Reputation.com Reviews

Updated August 18, 2015
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3.4
Rating Trends
Recommend to a friend
Approve of CEO
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Shrey Bhatia
56 Ratings

Pros
  • Benefits - great insurance benefits, stock options and free lunches (in 8 reviews)

  • Made coming to work very pleasant (in 4 reviews)

Cons
  • Effectively the entire management team has quit in the last 18 months, including the most people-focused leaders (in 4 reviews)

  • All of upper management left in 2012/2013 (in 3 reviews)

More Pros and Cons

90 Employee Reviews

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  1. Great Company, Limited Transparency

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great, smart and talented people working to solve a growing problem

    Cons

    Limited insight into product strategy / goals.

    Advice to Management

    Be a little more transparent on company goals, direction

    Reputation.com Response

    Aug 31, 2015 – Director, Human Resources

    We're happy to hear you left Reputation.com with a positive impression! We're working on transparency, and communicating company-wide goals and deliverables is starting to take place now in Q3. We ... More


  2. Helpful (6)

    Something needs to change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Reputation.com full-time (More than a year)

    Pros

    The Reputation Platform for Business is a great product offering Free snacks and drinks provided always Free lunch delivery 3 days a week Location is in downtown RWC Free train pass

    Cons

    Turn over is way out of control, great talent that is over worked, under appreciated and walking out the door way too often The team concept does not exist - no communication

    Advice to Management

    Advice to management would be to revamp it all - take a look at what is going on around the company. There is too much focus on the sale and not enough of the people and product there that needs the support.

    Reputation.com Response

    Aug 31, 2015 – Director, Human Resources

    Thanks for taking the time to share your experience, both the pros and cons. We're happy to hear that our perks programs are adding value for you. We definitely know that communication needs ... More


  3. I learn something new every day!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reputation.com full-time (Less than a year)

    Pros

    Great coworkers, awesome offices, great perks and benefits packages. You get to work on real challenges every day. The company is large enough that you can specialize, but small enough that you feel like your work adds value. Great work/life balance, and fun company events to encourage everyone to spend a little time socializing now and again.

    Cons

    Experience vastly depends on your manager - make sure you're aligned with the person who would manage you before signing up to work here. Communication could be better between teams, but there are things in the works that are designed to improve this.

    Advice to Management

    Focus on improving communication, and delivering feedback more regularly to your team members.


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  5. Helpful (5)

    Stay away from this place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Redwood City, CA
    Current Employee - Client Services in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule and that's it

    Cons

    This place is horrible, extremely dysfunctional, management has the biggest egos. The product is not what they are selling and turn over is VERY high. Employees are treated very poorly. CEO very unfriendly and CEO only cares about two clients.

    Advice to Management

    Change managers.

    Reputation.com Response

    Aug 31, 2015 – Director, Human Resources

    We're sorry to hear that you're not having a positive experience working at Reputation.com. We'd like to hear more from you, as feedback helps us improve, and if we can improve your experience while ... More


  6. Helpful (2)

    The good, bad and ugly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Manager in Redwood City, CA
    Current Employee - Inside Sales Manager in Redwood City, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reputation.com full-time (Less than a year)

    Pros

    I've read reviews on this page and I can't fully disagree with some people who had a bad experience. But I have seen positive change lately. The company President Shrey, is much more involved than the CEO in the day to day and he rocks! They also hired a new person to be head of product and it seems like big fixes to the customer success team are happening, more people have been hired and the onboarding of clients seems smoother. There's a lot of autonomy in some areas so you see some employees just sit at their desk and no nothing but if you work hard you get rewarded. The beauty of this place is that you're able to pop into different departments and talk to people and learn a lot. It's an open culture. I've been treated very well and I'm surprised by how much time management has spent helping me; not only my direct manager but I literally can check someones name in the company directory, find their office and they always will make a bit of time to answer your questions. This is huge for anyone who is looking for personal growth. Come here is you want to contribute to a team, not if you just want to sit around and get paid for nothing.

