Research Now

  www.researchnow.com
  www.researchnow.com

Research Now Reviews

Updated October 14, 2014
Updated October 14, 2014
74 Reviews
3.0
74 Reviews
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Research Now President & CEO Kurt Knapton
Kurt Knapton
39 Ratings

Review Highlights

Pros
  • Work from home options- usually with little resistance from management (in 7 reviews)

  • Free drinks and free food for some dept (in 7 reviews)


Cons
  • You are expected to work evenings and weekends and you have absolutely no work-life balance (in 8 reviews)

  • Extremely long hours, and constant stress (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company with good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Research Now full-time

    Pros

    Growth-oriented and future-focused with good culture

    Cons

    Many new areas make it tough to see where the company is headed sometimes

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Perform, smile and shut up or find something else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Research Now full-time (more than 3 years)

    Pros

    Free drinks and free food for some dept.
    Fruits on Mondays
    Community service days
    Sens of family and great friendships

    Cons

    Rude and incompetent management
    Constant changes
    Poor communication between management and teams
    Promotions are largely based on favoritism and relations
    No work life balance
    No flexibility in schedules
    False promises of training and advancement
    It is not uncommon for a person to be hired and then let go in a few months
    Management regards people as chess pieces

    Advice to ManagementAdvice

    Start cleaning up the house by getting rid of management = those who have been working there for + 5 - 10 years

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Great experience at first... but time to hop off the hamster wheel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Research Now full-time (more than 5 years)

    Pros

    Great people to work with, Industry leader, good products and services, great CEO, good culture and values

    Cons

    Heavy workload, not enough bandwidth provided by managers overseeing their teams in order to cover projects and workload within reasonable turnaround time to meet/exceed expectations, poor work/life balance and late hours. Lack of professional development; mid-managers don’t equip their teams to grow & flourish for successful career advancement. Exciting environment once you first come onboard but then quickly gets a real sense of ‘hamster wheel spinning’ with busy, mundane repetitive day-to-day tasks in a corporate dead-end environment. And mostly, there is a real lack of passion and purpose with what you’re working for in the big picture; we’re spamming people’s inboxes with surveys everyday for a living… how inspiring.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Limited opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Development Executive
    Former Employee - Client Development Executive

    I worked at Research Now full-time (less than an year)

    Pros

    Good salary, interesting company and industry

    Cons

    Not really a challenge and limited career opportunities

    Doesn't Recommend
    No opinion of CEO
  6.  

    If you want a career do not work for Research Now. They can cut employees in a second

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Research Now full-time (more than 5 years)

    Pros

    Pros
    - Employees have an option to work from home
    - Pay (higher than average)
    -cool offices

    Cons

    - Managers expect to work you to death
    - Upper Management has favorites therefore if you are not one of them they will cut you off
    - People have no PERSONALITY in this company
    - No growth in the company
    - Sales Managers get all the commission but the support do all the grunt work and they do not appreciate the supports
    Stay Away!!

    Advice to ManagementAdvice

    - Please be fair to people

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Questionable pay tactics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Development Manager in Plano, TX
    Current Employee - Client Development Manager in Plano, TX

    I have been working at Research Now full-time (more than 5 years)

    Pros

    Integrity, assets, longevity - top of the market research sampling heap - everyone trying to nip at their heels but not making many inroads, the basic product is pretty solid. Improved leadership - it was never terrible, but just not always clear on the future. Personable atmosphere and fun/young culture, you need to have your head on straight and be a team player no matter what, there's always politics but the atmosphere is too fast paced for petty b.s. to matter much - it's good and keeps the drama to a minimum. The hours are long but you can work from home on a regular basis depending on your position.

    Cons

    Company is still playing catch-up on the technology side, but there is hope. Corporate board plays with the compensation structure every year...and each year the bar gets raised higher, even if your performance is exemplary it may be hard to make the same $$ as you did the prior year, the health plan and costs go up (and coverage gets worse), no room for employee ownership/options. Growing pains - been going on for a while but as company grows there continue to be politics/territory issues, and increasingly more administrative-type work which could be addressed via better tech solutions. Neutral on career development, can be difficult to get a promotion. If you're thinking of working here, get what you want up front and do not settle, it will be next to impossible to make up that lost ground. When terminating employees, HR's approach is ruthless. The working conditions outside the US are considerably better, company has >20 offices in other countries.

    Advice to ManagementAdvice

    It's a good place to work, not a great place to work. Keep up the good work, but share the love.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Family Feeling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Research Now as a contractor (less than an year)

    Pros

    Positive work environment- everyone is friendly, and there is a very team-work mentality.
    Shadowing opportunities- Learning new tasks is encouraged, and opportunities to do so are provided
    Opportunities to learn about the visions of upper management, where the company is headed, trends in the industry

    Cons

    Some times things get a little slow

    Advice to ManagementAdvice

    I would have a more streamlined training process. I have enjoyed the classes, and the shadowing, however, I think the training labs should have more practice sessions for new hires.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Manager in Plano, TX
    Former Employee - Delivery Manager in Plano, TX

    I worked at Research Now full-time (more than 3 years)

    Pros

    Young corporate atmosphere with lots of happy hours.

    Cons

    Too political and leadership is very disconnected from what goes on in the day to day.

    Advice to ManagementAdvice

    Involve (or at least get input from) the people who actually do the work in decisions that affect them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Fast paced company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations in Plano, TX
    Former Employee - Operations in Plano, TX

    I worked at Research Now full-time (more than 5 years)

    Pros

    High energy work environment. Company is well positioned in a very competitive market. Casual when not customer facing. Many great people to work with. Company has many initiatives in place for future growth. Great place to cut your teeth on corporate consumer research. Several core technologies to work with. Open team environment.

    Cons

    Worldwide 24/7 operations equal very long days and mandatory weekends. Office politics and over the top favoritism for day and night game play. Compensation is average. Easy to get buried in work. Be prepared to have your higher profile completes moved to a favorite (or you could be the favorite). Size of operation make it difficult to make any significant impact unless you're at the top of your game (not really a con but a difficult fact to know).

    Neutral Outlook
    No opinion of CEO
  11.  

    Overall, Research Now is a fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Plano, TX
    Current Employee - Marketing in Plano, TX

    I have been working at Research Now full-time (more than 3 years)

    Pros

    Great work-life balance with flex-hours promoted, global environment, gives back to the community and allow work hours to be spent volunteering, feel purpose in your work - giving people information that can help their businesses grow, constant events in the office - have 'Internal Communications' team dedicated to keeping employees happy (in a nutshell)

    Cons

    Pay is somewhat competitive, but could be better.

    Recommends
    Positive Outlook
    Approves of CEO

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Research Now Office
Working while watching the 2014 World Cup

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