Recall Corporation

www.recall.com
Employer Engaged

Recall Corporation Reviews

Updated March 5, 2015
Updated March 5, 2015
126 Reviews
2.9
126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Recall Corporation Group President Doug Pertz
Doug Pertz
22 Ratings

Review Highlights

Pros
  • Great co-workers, teams are committed to making the business successful, good benefits (in 11 reviews)

  • Great benefits and could work from home occasionally (in 5 reviews)


Cons
  • Parent company Brambles wants to sell off Recall but can't get the overvalued price they want (in 7 reviews)

  • If you're a PM forget it, you might as well just ask the Business what date they want to implement and find a way to do it (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ok place to work,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Recall Corporation full-time (more than 5 years)

    Pros

    people are generally optimistic, plenty of autonomy, pay is more than fair

    Cons

    internal bureaucracy, short-staffed to keep up with proposed projects

    Advice to ManagementAdvice

    Pick one major initiative and rally everyone around it, then move to the next one.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Company has potential for growth if ideas are shared and proper requirements are laid before architecting solutions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Duluth, GA
    Former Employee - Engineer in Duluth, GA

    I worked at Recall Corporation full-time (more than 5 years)

    Pros

    good and location is out of high traffic areas

    Cons

    Management seems to make all architectural planning and decisions. The engineers that are experts in there areas have no influence.

    Advice to ManagementAdvice

    Trust your engineers expertise in there areas and allow them to be creative that will provide long term commitment. Stop Architecting solutions and base them off of bonus end dates.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Recall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Norcross, GA
    Current Employee - Account Manager in Norcross, GA

    I have been working at Recall Corporation full-time (more than 5 years)

    Pros

    good benefits, good people, try to promote from within

    Cons

    its easier to get promoted if you are a white male, and will probably earn more too

    Advice to ManagementAdvice

    Recognize minorities and women

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Recall Corporation as a contractor (less than a year)

    Pros

    Good hours (8am-4pm), 2 breaks per shift

    Cons

    The team leader was an incompetent who wanted me to do the hard work other employees weren't able to do.Unrealistic targets.Rude colleague with awful piercings who thought he was some kind VIP.Finger scan security at every door

    Advice to ManagementAdvice

    Fire incompetent supervisor who make your company look bad

    Doesn't Recommend
    No opinion of CEO
  6.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Recall Corporation full-time

    Pros

    Good Pay, Had fantastic benefits until this year but still good, room for growth.

    Cons

    If you are good at your job, they will give you three other people's job to do. Way to many price increases. These are very frustrating to deal with when you are customer facing.

    Advice to ManagementAdvice

    Stop trying to nickel and dime your customers. It would be easier to keep clients if you weren't constantly raising their prices.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A ton of potential to achieve success and serve meaningful customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Recall Corporation full-time (more than 3 years)

    Pros

    An opportunity to be running and achieving success if your capable of doing it on your own while somehow also delivering on the always new initiatives. Good services differentiators vs competition but company is slow to leverage them.

    Cons

    Executive leadership lacks customer commitment, and is focused on share price. Many mid level mangers and their teams really do the heavy lifting and deliver results but exec's fail to build more support for them or continue to run the business lean, not recognizing the over time hours necessary. If your in sales you also are the face of operations and responsible for their lack of results or communication to the customer. Good luck achieving results while juggling all the other expectations. Executives do not know how to post reach goals across variety of geography due to business maturity variables. Somehow all reps are expected to achieve the same results but not all reps have support of digital or data protection experts or have facilities to deliver such results when you have clients whom want the services. Can be frustrating to some reps who are told to go sell but the business won't help you win.

    Advice to ManagementAdvice

    Learn to hold operations accountable to renewals thus they'll care to service with consistent results. Executives have little to no real understanding of where and why success is coming from besides constant rate increases. Recall brand was reputable but continues to dilute with each forced price increase, current customers are wavering with their support of leadership and continuing to buy from Recall. If your a female leader expect to be paid less vs make peers.

    Doesn't Recommend
    Positive Outlook
  8.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Recall Corporation

    Pros

    good benefits, work life, perks

    Cons

    time off policies, training, values

  9.  

    Solid Management

    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Recall Corporation full-time (less than a year)

    Pros

    Driven management and skilled leaders in each facility

    Cons

    Slow to provide access to systems needed to do daily jobs. Overall activity expectations are unrealistic.

    Advice to ManagementAdvice

    Share information with your subordinate employees more.

  10.  

    Lack of direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Recall Corporation full-time (more than 3 years)

    Pros

    Ok salary and benefits, good people for the most part

    Cons

    Management changes direction with the wind. Positioning the Company for sale is managements main motivation.

    Advice to ManagementAdvice

    Hurry up and sell!!

    Doesn't Recommend
    Neutral Outlook
  11. 2 people found this helpful  

    Worst Job at Recall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SDS Customer Care Representative in Norcross, GA
    Former Employee - SDS Customer Care Representative in Norcross, GA

    I worked at Recall Corporation full-time (more than a year)

    Pros

    The training period is long and gives potential employees a good idea of the amount and type of work they are expected to do. The benefits seem good, but you will not be able to afford them at a Customer care rep salary. It's a good way to establish a fairly good salary as a new college grad.

    Cons

    This team is wayyyy understaffed and overworked. Management pretty much favors brown nosers, over quality of work so, put your energy in never saying 'no' if you want to move up. ( being white also helps), you'll quickly notice that all management is white and most managers have been with the company only 2-3 years. Don't expect to be well praised for hard work and if you end up in Customer CARE be prepared to work most of holidays as well as process e-mails, phone calls and Cases all at once. You'll also start out in the late shift 11-8pm ( more like 11-until the manager lets you leave) If you dare make a mistake be prepared to pretty much be blamed for all the companies woes. It's by far the works department to work in and turnover is high for good reason, management only care about themselves so don't expect sympathy or assistance. If you're smart spean you free time trying to find a new job, and listening to the senior members of your team ( 2 years or more).

    Advice to ManagementAdvice

    Learn to do your job instead of blaming employees for poor company policy and disorganization. Stop moving people up based on nepotism.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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