Regus Reviews

Updated September 1, 2015
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532 Employee Reviews

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  1. Helpful (2)

    GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Regus full-time (More than 5 years)

    Pros

    Company is global, so you can transfer to many different locations. Network with so many people. Gain a lot of experience while fine tuning your skills. Great resume builder for other companies & positions.

    Cons

    You are treated like a robot. Staffing model is atrocious. For higher positions, they do not like to promote from within. They give more work for less money. Training is horrible. Most people hit the ground running & make it up along the way. All pertinent departments are overseas, so there are no actual numbers to reach them. You are always emailing or sending tickets. Center teams usually take the brunt of the verbal abuse from clients because of broken processes that we have no control over.

    Advice to Management

    Be aware that a happy staff equals a happy center, which in turn brings happy clients & more business. There is a high turnover for a reason. Please pay attention to this. People are leaving for great reasons. Time to reevaluate the way you treat the faces of your business.


  2. Helpful (1)

    GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Scottsdale, AZ
    Former Employee - General Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Regus full-time (Less than a year)

    Pros

    Regus is a great company as whole

    Cons

    Growth is limited with in your area and you will need to move to advance


  3. Regus Charlotte

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time

    Pros

    Benefit packages are great. 2 week training period in all the other locations and other staff members. Opportunity to grow in management positions.

    Cons

    You don't have just one set job description you have to be able to do everyone duties even GM.


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  5. Helpful (3)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You meet lovely people and most of the Regus folks are really very nice. The working environment is nice, as most Centers are up to date and are very pleasing to the eye. The commissions for the GM's are nice. They talk about bonuses but I have yet to see one in a year.

    Cons

    The standard work week does apply, but as a GM you are expected to get the work done! The Area Director will expect that you work on the weekends and late into the night for sales and marketing. The major problem is that they continue to make their business model with less and less staff to run each Center. Consequently everything falls to the GM. You may run a huge Center with only 1 full-time staff member and 1 part-time staff member. It's not nearly enough. You will have to have an extremely strong background in business matter, accounting, Operations, sales, marketing, IT (you are the boots on the ground for all IT for the clients - including setup for phones and their IT needs) full on HR (as you take care of your own hiring/posting of jobs, interviewing, etc). As mentioned in other posts, the Upper Management does not have any idea what goes on in the trenches. Anyone beyond the Area Directors/Regional Directors wouldn't have any idea. It really is a matter of "the king doesn't have any clothes". There is no job security and you could be disposed of easily and many have, even if they have been employed by the company for many years. If there is an issue with the Center, your staff, an HR issue, etc. The blame will be laid flat on you. It will basically be said that you are not managing your staff correctly, or not doing your job. Training is basically done by yourself on a computer with a two week period spent with another GM showing you the multitudes of things you have to know.

    Advice to Management

    They won't listen anyway.


  6. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Regus (Less than a year)

    Pros

    Good Pay, great hours. Work independently most of the time

    Cons

    Not sure of real career opportunities

    Advice to Management

    Better training


  7. Helpful (2)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in New Brunswick, NJ
    Former Employee - General Manager in New Brunswick, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I liked my co-workers and I met some great clients. The employees that worked for me really cared about doing a good job despite not being appreciated by upper management.

    Cons

    There is a strictly enforced sales quota to meet or you will be fired. Daily conference calls to micro-manage your sales pipeline. You are strongly encouraged to be pushy and keep calling prospects even when they are clearly avoiding you. You must chase some clients to pay their rent every month. High turnover between employees being fired for low sales and others leaving as soon as they can land a new job.

    Advice to Management

    Plain and simple, stop treating your employees terribly. Don't push for a rent increase at every renewal, you punish the client that wants to stay and force them to leave. Tell every new client about the exit fees BEFORE they sign on the dotted line. Do NOT auto renew clients. These two little surprises incense clients and they take it out on the General Manager. It's a very dishonest practice, then you hide behind the "terms and conditions" that you know dam well nobody reads.


  8. Helpful (1)

    Nothing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Work life balance is recognized and less stress

    Cons

    Its more a stable position and not technology aggressive.


  9. For Gap Year Students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Representative in Tysons Corner, VA
    Current Employee - Senior Client Service Representative in Tysons Corner, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    If you are taking a gap year between high school and college, I highly recommend working here. This is a great way to get used to working in an office and offers ample opportunities to network with their clients who may hire you once you graduate college. Great exposure to both startups and established companies. Offers great benefit plans.

    Cons

    Upward growth is minimal/non-existent, unless you are willing to travel. Has all the pay rate issues of a large company.

    Advice to Management

    Create smaller tiers to allow for more upward growth.


  10. Helpful (6)

    Its a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Regus full-time (More than 3 years)

    Pros

    PTO, Good Benefits, Good Schedule

    Cons

    Micromanaging Poor sense of direction Not enough support No opportunity for growth, development, and advancement in the company

    Advice to Management

    It would be nice for them to actually take the advice that's presented to them through the employee surveys.


  11. Helpful (6)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Phoenix, AZ
    Former Employee - General Manager in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Regus full-time (More than a year)

    Pros

    PTO, full benefits amd 401K match

    Cons

    You're doing the job of several people but have the salary of one. More and more responsibilities get added to your plate but no added compensation. This company has gotten very cheap.



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