Rent-A-Center

  www.rentacenter.com
  www.rentacenter.com
Work in HR? Unlock Free Profile

Rent-A-Center Reviews

Updated September 30, 2014
Updated September 30, 2014
466 Reviews
2.5
466 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
30 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 42 reviews)

  • Pretty decent pay considering you need no experience (in 38 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 37 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 85 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great benefits, they promote from with in. Competitive sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Bolivar, TN
    Former Employee - Sales Assistant in Bolivar, TN

    I worked at Rent-A-Center full-time for less than a year

    Pros

    The benefits are Excellent. They train you and promote from with in. If you like sales, this is a great place to work because RAC is sales driven and all about the numbers. You really get to know your customers. If you are a people person this is good.

    Cons

    Off days are never together. They are always closed sundays. And the other off day is Tues, Wedns, or Thurs. To force sales, corporate sends out emails district wide with numbers and taunting or ridiculing poor sales performance. Collections can be stressful. Every Thursday is cold calls to generate sales from previous customers or references.

    Advice to ManagementAdvice

    Try positive tactics to encourage associates to meet or exceed sales goals instead.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It was a very demanding job. It gave me challenges which I love.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Credit Manager  in  Morristown, TN
    Former Employee - Assistant Credit Manager in Morristown, TN

    I worked at Rent-A-Center full-time for more than a year

    Pros

    It gave me challenges. It was fast pace for the most part. Everyday there was things that was the same yet different. I enjoyed the physical labor and the clerical demands. My co-workers were wonderful. The management was understanding when it came to family matters.

    Cons

    Sometimes upper management didn't value anything it was always about numbers more than what you had accomplished.

    Advice to ManagementAdvice

    Promote more and value your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    good company good benifits

    Cons

    must have a valid drivers license without any problems cause first 6 mo you will be driving

    Recommends
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Customer Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative  in  Chicago Heights, IL
    Former Employee - Customer Account Representative in Chicago Heights, IL

    I worked at Rent-A-Center full-time for more than a year

    Pros

    I liked working with customers
    I liked providing good customer service
    I liked selling products
    I liked helping people in need
    Decent pay

    Cons

    Having to do office work and make deliveries
    Having to repo merchandise
    Constant collections calls and harassment
    Overtime is not an option.
    Not much schedule flexibility

    Advice to ManagementAdvice

    Create a positive team environment. Do role playing to motivate sales. Discuss sales strategies. Promote team dynamics. Create positive work environment with less negativity. Hire people to specifically do deliveries and repos so office staff can focus on customer service and sales. Less long 12 hour days of work. More sick time and vacation days. Promote continuing education. Create part time opportunities.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    awesome people, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative  in  Fort Worth, TX
    Former Employee - Customer Account Representative in Fort Worth, TX

    I worked at Rent-A-Center full-time for more than a year

    Pros

    Most of the employees that work there are decent people, and there is constantly something to do that makes the day go by really fast.

    Cons

    This job is NOT for somebody with a family!!!! The days start really early and can go well into the night so if your kids are involved in anything at all be prepared to miss it. There expectations are impossible to achieve and there is constant pressure from upper management to meet those expectations or you will lose your job.

    Advice to ManagementAdvice

    value your employees and give them a reason to want to stay and work hard.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Assistant manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center

    Pros

    You get to leave the store during the day delivering product or flyering

    Cons

    Nasty work environment, rude people, you have to hound people morning noon and night, bosses hound you if your not selling whether you are on delivery all week or not

    Advice to ManagementAdvice

    Slow down training process. Give each applicant plenty of time to learn a section before going on to something knew andexpecting them to automatically understand how or why your doing it that way.

    Doesn't Recommend
  8. 2 people found this helpful  

    Great company and friendly environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative  in  Bakersfield, CA
    Current Employee - Customer Account Representative in Bakersfield, CA

    I have been working at Rent-A-Center full-time for more than a year

    Pros

    48 hours minimum. Decent pay. Easy work.

    Cons

    Dealing with rude and angry customers.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good Experience to add to a resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Akron, OH
    Current Employee - Assistant Manager in Akron, OH

    I have been working at Rent-A-Center full-time for more than 5 years

    Pros

    If you love customer interaction. This is the place for you. The pay is great and the customers are great.

    Cons

    Long hours, no work/life balance. There is not enough diversity in this company. I have only met one African American female Store Manager since I have been with this company.

    Advice to ManagementAdvice

    Times are changing and District Managers need to be able to adapt.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    It was a great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Bullhead City, AZ
    Former Employee - Store Manager in Bullhead City, AZ

    I worked at Rent-A-Center for more than 5 years

    Pros

    lots of medical coverage for employees

    Cons

    not alot of time for family

    Advice to ManagementAdvice

    please take care of your team and they will take care of you

    Recommends
    Approves of CEO
  11.  

    No piece of mind while working at RAC. Always in fear losing your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time for more than 10 years

    Pros

    The customers and coworkers were great people. Great pay and benefits.

    Cons

    Absolutely no work/life balance. What is the point of great pay if you can not enjoy it.

    Advice to ManagementAdvice

    Get back to the roots of what made the company great. Pay your customer account representatives a better hourly rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

+ Add Photo

Worked for Rent-A-Center? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.