Red Robin

  www.redrobin.com
  www.redrobin.com

Red Robin Reviews

Updated December 13, 2014
Updated December 13, 2014
413 Reviews
3.0
413 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Red Robin CEO and Director Stephen E. (Steve) Carley
Stephen E. (Steve) Carley
140 Ratings

Review Highlights

Pros
  • Flexible schedule, lots of hours during busy season, opportunity for tips (in 23 reviews)

  • Great Management, Flexible hours, time well spent(Not alot of time doing sidework) (in 13 reviews)


Cons
  • All in all, I loved me job their for my team members and the Guests (in 12 reviews)

  • long hours and alot on lists to complete daily too much paperwork (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great values and concepts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Red Robin full-time (more than 5 years)

    Pros

    Salaries are good, communication is acceptable. Cleanest restaurants out there. Great health and safety practices. Management training process is rigorous but worth it.

    Cons

    Franchise and corporate don't work together well. Lack of corporate support for franchisees. Growth potential great but only at corporate stores.

    Advice to ManagementAdvice

    Be more involved in training.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Not terrible but not great (Host)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host
    Current Employee - Host

    I have been working at Red Robin part-time (more than an year)

    Pros

    You start off at higher than minimum wage, so that's something. Your duties as a host are pretty minimal. Seat guests, quote wait times, take to-go orders, check and restock bathrooms, windex the front windows. Not difficult things to do, but that's also why the job is a little boring.

    Cons

    Boring on slow days, and sometimes boring during rushes even. No chance for a raise. The management team plays favorites since they're all about the same age as the servers and hosts. Servers and management treat support staff (hosts, bussers, dishwashers) poorly. It's clear that they don't think much of bussers. Prepare to be texted at all hours of the day and night, being asked to cover shifts. Asking for time off is easy but there's not really a guarantee you'll get it.

    Advice to ManagementAdvice

    Not sure.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Rockaway, NJ
    Current Employee - Server in Rockaway, NJ

    I have been working at Red Robin

    Pros

    The crew yout work with is great. The money can be good depending on location. But you have to really have a good section.

    Cons

    Small sections for servers. The managers could truly care less about you. They are only concerned with keeping their jobs and getting a bonus.

    Advice to ManagementAdvice

    It's the servers that make or break a restaurant. Listen to them. Visit the stores. Hear their stories. Stop protecting the managers st the expense of losing good employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Broken Arrow has HORRIBLE management, you are just a number, high turnover rate. Worst restaurant I've ever worked at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter in Broken Arrow, OK
    Current Employee - Server/Waiter in Broken Arrow, OK

    I have been working at Red Robin full-time (more than 3 years)

    Pros

    Managers are extremely focused only on the bottom line. Family oriented like the worst thanksgiving ever! Mostly flexible schedule. Servers are good. Trainers are mostly friendly

    Cons

    Horrible management. They don't take care of their employees AT ALL. They view everyone as a number. Extremely high "turn-over" rate. They'll ask favor after favor but as soon as you need something it's almost like it's a joke.

    Advice to ManagementAdvice

    Fire the managers and become a company that cares about employees not just the bottom line.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great money but no respect from some people in management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Waiter in Chattanooga, TN
    Former Employee - Server/Waiter in Chattanooga, TN

    I worked at Red Robin full-time (less than an year)

    Pros

    Made great money off tips as a server. Hours were pretty good. fellow servers were wonderful and like family. there wasn't much else that was good.

    Cons

    lack of respect, corporate was tereible, inconsistent on rules so some had to follow them but others didn't. fired some people for no good reason while others just couldn't get fired. guests were not very nice due to area. kitchen staff was great some days and others it caused a great loss of money due to not putting quality food out. some back of the house employees would get arrested for sexual battery for example and the management would hide it from servers, very uncomfortable workplace. worst job I ever had.

    Advice to ManagementAdvice

    CONSISTENCY. don't hire felons that don't do their jobs then refuse to fire them, but fire your good hard workers that cared about the restaurant.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Value Based, Fast Paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Red Robin full-time (more than 5 years)

    Pros

    People centered, unlimited career opportunities, good salary and benefits

    Cons

    Lots of hours, low work/life balance

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fun atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in Greeley, CO
    Current Employee - Waiter in Greeley, CO

    I have been working at Red Robin part-time (more than 5 years)

    Pros

    The staff is great, The restaurnt is busy. Restaurnat managers are awesome and understanding.

    Cons

    Top management pressures restaurant management to meet certain numers that they are constantly changing which stresses everyone out

    Advice to ManagementAdvice

    Stay constant with numbers rather than constantly changing numbers to hit all the time. It makes work stressful and not enjoyable to go to

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    QUALITY OF LIFE-NONE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Red Robin full-time (more than 5 years)

    Pros

    car allowance, vacations and yearly conference

    Cons

    Never get to have enough staff or management as the company is focused on their bottom line and not the people. I have been with the company for 6 years and the culture, environment and care for the team has decreased over the years. Have asked to go to other locations and am always turned down because "we dont have anyone to fill your spot" well i have trained people but they do not fit the "image" and looking at the new managers that get hired they are rejects just trying to fill a spot vs being qualified.

    Advice to ManagementAdvice

    Spend time with your people and see what they need to be successful.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Easy place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Neshaminy, PA
    Former Employee - Server in Neshaminy, PA

    I worked at Red Robin part-time (more than 3 years)

    Pros

    easy job, flexible with schedule, friendly atmosphere, good place to start a serving job, they will hire you even if you have no experience.

    Cons

    terrible management, mainly hired good looking girls, more concerned with what employees were doing then how the restaurant was.

    Advice to ManagementAdvice

    maybe it would be a better place to work if the general manager wasn't focused on harassing all of the female employees and trying to sleep with them all of the time.

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    They dont care about their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busser in Monona, WI
    Former Employee - Busser in Monona, WI

    I worked at Red Robin part-time (less than an year)

    Pros

    Lively atmosphere
    Free lunch
    Had some friendly coworkers
    Management are good at acknowledging your hard work

    Cons

    Super busy restaurant drives management to care less about their employees

    A lot to clean up after (things can get really gross)

    Wages are nothing

    Cheesey football fan culture (for those not into football)

    Advice to ManagementAdvice

    Remember to put employee saftey first. Treat them the way they deserve to be treated and they will be extra motivated to do more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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