Red Robin Reviews

Updated August 23, 2014
Updated August 23, 2014
352 Reviews

2.9
352 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Red Robin CEO and Director Stephen E. (Steve) Carley
Stephen E. (Steve) Carley
116 Ratings

Review Highlights

Pros
  • Super flexible schedule; Only work during peak hours, mornings from 11-2 or nights from 5-9 (in 20 reviews)

  • Work with great people who could lift your spirits (in 11 reviews)


Cons
  • All in all, I loved me job their for my team members and the Guests (in 12 reviews)

  • long hours and alot on lists to complete daily too much paperwork (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great and fun work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Busser  in  Amarillo, TX
    Current Employee - Busser in Amarillo, TX

    I have been working at Red Robin part-time for more than a year

    Pros

    The management was friendly and hours were flexible. On holidays you can dress up such as on Halloween. Work is easy and fun.

    Cons

    The only con was the pay. The pay could have been a little better. But as a busser you get tips so it compensates.

    Advice to ManagementAdvice

    Pay a little more to the bussers and servers.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    False Promises

    Former Employee - Server  in  Cordova, TN
    Former Employee - Server in Cordova, TN

    I worked at Red Robin full-time for more than a year

    Pros

    Co-Workers, free drinks, good food

    Cons

    False promises for personal growth

    Advice to ManagementAdvice

    Keep Promises. Know what your doing.

    Doesn't Recommend
  3.  

    Typical Restaurant Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin

    Pros

    Free meal with each shift worked

    Cons

    Management needs to be more understanding of employees life needs. Many items are microwaved in plastic. This is horrible for people's health.

    Advice to ManagementAdvice

    Get better items on the menu and reduce the prices. Hardees generally has far better burgers.

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  5.  

    Overran and underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender/Certified Trainer  in  Lancaster, PA
    Former Employee - Bartender/Certified Trainer in Lancaster, PA

    I worked at Red Robin full-time for less than a year

    Pros

    Fun atmosphere, good coworkers, nothing passed that.

    Cons

    Poor ppa, bills are so low and they tipped based on amount, management and guests run servers ragged with there bottomless concept,poorly managed(no manager from opening team still employed at location). Everything is frozen.

    Advice to ManagementAdvice

    When your certified trainer puts in a 2 week notice, instead of letting bar manager take him off the schedule, let him train a new bartender!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Times have changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Red Robin full-time for more than 3 years

    Pros

    Decent Pay
    Corporate Retreats
    1 Weekend off a Month

    Cons

    Horrible Benefits
    Scorecard
    Corporate Disconnect
    Too many Meetings
    Backstabbing

    Advice to ManagementAdvice

    Look at your benefit package. It is far underwhelming even for managers. You need to look at the leaders you have in place from the RVP rank down. You are losing managers because of the work environnment and disconnect between
    them and the ROD's. My region has lost 10+ managers since the beginning of the year and the ROD is clueless. Every store is shorthanded managers and your managers are run ragged right now. Our region has lost 4 GM's alone. The culture in place is different from before. Things are getting progressively worse.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Cliquey, catty home office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Greenwood Village, Arapahoe, CO
    Current Employee - Anonymous Employee in Greenwood Village, Arapahoe, CO

    I have been working at Red Robin full-time

    Pros

    From the outside seems very friendly, fun and a a beautiful office. Nice perks

    Cons

    Many of the employees came up through the restaurant ranks, which is great. However, I find the already cliquey,back stabbers and throw people under the bus for their own betterment. I have never worked with such a mean 2 faced group of people before.

    Advice to ManagementAdvice

    Up until the last month, the last 2-3 years have been great, right? What is DMP going to do as an encore? She's the star, but in a tough place after the last earning report, true? Anyway, you have some dysfunctional groups. The cattiness and bitchiness of some of your depts are unbelievable. Tear through the onion and make changes.

    Neutral Outlook
    Approves of CEO
  8.  

    Could have been better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host
    Current Employee - Host

    I have been working at Red Robin part-time for more than a year

    Pros

    I wouldn't have stayed if it wasn't for some of the people that were there. I made some really good friends while I was there. My job (hosting) was super easy, and they usually worked with me on my schedule to accommodate me.

    Cons

    Where do I begin...

    My store was a franchise so we were a little different from corporate. We had two owners, and one was HORRIBLE. He wasn't shy about letting you know he liked you, but would never actually talk to YOU about the problem. Instead he would talk to the managers, so he could have them talk to us. He had people fired for almost no reason, but when a manager was accused of sexual harassment nothing happened to him.

    Being a host was easy, but dealing with getting bitched at by EVERYONE wasn't. If I wasn't getting yelled at by a guest for their 30 minute wait for their party of 20 on a Saturday night, I was getting yelled at by the servers that they aren't being sat, or they are being sat too much. We got yelled at if a server didn't get to their table fast enough (or if they just ignored it). Managers would come up with various new tasks for us on the spot that we were supposed to know about and yell at for not doing them. It gets old really quickly.

    There are far more quality of life complaints, like the dirty store, to poor management, lack of training, or the utter lack of consequences when someone does actually do something bad. These all have to do with my store that I was at specifically.

    Advice to ManagementAdvice

    Talk to each other. I don't need 3 managers telling me three different things. Also stop letting servers do whatever they want. There should be consequences for servers coming in trashed, rather than just laughing and letting them stay on the floor. Maybe hire an exterminator.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Not managed well, don't recognize a job well done, definite favorites.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Newark, DE
    Current Employee - Server in Newark, DE

    I have been working at Red Robin part-time for more than 3 years

    Pros

    You make ok money serving if you have an open availability

    Cons

    Favoritism from the managers to undeserving employees, some people get away with way too much, no one recognizes you for a good job but you will get chewed out if you mess anything up.

    Doesn't Recommend
  10.  

    Great food, micro-managed atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Lake Havasu City, AZ
    Former Employee - Server in Lake Havasu City, AZ

    I worked at Red Robin part-time for more than a year

    Pros

    Having cash on hand as a server is always a great benefit.

    Cons

    Micromanagement made working there difficult.

    Advice to ManagementAdvice

    Stop Micromanaging.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Way Too Corpoate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host  in  Citrus Heights, CA
    Current Employee - Host in Citrus Heights, CA

    I have been working at Red Robin part-time for more than a year

    Pros

    Getting a paycheck, close to home, blah blah blah just filling this is for the minimum amount of words required.

    Cons

    Terrible pay, no tips for Hosts, schedule by performance and play favorites. Will promote you, not have proper training, then demote you for having such awful training. Standards are wayyyy too high. Have literally been told in server meetings that every guest MUST order alcohol, and to pretty much force it onto the guest. Every supervisor will have you work one way, then another will have you work a different way. No cohesiveness within the store. INSANE seating policy, hosts must seat areas according to age group NO QUESTIONS ASKED, making the servers get 5+ tables at a time. No benefits, vacation time or sick leave for hourly employees, CHEAP company. Hire 3 people to do the work of 10. Expect check out to be done in 30 minutes or LESS, including closing out tables and ALL sidework. No room to do said sidework (roll silverware, sort silverware etc). Broken equipment.

    Advice to ManagementAdvice

    Find better trainers, promote those who work with integrity like your mission statement claims. Stop making every sale about alcohol. And for that matter, stop threatening employees with termination if they aren't in the "green" category for app/bev sales every day of their life. PAY BETTER! Tip the hosts! Enforce the whole "we don't have rotation anymore" policy. Actually give us more than 29.75 hours a week so we can AFFORD medical benefits!!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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