Rent-A-Center

www.rentacenter.com

Rent-A-Center Reviews

Updated January 23, 2015
Updated January 23, 2015
526 Reviews
2.4
526 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
56 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 45 reviews)

  • Pretty decent pay considering you need no experience (in 33 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 39 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 92 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Could be better, but not the best Place I've worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative in Wapakoneta, OH
    Current Employee - Customer Account Representative in Wapakoneta, OH

    I have been working at Rent-A-Center

    Pros

    Decent pay
    Good workout (you will be making deliveries constantly)
    Great benefits, and plenty of vacation time as the time goes on.
    Great learning material on how appliances, tvs and computers work.

    Cons

    Long hours. This is a retail store, open from 10-7 almost everyday. You will feel as if you live at work. Average per week is 45.
    Poor management, at least at the store I worked at. Not making good calls with who to rent to, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Managee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center

    Pros

    Good pay, fun place to be

    Cons

    Long hours delivering furniture and collections

  3.  

    Training and Quality Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center

    Pros

    The people at Rent A Center are strong in quality and care about each other.

    Cons

    Management is not good at selecting leaders which can impact employee development.

    Recommends
    Approves of CEO
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  5. 2 people found this helpful  

    Great Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Dallas, TX
    Current Employee - District Manager in Dallas, TX

    I have been working at Rent-A-Center full-time (more than 5 years)

    Pros

    Pay for performance. Top performers are recognized & rewarded. Great advancement opportunities. Competitive compensation. Full range of benefits. Expectations are fair & realistic.

    Cons

    Business demands can be challenging with current staffing model/hours model. Most Team Members complain about the long hours. Customer base presents a challenging environment.

    Advice to ManagementAdvice

    Let your Leaders LEAD.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent pay, but no life work balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    Excellent pay. Can move up very fast. Full benefits with 401K.

    Cons

    Super stressful job. Numbers based company. Very high turnover due to hours and pressure to achieve company standards. No life work balance.

    Advice to ManagementAdvice

    You are only as good as your people.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great Work - No work/Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Rent-A-Center full-time (more than an year)

    Pros

    Great Co-Workers, Interesting Work, Employee Purchase Option

    Cons

    Hours (12 plus hour days), No Work-Life Balance, Low Pay

    Advice to ManagementAdvice

    You talk about work-life balance but there is none! Adding 1-2 more staff to the stores will allow for split schedules that will allow staff to get home at a decent hour to spend time with the kids. There is no reason to make employees work an open to close every day because Im sure you don't!

    Disapproves of CEO
  8. 1 person found this helpful  

    NO JOB SECURITY

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    PAYS WELL lots of benefit options

    Cons

    no job security
    your job to make people pay

  9.  

    Horrible Work Ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative in Waterbury, CT
    Current Employee - Customer Account Representative in Waterbury, CT

    I have been working at Rent-A-Center full-time (more than an year)

    Pros

    Great Pay, Opportunity for Advancement

    Cons

    Long Hours, Bad Training, Horrible Management

    Advice to ManagementAdvice

    Rent-A-Center has to be,by far, the worse company I have ever work with. The training process takes about 3-5 weeks to end up doing exactly the opposite of what you have learn. Your store manager wants you to become pushy salesman and the most ruthless collection agent known to man. And don't bother calling a district manager because they are the ones giving the order(according to your store manager) and if you file a complaint through HR you will never hear from them. And you will be constantly threaten that you will lose your job if you don't do as they say or meet the numbers.

    This company revolves them self with numbers, both in the collections and Sales. If not kept all hell breaks lose. During my 1 year experience with RAC, I came to see a lot of employes and managers come and go for not meeting the numbers, so be ready to meet them especially if you work on the lower class area.

     And in another note if you are applying for RAC, please consider the fact the you won't be home for a very long time because you are demanded to work over time (50+hrs) all the time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Credit manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Indianapolis, IN
    Current Employee - Assistant Manager in Indianapolis, IN

    I have been working at Rent-A-Center

    Pros

    Great pay good benefit of every Sunday

    Cons

    No job to home balance they cut the maximum hrs to 45hrs but all they did was allow manager to have employees come in later still leave late I see other store are doing great store morale where I work is down on the ground all coming from a egotistic control freak and no respect for no other employee opinion manager who thinks only words that counts is his then u got upper management that are aware of the situation and don't do nothing just by knowing manager has higher turn over rate in district been with company 6 month seen 5 ppl either quit or transfer out

    Doesn't Recommend
    Negative Outlook
  11.  

    An OK experience the 2nd time there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronic Technician in Chicago, IL
    Former Employee - Electronic Technician in Chicago, IL

    I worked at Rent-A-Center

    Pros

    When they had the accounts, times were good. Some OT but not excessive. A fairly relaxed atmosphere. Limited opportunities for advancement or growth. Compensation was OK. Health Insurance became expensive.

    Cons

    Upper level management in service failed to acquire new service accounts from outside vendors. They ran off the new accounts they got in 2006 by raising their rates too high. Service techs bore the brunt of the work slow downs. Too many of us wound up using our paid time off to make up for days with no work. This company operates their service like this. Slightly over staffed and you wind up with a part time job when you start to add up the hours and your pay at the end of the year.

    Advice to ManagementAdvice

    Your failures to grow the business resulted in a lot of heart ache for technicians.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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