Rent-A-Center Reviews

Updated March 27, 2015
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Employee Reviews

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  1. Not enough family time
    -lots of pressure
    -always stressed
    -always short a person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Beaverton, OR
    Current Employee - Assistant Manager in Beaverton, OR

    I have been working at Rent-A-Center full-time (more than 3 years)

    Pros

    Learning the job and getting to know area

    Cons

    Too much pressure and no outside life

    Advice to ManagementAdvice

    Take it easybon your employees

    Doesn't Recommend
    Positive Outlook
  2. Appreciate your good employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    The pay and 70% of customers are enjoyable. Coworkers become closer than co workers. Your with them so much they are your family from home.

    Cons

    Upper Management will lie and promise advancement in order to keep you from taking better opportunities. They rarely appreciate good employees. Overlook performance and promote who they are buddy buddy with. Get it in writing. That's all.

    Advice to ManagementAdvice

    Go back to your core values. Improve the quality of life of your coworkers and customers, then you will not have such a turn over, in both ways. Stop seeing dollar signs and appreciate your customers. Satisfied customers will return and disgruntled customers will go to your competitors. With 3000 stores you could give them better deals and treat them with respect.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. I started as a CAR moved up to Assistant Manager, now a Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Covina, CA
    Current Employee - Store Manager in Covina, CA

    I have been working at Rent-A-Center

    Pros

    Who doesn't love overtime? Even managers get overtime. This is a fast paced environment , you will be challenged and those that can take it will rise to the top. Bottom line it's all about performance I am proof that all it takes is some hard work and your time will come

    Cons

    Long hours, difficult customers, bad employees, or undertrained employees work life balance not ideal but We don't work Sunday's so woohoo!!

    Advice to ManagementAdvice

    If you're lowering overhead and reducing wages don't sugar coat it. Also be realistic with your goals

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. A good steady job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Pacific, MO
    Former Employee - Sales Manager in Pacific, MO

    I worked at Rent-A-Center full-time (more than a year)

    Pros

    Good pay, easy to do, lots of hours

    Cons

    Customers have problems 24/7. You must work over 40 hours every week.

    Recommends
    Positive Outlook
  6. Hours are rough and expectations are unrealistic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Saint Louis, MO
    Former Employee - Store Manager in Saint Louis, MO

    I worked at Rent-A-Center full-time (more than 8 years)

    Pros

    The incentives and bonus structure was nice, But then it was all changed.

    Cons

    The hours are awful if you have a family. The expectations are unrealistic when compared to the expectations of their biggest competitors.

    Advice to ManagementAdvice

    Take better care of your people and your valued lifelong customers.

    Doesn't Recommend
    Negative Outlook
  7. Horrible management. No respect for employees in the whole district. Endless broken Promises. Lots of HIGH demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Assistant Manager in Twin Falls, ID
    Former Employee - Lead Assistant Manager in Twin Falls, ID

    I worked at Rent-A-Center full-time (more than a year)

    Pros

    Always staying busy fast paced work. Decent pay. Get to travel a lot doing deliveries, sales, marketing and collecting. Everyone does a little of everything at times so it isn't boring.

    Cons

    A lot of miscommunication due to everyone doing everyone's job. No real structure and unrealistic goals. 50+ hours a week with no life to do anything weather one is single or has a family. Constantly getting called in on days you need off due to employees quiting or lack of work ethic. Always short handed no matter what. High turnover rate. Very stressful environment.

    Advice to ManagementAdvice

    Keep commitments as promised. You are quick to write one up but not quick at All to reward Hard work. I can pay for my lunch too thanks. I expect a better reward for making you Money.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. The crush your dreams and you life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL

    I have been working at Rent-A-Center

    Pros

    The income is great.you get paid weekly and your off on sundays.

    Cons

    You bearly get to see your family is my biggest problem. This company has taken away so much time .It is very stressfull and sometimes management makes demands that are unrealistic.the call you last minute so you have to work late and alot of pressure.

