Redfin

www.redfin.com

Redfin Reviews

Updated January 28, 2015
Updated January 28, 2015
101 Reviews
3.9
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Glenn Kelman
73 Ratings

Review Highlights

Pros
  • Work-life balance can be an issue, but it all depends on how far you want to go (in 8 reviews)

  • Catered lunches and all the snacks you could want (in 5 reviews)


Cons
  • Work life balance can be an issue but really becomes a problem when you want to become a top producer (in 7 reviews)

  • Management has very little real estate experience, if any, prior to working at Redfin and does not know how to motivate their staff (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Good job, but not career.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redfin

    Pros

    Flexible schedule, descent pay for the amount of work.

    Cons

    Not much room for growth.

    Advice to ManagementAdvice

    None, great people to work with.

  2.  

    Growing and Innovative Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Agent
    Current Employee - Associate Agent

    I have been working at Redfin as a contractor (less than a year)

    Pros

    Fantastic training. The company is growing, so a lot of opportunities for promotion. Casual dress code. Great upper management. 100% paid health insurance.

    Cons

    You aren't technically an employee as an Associate Agent, so you don't get any of the benefits.

    Advice to ManagementAdvice

    Bring AA's on as part-time employees

    Recommends
    Positive Outlook
    Approves of CEO
  3. 12 people found this helpful  

    Work nonstop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Agent
    Former Employee - Real Estate Agent

    I worked at Redfin

    Pros

    Lots of leads. Great website. Nice agent tool interface.

    Cons

    Expect to work nonstop, be on call 24-7 if you are in a new market. Expect to take care of all of your own expenses until you get reimbursed, You will be monitored by a website algorithm and be a worker bee. You will be a slave to Redfin's insatiable lust for info and are not free to be your own self. Your main concern should be to take care of the website first, and to fit the mold.There is no freedom to be a real estate agent, your more of a tour guide, and a slave to the email. Expect about 75 to a hundred emails a day, and very little compensation for what you do. Expect to put around 50 thousand miles a year on your car, and pay your own maintenance. Health Insurance is paid unless you have coverage by a spouse or mate, phone is suppose to be covered providing you are on their carriers plan, time off is non existent and you will never make more than a school teacher and work more than a teachers 180 days a year. You are expected to give of your own time after hours to do events. Unless your totally anal and keep track of every move you make, you won't make the money you should. If you work there, track every mile you drive, never do anything unless you write it down and track it, and never go the extra mile for the customer, unless you get paid for it, because it will cost you more to work here than you are compensated . Forget the favors for the customer, you will be wasting more money than you make.
    It makes so much more sense to set up your own website and market yourself.
     Redfin claims to have experts in every location, however most of their agents are newbies and managers are not even from the real estate industry. Expect a quick burnout.
    Expect to judged buy your customers and see those results posted publicly on the website. If your customer doesn't post a reply, your compensation will be cut in half, even if you have done a great job. Expect to be fired without warning unless you fit the Redfin Microsoft slave Ideal . Never participate in a survey form corporate, It will come back to haunt you.
    Great CEO, Awesome Seattle staff and I would never hold anything against them, they just are just your typical software geeks.... trying to take over the world. Not a good place to be Realtor.

    Advice to ManagementAdvice

    Be there for your employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Hard Work and very gratifying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Seattle, WA
    Current Employee - Team Lead in Seattle, WA

    I have been working at Redfin

    Pros

    Tremendous growth potential and opportunity for advancement.

    Cons

    Trying to balance work and time off. Very all consuming job.

    Advice to ManagementAdvice

    Management is realistic and listens to employees.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Don't believe the hype!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Agent
    Current Employee - Associate Agent

    I have been working at Redfin as a contractor (less than a year)

    Pros

    Many pros on Redfin. One of the best feature is that you have a direct say on when you want to work. The technology Redfin is second to none. You can let the tour coordinators know when you have availability to work by simply updating your weekly calendar on your Agent tools website. As an independent contractor you don't have a boss overlooking your every move. Fabulous place to learn the real estate business from the ground up. You get to interact with customers and also do some of the other tasks that traditional real estate agents do. Tasks like attending inspections, completing inspection reports, doing open-houses, and interacting with other local real estate agents from traditional firms. For someone who has not being in the real estate world this is like getting pay to go to school or on the job training. Other perks on this job include being influential to customers. Customers look upon you as a pillar of knowledge. You can easily refer these clients to contractors, lenders, and other businesses. If you crave popularity in your area this job will do that for you. I've once attended a showing on a house from one of the area's top producing real estate agent who immediately recognize me and said "I know who you are." Overall if you want to test out if real estate is the right field for you to be in and you don't want to risk not having a paycheck until your first deal closes then Redfin is the place for you. As an independent contractor you get to experience the whole home buying or selling transaction from start to finish.

