2.8 of 5 314 reviews Luxembourg, Luxembourg 5000+ Employees

Regus Reviews in Leeds, South East England, England

Updated May 23, 2014
All Employees Current Employees Only

1.0 1 reviews


55% Approve of the CEO

Regus Chief Executive and Director Mark Dixon

Mark Dixon

(197 ratings)

1 Employee Review Back to all reviews
Relevance Date Rating
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Horrific Working Environment in the name of Growth at all costs

    General Manager (Current Employee)
    Leeds, South East England, England (UK)

    Pros-The people you work with in your region
    -Weekends off
    -Opportunities for good CSRs to progress to Senior CSRs

    Cons-High stress
    -Unfair commission structure for salespeople
    -Email only contact with Accounts/Billing all in the name of cost cutting
    -Complete lack connection of Core Values to frontline teams

    Advice to Senior ManagementThe core value of Regus is 'Customer, Colleagues and Commercial' , it should be 'Growth at the expense of Customers and Colleagues'

    The Senior management should consider the following:

    If Customer and Colleagues are so important why has the business frozen recruitment of relief staff whilst slowly reducing the headcount in centres

    Why does it not pay its salespeople commission on every deal done instead of only paying out if you hit unachievable target?

    Why do you need to send 10 emails to manila to sort out one simple billing issue?

    Why do you never give out salary increases yet expect more and more from your centre team

    Why is staff turnover so high?

    Engage more with staff to simplify and improve process
    Give GMs the chance to recruit another CSR if really needed
    Give GMs commission on EVERY deal they close - watch your number of deals go up

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Regus reviews and ratings in Leeds, South East England, England — including employee satisfaction and approval rating for Regus CEO Mark Dixon. All reviews posted anonymously by Regus employees.