Red Robin Reviews

Updated September 1, 2015
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3.1
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Red Robin CEO and Director Stephen E. (Steve) Carley
Stephen E. (Steve) Carley
198 Ratings

Pros
  • Flexible schedule, lots of hours during busy season, opportunity for tips (in 23 reviews)

  • People I work with, flexible hours (in 13 reviews)

Cons
  • Managers treat team members badly (in 12 reviews)

  • Long hours, both on the road and in the restaurant (in 11 reviews)

More Pros and Cons

620 Employee Reviews

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  1. Horrible Management

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some of the employees there make it feel like a family environment and you will build some great relationships there.

    Cons

    The management isnt mature, there is too much gossiping that goes on, everyone knows everyones business, There isnt much room for advancement, You rarely get praised or recognition when you go out of your way to do something great.

    Advice to Management

    Stop hiring so many people and the workers you do have would have enough hours, Stop going behind people's backs and telling their business, Own up to things YOU know YOU made mistakes with.


  2. Decent Money, Poor Management

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Manchester, CT
    Former Employee - Server in Manchester, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    Tips can be great Flexible with shift exchanges/time off Good camaraderie amongst employees

    Cons

    Constantly fluctuating business plans Poor organization Disrespectful management

    Advice to Management

    Replace the entire management team in the Connecticut area and hire on new leaders that will inspire a more positive attitude from the employees


  3. red robin sucks, even compared to other chains

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Carle Place, NY
    Current Employee - Server in Carle Place, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    free soda, discounts on their ridiculous $10 burgers, the usual fringe benefits from waiting tables. you can honestly do better somewhere else.

    Cons

    encyclopedias of information that you have to know about the company and relay to each guest, even when they obviously don't care. tables are crowded, servers are drowned in sidework even when it's busy, manager is a leaping, purple buffoon. getting sick of hearing about "unbridled" RR culture too.

    Advice to Management

    general manager needs a chill pill. i expect him to have an aneurysm one of these days when he's trying to get his "team" pumped up about hamburgers. they are only hamburgers man. hamburgers.


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  5. Horrible

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Lynnwood, WA
    Former Employee - Server in Lynnwood, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    entry level job for first job

    Cons

    incompetent management fearful of doing right by employees; unmet promises of work hours; sweat shop with no future.

    Advice to Management

    support your staff; admit your mistake instead of throwing minimum wage emploee under the bus. Grow a spine


  6. Helpful (1)

    Poor Management/Favoritism and Cliquish.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mays Landing, NJ
    Current Employee - Anonymous Employee in Mays Landing, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Red Robin (Less than a year)

    Pros

    Some nice co-workers. Food is ok. Bright place.

    Cons

    Management is the worse. They exploit their workers by making them do two jobs (dishwasher and server) and only pay $2.13. Management displays favoritism for certain employees. They will send a server they simply don't like home after only one hour of work even if they were scheduled to work 5 in order to give someone they like those hours. Very unfair. No training. Poor salary. Can work a whole day literally 11am-11pm with no break. Very illegal. Management acts like they are teenagers in high school and you will literally overhear them say obscene or rude things about you. They can be cliquish and huddle in their groups to talk bad about employees they don't like. Are disrespectful when it comes to family emergencies. Bad hours and you never know when your shift is over. Managers don't know how to do their jobs. Everything is very unstructured and unorganized. Pretend to be family-oriented but is very far from that. Stay away from here.

    Advice to Management

    If you want your business to proper and obtain a low turnover rate hire better trained managers. You can't have good team with poor managers. Accountability starts at the top.


  7. horrible experience, had to quit after a month

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Clifton, NJ
    Former Employee - Server in Clifton, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Red Robin part-time (Less than a year)

    Pros

    friendly people but that was it

    Cons

    managers were horrible huge workload


  8. Bad experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Germantown, MD
    Former Employee - Hostess in Germantown, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Red Robin part-time (Less than a year)

    Pros

    Good food. Nice cooks and table cleaners

    Cons

    Over worked for little pay. Micro-managed (except two). Catty girls. Grumpy servers. SO hard to get 3 days off to go to the beach or whatever. Mean managers (except two)

    Advice to Management

    Get over yourselves


  9. Fun place to work, but no room to immprove and management was a disaster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser/Host/To-Go/Cook/Certified Designated Trainer in Exton, PA
    Former Employee - Busser/Host/To-Go/Cook/Certified Designated Trainer in Exton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Red Robin part-time (More than 3 years)

    Pros

    Fun, not very stressful sometimes. Most employees (excluding management) were nice.

    Cons

    Money is poor, Managers treat people horribly, bad hours, need much better management, people get fired if there not favorited by the general manager. Over worked for little pay. If you get sick and call out you get in trouble.

    Advice to Management

    Get Red Robin to treat employees better and get better pay and opportunities.


  10. Helpful (1)

    Don't ever work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brandon, FL
    Current Employee - Anonymous Employee in Brandon, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Red Robin full-time (Less than a year)

    Pros

    Some of my co workers

    Cons

    Fight for hours, most managers treat employees horribly


  11. Helpful (5)

    Get ready to be Micro managed like never before

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former General Manager
    Former Employee - Former General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Red Robin full-time (More than a year)

    Pros

    Benefits. Manager meal once per shift, ipads used for training and waits at the door. Other than that, not much nice to say here. I have been a high performing General Manager for over 15 years and this was the worst management position I ever had!

    Cons

    Very threatening environment. A lot of "if this doesn't happen" we will do this! Everything is Stacked and Ranked every week. You are either Green (get to keep you job), yellow (need to be concerned about your job or red (need to be looking for new job). You have to send schedules to the regional manager, I mean really! There is absolutely no autonomy to make any decisions. Bonus is unrealistic (each restaurant has to increase guest counts by 700 guest per period in order to even be eligible for bonus). so, your budget is a one size fits all! This is completely unrealistic and only about 30-40 restaurants are hitting this metric and then they will not hit the following year. There are over 400 restaurants company wide and only about 10% max bonus. Unheard of! They also roll out a new menu every month. it not only confuses team members, but keeps the management team in a constant state of too much to do and not enough time to do it. they measure labor by productivity and the productivity model only works when the managers cook, prep and clean. We spend more time in an hourly positions than we do actually managing things like food quality, guest satisfaction and so forth. So, if you want to be a mindless robot, then this is the place for you!

    Advice to Management

    You need to become a GM driven company! I should never have to send my schedules to my regional manager! Paint the white lines and get out of our way and let us lead. That is what you hired us to do!



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