Rent-A-Center

  www.rentacenter.com
  www.rentacenter.com

Rent-A-Center Reviews in Chicago, IL

Updated October 30, 2014
Updated October 30, 2014
505 Reviews
2.4
505 Reviews
Rating Trends

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Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
46 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 45 reviews)

  • Pretty decent pay considering you need no experience (in 33 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 39 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 92 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Customer Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative in Chicago Heights, IL
    Former Employee - Customer Account Representative in Chicago Heights, IL

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    I liked working with customers
    I liked providing good customer service
    I liked selling products
    I liked helping people in need
    Decent pay

    Cons

    Having to do office work and make deliveries
    Having to repo merchandise
    Constant collections calls and harassment
    Overtime is not an option.
    Not much schedule flexibility

    Advice to ManagementAdvice

    Create a positive team environment. Do role playing to motivate sales. Discuss sales strategies. Promote team dynamics. Create positive work environment with less negativity. Hire people to specifically do deliveries and repos so office staff can focus on customer service and sales. Less long 12 hour days of work. More sick time and vacation days. Promote continuing education. Create part time opportunities.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Customer Relation Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative in Elgin, IL
    Current Employee - Customer Account Representative in Elgin, IL

    I have been working at Rent-A-Center full-time

    Pros

    People you work with are great

    Cons

    Company underpays you for everything you do. You have to sell, deliver furniture, and collect. Collections means you must take back people stuff when they can not pay.

    Advice to ManagementAdvice

    You need to pay a fair wage for all the work you demand from us!!!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    You do too much for too little pay and the task pile up quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    great pay, cool environment, good amount of vacation, automatic overtime

    Cons

    long hours, unattainable goals, false promises,

    Advice to ManagementAdvice

    Get your acts together and realize the RTO (rent to own) market has plateau and will not rise higher then it is now.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    A place where you can learn many things on the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Aurora, IL
    Former Employee - Store Manager in Aurora, IL

    I worked at Rent-A-Center full-time (more than 3 years)

    Pros

    Good communication from corporate down to stores.
    Good benefits as far as health, 401k, employee discounts.
    Overtime pay is included for the 8-10 hours of overtime that you need to work.

    Cons

    48-50 hours for hourly wage employees are non negotiable.
    Salary employees are told they get to work 40 hours, it actually becomes 50-60.
    High turnover rate with upper management, In the four years I was there I went through 5 different district managers.

    Advice to ManagementAdvice

    Show stability with management, its hard to focus behind a Regional Managers or District Manager's vision if they aren't going to be around for long.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Your Life is In their Hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Chicago, IL
    Current Employee - Assistant Manager in Chicago, IL

    I have been working at Rent-A-Center full-time (more than an year)

    Pros

    Good Pay. That's Pretty Much it. Oh Nice Health Benefits.

    Cons

    NO HOME LIFE. You will never see your family, children, friends. Hours are too long. Then they take this huge trip every year for Top Sale Mangers and District Mangers. My thing is, the trip is based on how we perform. Half of those Mangers and Especially those District Mangers aren't deserving of the trip because it was the Assistant Mangers and Customer Service Reps that got them that trip in the first place. What the Assistant Managers get? Nothing, has to fill in for the days the Mangers go on trip!

    Advice to ManagementAdvice

    If an customer calls with an complaint don't take their side cause 90% of the customers have bad pay history. Reiterate to them on time Payments!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative in Chicago, IL
    Former Employee - Customer Account Representative in Chicago, IL

    I worked at Rent-A-Center full-time (less than an year)

    Pros

    Working here was great, people on this website like to whine about 48-55 hours a week but they pay you time and a half for anything over 40 hours, do you people not like money? With the way the economy is I took the job and worked my butt off and smiled. They could definitely afford to pay more but that will be discussed in the Cons section.

