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Stephen E. (Steve) Carley
I worked at Red Robin
Pros – -Paid above minimum wage at entry positions
-Fun working environment most of the time
-50% discount when eating by yourself, 20% when eating with a group
Cons – -VERY strict about following policies.
(Wear buttons and name tag on shirt at all times, open the front door for all customers, black belt with shirt tucked in, only one piece of jewelry at a time, etc.)
-At times, there can be hostility between the hospitality team (hosts & hostesses) and the servers.
-Very busy on weekends (Usually around a 2-3 hour wait on Friday nights)
-Many aspects of the restaurant are geared toward children, so prepare for crying and screaming.
-Many of my requests for time off were either denied or forgotten.
2011-05-02 09:39 PDT
I worked at Red Robin part-time for less than a year
Pros – Tips were (usually) good. The restaurant was in a bad area and had a lot of entitled customers who would sacrifice anything to get their meal for free, so tips varied pretty frequently.
Cons – ...everything else. The management (and most of the FOH staff) is awful. The staff are miserable and have zero ambitions or interests outside of talking about each other and the customers. Very, VERY cliquish. If you're not good friends with the right people, it reflects on everything - especially your schedule, even if the schedule is supposed to be "performance based". Some of the managers were some of the most disgusting people I'd ever met, making lewd comments to and about female servers, and with a pompous do-what-I-say-or-else attitude. Between the cliques and "performance-based" schedule (doesn't work when the restaurant is situated in a poor area! Your customers aren't ordering anything more, no matter how much you push.), full-time is impossible. Scheduling is also supposed to be flexible, but managers sometimes just ignored requested days off or scheduled employees explicitly when they said they could not work - and then punished employees for not finding someone to cover their shift! All in all, a bad place to work.
Advice to Senior Management – Either monitor the performance based scheduling like you're supposed to or get rid of it.
No, I would not recommend this company to a friend
2012-11-19 06:36 PST
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