Rent-A-Center

  www.rentacenter.com
  www.rentacenter.com

Rent-A-Center Reviews

Updated November 19, 2014
Updated November 19, 2014
489 Reviews
2.5
489 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
42 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 43 reviews)

  • Pretty decent pay considering you need no experience (in 38 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 37 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 88 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Long hours, no appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager/Sales Manager in Honolulu, HI
    Former Employee - Assistant Manager/Sales Manager in Honolulu, HI

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    Great co-workers, extensive training, knowledge, experience, great benefits, lots to do, keeps you busy, quick promotion for those that management feels worthy

    Cons

    Long hours, no appreciation, no recognition, no fun or down time for support staff/employees, upper management enjoy lunches and fun days. Management take credit for accomplishments of staff

    Advice to ManagementAdvice

    Appreciate your staff, give credit where it is deserved, not take credit when not warrented

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Rentacenter has taught me a lot, I've enjoyed it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Texarkana, TX
    Current Employee - Assistant Manager in Texarkana, TX

    I have been working at Rent-A-Center full-time (more than 3 years)

    Pros

    Good benefits, great pay, off on Sundays.

    Cons

    Long hours, not enough family time.

    Advice to ManagementAdvice

    Na

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Management is Horrible in Home Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Plano, TX
    Former Employee - Customer Service Representative in Plano, TX

    I worked at Rent-A-Center full-time (more than 3 years)

    Pros

    Job Security and paid weekly.

    Cons

    Pay looks to be good, until you find out what all you have to do.
    Management is horrible!!! I worked in the Home Office for three years and received a total of $1 raise for all three years, despite the high call volume. I would take well over 100 calls daily, while other "team" members did half that amount.
    No promotion advancement unless you kiss butt.
    I would be cussed out daily from customers and management would only past the buck. Never takes responsibility for the company's actions in the field.

    Advice to ManagementAdvice

    Clean house starting with upper management, and go down the line in the call center.
    Actually start to care about your customers and not treat them like scum! They're the reason you're in business!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Assistant manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center

    Pros

    You get to leave the store during the day delivering product or flyering

    Cons

    Nasty work environment, rude people, you have to hound people morning noon and night, bosses hound you if your not selling whether you are on delivery all week or not

    Advice to ManagementAdvice

    Slow down training process. Give each applicant plenty of time to learn a section before going on to something knew andexpecting them to automatically understand how or why your doing it that way.

    Doesn't Recommend
  6. 4 people found this helpful  

    Great company and friendly environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative in Bakersfield, CA
    Current Employee - Customer Account Representative in Bakersfield, CA

    I have been working at Rent-A-Center full-time (more than an year)

    Pros

    48 hours minimum. Decent pay. Easy work.

    Cons

    Dealing with rude and angry customers.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good and Bad - depending on your Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Rent-A-Center full-time (more than 8 years)

    Pros

    Promote from within and provide training

    Cons

    Long hours and always always 'what have you done for me lately' even if last week.

    Neutral Outlook
    No opinion of CEO
  8.  

    A place to challenge you skills

    Current Employee - Appliance Technician in Orlando, FL
    Current Employee - Appliance Technician in Orlando, FL

    I have been working at Rent-A-Center full-time (more than an year)

    Pros

    friendly environment, good benefits

    Cons

    10 hrs shift, hard work

    Advice to ManagementAdvice

    organization is very important for the efficiency of the technician

  9.  

    Fast paced enterprise, focused on stepping up to the next performance level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    Excellent people, lots of opportunity to take on more challenges and try new things. If you're focused on the customer, or serving the needs of the people who serve the customer, you can do great things.

    Cons

    Culture has a very short view of the future... strategy is anything that takes place 6 months in the future. Just learning project planning, not yet doing portfolio management. Difficult to get buy-in for activities that will produce results in more than 6 months.

    Advice to ManagementAdvice

    The drive under the former CEO to move towards a servant-leader culture had the possibility to create greatness. I'm really uncertain if the current obsession to give the market quarterly estimates and then drive to those numbers is serving the long term needs of the organization.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Decent Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    Easy work, Overtime, Hourly managers, Monthly Bonuses

    Cons

    Pay gap between assistant managers, sales managers, and district managers is huge.

    Advice to ManagementAdvice

    Pay more and you'll get better talent.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    Pay is good and lots of opportunity for growth!

    Cons

    Hours/ working 6 days a week

    No opinion of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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