Rent-A-Center

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Rent-A-Center Reviews in Chicago, IL

464 Reviews

2.5
464 Reviews
Rating Trends

Recommend to a friend
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Rent-A-Center CEO Robert D. Davis
Robert D. Davis
21 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 40 reviews)

  • Pretty decent pay considering you need no experience (in 36 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 34 reviews)

  • Long hours, the whole concept scams low income people andshould be illegal (in 81 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A place where you can learn many things on the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Aurora, IL
    Former Employee - Store Manager in Aurora, IL

    Pros

    Good communication from corporate down to stores.
    Good benefits as far as health, 401k, employee discounts.
    Overtime pay is included for the 8-10 hours of overtime that you need to work.

    Cons

    48-50 hours for hourly wage employees are non negotiable.
    Salary employees are told they get to work 40 hours, it actually becomes 50-60.
    High turnover rate with upper management, In the four years I was there I went through 5 different district managers.

    Advice to ManagementAdvice

    Show stability with management, its hard to focus behind a Regional Managers or District Manager's vision if they aren't going to be around for long.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    You do too much for too little pay and the task pile up quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL

    Pros

    great pay, cool environment, good amount of vacation, automatic overtime

    Cons

    long hours, unattainable goals, false promises,

    Advice to ManagementAdvice

    Get your acts together and realize the RTO (rent to own) market has plateau and will not rise higher then it is now.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Your Life is In their Hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Chicago, IL
    Current Employee - Assistant Manager in Chicago, IL

    Pros

    Good Pay. That's Pretty Much it. Oh Nice Health Benefits.

    Cons

    NO HOME LIFE. You will never see your family, children, friends. Hours are too long. Then they take this huge trip every year for Top Sale Mangers and District Mangers. My thing is, the trip is based on how we perform. Half of those Mangers and Especially those District Mangers aren't deserving of the trip because it was the Assistant Mangers and Customer Service Reps that got them that trip in the first place. What the Assistant Managers get? Nothing, has to fill in for the days the Mangers go on trip!

    Advice to ManagementAdvice

    If an customer calls with an complaint don't take their side cause 90% of the customers have bad pay history. Reiterate to them on time Payments!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative  in  Chicago, IL
    Former Employee - Customer Account Representative in Chicago, IL

    Pros

    Working here was great, people on this website like to whine about 48-55 hours a week but they pay you time and a half for anything over 40 hours, do you people not like money? With the way the economy is I took the job and worked my butt off and smiled. They could definitely afford to pay more but that will be discussed in the Cons section.

     This job is like any other, if you have good leadership your time at RaC will be great, if you have bad leadership your time will suck. The one thing I did notice is that ALL managers who give a crap did take everything any employee suggested and really tried to work it out with the higher ups, they do listen and they do try to help all employees.

    I left this job, but only because a better paying one was available.

    Cons

    There aren't too many Cons to this job (if you are a hard worker and not a whiny crybaby). The one thing that sucks is trying to collect money from people who are broke, if they have no money for rent, their 55" plasma tv bill is the least of their worries. Also chasing after skips/stolen accounts is a hassle but you get paid for it so it's whatever. Honestly for the work you do and for how profitable this company is, they could easily bump your pay about 3-4$ an hour and still make billions.

    Advice to ManagementAdvice

    Stop being so cheap, pay your employees a batter wage, you can afford it you greedy scumbags.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    hazardous work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  McHenry, IL
    Former Employee - Assistant Manager in McHenry, IL

    Pros

    never short of hours per week

    Cons

    power hungry district manager who plays favorites and verbally threats and harasses employees

    Advice to ManagementAdvice

    fire district manager m0092 cornell perry

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good place but

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cicero, IL
    Current Employee - Anonymous Employee in Cicero, IL

    Pros

    A lot of opportunities for moving up in the company, compensation at entry level is better than other industries in the same category.

    Cons

    Your job is always on the line, No time off, Managers are forced to work on days off, your week is normally a 60-70 hours work week, Pressure from the top down is incredibly high

    Advice to ManagementAdvice

    You guys have employees not slaves. Salary does not mean 70 hours work week

    No opinion of CEO
  8. 2 people found this helpful  

    Great pay, horrid hours and work conditions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CAR  in  Hazel Crest, IL
    Current Employee - CAR in Hazel Crest, IL

    Pros

    Paid weekly and Benefits, building relationships with the customers.

    Cons

    When you first begin your training session at RAC, almost every page says "Welcome to your Life", and "Welcome to your NEW career". Unfortunately, these arent just catchy tag lines, they are Dead Serious. Personal life is NON EXISTENT. There is absolutely NO understanding when it comes to balancing work and home life. Just the simple request for time off on a MANDATORY Saturday is alone grounds for termination if consistant enough. Not ACTUALLY missing a saturday, but just REQUESTING one off.

    I am very quick when learning new computer systems, as well as being proficient in Customer Service, as well as telemarketing. But a RAC, that dosnt matter. No one in management ever gives any kind of positive feedback even when credit is due, you often will only hear what you DIDNT do. Not to mention that code of phone ethics are CONSTANTLY being broken. Calling Customers 5 to 6 times a day, within only a couple of hours gets very old.

    Oh, and the manuel labor. Everything from being asked to move hundreds of pounds alone, to "Running" to knock on peoples doors at 8 oclock in the morning to make payments.

    Advice to ManagementAdvice

    Better communicaton, Understanding with employees, Less Hours. Why not hire more, and do shifts? Or Rotate weekends, and just give employees a 40 hour work week.

    Doesn't Recommend
    No opinion of CEO
  9.  

    some of the worst human beings I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Niles, IL
    Former Employee - Anonymous Employee in Niles, IL

    Pros

    decent pay, tolerable job if you have a good boss who leaves you alone
    bonuses could be good til they changed the program, it's more difficult now

    Cons

    dealing with the worst people-customers, co-worker and certainly bosses
    no life-50-70 hours and paid for 40 and no appreciation for it
    starting rate is $10.85 for staff so its very difficult to get good people for what they do(collections, repos, move furniture/appliances, sales and telemarketing to the same people they just did a collection call on)

    Advice to ManagementAdvice

    get a new business model that is more customer friendly and a better marketing plan for the local store level and that the politics out of promotions and performance evaluation.

    Try Aarons, they are cheaper at least

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    mixed emotions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    Pros

    good entry level salary
    good benefits
    promotes within
    unlimited growing potential

    Cons

    Extremely long hours
    Not balance between family/work time
    your vacation time is up to the management not up to you
    you might come to work if you're sick dying or very ill
    Everyone under a lot of pressure all day every day

    Advice to ManagementAdvice

    think about your employees, if they're happy and satisfied, everyone will be able to perform better.
    not saying to give everything up to your employees, but think that a happy work environment will give you a better performance, stop asking for impossible when they are impossibles, and focus on how to solve the problems instead of blaming others, it can be a great place to work but sometimes I feel like mgt don't care about employees

    Approves of CEO
  11.  

    Not a professional experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    Pros

    Working with great people every day ,the customers

    Cons

    If your not a person who parties with your co-workers ,then you will have a problem

    Advice to ManagementAdvice

    Stop stealing from the company

    Doesn't Recommend
    Disapproves of CEO

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