Red Robin

www.redrobin.com

Red Robin Reviews

Updated January 29, 2015
Updated January 29, 2015
431 Reviews
3.0
431 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Red Robin CEO and Director Stephen E. (Steve) Carley
Stephen E. (Steve) Carley
143 Ratings

Review Highlights

Pros
  • Flexible schedule, lots of hours during busy season, opportunity for tips (in 23 reviews)

  • Great Management, Flexible hours, time well spent(Not alot of time doing sidework) (in 13 reviews)


Cons
  • All in all, I loved me job their for my team members and the Guests (in 12 reviews)

  • long hours and alot on lists to complete daily too much paperwork (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Slow steady decline from customer service mecca to corporate hellhole

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin

    Pros

    Fewer every day. 50% off certain menu items and being employed somewhere is technically a "pro" but I'm really stretching to think of others. Easy to swap shifts in emergencies I suppose.

    Cons

    Loss of shifts due to: arbitrary beverage/appetizer/dessert order rates, inability to force guests to complete satisfaction surveys, and inability to force guests to register reward cards. Customer base expects "free fries" at all times despite only offering "refills" (as opposed to pre-fills). Local management endures constant termination threats, all hourly employees capped at 30 hours to prevent claiming benefits. I could go on.

    Advice to ManagementAdvice

    Advice to management would be to read my list of Cons and address them instead of punishing employees, view order rates as reflective of demographic not reflective of employee failure, provide immediate incentives for guest voice surveys ($3 off next bill instead of "occasional cash and prizes"), provide avenue for employee feedback, clarify "fryfill" policy on menu (this will help appetizer rates by the way), and for the love of God stop neutering local managers by micro managing comps and discounts. Lastly, factor fry refills into food costs instead of berating kitchen staff for exceeding cost they have little control over.

  2.  

    this company is a joke

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Red Robin

    Pros

    if you like cooking crappy food work here. if your ready for a good laugh go ahead an apply. you will see what im talking about.

    Cons

    nobody knows how to do their job, they are all a bunch of fake cheesy people that know nothing about food service.

    Advice to ManagementAdvice

    you suck.

  3. 2 people found this helpful  

    Great place to eat, not so much to work

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Server in Saucon Valley, PA
    Current Employee - Server in Saucon Valley, PA

    I have been working at Red Robin full-time (more than a year)

    Pros

    The discount is great, you will probably get a lot of hours

    Cons

    Sometimes too many hours, no breaks, it gets very busy, the managers can only do so much at once, the scheduling is a nightmare, sometimes you'll come in and work 8 hours, sometimes 2.

    Advice to ManagementAdvice

    Pay attention to scheduling and your doubles for the day.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    started off good, went down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess/Food Runner in Millbury, MA
    Former Employee - Hostess/Food Runner in Millbury, MA

    I worked at Red Robin part-time (more than a year)

    Pros

    The people i worked with were great so friendly, getting free food YUMMM

    Cons

    the mangers needed to get there act together, new management came in and ruin the place

    Advice to ManagementAdvice

    Do not hire idiots.

    Doesn't Recommend
    Negative Outlook
  6.  

    I place that will take you to the next level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Phila, PA
    Former Employee - Assistant Manager in Phila, PA

    I worked at Red Robin full-time (more than 3 years)

    Pros

    Very big on training and developing you into a leader.

    Cons

    This is a place where you need to get it on the 1st or 2nd time. Sometimes the 1st time. If not your out.

    Advice to ManagementAdvice

    Take a step back and understand you workers and stop using them as tools.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A good temporary place to work with fun people.

    Former Employee - Host in Greensboro, NC
    Former Employee - Host in Greensboro, NC

    I worked at Red Robin part-time (more than a year)

    Pros

    The thing that I enjoyed the most about working here is the people; everyone was really social and fun, which made the sometimes tedious work enjoyable. Managers were well-balanced between laying down the law and being relaxed, so we got everything done without them riding us too hard.

    Cons

    It was pretty difficult to switch shifts, and the hosts had to do a lot more work beyond what I thought was the job description. No tips for hosts.

  8.  

    Great Company Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Warrenville, IL
    Current Employee - Server in Warrenville, IL

    I have been working at Red Robin part-time (less than a year)

    Pros

    Good culture
    Great employees
    Great Management

    Cons

    No consistent money.
    Lower tips on average.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Chicago, IL
    Former Employee - General Manager in Chicago, IL

    I worked at Red Robin full-time (more than 5 years)

    Pros

    Fairly easy job, some promoting within for top performers, growing company, going in a good direction

    Cons

    Low / average salary compared to industry, bonus structure can be difficult to attain

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Values, Bad Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Louisville, KY
    Current Employee - Server in Louisville, KY

    I have been working at Red Robin part-time (more than a year)

    Pros

    Great atmosphere, values, and goals. I love the company and its goals.

    Cons

    The management is rude sometimes. Issues with scheduling and asking off. Awkward in and out times. Management can't seem to hire good workers recently, either.

    Advice to ManagementAdvice

    Remove your managers from this store. One can't speak to guests well, the other can't handle the pressure. There is only one that is good.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Hardly controlled chaos in burger form

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linecook in Hamburg, PA
    Current Employee - Linecook in Hamburg, PA

    I have been working at Red Robin full-time (more than 3 years)

    Pros

    Flexible hours, always hiring, usually busy, getting hours isn't an issue, the few employees that we do maintain for longer than 3 months are on the whole decent workers and reliable, time off is usually honored

    Cons

    Managers don't deal with problems, no weekends, no chance of overtime, benefits have gone down in the past year, low employee retention, "core values" are not followed by the management staff, little to no break time, very hostile work environment

    Advice to ManagementAdvice

    Learn to listen to the employees when they tell you things, take what they say with more than a few grains of salt because they're the backbone of your work force.

    Doesn't Recommend
    Neutral Outlook

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