Rent-A-Center

  www.rentacenter.com
  www.rentacenter.com
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Rent-A-Center Reviews

Updated September 16, 2014
Updated September 16, 2014
458 Reviews
2.5
458 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
28 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 40 reviews)

  • Pretty decent pay considering you need no experience (in 36 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 34 reviews)

  • Long hours, the whole concept scams low income people andshould be illegal (in 81 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good Experience to add to a resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Akron, OH
    Current Employee - Assistant Manager in Akron, OH

    I have been working at Rent-A-Center full-time for more than 5 years

    Pros

    If you love customer interaction. This is the place for you. The pay is great and the customers are great.

    Cons

    Long hours, no work/life balance. There is not enough diversity in this company. I have only met one African American female Store Manager since I have been with this company.

    Advice to ManagementAdvice

    Times are changing and District Managers need to be able to adapt.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    It was a great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Bullhead City, AZ
    Former Employee - Store Manager in Bullhead City, AZ

    I worked at Rent-A-Center for more than 5 years

    Pros

    lots of medical coverage for employees

    Cons

    not alot of time for family

    Advice to ManagementAdvice

    please take care of your team and they will take care of you

    Recommends
    Approves of CEO
  3.  

    No piece of mind while working at RAC. Always in fear losing your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time for more than 10 years

    Pros

    The customers and coworkers were great people. Great pay and benefits.

    Cons

    Absolutely no work/life balance. What is the point of great pay if you can not enjoy it.

    Advice to ManagementAdvice

    Get back to the roots of what made the company great. Pay your customer account representatives a better hourly rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fast paced enterprise, focused on stepping up to the next performance level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Rent-A-Center full-time for more than a year

    Pros

    Excellent people, lots of opportunity to take on more challenges and try new things. If you're focused on the customer, or serving the needs of the people who serve the customer, you can do great things.

    Cons

    Culture has a very short view of the future... strategy is anything that takes place 6 months in the future. Just learning project planning, not yet doing portfolio management. Difficult to get buy-in for activities that will produce results in more than 6 months.

    Advice to ManagementAdvice

    The drive under the former CEO to move towards a servant-leader culture had the possibility to create greatness. I'm really uncertain if the current obsession to give the market quarterly estimates and then drive to those numbers is serving the long term needs of the organization.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Rentacenter has taught me a lot, I've enjoyed it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Texarkana, TX
    Current Employee - Assistant Manager in Texarkana, TX

    I have been working at Rent-A-Center full-time for more than 3 years

    Pros

    Good benefits, great pay, off on Sundays.

    Cons

    Long hours, not enough family time.

    Advice to ManagementAdvice

    Na

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    A place to challenge you skills

    Current Employee - Appliance Technician  in  Orlando, FL
    Current Employee - Appliance Technician in Orlando, FL

    I have been working at Rent-A-Center full-time for more than a year

    Pros

    friendly environment, good benefits

    Cons

    10 hrs shift, hard work

    Advice to ManagementAdvice

    organization is very important for the efficiency of the technician

  8.  

    Good and Bad - depending on your Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Rent-A-Center full-time for more than 8 years

    Pros

    Promote from within and provide training

    Cons

    Long hours and always always 'what have you done for me lately' even if last week.

    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Stockholm syndrome. (Assistant Manager, former COE Store Manager)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Rent-A-Center full-time for more than 5 years

    Pros

    Great experience with customer service, guaranteed overtime (where the real bacon was brought home) and an excellent employee purchase program. You will learn to hone your skills in entry consumer sales, merchandise service and resolution of customer discrepancies.

    Cons

    Store level business focus is no longer about matching the merchandise to the customer, but about how high you can raise your APU (average price per unit). This company used to truly create an atmosphere where the merchandise would sell itself as ground breaking and cutting edge, where as now you focus on how deep can you get into the customer's pocket while selling the American dream.

    At times where there was actual potential for a life long career with visions of long term goals, the mantra now states, "what can you do for me today". Bipolar management makes you unsure as far as what your goal is for the day, until you get the emails from the regional director and the additional snippet from the district manager who directly correlate numbers and effort together. Imagine the " if wishes were fishes " mentality.

    They have recently cut hours across the hourly board in the name of "more time with the family" when in fact your stock has dropped off the charts and we needed to save ≈$21M. I can live with the cut but don't tell me an orange is an apple by shaving a half hour of each morning and cutting meal period in half.

    When they say RAC is your life's work, they mean it. The only guaranteed off day is Sunday on account of the storefronts being closed (for now). You get the feeling of compassion for those who even attempt to blacklist you to start here (is. Stockholm Syndrome)

    Advice to ManagementAdvice

    Legitimate interpersonal leaders are a must in this industry and Ernie Talley is rolling in his grave at the management and (lack of) true leadership in the districts and regions across the company. Make a long term relationship with your employees by considering some intangibles (employee development for starters) before promoting to District Manager and above. Don't falter at one days hiccup but rather try not to deviate from long term goals over losing 3 bor on a Wednesday, per se.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Great company and friendly environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative  in  Bakersfield, CA
    Current Employee - Customer Account Representative in Bakersfield, CA

    I have been working at Rent-A-Center full-time for more than a year

    Pros

    48 hours minimum. Decent pay. Easy work.

    Cons

    Dealing with rude and angry customers.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Decent Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    Easy work, Overtime, Hourly managers, Monthly Bonuses

    Cons

    Pay gap between assistant managers, sales managers, and district managers is huge.

    Advice to ManagementAdvice

    Pay more and you'll get better talent.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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