Regus Reviews

Updated October 23, 2014
Updated October 23, 2014
364 Reviews
2.8
364 Reviews
Rating Trends

Recommend to a friend
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
222 Ratings

Review Highlights

Pros
  • The benefits are good cause they have not raised our rates in a while (in 17 reviews)

  • It depends of the job you've got there is generally a good work-life balance (in 12 reviews)


Cons
  • Middle & upper management seem completely out of touch with what happens locally (in 27 reviews)

  • Frustrating by the lack of communication (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    Fast-paced , demanding culture. Great opportunity for advancement with success or failure if you struggle with change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Regus full-time (more than 3 years)

    Pros

    Hard work and achievement is recognized and rewarded. Compensation could be better, but incentives offset base salary deficiencies. Do your job well and nobody messes with you. This is a great opportunity to not only succeed for yourself and essentially run your own business unit, but also to actively participate in the growth of your clients' business which is rewarding.

    Cons

    If you aren't open to change, struggle with a fast-paced work environment, or have difficulty in meeting and exceeding expectations, this isn't a job for you.

    Advice to ManagementAdvice

    Help simplify some of the processes at the field level allowing for quicker resolution of the most consistently recurring issues. These issues are limited, and well understood.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good eye opener for a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Organizer in London, England (UK)
    Former Employee - Data Organizer in London, England (UK)

    I worked at Regus as a contractor (less than an year)

    Pros

    People were great and very mixed.

    Cons

    Lack of direction given sometimes

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good products marred by lack of centre support and customer experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Manchester City Centre, England (UK)
    Current Employee - General Manager in Manchester City Centre, England (UK)

    I have been working at Regus full-time (more than an year)

    Pros

    As a GM you are responsible for sales, lead generation, centre operations , credit control , health and safety, profit and loss , forecasting , supplier relations, team leadership , marketing , customer service , interior design , building maintenance... You wear so many hats it's never a dull day!

    Good sense of a team in my immediate area.

    Cons

    The 'service' from the GSC is appalling , they take too long to get back to centre teams , leaving us to deal with irate customers,the GSC cannot deal with anything more complex than simple refunds

    Deciphering the email responses for the GSC (who are centralised in Manilia) is time consuming and costs the business valuable GM/senior time - we can't even speak to them on the phone

    High turnover of staff at centre level is a Huge problem , outside of sales there is no robust training around dealing with forecasting , billing , setting up new customers etc

    Commission and bonus structure is all but unachievable for GMs

    C level management will likely blame frontline teams for poor NPS scores and customer reviews when what they have done is cut the centre teams head count , outsourced IT and finance functions whilst merging centre managers and sales managers roles into ' General Managers ' with no thought to the impact on clients

    Advice to ManagementAdvice

    The GSC do not support the centre teams effectively ... Provide Centres with a better service or reshore these functions . Moving finance from country level to save money is a false economy as it effects customer service and centre more which damages our reputation in the market

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    If you need a job or benefits, try it, otherwise, forget about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Atlanta, GA
    Current Employee - Senior Customer Service Representative in Atlanta, GA

    I have been working at Regus full-time (more than 3 years)

    Pros

    If you are desperate for a job or need benefits, try it, otherwise, go somewhere else. If you are a 'yes-man' or a puppet, this might work for you. If you can constantly take orders and never give advise or give an opion, you might fit in. If you like working in a dull, quiet and very controlling atmosphere, this could be the best job for you.

    Cons

    There is no such thing as promoting, training sucks, their are no merit raises (you will make the same salary for years and years) and their so-called bonus program is a farse. They lie about quotas and meeting goals for bonus so that they don't have to give a bonus. They will even fire someone so as to spread that bonus to others or else there is little bonus to go around. Don't count on the bonus as income because the bonus tax is almost 50%. If you think independantly or 'outside-the-box' or have a mind of your own and think you can make a wise or quick decision, your efforts are not appreciated; especially if management doesn't like this type of self-thinker. You have to be able to take orders, never contradict or question management or go above-and-beyond. This is a job for those who cannot think for themselves and may be good with collecting money from clients because that's all they care about. Their customer service is no-service. Once one slightly little thing goes wrong one can consider themself fired. If cut back is needed, they will find a reason to make you look bad so they can let you go.

    Advice to ManagementAdvice

    Managers are puppets and only do as upper management directs them to do. Managers are desperate for a job or benefits and don't want to lose their job so they do what they are told, even if it is unethical. The CEO hasn't got a clue what goes on in America as he is from England and is very conservative so thinking like an American isn't going to work in favor of the American culture. You can't be honest with your manager or the manager will turn on you the first chance given.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Sell more for less pay with little to no support form upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Regus full-time (more than 10 years)

    Pros

    Wonderful clients and nice office space.

    Cons

    The company culture is a high pressure with little reward sales organization that manages their employees with fear tactics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Awesome company with a care for their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orange, CA
    Current Employee - Customer Service Representative in Orange, CA

    I have been working at Regus part-time (less than an year)

    Pros

    The pros are endless but the work environment is my favorite by far.

    Cons

    Training is usually slow or not there.

    Advice to ManagementAdvice

    Work on making the training more condensed and precise.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regus

    Pros

    Large, world wide company with great products and lots of room for growth. I worked with a great, supportive team and there was always someone available to help answer questions during training

    Cons

    Becuase they are a world wide companies, several policies should have more room for flexibility to customize for the different cultures of the center locations

  9.  

    They give false promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Regus full-time

    Pros

    Able to operate your center on your own.

    Cons

    Upper management plays games about your pay and career. They think people are blind but they need to wake up or everyone will leave especially with a much more competitive job market. No room for growth.

    Advice to ManagementAdvice

    Learn how to not to lie and give false hope to your employees. Producing doesn't mean discounting services 60-70% and not make a profit. This company will go under just like they almost did a few years ago.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Professional demeanor with multi tasking experience and meeting an array of great business professionals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative in Lake Success, NY
    Former Employee - Client Service Representative in Lake Success, NY

    I worked at Regus full-time (more than 8 years)

    Pros

    Meeting great business professionals good heAlth benefits generous personal and vacation time.. Bonus incentives

    Cons

    Could be at times overwhelming

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Orange, CA
    Former Employee - Senior Customer Service Representative in Orange, CA

    I worked at Regus full-time

    Pros

    You can be placed and work with an awesome team. It was a stress free job for the most part. Management is great depending on if the manager you get placed with cares more about the job and his team than just the deals he or she makes.

    Cons

    Very disappointing raises and low pay overall. If your sigificant other makes good money than this is Job will work for you, but don't expect much increase regardless of what they say at interview. Coverage is hard as not many other centers are willing to help.

    Advice to ManagementAdvice

    compensation needs to be reevaluated.

    Recommends
    No opinion of CEO

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