Regus Reviews

Pros

Good people, large company with great benefits, opportunities for growth. The best thing about the company is definitely some of the talent that they bring in, and in Chicago some very caring management.

Cons

At times, better and more consistent communication within such a large organization becomes very critical, both from the top of the organization downward, and vice versa.

Pros

Great colleagues, smart industry for the time.

Cons

Management that is never satisfied, they manage through fear and intimidation at every level.

Advice to Senior Management

Trust your instincts, put policies in place for longer then three or six months, most the times they are working.

Pros

Fast paced company that pushes you to the limit of your capabilities as an employee. Mid Level leadership is excellent and are some of the most talented and intelligent people I have ever worked amongst.

Cons

Lack of communication amongst Senior Exec Leadership. Everyone seems to have their own agenda and not aligned to a true global collaboration or objective. This leads to constant changes, make it very difficult to keep up with the next big product, process or push.

Pros

My centre manager and team were amazing!

Cons

Support above centre level is appauling.
So underpaid for the amount of work its actually slavery.
The whole of the UK is running on bare minimum staff.
The stress is incredible.
The company is generally a JOKE.

Advice to Senior Management

OPEN YOUR EYES AND LOOK AT THE REAL REASONS AS TO WHY YOUR STAFF TURN OVER IS SO HIGH!

Pros

Regus trains intensively on customer service development, upselling methods and complaint handling. A lot is being taught during team meetings which improves our motivation factor. Most centres help each other a lot in terms when situations of short of staff, AV material missing occurs

Cons

It is important to know in what state the building is before signing up.
If it is an old building, make sure that most of the facilities such as air conditioning, phone lines, internet signal ect... are in working order otherwise you will face a high volume of compalints which won't be able to be sorted directly.

Advice to Senior Management

I've never met Regus' top management so sadly I can't give any feedback.

Pros

Good benefits and I enjoyed most of our clientele.

Cons

Upper job performance. I just had my review 2 weeks prior and everything was satisfactory. Then they tried to object to my unemployment. When they realized I wasn't backing down, they finally let it go.

Pros

Good medical/dental package and that is about it.

Cons

Worst experience ever, if you are thinking of working here then think again. You will be better off unemployed. The atmosphere is depressing and management uses their titles for intimidation and threats.

Advice to Senior Management

Train your managers on how to manage people.

Pros

The Centre Teams are awesome. They are dedicated even though they are not appreciated. Benefits are good.

Cons

Salary cut backs yet more work and tons of pressure to sell, sell, sell. No raises for years. Employees always know they are expendable. No appreciation for loyalty and hard work. Two plus years ago major changes were made - the centers downsized and an entire level of employees were eliminated. Those employees were replaced by a newly created department at headquarters. Now that new department is being eliminated and the jobs outsourced.

Advice to Senior Management

Start looking at and appreciate the people who work the closest with your clients and make the money that pay your salaries. Treat them with the respect they deserve instead of expendable clones. Find a business model that works and stick with it. Employees have a hard time keeping up with the constant changes back and forth and the contrasting messages. Is it " customer service" we are supposed to focus on or "sales". It changes every week. You need to offer more incentives and appreciation and quit just beating us over the head.

Pros

Colleagues genuinly want to make a difference and are extremely hard working

Cons

Leadership micro manage, low level of trust and its all about getting the most from the sale..everything else is igsinificant, which is sad as its a great business model if only the leadership looked at everything holistically...

Advice to Senior Management

recognise the workers, invest in people including your selves for what it takes to make an effective leader.

Pros

The only good reason to work at Regus is the teams in the centers, who are fantastic, even though they are disgruntled with what the corporate culture has become over the past 2 years.

Cons

Upper management has been methodically eliminating sales positions of some of the most qualified people in the field in order to higher someone younger with a lower base salary; therefore, increasing their quarterly bonuses. Sales people's quarterly bonuses were taken away 2-3 years ago, and with the economic downturn of the industry, most sales are at a tier 4 level, which means the least amount of commission for the area sales managers.

Advice to Senior Management

Find out what's happening in the field, or maybe you already know and just don't care about the employees.