Redbox Reviews

Pros

Aggressive growth company
Fast track development of employees
Concern with employees safety
Great Benefits

Responsive forward thinking management
Great name in the industry
Very customer oriented

Cons

The possible worst thing of working with Redbox is the realization that this company is not ready for the eventual movement to streaming.

Advice to Senior Management

How can we expect a great name like redbox to lead the future when there is no response to streaming? How long is redbox going to keep quiet about the future of redbox.

Pros

Known company and can start when you want

Cons

Ways changing, low pay, they are always taking something away from the employees

Advice to Senior Management

When the workers are doing their job leave them alone and allow them to work

Pros

Overall, Redbox will always be near and dear to my heart. They paid very well and were very informative on what needed to be done or changes that were being made. I would still be with the company today, but unfortunately they moved their center to another location. They were very professional about the move, and treated us fairly. They are a great company to work for and I wish them the best of success.

Cons

Hardly any cons, except, at first there were a couple employees that acted as if they were entitled to act and do as they please, however once a particular stance was taken to ensure that people were where they needed to be, it was much better and I appreciate the short time of micromanagement for the betterment of service we provided to our customers.

Advice to Senior Management

Keep up the great work, I really liked the job and felt we were compensated accordingly.

Pros

The best thing is being able to see movies before released on DVD. There are a bit of flexibility in the work week which is nice as well.

Cons

Internal support is horrid. Little to no guidance for new hires. I have been employed part time with them for almost 2 months and still don't have access to the websites I need to do my job on a weekly basis. I had zero access for the first month including no way to submit time sheets. I had to manually email them in and hope they got passed on.
My direct manager consistently passes on information that is old and outdated and when compared to other managers of his same level is not consistent. Communication in the company is abysmal.

Advice to Senior Management

Retrain the "helpdesk" and get some kind of system in place for access requests and new hires that has some type of visibility for people. I spent over a month with no accounts to get into anything and nobody could help me. Nobody cared and all my suggestions were ignored. I had to threaten to quit twice in order to get somebody to actually spend more than 5 minutes on the phone with me. I was usually told they would call me right back with an answer and never received a call.

Pros

Open Scheduling
Watch All the Movies You Want

Cons

Impossible to get a day off, certain percentage has to be done every single day. Unless you double up on one day. You won't get off.

Advice to Senior Management

Everyone starts out on a flat rate, and that goes up based on reviews and tenure. I believe what should be taken into account, when it concerns pay, is the number of kiosks/discs(dispatched to them on a weekly) that the field representative is responsible for. For example, one member(with less kiosks) on the team may get as many hours, due to the fact if his distance driving is further. Yet, the person with more kiosks or even more discs, just by using the numbers game and probability; is more prone to having to deal with general errors in sorting, missing discs,etc. and variances(due to numerous machines(QLM failing, Disc stuck, etc), as well as being in the elements more, than the person who is just in their vehicle a bit more.

They both get 40 hours. Yet a person with 20 kiosks whose, distance is greater, compared to the person with 40 kiosks with twice as many discs; just closer together.Their responsibility is greater, and so is probability of error, so their pay should be adjusted according.

Pros

Meeting new and interesting customers on a daily basis and seeing the regulars appreciate you for the service you provide

Cons

There is no reimbursement for using your own vehicle and when driving 500 miles a week, that becomes very taxing on costs for maintenance and gas.
Not enough time at home
Communication with regional supervisor was often non existent

Advice to Senior Management

If they are wanting to keep quality employees, they have to take the time to properly train the staff that they have. They should also have a better way for staff to be in touch with upper management than annual skip level meetings.

Pros

Yes, you can wear jeans. It helps with the cost of dry cleaning. Location is good.

Cons

There is a ton of communication problems within this company. They need processes that work and they need to be enforced. When you need assistance, emails are ignored. Not sure why. Laziness or just plan selfcentered. Been here 2 months and still trying to understand why they have brought me on. I really have no work, and I am extremely bored, while my skills are un-utlized. I am looking to move on.