    Advice to ManagementAdvice

    realy many of you started at the bottom also.If their is no sales im sure the team is doing everything possible to get some and if collections are bad we cant forse people to pay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. ...there IS light at the end of the tunnel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Assistant Manager in Duarte, CA
    Former Intern - Assistant Manager in Duarte, CA

    I worked at Rent-A-Center as an intern (more than 5 years)

    Pros

    I'm now able to appreciate the people I work with, my family and friends, SPARE TIME, less stress and an actual career that recognizes talent, hard work and intelligence over brown-nosing, energetic yes-men/women. Met some really great people who I still associate with today. The fact that you're given a million things to do each day while ALSO trying to cover your incompetent co-workers behinds, is actually quite character building. Unfortunately, those same incompetent co-workers will undoubtedly take credit for YOUR hard work and thus you will be stuck in a perpetual revolving carousel of misery and suffering. All while hoping that ONE DAY your efforts and hard work will finally be recognized and justice will prevail. Alas, such is not the case due to the fact that those same incompetent co-workers have quite masterfully been weaseling their way into management positions for decades. The only positive takeaway is that you do truly appreciate life in general once you are freed from those RAC shackles. You come away so battle tested and having endured such utter ignorance and mismanagement, it's impossible not to come out of there a stronger person. It's like a soldier on a team of blind, one-armed, wheelchair bound troops armed with water guns-- going up against enemies with tanks and missiles. You come out of there alive, you sure as hell appreciate it, but you never look back.

    Cons

    -You work with and amongst fools and scumbags. (Take a look at the laughable grammar, spelling and overall poor sentence/story structure from 90% of the current employers to get a taste of the awesome go-getters the company looks to promote into management positions. These managers are undoubtedly writing a positive review to try and passive-aggressively get something off their chest while also trying to score some brownie points with their DMs... OR writing in at their DMs request to try and score some brownie points with the Regional bosses. That's how it works here people, get used to it.)
    -Constant turnover. (some realize it sooner, some later... the place is no good)
    -Unrealistic goals that only fit the needs of upper management. (numbers aren't met, they can blame someone else at the bottom of the totem pole and repeat the cycle)
    -No modern business practices or structure taking place. (Upper mgmt only looking to make their $$, the rest of the herd can fend for themselves)
    -Customers are expendable and so are the employees
    -Employees not valued. (Cheap awards and incentives are put in play to appease the uninitiated, but they are laughable in comparison to other companies. "Get 50 sales this week and you get a chance for a half day off!!" Nevermind your workload will pile up and you'll have to work an extra day just to catch up. LOL
    -The company has lost and will continue to lose genuinely GOOD employees because those in"power" have no idea how to manage things. They read a couple of self help books and regurgitate the same old tired cliches and rhetoric passed on down the line and think they're making progress. LOL

    Advice to ManagementAdvice

    Think outside the box.
    Work smarter, not harder.
    Give 100%.
    Raise the bar.
    Step up to the challenge and be a leader not a follower.
    Etc, etc. etc....

    Doesn't Recommend
    Negative Outlook
  10. Quantity over quality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative in Cincinnati, OH
    Current Employee - Customer Account Representative in Cincinnati, OH

    I have been working at Rent-A-Center

    Pros

    The benefits and opportunity for advancement.

    Cons

    Pay rate is average but is unbalanced by the amount of work that is required in any given work week. Scheduled hours are barely ever maintained, 5-10 hours of overtime is typical but results in retaliation from upper management. Shifts are not arranged efficiently to get the amount of work done and the bulk of labor is left to low seniority employees. Deliveries are constantly late or rescheduled due to poor scheduling or lack of initiative on middle management's part. Middle management is poorly staffed and underqualified. Complaints are rarely addressed or resolved.

    Advice to ManagementAdvice

    Advance those with the required work ethic and competence to management positions. Investigate and resolve employee complaints. Efficiently schedule tasks based on the workload and consider quality over quantity concerning deliveries.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Store Manager Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Rent-A-Center full-time (more than 10 years)

    Pros

    Friendly coworkers, training was good with high expectations, good compensation. Expect to work hard.

    Cons

    You will work hard while there

    Advice to ManagementAdvice

    Company benefits were good.

    Recommends
    Neutral Outlook
    No opinion of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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