell and deliver direct mail and traditional email marketing services. There are some wonderful and talented individuals, however the majority of employees are downright nasty. Promotions take place for political reasons more often than merit. The digital and direct teams have clashed tremendously, and I don't expect this to improve. Expect a mass exodus of talent from the former digital business if this trend continues.

    Advice to ManagementAdvice

    FIX. YOUR. CULTURE. Gina, your insipid replies to these 'negative' reviews are useless. Actually take these reviews to heart. Hold people accountable for unacceptable behavior, and do not allow your managers to treat people like garbage. Cultivate a place that people want to work, and you will attract to talent you need to fill in the holes in your offering.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 13 people found this helpful  

    Believe all the negative reviews and stay away from this agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Rauxa full-time (more than 3 years)

    Pros

    Get to meet some talented (albeit unhappy) people
    Perfect company for those interested in doing the bare minimum
    Easy company to BS your way through to a promotion

    Cons

    No transparency
    Non-existent communication
    Bad culture
    No semblance of process or procedures
    Lack of expertise in areas claimed to be capable of delivering
    Willingness to sacrifice employee satisfaction for the bottom line

    Advice to ManagementAdvice

    Nothing ever changes. Lots of words and very little action towards change. Stop losing people who can make this agency a nicer/better place to work and start cleaning house of people that don't know what they are doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    A different "agency" than you would expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rauxa full-time (more than 3 years)

    Pros

    The senior execs, especially the two co-founders are highly involved, approachable and engaged. Unlike some agencies where there is a big divide between the top and everyone else, they are involved not just in bringing in new clients, but in the delivering the work itself. You feel much more like you're part of a team than just another employee.

    There is less politics than I've seen at other agencies and companies. In fact, everyone seems to be much more work friends than colleagues which makes working on tight deadlines or with the inevitable difficult client easier.

    Cons

    Because the execs are often involved in the client work, they are spread too thin and can sometimes create more of a bottleneck, which falls back on everyone else to close the gaps.

    The growing pains were already evident, but have become bigger issues since being acquired. Even though the acquiring agency is small, they act like a big company and the mix is challenging.

    The acquiring agency has a very different culture. As is typical, they pay lip service to valuing employees, but many decisions conflict with that.

    Time will tell whether the acquisition will turn out to be a net positive.

    Advice to ManagementAdvice

    Build the team of senior leaders at the next level so there is less a bottleneck.

    Either truly make the integration work and maintain the ThoughtMatrix culture as much as possible or agree to continue to work as a subsidiary.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 10 people found this helpful  

    Probably the worst job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Artist in New York, NY
    Former Employee - Production Artist in New York, NY

    I worked at Rauxa full-time (more than a year)

    Pros

    I developed a handful of positive professional relationships with my colleagues at Rauxa and we have been able to help each other grow since our respective leavings of the company.

    Cons

    All mistakes and errors were treated as grievous endemic problems that required full procedural overhauls in order to fix. Politicking, playing the game, and saying the right thing to smooth over people's personalities was valued. Management in the New York office was micromanagement, and hours in the production department were long, slow, and dreadfully empty of work.

    Production meetings were spent looking at revenue spreadsheets that did not directly apply to the production department, and though it was in the interest of transparency (perhaps) no analysis or attempt to make relevant was ever made.

    Within three weeks of my hire, a source of revenue was lost which resulted in panic lay-offs. The revenue source was shortly recovered, but the panic lay-offs revealed a serious problem in long-term thinking.

    Advice to ManagementAdvice

    Unless things have changed since I left, I cannot imagine this company growing. They hold one single major client that they must scramble to keep happy; for if they lost this one client Rauxa would not be able to support itself.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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