Advice to Senior Management

Redbox people need to be accountable and need management to make them accountable. Some need to removed.

Pros

If you want to wear jeans to work and work in a high paced, high pressure environment with no stability, then this place is for you.

Cons

I was lied to by management as to what my responsibilities would be. I was under the impression that I would be given opportunities to take a leadership role on projects and contribute by using my past experience to help improve efficiency. However, I was treated like a drone and all of my contributions were marginalized. It became such a problem that I could not even talk to co-workers or management as they felt I was an annoying pest. I could do no right no matter how hard I tried but it is a lesson learned. Companies that offer so many superficial perks (who really needs an Xbox or Wii in the office?) like redbox really have internal issues that they're trying to cover.

Advice to Senior Management

You make want to take a look internally at what you have before trying to hype up the company. There is a lot of dead weight that makes the environment truly miserable. I regret my decision to work for your company and will no longer encourage friends and family to use any of the kiosks Coinstar/redbox/coffee/othercrap has.

Pros

Benefits are better than average.Thee are incentive bonus if you can meet the strict criteria.

Cons

Very low pay for responsibility.Heavy handed top down management approach with an increasing trend towards micromanagement.The field ops people are treated with low reguard to their education ,abilities and common sense.I feel the "Walmartization" of the employees is in full effect.

Advice to Senior Management

Step back and eliminate this micromanaging or turnover and low morale will hurt you.Get your but out in the field and see what the job entails and quit trying to reinvent the wheel.

Pros

You can be on the move all the time. When the weather is nice, it is good to be outside. You can sleep in. Sleeping in is the best part. When the weather is awful, raining, snowing, ice, sleet, hail, below 0 temps, it is absolutely miserable.

Cons

Coinstar is the mother company of Redbox. Coinstar makes policies on a continual basis (I mean every week). There is extremely poor communication between all levels of management. They give no praise when it is deserved and there is absolutely no way of getting promoted when you are not centrally located within any area. I have worked for the company for several years. I was promised a promotion when one became available. Then when one did, I was told that the policy for promotion had just barely changed and that I lived 10 miles too far out of the central area. So, my promotion went to someone that had only worked for the company for 6 months. So, now they pay that person hourly to drive 30, 40, 50 miles to fix machines, and sometimes hundreds of miles. I'm sure glad that my ten miles would have hurt them so much. Just so that everyone is clear, I work my guts out and always have for this company....and no, you're not rewarded if you work hard. Nobody cares.

Advice to Senior Management

Remember that your success depends highly on the happiness of your employees and Coinstar has completely flushed that down the toilet in the last two years. Dissatisfaction is at an all time high. I don't know where they are getting all of these positive comments for Redbox but it does not give an accurate representation of what is really being felt out in the field. I, as of many that I work with, are completely honest and trustworthy people who work very hard. When a company constantly demeans its employees by threatening to fire them for the tiniest infractions and tells us that if we don't like it, there are sooooo many to take our place, it shoves morale down. Also, you know there are glitches within the system, but you don't care. You choose to blame the employees for missing inventory when it could just be sitting in a machine. Instead of focusing on where there actually might be an issue where people are stealing, you make a policy that you now must call your employees every month and ask them where 15 DVD's are when we handle tens of thousands. Now that Redbox is renting games, we've been told that if even 1 comes up missing, even if it is a glitch, we will be written up and fired. Everyone feels as though we are being accused of stealing and being accused of being dishonest. Yes, I know, one bad apple spoils the batch...but you make everyone pay. NOT GOOD. Figure out a way to boost morale or you're going to put your company is not going to survive when the economy turns around. I know many people who would quit today if they had a different job to go to. So guess what happens when jobs open up again.....you're going to have huge turn around on a constant basis...and I have a feeling that you will have problems with theft at that point because you won't be able to keep anybody around. What is the biggest insult is, is that I have NEVER stolen anything and many people that I work with have not either.