Red Robin Reviews

Updated April 19, 2015
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3.1
503 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Red Robin CEO and Director Stephen E. (Steve) Carley
Stephen E. (Steve) Carley
174 Ratings

Pros
  • Flexible schedule, lots of hours during busy season, opportunity for tips (in 23 reviews)

  • Great Management, Flexible hours, time well spent(Not alot of time doing sidework) (in 13 reviews)

Cons
  • All in all, I loved me job their for my team members and the Guests (in 12 reviews)

  • long hours and alot on lists to complete daily too much paperwork (in 11 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Great company that truly cares about the employee and the guest experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Clearwater, FL
    Current Employee - Anonymous Employee in Clearwater, FL

    I have been working at Red Robin part-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This company will develop any competent team member as much as they are willing to strive for.

    Cons

    *Store Specific
    They need to learn how to let people go that are hurting our store

  2. Many opportunities for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Trainer/Bartender in Chambersburg, PA
    Former Employee - Server Trainer/Bartender in Chambersburg, PA

    I worked at Red Robin part-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent pay. Great work conditions. Room for growth. Great co-workers and team members. Team work demonstrated throughout the entire restaurant.

    Cons

    Long days at times. Guest can make you hate your job, but your co-workers make you love it.

  3. Good food and money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good food, nice uniforms, and very friendly staff.

    Cons

    The company is so focused on promotions that your hours become based off of how many promo items you serve. I have seen some fantastic servers leave because the hours weren't sufficient. Management also likes to pick "all-stars" to be in charge of sections and side work instead of overseeing the closing. This creates a problem when servers abuse their power.

    Advice to Management

    Promotions are very important. However, most of my guests enjoy the classic menu items. If the item being promoted isn't a fan favorite, servers shouldn't take the hour cut.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly staff and atmosphere. Enjoyed my time there.

    Cons

    Management, at the time, didn't seem to get much done in a timely manner. Heard a new manager now. Hopefully things are better.

    Advice to Management

    Listen to your staff and keep the customers satisfied.

  6. great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people, good upper management

    Cons

    Line managers were mostly clueless

    Advice to Management

    Hire store managers with experience in the industry

  7. Great CoWorkers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host/Hostess in Lakewood, CA
    Current Employee - Host/Hostess in Lakewood, CA

    I have been working at Red Robin full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pretty good shifts, typical day about 5hrs.
    Flexible scheduling.
    Managers were cool and down to earth.
    Great, lively Guests.

    Cons

    Zone seating instead of rotation. A lot of servers were getting triple sat 90% of the time.
    A bit Understaffed.
    Lazy coworkers (at my location)

    Advice to Management

    Hire people that actually like to work.
    Promote more from within.

  8. everyday is different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Red Robin

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    family vibe very welcoming flexible schedual

    Cons

    management not always managing with fairness or respect

    Advice to Management

    think before speaking there en employee not a child or slave

  9. A Great Place to Learn how to Serve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Lone Tree, CO
    Former Employee - Food Server in Lone Tree, CO

    I worked at Red Robin part-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    More structured then other serving jobs, Not as bad as working for other big chain restaurants, Very detail oriented serving methods

    Cons

    Conflicting guidelines from different managers, takes a long time to earn good table sections, Obvious avoidance of paying overtime hours

    Advice to Management

    Keep managers more consistent in opinions and desires, charge less for employee meals, give more positive feedback to new employees, don't stress review cards as most guests don't enjoy filling them out

  10. Server

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Red Robin

    Pros

    Flexible Hours
    Good team environment
    Good location

    Cons

    Push way too hard on selling loyalty cards and hitting numbers rather than focusing on the employee

  11. Kitchen Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Kitchen Manager
    Current Contractor - Kitchen Manager

    I have been working at Red Robin as a contractor

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    flexible scheduling, the salaries are competitive

    Cons

    a lot of hours unobtainable goals without sacrificing service

    Advice to Management

    take care of your guests and they will keep coming back. reinvest money into your labor line and you will see profits with returning sales.

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