Regus

  www.reguscareers.com
Work in HR? Unlock Free Profile

Regus Reviews

Updated August 19, 2014
Updated August 19, 2014
338 Reviews

2.8
338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
208 Ratings

Review Highlights

Pros
  • The benefits are good cause they have not raised our rates in a while (in 13 reviews)

  • It depends of the job you've got there is generally a good work-life balance (in 11 reviews)


Cons
  • Middle & upper management seem completely out of touch with what happens locally (in 25 reviews)

  • Frustrating by the lack of communication (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A company expanding too fast and without the proper regional leadership in place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER
    Former Employee - AREA SALES MANAGER

    Pros

    Amazing business model, services, and products with a firm grasp on the market and niche they serve.

    Cons

    Poor regional leadership, poor pricing, and poor communication within every department. Poor quality of employees with a major gap in the employees engagement to the companies success and goals. Poor culture!

    Advice to ManagementAdvice

    Take a closer look at the middle layers and the decisions they are making.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Nice group of clients and coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    Pros

    Everyone has been very nice, both coworkers and clients. Everyone is working hard to make it a nice place.

    Cons

    They pay could be higher for all the work that is expected. Difficult clients that are frustrated with the invoicing process.

    Advice to ManagementAdvice

    Keep up the good work, sales is challenging.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Wish they cared more about the clients they have and not just about making new sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative
    Current Employee - Client Service Representative

    Pros

    The clients are awesome. My direct boss is just great. The work is very fast paced and you have to be okay with multitasking all the time. This make the day fly by! Bonuses are good and equal about 10% of your annual pay. You get them twice a year (5% + 5%).

    Cons

    The higher levels of management are only and I mean ONLY sales driven. They do not seem to care at all about retaining customers. The district and regional managers berate the general managers every single day and threaten their jobs if they do not produce sales and leads. I've never seen managers with such poor leadership skills. It is so demeaning and verbally abusive. It's like they lead by bullying and name calling.
    There are also no raises or promotions unless you want to go into sales. After listening to them harangue their staff every day, nobody is interested in going there. That leaves ZERO chance of promotion. Instead, they pile on responsibilities that the Center Managers were hired to do and make the Center Managers sell 100% of the time. Of course, these added responsibilities do not come with any extra pay.
    Also, Paid Time Off is one lump amount...sick, vacation, all comes from the same pot. Needless to say, it encourages employees to come in to work deathly sick so as not to use their vacation time.

    Advice to ManagementAdvice

    Send them all to management classes. Encourage your center managers, don't threaten them. Take better care of your existing customers. Give CSR's a reason to stay. Telling them they will never ever get a raise is not very motivating.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    General Manager in Training

    Former Employee - GMIT
    Former Employee - GMIT

    Pros

    Holidays off, managers try to help when not busy,

    Cons

    Pay is terrible, will not put you on salary and waste your time, will not give you an end date to become a GM, the training program never happened, I sorted mail and answered the phones mostly, you will go broke working for this company. Don't waste your time.

    Advice to ManagementAdvice

    Have a training program and use it, put managers to be on salary and stop being cheap.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Shady Business Practices, Doesn't Value Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    Pros

    The benefits- 401K, health, PTO and floating holiday.

    Cons

    Management is pressured into SALES and does not support at the center-level.
    They will throw you into the middle of a busy day without any training whatsoever.
    ALL ABOUT THE MONEY.

    Advice to ManagementAdvice

    Needs better management. They need to focus more on customer satisfaction and employee satisfaction than forcing people into shady contracts and trying to SELL SELL SELL. Very crooked company and I'm ashamed I worked there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    I can't believe I lasted as long as I did....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  San-Di-Gan, MD
    Former Employee - General Manager in San-Di-Gan, MD

    Pros

    The business idea is smart and innovative and has a lot of potential. Some of the clients were amazing and I loved networking and building relationships with so many different types of business'.

    Cons

    Regus will lie cheat and steal to make a buck. The only constant with this company is change. In the 6 years I was there, the business model changed over 7 times! They tribute the constant changes to their amazing "growth." And always relay the changes to the minions in a positive "this will help you" way. But it didn't help anyone. Regus has absolutely no moral values or integrity. They could care less if they move someone to a location 40 miles from their house without choice. They will give you an ultimatum to do what they want or resign. I have never felt more useless or devalued as I did at Regus. I started off as a Receptionist and worked my way up to a General Manager. Once in the GM position, life was hell. The pressure they put on you to do operations, and sales is insane. Your job is constantly threatened if you aren't making you "sales quotas" and often times you are told not to tell clients things so that they will auto-renew into their agreement and you will lock them in for another consecutive term against their will. The only option a client has if they want out of a lease is to go to the collections department. Regus is not understanding or forgiving. Corporate makes bogus decisions with no input from the teams actually working in the field. I wish I could type all of the terrible things about this company, but I simply do not even have the energy. all I can say is that Regus is a terrible company that only cares about profit and has no sympathy for it's people. I wouldn't even wish my worst enemy to work at Regus.

    Advice to ManagementAdvice

    Listen to your employees. The surveys that you sent out asking for input are clearly not being read. Stop and think if losing all of your employees is worth the small amount of money that you have gained...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    More focused on sales than follow through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Dallas, TX
    Former Employee - Anonymous in Dallas, TX

    Pros

    No weekends. Pretty lenient. Friendly co-workers.

    Cons

    Lack of pay raises.
    No focus at all on employee morale.
    High employee turnover.
    Lack of growth opportunities, especially in THE US.
    jobs being outsourced.
    Lack of through training and notification of procedure changes.
    Sales staff does anything to make bonus... ie say anything to close the deal.
    Centers are understaffed & lack full training.
    Managers are overworked.
    No incentives outside of sales related.
    Greed will cause business model failure.

    Advice to ManagementAdvice

    Mark Dixon should stop worrying about increasing sakes and worry about retention & fraud prevention.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Good pay, poor global executive leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    Pros

    Pay is above average. Exposure to executives is high. Lots of great mid level employees

    Cons

    Change is constant, communication from top is poor, work life balance can be a challenge

    Advice to ManagementAdvice

    Only change one thing at a time and measure it before making another change. Not everything can be top priority at the same time. Build up support teams to back up communication issues

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good Longevity, Sucky Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Intelligence  in  Addison, TX
    Current Employee - Business Intelligence in Addison, TX

    Pros

    You have to fight tooth and nail for promotions, work-life balance is great, benefits are pretty good

    Cons

    No annual increases for the past few years, they are VERY stingy with giving employees money for anything including skillset compensation. If they can take advantage of you money wise, they will.

    Advice to ManagementAdvice

    Be willing to reward strong devotion and skillset, don't be so up tight with money.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Great people, Great clients, Always keeps you busy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  Las Vegas, NV
    Current Employee - Senior Customer Service Representative in Las Vegas, NV

    Pros

    Experience in the Administrative and Hospitality fields, Opportunity to grow, Great products at reasonable prices.

    Cons

    low pay for what is expected of you.

    Advice to ManagementAdvice

    Compensation needs to be addressed.

    Recommends
    Neutral Outlook
    Approves of CEO

Worked for Regus? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.