    Cons

    Just like the pros, there are quite a few cons. I will try to hit as many as possible since I know that when I started I had an idea on what I was getting myself into due to other reviews posted on Glassdoor. First, the main cons a new associate agent needs to be concern with is the income. The income you earn at Redfin as an associate agent depends on three factors; 1. the area you are in 2. the area management and team lead 3. the time of the year. Let's start by saying that if you are in an area of growth this may not be good because there are not too many customers who want to tour homes or even know the Redfin way. If your area has plenty of homes price at over $300,000 and the potential home buyers or sellers are tech savvy then you don't need to worry about not having enough demand for Redfin's services. The reason this is related to your income is that Redfin's refund to buyers policy works best if the subject property is higher than $300,000 anything less than this price range is not worth the hassle for Redfin. Customers who are pursuing a home below the $300,000 range are immediately referred to Partner Agents. I strongly disagree in giving any business to Partner Agents because this is just simply throwing away profits for Redfin and income for independent contractors. Now let's address the pecking order on how tours are assigned. The hierarchy if any exists goes Team Lead, Sr. Agent, Agent, and then Associate Agent. So if your area is not too tight knit with family and friends working together then you may have a chance on getting book for a tour but only after it is offer to the people listed above you. This brings up the second factor of the potential to earn money depends on the area manager and the team lead. If the area manager and team lead feel like they need to have plenty of associate agents on staff then they will over hire. So instead of getting 5 or 6 tour bookings per week you may now have only 1 or 2. I talked to other Associate Agents in other areas who say they are in high demand right off the gate. For one example, the other associate agent was doing inspections and open houses about 30 days after being hired. In my area I had to until 4 months before doing an open house and first inspection. There is no way of knowing before you are hire if your area is a high demand area and if you are going to be making some decent money. During my interview process I asked and the team lead and Area Manager both said I would be getting at least 3-4 assignments weekly however this was so far from the truth. As an associate agent you are the last one on the pecking order so when the home buying or selling season is slow all the assignments are hogged up by the Redfin Agents. Thus, you don't make any money for long periods. It is important a new Associate agent is aware of this because you probably won't be making that much money during the holidays and you may need to put your annual real estate dues on your credit card. Now there are other cons associated with this position that are a nuisance. Some customers will simply rely heavily on you to be the communicator during the transaction. This is because the agents that write deals are too busy to get back to the customer on a timely manner. In most situations the customers don't get the Redfin process and think that they can depend on the associate agent to look up comps, send over tax information, and even recommend a number to submit an offer. In these instances I would gladly forward the message to the Agents but the customers would later tell me that they had not heard from the Agent in a few days and were upset because they missed out on submitting an offer. The problem of assisting these clients is that as an Associate agent you only get pay for specific assignments such as touring homes, inspections, etc. There is no compensation for going the extra mile and fulfilling clients' request. Another negative for Redfin, I must bring up the compensation factor. If you calculate all your expenses such as your gas, your dues, and your time spent on completing assignments as an Associate agent in order to make $35,000 annually you will see yourself putting in more than 40 hours per week. Finally, if you think you may want to tough it out and hope that one day your hard work pays off and you land an opening full time position you may be disappointed. The hiring on these openings in my area is strictly based on the politics and not on performance. It doesn't matter if you've are always available and your reviews are all 10s the one thing the Area Manager and Team lead are looking for is who are you connected to. So if your spouse or close friend is already working with Redfin you are a shoe in for that position.

