Rent-A-Center Reviews

Updated July 1, 2015
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2.6
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Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
111 Ratings

Pros
  • good pay employee discounts good benefits (in 45 reviews)

  • Pretty decent pay considering you need no experience (in 33 reviews)

Cons
  • No work life balance due to the 50 hour work week schedule (in 39 reviews)

  • Company required many long hours (in 92 reviews)

More Pros and Cons

659 Employee Reviews

Sort: Popular Rating Date
  1. rent to own

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Lufkin, TX
    Current Employee - Sales Manager in Lufkin, TX

    I have been working at Rent-A-Center (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It's a very detail oriented job that opens your work experience to many different facets

    Cons

    Unrealistic expectations not enough incentives for any employees other then management can't take anytime off

    Advice to Management

    Praise your coworkers for their accomplishments and be understanding to their needs


  2. It was okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center full-time

    Pros

    Pay was okay . Customers was okay. Fun place to work

    Cons

    Long hours . Bad management. They wanted cars to do all the work

    Advice to Management

    Spread work out. Update customers info


  3. District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Albany, NY
    Current Employee - District Manager in Albany, NY

    I have been working at Rent-A-Center full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Excellent Training Programs, many great co-workers and overall clean stores.

    Cons

    Upper management puts a lot of stress on collecting credit and getting sales at any cost.

    Advice to Management

    Show more passion for co-workers and sincerely listen to their recommendations and concerns.


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  5. Decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA

    I have been working at Rent-A-Center full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Big company all the benefits you need, good pay , possibly I can retire with them

    Cons

    It's a commitment from customers to companies and always your DM or RD is threatening your job and your employees

    Advice to Management

    You deal with a lot


  6. Excellent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Martinsville, VA
    Current Employee - Sales Manager in Martinsville, VA

    I have been working at Rent-A-Center full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Compensation and room for professional growth from inside promoting.

    Cons

    Not as many available positions to be promoted to.

    Advice to Management

    Keep up the good work raise the pay and lower the hours to help support quality of life.


  7. Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Jackson, MS
    Current Employee - Assistant Manager in Jackson, MS

    I have been working at Rent-A-Center full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours, one hour lunch break, a good training system for new hires, and an established base to which you should be able to grow from. Lastly you are paid weekly.

    Cons

    The insurance is high, making collections, getting cursed out by customers, having to go into some very nasty houses, and the fact you are limited on how much you are allowed to work.

    Advice to Management

    Continue on your path, but if you have had a customer have 3 hard accounts or they were a first payment default stop allowing them to rent merchandise.


  8. Helpful (2)

    Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Rent-A-Center

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Benefits, Working as a team

    Cons

    Over worked and Underpaid, dangerous field work depending on area


  9. good place to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Orem, UT
    Former Employee - Assistant Store Manager in Orem, UT

    I worked at Rent-A-Center full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    fun atmosphere to work in

    Cons

    sundays were mandatory to work

    Advice to Management

    maybe give every other Sunday off to employees


  10. Helpful (2)

    Credit Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Manager in Portland, OR
    Former Employee - Credit Manager in Portland, OR

    I worked at Rent-A-Center

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    No formal qualifications needed; reasonably rapid advancement with demonstrated success.

    Cons

    I have worked in rent-to-own for 7 years with two national companies, and the industry itself is a brutal whirlwind of personnel changes.

    So, the goal is to find the best people who can demonstrate excellent retail sales skills (and build a uninterrupted track record of positive results), know the stock of their own store (as well as same-district stores) as well as the supply chain, and have a detailed in-depth knowledge and flawless execution of first-party collection practices.

    What could go wrong?

    For most companies, the answer would be to separate the functions. Alas, in my experience, the philosophy has been to instead expect all the staff to execute all functions, while making sure that the actual staffing is thin enough to not completely ruin profit.

    The clue is the training system. As I evaluate companies now, if I see that they have slick online training system in place, I will usually confirm my suspicions about a high turnover rate.

    Other reviewers have succinctly covered other shortcomings of this company, but I would extend most of those shortcomings to the entire industry as well.

    Advice to Management

    I acknowledge management is in a spot. They never will staff a store, the way I would, to have sustainable growth with reasonable collections, and provide the kind of world-class customer service management continually exhorts us to have.

    Instead, management continues to lump successful stores in districts with unsuccessful stores, so the profitable stores pull the weight for the whole district. A district with a net profit of any kind then indicates some kind of meaningful win.

    No.

    You crush too many good people in poorer performing stores using poor management techniques, which I will not trouble to recount here.

    The only people that seem to really win are the corporations, which still make their franchise fees (where applicable), their cut of markup on merchandise wholesaled to stores, and other fixed operational fees.

    The industry is broken. If I had the answer, I'd sell my solution to the corporations as a consultant.


  11. Unhappy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Representative in Fayetteville, NC
    Former Employee - Customer Account Representative in Fayetteville, NC

    I worked at Rent-A-Center (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits, pay, and loved the customers

    Cons

    Management doesn't care about there employees



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