Real Time Resolutions

  www.realtimeresolutions.com
  www.realtimeresolutions.com
Work in HR? Unlock Free Profile

Real Time Resolutions Reviews

Updated September 16, 2014
Updated September 16, 2014
24 Reviews
2.8
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Eric Green
15 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Dallas, TX
    Former Employee - Intern in Dallas, TX

    I worked at Real Time Resolutions as an intern for less than a year

    Pros

    $12/ hr is the only thing you can consider an upside

    Cons

    Everything about this company makes you want to question the reason why you continue to step foot in that building

    Advice to ManagementAdvice

    Try to make your employees a little happier

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Frustrating, mundane, stressful, and causes anxiety

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recovery Analyst  in  Dallas, TX
    Current Employee - Recovery Analyst in Dallas, TX

    I have been working at Real Time Resolutions full-time for more than 3 years

    Pros

    It's basic debt collection on delinquent mortgages- a very stressful job. Your co-workers make the day more bearable because you can laugh and talk with them. The best things about working here is:

    1. you learn how to successfully negotiate
    2. you will definitely learn how to multi task- typing, listening, and talking at the same time. It's a great skill you never knew you had until you learned how to do it!
    3. you learn how to not let things get under my skin. Dealing with crazy, cursing homeowners who threaten you with rape (yes, literally!), murder, racial slurs, etc, you really get a very nonchalant attitude. but that comes with any job dealing with the general public. and this is really a great thing!

    Cons

    RTR lets its employees get away with murder. Unless you do something that can get them sued, or is flat out illegal, it's almost impossible to get fired. they used to require at least a bachelor's degree to get hired, but i believe they're this past year they started allowing associates degrees too since then, there's been a HUGE influx of unprofessional, unsophisticated recent grads.

    I'd say 90-95% of the employees are under 30 years old. All the older people (in their 40's and older) are partners in the company, and hold executive positions. it's a younger, more immature crowd of obnoxious kids. also, if you have bad credit, they wont hire you. but then again, that policy could have changed too.

    everybody there's isnt bad or a villain. nearly all of the managers are really nice, and of course some go overboard, just like any other job. i don't think upper management really understands how stressful it is, or maybe the don't really care as long as they keep people in the positions to make the company more money, even if the turnover rate is really high.

    you're dealing a lot with legal stuff, laws, etc. so of course policy changes all the time. there's a lot of busy work you have to do all the time, and it gets incredibly tedious and mundane. initial training is 3 months long, and it's like a classroom setting with quizzes and tests. some people dont make it past this stage because they dont understand the importance of learning the laws in this field.

    most of the time you leave voicemails for people who don't want to pay anyway, but the general phone conversation isn't scripted at all. there's quality control questions you're required to get on the call, but you won't get in trouble if you don't get them all as long as you try.

    the job is incredibly stressful because most of the people you talk to are uncooperative and purposely aim to taunt and get under your skin. That's the worst part of the job. i can actually feel anxiety when i call someone and they actually answer the phone.

    they really emphasize not doing anything illegal, and some of the team leads try to coerce you into to deceiving people into paying. yeah, they do owe the money, buy sometimes they try to get you to stretch the truth to make them think something you didnt say. they want you to twist the person's arm into paying, and it gets old really quick.

    if you're not rubbing elbows with the right managers, or in the right clique, don't expect to get promoted up or transferred to a better department. some people are genuinely good at debt collecting, so they get promoted. but most of the time it's because they've got the advantage of being in the "in" crowd. I've seen people work there over 3 years as top performers and not even get promoted to a senior analyst. there was one guy i remember who got promoted to a team lead not even 6 months after he got out of training. most of the people currently employed there dislike it, and the company knows it. people literally quit by the handfuls.

    the insurance is terrible. you'd think a company with allegedly no debt would be able to do better. Don't plan on having kids here, b/c you wont be able to pay your bills after paying $400+ monthly for yourself and a kid, and the copay is still really high.

    the pay isnt that great either. it starts out at $30k for an recovery analyst, and you get a 1.5% raise every december. don't expect to live too high on the hog for $14.42/hr. If you have a family to feed on top of student loans, you'll be needing govt assistance soon. You usually get a Christmas bonus too, so that helps. based on your performance every month, you get a commission. You can tell the company is really trying to save money here because they made it harder to get commission. for example, someone who used to get $300/mo on their commission check may get $0 now with the same factors because they changed commission payment calculator. It sucks because it's essentially a paycut.

    on the plus side, they do let you get as much overtime as you want. that's pretty awesome if you can stand being there past your scheduled 40 hours, being annoyed and aggravated by borrowers who like to argue all the time. work/life balance is just fine, sl there's no reason for anybody to take their work home with them.

    i would NOT recommend real time resolutions to anyone looking for a career. but i would recommend if you just need a job and income. like i said earlier, you'll likely be looking for something within a year or two. the only reason why i lasted so long is b/c i couldn't find another job. Besides, it's embarrassing telling people you're a debt collector for a living when you worked hard and got a college degree is something else.

