Recommind
2.8 of 5 27 reviews
www.recommind.com San Francisco, CA 500 to 999 Employees

Recommind Reviews

Updated Jun 10, 2014
All Employees Current Employees Only

2.8 27 reviews

                             

43% Approve of the CEO

(no image)

Bob Tennant

(21 ratings)

41% of employees recommend this company to a friend
27 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Small company, was not organized and unsure what certain positions were to do.

    Customer Support Specialist (Former Employee)
    Norwood, MA

    ProsWork with very interesting companies and people.

    ConsNo way to work in other parts of the company.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    3 people found this helpful  

    Employees are unhappy!

    Anonymous Employee (Former Employee)

    ProsThere is free coffee and tea

    ConsEmployees are unhappy, under paid, and unappreciated. Upper management is very disconnected from the employees. The "new and improved" product is not doing well. This company is a sinking ship! Avoid it!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Have potential but needs work

    Sales (Current Employee)
    New York, NY

    ProsProduct is great and works as advertised. The team overall is great. Benefits are good.

    ConsTop heavy management. Hosting is not up to par vs other players in same space. And bonus or commission structure needs to be redone.

    Advice to Senior ManagementStop acting like a startup and grow up.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    5 people found this helpful  

    Company is going through severe retention problems. Lots of great talent leaving, but no one cares.

    Anonymous Employee (Current Employee)

    ProsNice colleagues for the most part. Being in SF, salary is on par. Great client base.

    ConsWhat does management do? Upper management is who knows who. They all came from the same company and just brought their friends with them. Countless number of managers, VP's and SVP's with no clear roles. Therefore, it's quite noticeable that they don't know what they're doing. Plans change days in days out. They seem to just go back to the plans that fail always. Even management ponders what they do. Company is not a long term plan for most employees. No 401k match and benefits are dismal. They just went through a round of layoffs after getting venture capital. Current software stack is not up to par to what they make it so they've had a tough time selling it to clients.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    3 people found this helpful  

    Definitely not a 'best place to work'

    Technical Role (Former Employee)
    San Francisco, CA

    ProsRecommind has a pleasant office in a convenient location in downtown SF. Sometimes the company provides snacks. Recommind offers a decent vacation/benefits plan. Working from home is common and the company is very flexible about it.

    ConsManagement is often remote and frequently out of touch. To cut costs, the company often tries to do too much with too few people, resulting in an extremely stressful work environment. Employees are not always rewarded for their heroics. Training/career development time is non-existent. Downtime is non-existent. Opportunities for career advancement may be few, depending on your department. No 401(K) matching. Minimalist stock option plan. A hyper focus on revenue, often at the expense of quality.

    Advice to Senior ManagementThe overwhelming message filtering down from management is about the company's financial goals. While revenue is certainly important, it's not what motivates most non-sales/marketing employees. What motivates most employees is delivering a quality product and providing a high level of service to customers. Having too few people makes this difficult to achieve. It hurts morale and it may ultimately hurt the company financially.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    5 people found this helpful  

    I would love to be a client, but not an employee.

    Currently Employed (Current Employee)
    New York, NY

    ProsDoes good coffee count as a pro? I'm really having a difficult time coming up with a Pro. Maybe the comfortable chairs could be a pro?

    ConsThere is NO communication within this company between management and non-managements employees. We do not have an official Trainer, you learn as you go. There is no Human Resource department on site. I just had my first review after working here 3 years.

    Advice to Senior ManagementThe Management team manages projects, cases, problems that may arise with those cases. They do NOT manage people. If the employees were properly managed and trained, they would have fewer client complaints and a smoother workflow for all parties considered. The management team could use some training on people skills and communicating with their teams.

    Promotions should be listed internally for all employees to apply for, if they have the desire to do so. A promotion should never just be given to someone without the opportunity given to all. This leaves a large window of opportunity for a possible discrimination lawsuit. If nothing else, favoritism is highly evident when choosing to follow this method of management.

    This really looked like a good company to work for on the outside. My one piece of advice to this company would be..Invest in your employees first. Training, evaluations, promotions, benefits and more.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    3 people found this helpful  

    Hosting Engineer

    Hosting Guy (Current Employee)
    San Francisco, CA

    ProsCasual place; Good coffee; Nice views

    ConsNo recognitions; Rude management; Internal politics

    Advice to Senior ManagementBe nice

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Great working environment, company direction lacking

    Anonymous Employee (Current Employee)
    San Francisco, CA

    ProsGreat working environment, great coworkers and people, benefits, vacation is great, offices in UK, Germany, Australia.

    Consnon-existent career path, remote management, not enough appreciation for employees, silo's. management's lack of insight to the managed

    Advice to Senior ManagementShow more appreciation for employees, more communication

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    4 people found this helpful  

    Horrible company. So-so product. All downhill from here.

    Anonymous Employee (Current Employee)
    San Francisco, CA

    ProsNice view of San Francisco from the office building.

    ConsToo many to mention. They let good people go. Politics and favoritism goes a long way there. Talent doesn't!

    Advice to Senior ManagementGet rid of all upper and senior management. CEO needs to go. Company needs a new CEO and more importantly, company needs a COO to get everyone in line and provide direction.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    3 people found this helpful  

    Great technology and people but no clear direction or motivation

    Anonymous Employee (Current Employee)

    ProsThe compensation is great and the employees are generally very supportive of each other. The technology that is used as the company's foundation is astounding and very impressive.

    ConsThere is no company culture (if there is, i would describe it as "stuffy") and management doesn't do much to develop one. This is partly because many employees work remotely and team building events are scarce. Employees don't get a feeling they are part of something bigger, they are generally overworked and not excited anymore about the products. Its a small company but it feels like a huge company because of so many executives and poor communication.

    Advice to Senior ManagementOpen more lines of communication with the "little guys" to find out what can be done to improve the company. Management should be a source of inspiration and be more attentive to the employees rather than simply focusing only on products or talking to analysts. Many of the employees have great ideas but rarely are they heard because upper management does not make themselves accessible and there is not a supportive framework/culture to enable this. I see it becoming more and more discouraging and frustrating to work here.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Recommind? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Recommind reviews and ratings — including employee satisfaction and approval rating for Recommind CEO Bob Tennant. All 27 reviews posted anonymously by Recommind employees.