RelayHealth Reviews

Updated June 22, 2015
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2.8
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John H. Hammergren
34 Ratings

Pros
  • They have a great respect for work/life balance and the agile teams work very cooperatively together (in 10 reviews)

  • Great co-workers, good benefits, great PTO/holidays (in 5 reviews)

Cons
  • Low employee morale/employee satisfaction (in 4 reviews)

  • Most upper and middle management at this business unit is hence filled with same kind of people (in 3 reviews)

More Pros and Cons

77 Employee Reviews

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  1. Helpful (1)

    Sales Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director Revenue Cycle in Chicago, IL
    Former Employee - Sales Director Revenue Cycle in Chicago, IL

    I worked at RelayHealth full-time (More than a year)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    The people are great. Very thorough on boarding process and great product training.

    Cons

    The company is so huge and has lost focus on where they are in the market. The products are way behind the competition, but at least double the cost without the ROI. Territories were reduced from 4-5 states per director to 1-2 with a higher quota and lower commission plan. It is nearly impossible to be successful! Even with all the proof and data around the competitions pricing and functionality you still have to go through 5 layers of people to get approval for the lower price and by then it's too late.

    Advice to Management

    Listen to field sales staff and look at the tracking information in CRM showing that nearly all deals are lost due to price.


  2. Very real cultural, growing, and reorganization pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Emeryville, CA
    Current Employee - Product Manager in Emeryville, CA

    I have been working at RelayHealth

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Lofty vision appeals to those wanting to change healthcare: working towards a more connected health system to improve care coordination, patient engagement, physician alignment, etc. and with a recent merger with a couple other McKesson divisions, are now focused on creating a next generation big data platform to fuel smarter healthcare analytics off of a common data platform
    - Great work life balance but also means can retain less motivated people sometimes
    - Benefits are good, combination of medical, dental, vision insurance, 401(k) matching, stocks (depending on role/level), base + bonus based on company and individual performance. base pay slightly below market for the bay area. premiums for insurance higher than expected for such a huge company.

    Cons

    - Culture: smart folks work here but hiring and firing standards are not high enough across the board to keep a consistent level of high achieving, sharp, super motivated people in the majority. recent growing pains and a few reorgs in the last 1.5 years has exacerbated the problem with confusion and frustration in the ranks
    - Growing pains: working towards a more scalable, self-service solution but focused & invested late in such a critical aspect of the business. this is due to many "strategic focus areas" in the past (and continues today) which leads to doing many things not as well as they need to to win in any given value proposition
    - Reorg pains: reorgs have realigned the company in a way to better serve customer needs but needed much better and frequent communication from all ranks of leadership to share strategic vision, rational, set clearer objectives, address concerns, etc.
    - Unsure about career opportunities: most leadership positions seem to be determined by experience level and middle management rarely leaves. seems to lead to more middle management bloat but less clarity around who owns what and why. some middle managers in positions that may not be in their wheel house.

    Advice to Management

    - Make tough strategic decisions: be crisp about where to focus the business - which customers to address, which value propositions - and why. we need to be clear about why we think we can solve a market problem better than our competitors. avoid the natural tendency to try it all and see what sticks.
    - Create clear quantifiable goals once strategic objectives are set. choose a few key measures, make sure measures are SMART, and point the ship in that direction with clarity.
    - Communicate, communicate, communicate. it's rare to run the risk of over-communication. be open about why decisions were made, why certain groups are "no longer with us," where we are heading. rinse and repeat until all ranks in the company can recite our vision, strategy, and objectives back to you. do town hall style meetings with smaller groups that are more conducive to Q&A. set the right tone in your communications. start meetings with what matters - customers (e.g., customer success stories, pain points) and culture (e.g., celebrate successes, reiterate common goals).
    - Invest in hiring and a robust individual development plan & review process. do not keep people at the company who can't cut it elsewhere just because it's hard to manage people out with the McKesson process.


  3. Helpful (1)

    Working for the wrong manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RelayHealth full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Large company subsidiary, considerable corporate benefits, strong hierarchical structure, command and control organization.

    Cons

    If you kiss the manager's bottom, you're likely protected from the maelstrom of sharks and rats. Once you're on the boss' bad side, though, you're done.

