Redfin Reviews

Updated July 25, 2015
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3.3
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Redfin CEO Glenn Kelman
Glenn Kelman
76 Ratings

Pros
  • Work-life balance can be an issue, but it all depends on how far you want to go (in 8 reviews)

  • Great benefits - catered lunches three times a week, plenty of snacks, beverages, etc (in 5 reviews)

Cons
  • Work life balance can be an issue (in 7 reviews)

  • Management has very little real estate experience, if any, prior to working at Redfin and does not know how to motivate their staff (in 4 reviews)

More Pros and Cons

108 Employee Reviews

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  1. Featured Review

    Helpful (2)

    Real Estate Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Redfin full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team support - you will get lots of training and support which traditional real estate firms lack. Opportunities - If you work hard and show passion for what you do, you will be provide opportunities to build long term career with Redfin. Steady Income - Steady paycheck and benefits are important to many of us. Customer Service is still the number 1 in values.

    Cons

    Metrics - Sometimes there is too much focus on metrics rather than experience as whole.

    Advice to Management

    Keep trying new things and listening to ideas which seems "outside of the box." That's what makes us Redfin!


  2. Helpful (8)

    Growing pains, Great future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Former Employee - Software Engineer in Seattle, WA

    I worked at Redfin full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Other world-class engineers - Top pay and benefits - A real "change the game" mission - Progressive technology - The Website is amazing and the source of all good things Redfin is fundamentally are sound and can be the Amazon of real estate.

    Cons

    - Lack of strategic thinking - Lack of operational core competency Glenn is a great inspiration and works as hard as anyone but needs help working smarter. This in turn has created a management culture that follows his lead and values hard work (now now now! go go go !!) over working smarter strategically. This leads to emotional roller coaster rides. Redfin lacks "operators" who understand structural efficiency in the org and create reliable, steady growth. It is hard.

    Advice to Management

    Focus on profitability and work/life balance for REOps. Redfin shouldn't be losing money and taking big rounds of funding any more.


  3. Helpful (9)

    The Good and The Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redfin full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    - Awesome working space - Brilliant employees - Data-driven approach to all projects

    Cons

    - A lot of cliques. It's hard to feel connected if you didn't start here before they expanded (2-3 years ago) - Inexperienced managers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Changing the Game!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Manager in Cleveland, OH
    Current Employee - Market Manager in Cleveland, OH

    I have been working at Redfin full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best thing about working at Redfin is the people that are employed here, just the best of the best. Anyone would drop what they're doing to help you and we're all invested in each other's success in changing the real estate industry.

    Cons

    You really need to love this business because real estate is a 24/7 job, no denying that.

    Advice to Management

    Management needs to continue to do well in encouraging promotion from within the company.


  6. Helpful (13)

    Fast-paced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Seattle, WA
    Current Employee - Agent in Seattle, WA

    I have been working at Redfin full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    A steady stream of clients is provided. Equipment is provided, and dues and mileage are reimbursed. The job does include benefits such as a great health insurance program.

    Cons

    It requires months and months of full time working with VERY little pay. Managers are woefully inexperienced in management of people. Micro-managing is rampant. This company is very clique-ish, so if you didn't like high school drama, you won't like it here. No one, including managers, tries to hide their dislike for 'new' people, even though almost everyone is new due to the high turnover rate. If you don't fit their mold and suck up to Senior Agents, you're unwelcome here. Also, managers don't seem to like fat people, so expect to hear comments if you're overweight and work at Redfin. At least in Seattle.

    Advice to Management

    You need to hire real managers. Your current managers are a management travesty. They are childish and inexperienced. They may be 'nice' but they foster an unprofessional environment.


  7. Helpful (11)

    Dead end opportunities; big disappointment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Agent in Rockville, MD
    Former Employee - Associate Agent in Rockville, MD

    I worked at Redfin full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Redfin has great website and tech support going for it, that's pretty much it. User friendly one stop shop for real estate services make this a resource for home search needs.