     This job is like any other, if you have good leadership your time at RaC will be great, if you have bad leadership your time will suck. The one thing I did notice is that ALL managers who give a crap did take everything any employee suggested and really tried to work it out with the higher ups, they do listen and they do try to help all employees.

    I left this job, but only because a better paying one was available.

    Cons

    There aren't too many Cons to this job (if you are a hard worker and not a whiny crybaby). The one thing that sucks is trying to collect money from people who are broke, if they have no money for rent, their 55" plasma tv bill is the least of their worries. Also chasing after skips/stolen accounts is a hassle but you get paid for it so it's whatever. Honestly for the work you do and for how profitable this company is, they could easily bump your pay about 3-4$ an hour and still make billions.

    Advice to ManagementAdvice

    Stop being so cheap, pay your employees a batter wage, you can afford it you greedy scumbags.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    hazardous work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in McHenry, IL
    Former Employee - Assistant Manager in McHenry, IL

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    never short of hours per week

    Cons

    power hungry district manager who plays favorites and verbally threats and harasses employees

    Advice to ManagementAdvice

    fire district manager m0092 cornell perry

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good place but

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Cicero, IL
    Current Employee - Anonymous Employee in Cicero, IL

    I have been working at Rent-A-Center

    Pros

    A lot of opportunities for moving up in the company, compensation at entry level is better than other industries in the same category.

    Cons

    Your job is always on the line, No time off, Managers are forced to work on days off, your week is normally a 60-70 hours work week, Pressure from the top down is incredibly high

    Advice to ManagementAdvice

    You guys have employees not slaves. Salary does not mean 70 hours work week

    No opinion of CEO
  10. 2 people found this helpful  

    Great pay, horrid hours and work conditions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CAR in Hazel Crest, IL
    Current Employee - CAR in Hazel Crest, IL

    I have been working at Rent-A-Center

    Pros

    Paid weekly and Benefits, building relationships with the customers.

    Cons

    When you first begin your training session at RAC, almost every page says "Welcome to your Life", and "Welcome to your NEW career". Unfortunately, these arent just catchy tag lines, they are Dead Serious. Personal life is NON EXISTENT. There is absolutely NO understanding when it comes to balancing work and home life. Just the simple request for time off on a MANDATORY Saturday is alone grounds for termination if consistant enough. Not ACTUALLY missing a saturday, but just REQUESTING one off.

    I am very quick when learning new computer systems, as well as being proficient in Customer Service, as well as telemarketing. But a RAC, that dosnt matter. No one in management ever gives any kind of positive feedback even when credit is due, you often will only hear what you DIDNT do. Not to mention that code of phone ethics are CONSTANTLY being broken. Calling Customers 5 to 6 times a day, within only a couple of hours gets very old.

    Oh, and the manuel labor. Everything from being asked to move hundreds of pounds alone, to "Running" to knock on peoples doors at 8 oclock in the morning to make payments.

    Advice to ManagementAdvice

    Better communicaton, Understanding with employees, Less Hours. Why not hire more, and do shifts? Or Rotate weekends, and just give employees a 40 hour work week.

    Doesn't Recommend
    No opinion of CEO
  11.  

    some of the worst human beings I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Niles, IL
    Former Employee - Anonymous Employee in Niles, IL

    I worked at Rent-A-Center

    Pros

    decent pay, tolerable job if you have a good boss who leaves you alone
    bonuses could be good til they changed the program, it's more difficult now

    Cons

    dealing with the worst people-customers, co-worker and certainly bosses
    no life-50-70 hours and paid for 40 and no appreciation for it
    starting rate is $10.85 for staff so its very difficult to get good people for what they do(collections, repos, move furniture/appliances, sales and telemarketing to the same people they just did a collection call on)

    Advice to ManagementAdvice

    get a new business model that is more customer friendly and a better marketing plan for the local store level and that the politics out of promotions and performance evaluation.

    Try Aarons, they are cheaper at least

    Doesn't Recommend
    Disapproves of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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