    Advice to Management

    Get a plan that does not implicitly require attrition above a natural measure. You are dealing with people after all, not resources.


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  5. Helpful (1)

    Lack of leadership, no sense of mission, good co-workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Role in Emeryville, CA
    Former Employee - Senior Technical Role in Emeryville, CA

    I worked at RelayHealth full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Some very good folks on the front-lines.
    -Decent respect to work-life balance.
    -Faux healthy snacks.....
    -Location is great if you live in the E. Bay

    Cons

    -Zero respect for the talent, a mid-manager referred to very talented technologists as "Hands on keyboard people"....in the most derogatory way ive ever heard.

    -Very expensive benefits esp. for a very profitable Fortune 15...walk the walk.

    -Just the worst most opaque dilbert-esque management ive ever seen. Take the worst manager you've ever worked for now multiply it by 10x....go work for those people before you set foot in here. (i.e. company picnic is employees only and starts with a financial summary?)

    -Cant hire to save their lives.

    -Get some decent PMs and stop having talented folks waste their time managing their own projects.

    -Non-existent HR...

    Advice to Management

    -Get out of your offices! talk to people...get them on your side. The company isnt that big.....you should know everyone.
    -Process if fine but it should be informed by experience.
    -Remote work is fine for individual contributors but does not work for management.
    -Cut the dead wood....dont just let them hang around.
    -Define your mission!
    -If you schedule a lunch meeting...buy lunch...the little stuff counts.


  6. Pharmacy Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RelayHealth full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growth opportunities
    Fast paced environment
    Great management
    Get to work from home

    Cons

    High turn over in our department not related to management


  7. Good company - settling into life with Mckesson.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Alpharetta, GA
    Former Employee - Senior Marketing Manager in Alpharetta, GA

    I worked at RelayHealth

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    RelayHealth has a great team of product people. Good attitude. Good benefits and bonus.

    Cons

    Used to be more like a start up environment. As it moves more to McKesson side, it's lost some of that flexibility in the market. There's constant change, but that's the dynamic nature of health IT.


  8. Healthcare analytics solution specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Alpharetta, GA
    Current Employee - Solutions Specialist in Alpharetta, GA

    I have been working at RelayHealth

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great energy and innovative mindset, startup type of atmosphere and every person is empowered to make decisions.

    Cons

    Salary is very low compared to other similar companies. There aren't too many other cons as I truly enjoy my job.

    Advice to Management

    Actually listen to employee feedback. Adjust pay scales to be commensurate with the industry.


  9. Good company but growth is not there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In IT in Atlanta, GA
    Current Employee - In IT in Atlanta, GA

    I have been working at RelayHealth full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Atmosphere is cool and work is busy. Good work/home balance life.

    Cons

    No room to move up in the company. Management is good old boy system.


  10. Helpful (1)

    A lot of motion, no action

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RelayHealth

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some smart people who want to make a positive impact in clinical technology

    Cons

    Lack of vision and cohesiveness. Some lack of strucutre is good but complete lack of structure is causing anarchy. Too many people at each meeting and you leave each meeting noth knowing who is doing what. Concerned that the culture cannot change without cleaning house

    Advice to Management

    Empower your employees and hold them accountable. It may be time for new management all together. Not sure situation can be salvaged with current group


  11. Helpful (2)

    Lack of leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Engineer in Emeryville, CA
    Former Employee - Operations Engineer in Emeryville, CA

    I worked at RelayHealth full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some very smart people
    Good benefits

    Cons

    Some of the worst management I have encountered in my career
    Promoting internally is great, until it means having incompetent and unskilled people managing critical teams
    Significant lack of skills to design, build, deploy and manage "cloud" technologies at scale resulted in some truly tragic/hilarious design decisions. You need to add people with the right skills as you mature and scale, its a different ball-game from being a start-up.
    Almost no long term strategic vision, everything was reactive, we would change direction on major initiatives as often as the wind did
    Zero accountability, even when it was completely clear that people ignored managements directives

    Advice to Management

    Rethink some of the people you have placed in key positions, hire competent and experienced (genuinely experienced not make-believe experienced) people to build your product.



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