    Cons

    I've seen high turnover, but it is due to the company changing focus and pivoting from B2C to B2B. All the problems that are mentioned before really depend on your manager and job title. They give people a lot of freedom and don't micromanage you, but if you think you can sit around and do nothing, you'll be gone before you know it. I do not like that there's no 401K matching,

    Advice to Management

    Things are improving and if this continues the company will be very successful. I think we are on the right track

    Reputation.com Response

    Jul 30, 2015 – Director, Human Resources

    Thanks so much for taking the time to share your experience working at Reputation.com. We do strive to maintain open doors to senior management and little hierarchy across the company. We're also ... More


  7. Helpful (2)

    Great experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Client Solutions Manager in Redwood City, CA
    Current Employee - Advanced Client Solutions Manager in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (More than 3 years)

    Pros

    I've been working there for three years, and have gained instrumental experience in the process. It's a great way to get the experience you need to drive a value based, solution focused sales process. You'll never win an opportunity based on price. You must learn to sell based on value, and pursue sales in a consultative manner, otherwise you will struggle.

    Cons

    High turnover, and the company is transferring the majority of it's sales team to Tempe, Arizona.

    Advice to Management

    Don't reduce accelerators.

    Reputation.com Response

    Jul 31, 2015 – Director, Human Resources

    Thank you for taking the time to write a review! We're happy to see that you're learning valuable skills in your role at Reputation.com. We are aware that we experience turnover at a higher rate than ... More


  8. Helpful (6)

    Needs a whole lot of work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free food although it's not of the healthy kind.

    Cons

    Very high turnover rate. The amount of people leaving is just insane. Salary is not up to standard for a Bay Area company. Product is subpar.

    Advice to Management

    Listen to your team mates!

    Reputation.com Response

    Jul 30, 2015 – Director, Human Resources

    We appreciate the candid feedback - thanks for sharing your thoughts about working at Reputation.com. The HR team tries to strike the right balance between healthy snacks (fresh fruit, nuts ... More


  9. Helpful (7)

    This place is a mess!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reputation.com full-time (More than a year)

    Pros

    Free snacks and lunch 3x a week.

    Cons

    I am appalled by how many FAKE positive reviews there are on Glassdoor about the company! The company is a huge mess. Management is horrible. There are no processes, no procedures, no direction. Michael Fertik, the CEO, is not friendly. I've seen him yell at employees in front of others in an open work area... humiliating them due to a small error. To see his approval rate on Glassdoor so high is disgusting. Also, the turnover rate is extremely HIGH. They will hire someone and after they start, Reputation.com will realize they didn't need that person or that team and would get rid of them... I've seen that happen MANY times!. And there is no work life balance here because everyone is overworked. So if you are considering this place, I would steer clear.

    Reputation.com Response

    Jul 31, 2015 – Director, Human Resources

    Thank you for sharing your feedback! We want to make it clear that we never encourage employees to post fake reviews on Glassdoor. As a business that prides itself on being an expert in the field of ... More


  10. Helpful (4)

    Lots of Sitting Around

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reputation Advisor in Tempe, AZ
    Former Employee - Reputation Advisor in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Reputation.com full-time (Less than a year)

    Pros

    Free snacks, drinks and lunch. Nice office with new equipment. Co-workers were friendly enough.

    Cons

    Wound up basically just sitting at my desk for 2 months while management never seemed to have time for me unless it was a role play or to go over product once a week or so, which is exactly what I was already doing at my desk. Management is neglectful and a bit abrasive. Will talk down to you for giving the wrong answer to a question, then a week later will change he answer and scold you for quoting the one given to you the week before. Structurally vague for new hires.

    Advice to Management

    Pay attention to your new hires. Let them do what you hired them to do and know exactly what you are talking about before getting on someone's case about something.

    Reputation.com Response

    Jul 31, 2015 – Director, Human Resources

    Thank you for taking the time to share your experience at Reputation.com. We have recently made some adjustments to the leadership on this team, and are seeing positive change as a result. We wish ... More


  11. Helpful (3)

    Small Business Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Consultant in Phoenix, AZ
    Former Employee - Small Business Consultant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Reputation.com full-time (More than a year)

    Pros

    Able to work remote and avoid the office drama.

    Cons

    Revolving door of employees from upper management to entry level sales. No training program. Authoritarian management style, constant program changes, constant department changes, constant layoffs and hirings. Their customer "care" can be best summed up by the phrase, "take the money and run".

    Advice to Management

    Get a clue about customer service and how important it is to YOUR reputation.

    Reputation.com Response

    Jul 31, 2015 – Director, Human Resources

    We appreciate you taking the time to deliver candid feedback to us, and wish your experience working for Reputation.com had been more positive. As any start-up technology company, we do experience ... More



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