Recommind

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Recommind Reviews

Updated August 15, 2014
Updated August 15, 2014
31 Reviews

2.6
31 Reviews
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Bob Tennant
23 Ratings

Employee Reviews

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  1.  

    Great experience for someone that is willing to learn. Great overall place to work, but remember you get worked!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    Pros

    great please for a someone to get in a learn. work with a lot of great and friendly people that care.

    Cons

    too much work. say good bye to your personal life. management seems to be brought in from outside and not promoted from within.

    Advice to ManagementAdvice

    you guys are doing better, but you need to look at lower level employees more.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Resolution Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pretty relaxed culture.
    Coworkers that you can work cooperatively and bond with.
    Adequate place to build e-discovery and litigation support experience.
    Unintentional hilarity (e.g. my technical manager asking a question about the product's rudimentary functionality and being faced with "Are you seriously asking that question?" from an Engineer in the Rheinbach office).

    Cons

    Department was 3 managers for 8 (6 at one point) non-managers.
    Separation in cliques for those who value image versus those who value substance.
    Broken promises concerning reviews, compensation, bonuses, promotions.
    Unhealthy work-life balance unless you willingly let the volume of work overwhelm you.
    Inappropriate prioritization by management (e.g. dress code was more important than 50-55 outstanding client requests)
    Management that ignore bad behavior and work ethic, due to favoritism.
    Management that does little work themselves (playing a putting game, or playing with nerf guns, and saying "it's good to be king")
    Non-technical employees in technical roles (e.g. my technical manager asking a question about the product's rudimentary functionality and being faced with "Are you seriously asking that question?" from an Engineer in the Rheinbach office)
    No official training module (though one was in progress for over a year).
    No metric to account for employee onboarding and continual learning progress.
    Interview process for technical positions was not technical, leading to bad hires.
    Unscrupulous management (hiring someone because the manager needed a physical Amtrak receipt from an applicant to receive reimbursement from the company)

    Advice to ManagementAdvice

    See the cons.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Small company, was not organized and unsure what certain positions were to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Specialist  in  Norwood, MA
    Former Employee - Customer Support Specialist in Norwood, MA

    Pros

    Work with very interesting companies and people.

    Cons

    No way to work in other parts of the company.

    Recommends
    No opinion of CEO
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  5. 2 people found this helpful  

    Have potential but needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  New York, NY
    Current Employee - Sales in New York, NY

    Pros

    Product is great and works as advertised. The team overall is great. Benefits are good.

    Cons

    Top heavy management. Hosting is not up to par vs other players in same space. And bonus or commission structure needs to be redone.

    Advice to ManagementAdvice

    Stop acting like a startup and grow up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Employees are unhappy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There is free coffee and tea

    Cons

    Employees are unhappy, under paid, and unappreciated. Upper management is very disconnected from the employees. The "new and improved" product is not doing well. This company is a sinking ship! Avoid it!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Company is going through severe retention problems. Lots of great talent leaving, but no one cares.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice colleagues for the most part. Being in SF, salary is on par. Great client base.

    Cons

    What does management do? Upper management is who knows who. They all came from the same company and just brought their friends with them. Countless number of managers, VP's and SVP's with no clear roles. Therefore, it's quite noticeable that they don't know what they're doing. Plans change days in days out. They seem to just go back to the plans that fail always. Even management ponders what they do. Company is not a long term plan for most employees. No 401k match and benefits are dismal. They just went through a round of layoffs after getting venture capital. Current software stack is not up to par to what they make it so they've had a tough time selling it to clients.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Definitely not a 'best place to work'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Role  in  San Francisco, CA
    Former Employee - Technical Role in San Francisco, CA

    Pros

    Recommind has a pleasant office in a convenient location in downtown SF. Sometimes the company provides snacks. Recommind offers a decent vacation/benefits plan. Working from home is common and the company is very flexible about it.

    Cons

    Management is often remote and frequently out of touch. To cut costs, the company often tries to do too much with too few people, resulting in an extremely stressful work environment. Employees are not always rewarded for their heroics. Training/career development time is non-existent. Downtime is non-existent. Opportunities for career advancement may be few, depending on your department. No 401(K) matching. Minimalist stock option plan. A hyper focus on revenue, often at the expense of quality.

    Advice to ManagementAdvice

    The overwhelming message filtering down from management is about the company's financial goals. While revenue is certainly important, it's not what motivates most non-sales/marketing employees. What motivates most employees is delivering a quality product and providing a high level of service to customers. Having too few people makes this difficult to achieve. It hurts morale and it may ultimately hurt the company financially.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    I would love to be a client, but not an employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Currently Employed  in  New York, NY
    Current Employee - Currently Employed in New York, NY

    Pros

    Does good coffee count as a pro? I'm really having a difficult time coming up with a Pro. Maybe the comfortable chairs could be a pro?

    Cons

    There is NO communication within this company between management and non-managements employees. We do not have an official Trainer, you learn as you go. There is no Human Resource department on site. I just had my first review after working here 3 years.

    Advice to ManagementAdvice

    The Management team manages projects, cases, problems that may arise with those cases. They do NOT manage people. If the employees were properly managed and trained, they would have fewer client complaints and a smoother workflow for all parties considered. The management team could use some training on people skills and communicating with their teams.

    Promotions should be listed internally for all employees to apply for, if they have the desire to do so. A promotion should never just be given to someone without the opportunity given to all. This leaves a large window of opportunity for a possible discrimination lawsuit. If nothing else, favoritism is highly evident when choosing to follow this method of management.

    This really looked like a good company to work for on the outside. My one piece of advice to this company would be..Invest in your employees first. Training, evaluations, promotions, benefits and more.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Hosting Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hosting Guy  in  San Francisco, CA
    Current Employee - Hosting Guy in San Francisco, CA

    Pros

    Casual place; Good coffee; Nice views

    Cons

    No recognitions; Rude management; Internal politics

    Advice to ManagementAdvice

    Be nice

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Great technology and people but no clear direction or motivation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The compensation is great and the employees are generally very supportive of each other. The technology that is used as the company's foundation is astounding and very impressive.

    Cons

    There is no company culture (if there is, i would describe it as "stuffy") and management doesn't do much to develop one. This is partly because many employees work remotely and team building events are scarce. Employees don't get a feeling they are part of something bigger, they are generally overworked and not excited anymore about the products. Its a small company but it feels like a huge company because of so many executives and poor communication.

    Advice to ManagementAdvice

    Open more lines of communication with the "little guys" to find out what can be done to improve the company. Management should be a source of inspiration and be more attentive to the employees rather than simply focusing only on products or talking to analysts. Many of the employees have great ideas but rarely are they heard because upper management does not make themselves accessible and there is not a supportive framework/culture to enable this. I see it becoming more and more discouraging and frustrating to work here.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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