    Cons

    Each regional market manager runs their operations how they see fit. They hire and treat you like an employee rather than an independent contractor. Compensation is inconsistent and poor for associate agents; you cannot make a living at all. When it comes time for a promotion, the manager/broker will tell you everything you failed to do and boast the negative even though you received high customer reviews. Very cult like atmosphere. Good to get experience as a buyers agent, but I would not hang my hat here very long. Associate agents are the lowest on the totem pole and are not very much appreciated by Agents, Senior Agents and Management. Over reliance on technology, customer/client can be bounced around from agent to agent lacking personal attention during the home search.

    Advice to Management

    Give better incentives to agents; better compensation and recognize the efforts of your agents.


  8. Helpful (26)

    Using technology in favor of the bottom line

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Redfin full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great downtown offices, tons of snacks, drinks and beer, free coffee, catered lunches, nice views of Puget Sound, employee discounts for home purchases, free health care (employees will have to pay next year)

    Cons

    If you care about your job or want to have an impact on your company – don’t work for Redfin. It’s a large corporation beholden to it’s investors, the board of directors and money. The VPs and executives are a mix of charming narcissist psychos and seemingly genuine, smart and down-to-earth people. The middle management layer is a nightmare – here you’ll find a selection of all the most classic work nightmares: inexperienced kids in their twenties, lackeys, yes people, idiots, backstabbers, micromanagers and other various manipulative, narcissistic types who will leave you running to the shower – or you might find a combo of all of the above! The last round of funding in December 2014 has turned this company into a nervous, panicy, fearful place to work where only results and revenue matter. If you stand in the way of that, be prepared to be forcefully pushed out or fired. If you do only care about results and money, be prepared to work 50-60 hours a week, lie about results and have your already dark and twisted soul sucked out even more. Backstabbing and scapegoating is routine, teams and individuals are running wild doing whatever they feel like. The CEO has the last word on all projects, there is no process, collaboration or accountability. The company is accountable only to money – it's focused on growing, making revenue and proving to their investors that Redfin is a sound business so it can be taken public in the next year or so. Be wary of all departments except engineering. For a young engineer Redfin is great. It's just like an extension of your dorm – a built in social system, people your age (if you’re not 21 there’s lot of people who will buy you beer), other guys who are afraid of girls, sports teams and a cafeteria with free food in it. For all the other departments, especially the ones with no real impact on revenue (HR, recruiting, marketing, PR, writing) wade carefully into piranha infested waters. Don’t join the company now for stock options – after 7 rounds of financing they’re not worth much, join for the free snacks, lunches, watching cat fights, a downtown office and a paycheck!

    Advice to Management

    Provide management training for everyone, including non-managers. Your middle manager training is obviously backfiring and creating mini-dictatorships throughout the company. This special training makes already egotistical people thnk they're even more important and anointed. Quit acting like a start-up – Redfin is a huge corporation with more than 1,000 employees. Start putting processes into place and hire an employee advocate.


  9. Love Redfin!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Operations in Seattle, WA
    Current Employee - Business Operations in Seattle, WA

    I have been working at Redfin full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Vibrant culture, smart and friendly coworkers to collaborate with on initiatives, inspiring mission-driven work, stocked kitchens, fun team events outside of work, real career advancement opportunities, supportive team environment. If you're driven and passionate about what we do, you can make it happen here and have fun while doing it!

    Cons

    It would great if there was a 401(k) employer match to make our benefits package even better.

    Advice to Management

    Keep a pulse on the people: as quickly as we are growing, growing pains are expected but should be quickly addressed to avoid losing great talent.


  10. Helpful (10)

    agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redfin

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    lots of deals to close

    Cons

    not paid for the amount of work you do.


  11. Helpful (2)

    Could Be Great...But Not.

    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD

    I worked at Redfin

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Health benefits and their described culture.

    Cons

    Cultish, intolerant, local management will discriminate if they don't like you or you don't fit.

    Advice to Management

    Hire local managers that are supportive, tolerant and respectful to others.



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