    Advice to ManagementAdvice

    Upper management needs to address the following issues before the competition catches up. I propose hiring Associate Agents after they have proven themselves during a probation period. This way they can feel part of the organization. The other recommendation is that all areas should be ran following the same structure. It puzzles me how neighboring areas are ran so differently. It seems that on one area there could be so many Redfin Associate agents hired that instead of 3 or 4 making a decent paycheck you have 1 or 2 receiving all the assignments while the remaining 4 are barely receiving one or two assignments per week. The best solution would be to have 3 Associate agents who can all earn a living. Another advice to management is to stop giving away deals to Redfin Partner Agents. You have Associate Agents ready to assist in these transactions but you rather throw it away to Redfin Partners. Use your resources efficiently and develop a plan to keep the business in-house. I understand that you don't want to deal with these deals because of the low return but when you have Associate Agents desperately trying to make ends meet why not throw us a bone. Some associate agents can do more than just show houses, they can also write deals. If the Redfin culture is too discriminate on homebuyers' who can't afford the $500,000 homes then what does it say about it's corporate values and vision. Make the business model work for the working class people, not just the ones who earn six figures. If Redfin wants to gain market share try expanding in the areas you are already in by helping the buyers who can only afford the $100,000 - $299,000 homes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 6 people found this helpful  

    Chicago Market Needs Overhaul But Overall Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Redfin

    Pros

    - Team approach and access to other resources
    - Paid a salary as employee or per event as contractor...not waiting on deal to close
    - Employees have office equipment supplied to them, paid health insurance, and cell phone bill paid
    - Impressive, user friendly website and technology for employees/contractors

    Cons

    - Chicago management is ineffective: poor personnel decisions and lack of performance based decisions especially by one manager, cliquish with long-term friends & family members being rewarded/preferred, widely inconsistent handling of employees/contractors, and false statements of constraints allowed by law. One particular manager avoids conflict with customers and pushes it back on the employees.
    - Some team leads are good while others don't do anything to get the team together and push their responsibilities onto employees.
    - Paid less as agent than industry standard....smaller bonus amount not commission
    - Part of commission is given back to buyer which leaves less money for agent bonuses
    - Over-hiring in some Chicago areas makes it difficult to be assigned enough paid events
    - Contractors are left out on their own and not included in communication or feedback. Contractors handle many of the activities for customers and help make the company successful. That should be more recognized by management.
    - Lack of training
    - Limited career path for contractors.

    Advice to ManagementAdvice

    Break up the friends/family members cliques in Chicago office. Family members managing other family members resulted in multiple situations of preferential treatment and bias against other team members. Base promotions and hiring decisions on performance and quality not how long someone has been there or if their friend is in management. Have standards for team leads and survey their teams for feedback...very inconsistent between teams. Include contractors more in company communication and feedback on supervisors. Provide option to purchase group health insurance for contractors.

    Positive Outlook
    Approves of CEO
  8. 10 people found this helpful  

    Started out well in my first 1.5 yrs and but some instability occurred with change and lack of management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Portland, OR
    Former Employee - Team Lead in Portland, OR

    I worked at Redfin

    Pros

    Great health, dental, and vision benefits

    Cons

    New management not open to ideas other than her own and has unstable personality.

    Advice to ManagementAdvice

    Same as above. Be willing to listen to all ideas first before dismissing them and treat your staff with respect.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Associate Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redfin

    Pros

    Love the Model and believe it is the future of RE

    Cons

    Work is not consistant and income reflects

    Advice to ManagementAdvice

    AA need to be more involved

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Amazing place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Operations in Seattle, WA
    Current Employee - Business Operations in Seattle, WA

    I have been working at Redfin full-time (less than a year)

    Pros

    - The people ... they are simply awesome. Everyone has been nothing but friendly, helpful, smart, professional, driven, and FUN to work with!
    - Fantastic benefits
    - Beautiful offices
    - Work/life balance
    - Strong company values and emphasis on doing the right thing .. seriously!
    - Lots and lots of food and free lunches!

    Cons

    - The bonus structure could be restructured, but it's not completely unreasonable.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work! two words: startup culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Redfin full-time (more than a year)

    Pros

    List can go on and on but on short: intelligent coworkers, all very passionate, fun and very friendly culture!

    Cons

    Growing too fast?! I rather like small sized teams

    Advice to ManagementAdvice

    Keep doing what you've doing!

    Recommends
    Positive Outlook
    Approves of CEO

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