Red Robin Reviews

Pros

Red Robin has a very employee first attitude and realizes that taking care of the employee ensures the employee will take care of the guest.

Cons

Schedules can be erratic for management. The culture could be considered almost cult-like to some but it is a very positive culture to work in. You must enjoy working with children as far as guests are concerned, you will experience many children as guests and their families.

Advice to Senior Management

The leadership could be more involved in the mental health of the managers when a crisis comes up . The protocol seemed to be to convince/encourage the person to resign as not to have to deal with it.

Pros

Stable work environment with high expectations.

Cons

high stress work environment with constantly changing expectations.

Advice to Senior Management

If its not broke, don't try and fix it. Being a publicly traded company does not lend itself to that logic though. You are constantly expected to improve your numbers. If you hit your numbers one quarter it is conceived that you are to beat those numbers next year, and so on, keep cutting until you are to the bone and then keep cutting.

Pros

Flexible schedule
Brand Recognition
Opportunity to transfer with ease

Cons

High management turnover at numerous locations
Lack of organization from top down

Advice to Senior Management

Focus on current stores that need help as opposed to building in new areas.

Pros

Insurance is great, Team Member discount is nice

Cons

The increased hours of operation leave little time for a family life. Feedback is only given when a mistake is made. Too many focuses, which causes confusion among staff and management.

Advice to Senior Management

Slow down and actually pull a few shifts to see how a shift really runs and work a position. Productivity is not being made the way you think it is, if it was nobody would make it. Sitting in your office and making up new rules is not working as people just find another way to work around the system and you are fooling yourself.

Pros

good place to work, always room for advancement

Cons

differences in standards among the franchise

Pros

- Fun environment
- Opportunity to make good money

Cons

- Incompetent managers at some restaurants
- Favoritism and unprofessionalism between staff and managers

Pros

Decent pay for starting off there

Cons

Very close knit group that has worked together for a long time, new people get schedued for almost all weekends, and strict adherence to corporate rule

Pros

Good Food
Decent Prices
Great Team Member Potential
Internal Promotions
Seems to be heading in the right directions far as what consumers are asking (bendy straws for kids, gluten free buns, etc.)

Cons

Long Hours
Communication Lacking
Too Many "Focuses" at one Time
Tough to get answers via e-mail from corporate
Pressured to take vacation time, however, it seems like a burden to the manager making the managers schedule when the time for vacation arrives. It's almost punishment when the 1.5 weeks before your vacation, you're scheduled 7-9 closing shifts in a row

Advice to Senior Management

Having worked for the company 6 years now, I realized that we do not put our Team Members first and foremost, like I was preached as a new Team Member during an NRO. Staying open until 8 on Christmas Eve (leaving just before 10) and not closing early on New Year's Eve, especially when it falls on the weekend (closing at 11)?! Seriously?! How is that offering hourly and salaried Team Members alike the Gift of Time that they do rightfully earn and deserve, especially when those precious days are only 2 times a year? If we are so concerned with trying to make those extra dollars by staying open so we are "reliable for our Guests," why don't we just open our doors on Thanksgiving and Christmas Day as well?

Pros

Fun environment, where the team really matters. Also, very good training program. Great benefits package, and they have a fund set up for emergency's for team members.

Cons

As a General Manager, I thought that Red Robin was a decent place to work. However, I thought that there professionalism lacked. They would focus on one thing, abandon that thought and return to it 6-8 months later. It seemed like a consistent loop. Very confusing. Professionalism with the Regional Managers was lacking in some. Also little to no reward to being a General Manager.

Advice to Senior Management

Its a fun place to work, just need to "play the game"

Pros

Pay can be pretty good

Cons

Long shifts, late nights, cranky coworkers