Regus Reviews

Updated October 31, 2014
Updated October 31, 2014
369 Reviews
2.8
369 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
225 Ratings

Review Highlights

Pros
  • The benefits are good cause they have not raised our rates in a while (in 17 reviews)

  • It depends of the job you've got there is generally a good work-life balance (in 13 reviews)


Cons
  • Middle & upper management seem completely out of touch with what happens locally (in 27 reviews)

  • Frustrating by the lack of communication (in 9 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Fast-paced , demanding culture. Great opportunity for advancement with success or failure if you struggle with change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Regus full-time (more than 3 years)

    Pros

    Hard work and achievement is recognized and rewarded. Compensation could be better, but incentives offset base salary deficiencies. Do your job well and nobody messes with you. This is a great opportunity to not only succeed for yourself and essentially run your own business unit, but also to actively participate in the growth of your clients' business which is rewarding.

    Cons

    If you aren't open to change, struggle with a fast-paced work environment, or have difficulty in meeting and exceeding expectations, this isn't a job for you.

    Advice to ManagementAdvice

    Help simplify some of the processes at the field level allowing for quicker resolution of the most consistently recurring issues. These issues are limited, and well understood.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Best company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coaching General Manager in Ridgeland, MS
    Current Employee - Coaching General Manager in Ridgeland, MS

    I have been working at Regus full-time (more than 3 years)

    Pros

    Encouragement to run my own business with the guidance and encouragement of my AD and RVP is fantastic! I am provided with the tools and training to run a successful business and exceed my customers' expectations. The work life balance atmosphere is great. Paid time off and paid holidays work out to over 3 weeks paid time off in the first year alone! Excellent benefits packages are available. Senior management leadership is top notch. Recently restructured North America with great leadership and clear communication of the company's current and future plans.

    Cons

    If you do not like change, this is not a good fit for you. Change is a constant at Regus.

    Advice to ManagementAdvice

    Continue to solicit and listen to the local team members. The local team hears first hand from our customers and has a sense of what is and what is not working.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Just okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA

    I have been working at Regus full-time (less than an year)

    Pros

    -huge company, lots of centers
    -some good benefits (we have a gym in our building that we have access to, can go to centers around the world, etc)

    Cons

    -Lots of internal politics
    -Management structure is bulky
    -Dress code doesn't fit individual city culture; wearing a suit in Seattle makes NO sense

    Advice to ManagementAdvice

    Relax the office culture. You can be professional, but still have some fun/ be relatable.
    Get creative in your marketing programs.
    Your CSRs are the heart of each center and do the majority of the work - compensate them accordingly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good company/Poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Oakland, CA
    Current Employee - General Manager in Oakland, CA

    I have been working at Regus full-time (less than an year)

    Pros

    Everyday day is different. Great opportunity to relocate anywhere in the world. Good benefits.

    Cons

    A lot of overwhelming duties with min. manpower, reports, manger meetings, moving furniture, cleaning dishes, answering phones, and etc. At times it's like managing a mini hotels except no beds.

    Advice to ManagementAdvice

    Training is not equal in all markets. There are a huge gaps in knowledge depending on where the management was based from. Allow General managers more support/customer service rep (csr) hours, so they can perform all sales/operation duties requested by upper management. Seems there have been a lot of downsizing of csr hours and positions such the VP of Operations, and Area Sales rep in 2014, I suguest have more of a work/life balance attitude to energize and motivate your management and CSR'S.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company but no growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative
    Former Employee - Senior Customer Service Representative

    I worked at Regus part-time (more than 3 years)

    Pros

    You learn a lot so it prepares you for a management position

    Cons

    Heavy workload is not equal to pay

    Advice to ManagementAdvice

    Help the Csr's with workload.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Awesome company with a care for their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orange, CA
    Current Employee - Customer Service Representative in Orange, CA

    I have been working at Regus part-time (less than an year)

    Pros

    The pros are endless but the work environment is my favorite by far.

    Cons

    Training is usually slow or not there.

    Advice to ManagementAdvice

    Work on making the training more condensed and precise.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus

    Pros

    Large, world wide company with great products and lots of room for growth. I worked with a great, supportive team and there was always someone available to help answer questions during training

    Cons

    Becuase they are a world wide companies, several policies should have more room for flexibility to customize for the different cultures of the center locations

  9.  

    Okay

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Regus

    Pros

    Liked my co worker and clients

    Cons

    No job growth. Compensation was horrible as well.

  10. 1 person found this helpful  

    Sell more for less pay with little to no support form upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Regus full-time (more than 10 years)

    Pros

    Wonderful clients and nice office space.

    Cons

    The company culture is a high pressure with little reward sales organization that manages their employees with fear tactics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Orange, CA
    Former Employee - Senior Customer Service Representative in Orange, CA

    I worked at Regus full-time

    Pros

    You can be placed and work with an awesome team. It was a stress free job for the most part. Management is great depending on if the manager you get placed with cares more about the job and his team than just the deals he or she makes.

    Cons

    Very disappointing raises and low pay overall. If your sigificant other makes good money than this is Job will work for you, but don't expect much increase regardless of what they say at interview. Coverage is hard as not many other centers are willing to help.

    Advice to ManagementAdvice

    compensation needs to be reevaluated.

    Recommends
    No opinion of CEO

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