Reply! Reviews

Pros

good people
nice work environment
young people

Cons

not much money, no opportunities to grow

Advice to Senior Management

nothing

Pros

25 cent sodas, 50 cent bag of chips, free granola bars

Cons

the pay is a joke. you get $8.17 an hour plus comission that is next to impossible to get. Clients do not stay so you never actually get a pipeline going. Trust me you can make more money working at IN-AND-OUT

Advice to Senior Management

Pay your employees. If you paid a decent wage you wouldnt have such a huge turnover.

Pros

Working for this company made me love sales.

Reply! is on the bleeding edge of technology in the lead generation industry with their Click Marketplace. They are very involved with the their PR and Marketing on a industry B2B level, and receive a lot of good coverage from unbiased sources.

The company culture is great, the management is spot on wonderful. The benefits are good, and while base is only 17000, the commission plan definitely makes a 4-year degree salary possible to qualified post-high school-level hires. Hit your numbers and you're a star.

Reply cares about drive/effort/performance, not where you came from (or even hitting quota), and this is a great thing for many people.

Cons

Most of the great new things Reply! is doing in lead gen (ebay for leads on CORPORATE LEVEL) is not what you are selling if you are new there. You sell directly to RE agents and individual car dealerships. A lot of these entities do not fully understand lead gen. Some say the ends justify the means, but in some cases you feel like you are lying to real estate agents if you are working with agents who don't know how lead-gen is largely a numbers game. Many agents DONT know how to use leads, and this makes them feel "scammed" when they can't commit to the program long enough or return certain leads (and the guarantees on leads also makes them buy junk leads alot". From the buyer's point of view, 10% GOOD can be very depressing if you are spending so much for 90% BAD. There is a good amount of bad PR on lead-gen to begin with, and Reply! is known for and contributes to that (which hurts your ability to sell). Nearly every single Reply Real Estate salesperson goes through a moral dilemma when selling. Customer retention on that side is very VERY low as well, and it's with good reason.

Given the economy, It's difficult to hit quota for automotive. I also didn't like how leads are sold to the wholesale market. It's complicated to explain but basically, the product is cannibalized by reply's competitors (if they are assumed to be higher quality). Auto leads are a more understood industry, but it's still a lot harder to sell, and you are more pipeline focused.

The management encourages selling with integrity, but at the end of the day, you gotta hit quota or it's not worth your time to stay there. People buy for emotional reasons, it's true.

Advice to Senior Management

Fix the bad PR by improving the basic sold products RRE and iMotors (revise crediting policy=higher quality leads), not pressure sales tactics/hiring as many people as you can to reach more customers. I know there are 1.2+ million agents (and growing) in America, so there's no economical reason to (besides ethics) but for the conscience of your sales people and the end result of more profit from happy customers who don't quit before they can even build a pipeline.