    Advice to ManagementAdvice

    there's almost nothing management can do. it's just the nature of the industry that causes the job to be stressful, mundane, and horrible

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    typical desk job. cubicle and computer screens

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  Dallas, TX
    Current Employee - Finance in Dallas, TX

    I have been working at Real Time Resolutions part-time for less than a year

    Pros

    hourly wage is good, friendly employees

    Cons

    everything else about rtr is bad

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    So far, so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bankruptcy Analyst  in  Dallas, TX
    Current Employee - Bankruptcy Analyst in Dallas, TX

    I have been working at Real Time Resolutions full-time for less than a year

    Pros

    Pay. Good work/life balance, flexible schedule and hours. Business is flourishing in light of the downturn and surplus of sub prime mortgage debt. Company is growing by leaps and bounds and promotes primarily from within. Casual dress code. Can listen to head phones while working. Genuinly tries to help borrowers and help resolve debt. Interesting work in certain departments. Given a good deal of autonomy and enjoy a laid back atmosphere. Just moved into a nice office building.

    Cons

    Some tasks can become monotonous.

    Advice to ManagementAdvice

    None yet.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    If your Desperate, Work Here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Recovery Analyst  in  Dallas, TX
    Former Employee - Mortgage Recovery Analyst in Dallas, TX

    I worked at Real Time Resolutions as a contractor for less than a year

    Pros

    Decent starting Salary for a recent college graduate which is $30k a year plus over time and commission. Nice people, they do company lunches, unlimited coffee, laid back environment, casual fridays.

    Cons

    Management Sucks, no real structure, the VP's are rude and they sexually harass the women in there. Have to kiss a lot of butt to get promoted.

    The training sucks.

    The collections position was monotonous.

    Advice to ManagementAdvice

    Care about all of your workers. Invest more time in training, to get a better worker

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Real Time Rascals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Mortgage Recovery Analyst  in  Irving, TX
    Former Employee - Mortgage Recovery Analyst in Irving, TX

    I worked at Real Time Resolutions

    Pros

    Their training program will teach you a lot about mortgages, delinquent accounts, and foreclosures. This experience will also help the collector to grow callous to rejection and negative feedback from the people you contact.

    Cons

    Management encourages aggressive and hostile tactics in order to recover past due money on homes that are in or near foreclosure.

    Advice to ManagementAdvice

    Management needs to shorten the training program and also focus in on a more methodical, and palatable, approach to the borrowers they contact. As the old saying goes, "You can catch more fly's with honey than vinegar."

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    That first job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions

    Pros

    Relaxed work environment, tons of young coworkers, casual dress code, fun environment, paid time off, fun company wide activities, contests

    Cons

    you dont get paid anything, your looked at as property, the building is way over packed and falling apart, you have to park blocks away because the building is so overpacked, no promotions, the pay is awfull, 1% raise after a year of working for them

    Advice to ManagementAdvice

    pay more, pay higher commision, require better ethical standards, have better training program in place, have better corporate structure, offer more incentives to retain employees,

    Approves of CEO
  9.  

    Under compensated for how much work is done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Real Time Resolutions

    Pros

    The environment for the most part is very relaxed. Don't have to work too hard to keep a job here.

    Cons

    Not properly rewarded for all the hard work that is done. Some of the upper level management are not professional.

    Advice to ManagementAdvice

    Treat your employees better. Do not think you are so high and matter. Come down off your horse and do work instead of constantly talking to each other about unnecessary topics.

    Doesn't Recommend
    No opinion of CEO
  10.  

    OK if you have a degree and no real options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions

    Pros

    You have a degree and can't find something better, many of the people are nice, fun holidays

    Cons

    So-so pay, funky structure, lots of arbitrariness in decision-making (runs like a mom & pop business even though it's grown past that)

    Advice to ManagementAdvice

    Behave more professionally while retaining the sometimes fun atmosphere

    Doesn't Recommend
    No opinion of CEO
  11.  

    Intern experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Real Time Resolutions

    Pros

    Working at Real Time resolutions was flexible and great for young people. I could listen to my Ipod and radio while I worked

    Cons

    Depending on what you are doing at real time resolutions, it can be rather dull. Also, it seemed that the compensation was below average unless you are very high up in the org

    Advice to ManagementAdvice

    Offer more opportunities for progress and offer more feedback.

    Recommends
    Approves of CEO

Worked for Real Time Resolutions? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.