Reachlocal Reviews

Updated October 14, 2014
Updated October 14, 2014
363 Reviews
3.0
363 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Sharon Rowlands
39 Ratings

Review Highlights

Pros
  • They offer best in class suite of digital products and services and are always preparing for what's next (in 11 reviews)

  • Effective leadership team with good incentives and work life balance (in 10 reviews)


Cons
  • They aren't going to hand you a book of business and they expect performance from their employees (in 13 reviews)

  • Sales people should not be limited to a strict 8 hour policy (in 25 reviews)

More Highlights

Employee Reviews

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  1.  

    Great Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive II in Plano, TX
    Current Employee - Account Executive II in Plano, TX

    I have been working at Reachlocal full-time (more than an year)

    Pros

    Exposure to B2C Business Types
    Energetic Environment
    Balanced Work/Life
    Great Technology

    Cons

    Lower than Industry Avg Pay
    Poor Leadership Communication

    Advice to ManagementAdvice

    Continue to enhance your communication to the company to give clear direction

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Company poised for growth if it maintains smart decision making and follow-through.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reachlocal full-time (less than an year)

    Pros

    Great working environment with passionate people and a great plan to bring the company forward. With a fragmented market and so many local SMB's needing the diverse set of solutions ReachLocal makes available to them, it's an exciting time to be a part of this company. Looking forward to seeing the results of the changes the current leadership has made as the company goes through several transitions.

    Cons

    With some decisions made by company leadership in previous years, the current leadership is under some substantial pressure to come through with positive results. Though this is a theme, it's not a depressing one, and overall it's been a great opportunity to build sustainable solutions. The only con/ foreseeable pitfall I see is if company leadership cannot stay focused on their current path.

  3.  

    Great company - top performers make awesome money !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive II in Plano, TX
    Current Employee - Sales Executive II in Plano, TX

    I have been working at Reachlocal full-time (more than an year)

    Pros

    Benefits, new office , culture, pay, laid back if you get results

    Cons

    Management constantly changing, to much stress

    Advice to ManagementAdvice

    Keep top sales pros happy

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work with a great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Plano, TX
    Current Employee - Sales Executive in Plano, TX

    I have been working at Reachlocal full-time (more than 3 years)

    Pros

    Benefits are awesome, pay is competitive and the people are great.

    Cons

    they need to do a 401k match. (its in the works)

    Advice to ManagementAdvice

    some departments have micromanagement issues, but nothing out of the ordinary in a sales environment.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Company under restructuring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reachlocal

    Pros

    profitable comp plan if sales are brought in.

    Cons

    Seasonality, current contract with competitors and bad name in the industry shot down most introductory phone calls.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at Reachlocal full-time (less than an year)

    Pros

    Knowledge team members, good benefits, beautiful offices and environment. My direct managers and project manager were very pleasurable to work with. The company threw parties and events which got the employees involved and were a lot of fun. Free coffee and kitchen to use.

    Cons

    The only major con I had was that the company did not do 401k matching.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Needs Improvements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reachlocal full-time (more than an year)

    Pros

    The Pros for this Company would be: Employee gatherings,etc.

    Cons

    The Cons of this Company would be: Communications

    Recommends
  9. 14 people found this helpful  

    A lost, rudderless ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager
    Current Employee - Regional Sales Manager

    I have been working at Reachlocal full-time (more than 3 years)

    Pros

    A paycheck, air-conditioning, free wifi and parking.

    Cons

    ReachLocal has completely lost direction and is grasping at straws to reinvent itself. On the Aug. 6, 2014 Q2 2014 Results call, CEO Rowlands said that clients are "looking for a one-stop shop to solve their digital marketing needs." But less than four months later, the tune has changed: Appearing in an article called "The Simple Curse of the One-Stop Shop," Rowlands in quoted as stating at a BIA/Kelsey conference that "Companies feel they need to offer clients, particularly SMBs, a 'one-stop shop' of various marketing services that sometimes, when taken separately, don’t make sense."

    In August, we were a one-stop-shop, but now the one-stop shop is cursed and it doesn't make sense? Good to know. This is the type of capricious, reactionary leadership that permeates ReachLocal - from the top down. Each quarter there's a re-org, new comp structure, major leadership turnover, and as Ms. Rowlands' quotes illustrate, a "Strategy Du Jour" for the whole company. RL is rearranging the deck chairs on the titanic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Reachlocal Response

    Oct 8, 2014Marketing Director

    Thanks for sharing your feedback on this. At ReachLocal our strategy is to provide our clients with the leading total digital marketing system. That hasn’t changed. Sharon's keynote to industry ... More

  10. 10 people found this helpful  

    Company going downhill FAST, burn and churn attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Bellevue, WA
    Former Employee - Sales Executive in Bellevue, WA

    I worked at Reachlocal full-time (less than an year)

    Pros

    Innovative products to sell
    Cutting edge technology
    Variety of price points
    Reasonably priced offerings

    Cons

    Negative office culture
    Burn and churn attitude towards employees
    Managers have no power- all power lies with HR
    Poor sales structure
    Poor company performance
    Poor company reputation
    Strict rules about office time- forces every employee to be in the office 8 hours per day- even OUTSIDE sales people. If you have an appointment in the field, you are expected to come back to the office even if it's 1.5-2 hours away!

    Advice to ManagementAdvice

    Don't blame the entire company's poor performance on the sales reps- look at the structure of the company and look at your own management style. Take accountability for the performance and recognize and fix your mistakes instead of just firing people. Listen to your managers and let them do their jobs- don't just make cuts company wide without hearing the managers points about individual contributors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 11 people found this helpful  

    The value and trend of the stock is a perfect mirror of where the company is heading!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IMC
    Current Employee - IMC

    I have been working at Reachlocal full-time (more than 5 years)

    Pros

    You get paid a salary (although a very low one compare to what other companies are willing to pay for talent), you get decent health insurance benefits.

    Cons

    1. Irreversible downward trend in terms of culture, morale and stock value.
    2. Bad reputation of the company in the tech space that see RL as a sell, sell, sell boiler room machine with little or no regard for the well-being of clients and employees.
    3. Having ReachLocal on your resume may actually hurt if you want to get another job in the space.
    4. Hiring and firing machine, no career advancement, no growth and little if any industry relevant training (sometimes people giving the training know less than their audience).
    5. Regional Sales Managers and Area Directors lack any local authority and leadership skills. Many of these people may have been great individual contributors but have no clue about team leadership.
    6. Incredible high level of client and employee churning!

    Advice to ManagementAdvice

    The first step to improvement is to recognize how bad things are, so instead of having recruiting managers write reviews about the greatness of the company and how undervalued the company, instead ask yourselves the following:

    1. Why is it that the stock is plummeting and the company has lost almost 70% of its value since the beginning of the year? Is the market and other competitors also down 70% or is it a ReachLocal characteristic?
    2. What are we doing to promote and retain talent?
    3. What are our employee and client retention rates?
    4. Do we have the right leaders in place? What is the historic turnover per office? Maybe the RSM's and AD's are a big part of the problem!
    5. Why is it that most of the social media profiles of are employees are written in a way that screams "I am looking for a job" or "please hire me"

    These are good conversation starters, ultimately you have the power to either pay attention to these or continue to go on in a not so vacuum pretending that everything is right and that employees and clients love the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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