Rent-A-Center Reviews

Updated July 1, 2015
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659 Employee Reviews

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  1. Zero work/home balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Sacramento, CA
    Former Employee - Assistant Manager in Sacramento, CA

    I worked at Rent-A-Center full-time (Less than a year)

    Recommends
    Recommends

    Pros

    Started with good pay, benefits and promotion after 3 months.

    Cons

    Unrealistic expectations from upper management for employee and given workload, long hours mandatory, no proper training, supervisor wouldn't show up on her schedule days

    Advice to Management

    Train your employees properly, have reasonable work expectations of your employees, get rid of managers that dump their work on their fellow employees.


  2. Helpful (1)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None at all. It was a terrible job.

    Cons

    Lied about position entirely. What I interviewed for was not the position I was hired for


  3. Helpful (1)

    Time managment is key

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Aurora, IL
    Current Employee - Customer Service Specialist in Aurora, IL

    I have been working at Rent-A-Center full-time (More than a year)

    Neutral Outlook
    Neutral Outlook

    Pros

    Great Atmosphere to work in. Have a lot of hands on experience working 1 on 1 with customers. Direct and indirect sales. Looks great On Resume

    Cons

    Long Hours, expect to work every Saturday.

    Advice to Management

    Become more involved. Give your employers the opportunity to be seen and heard. Give your employee's a change of pace give them a weekend off, rotating weekends would be nice.


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  5. Upper management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay, good benefits, 401k match, vacation, pto days, coworker purchase program, stability, discounts, medical ok, life insurance is good as well

    Cons

    Management, extremely hard on numbers, there is no work life balance, 60+ hours each week while salary, very poor human resources department. Upper managent does not practice what they preach. Instead of ever offering help, they discuss cars and sports

    Advice to Management

    Practice what you preach ( having a servants heart)


  6. Helpful (1)

    Should have stayed an assistant mgr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center full-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Money is good, advancement opportunity is great, overall experience is very beneficial

    Cons

    Extremely long hours, hard to have an outside life, overwhelming , stressful, and underappreciated

    Advice to Management

    Find a way to really live up to the mission statement which is to improve the lives of coworkers


  7. Excellent company to learn and run a business.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in New York, NY
    Former Employee - District Manager in New York, NY

    I worked at Rent-A-Center full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very rewarding for the hard work and the ability to advance in the company. Strong leadership.
    Dedicated training department.

    Cons

    Work / life balance. You need strong managerial skills in order to be in charge of your destiny.

    Advice to Management

    There is a reason RAC is #1.


  8. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Gaithersburg, MD
    Former Employee - Sales Assistant in Gaithersburg, MD

    I worked at Rent-A-Center full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Alot of hours. Small team. Diverse working enviornment.

    Cons

    Deliveries. Irate customers. Application process.

    Advice to Management

    Stop being friends with employees and manage them.


  9. Clerical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Representative in Detroit, MI
    Former Employee - Customer Account Representative in Detroit, MI

    I worked at Rent-A-Center (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working with the public and working as team.

    Cons

    Long hours and no scheduled breaks or lunch.


  10. Helpful (1)

    great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Rent-A-Center full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good pay rate for managers. Good benefits. Short hours for retail (45 - 50 per week) No sundays. Fun friendly atmosphere. Work hard and you can get promoted very fast.

    Cons

    New CEO has cut a lot of corners to cut cost at the expense of lower level employees in order to show better profit for the company. Culture and Values are starting to decline.

    Advice to Management

    Learn from the founder and look out for your employees and not just your pockets. The company became what is because of Mark and I would hate to see it drop off, due to change in views.


  11. Helpful (1)

    Customer Account Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Representative in Medford, MA
    Current Employee - Customer Account Representative in Medford, MA

    I have been working at Rent-A-Center full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Advancement if you are talented and motivated.

    Cons

    Long hours. Questionable collection practices.



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