Research Now Reviews

Updated August 27, 2015
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3.1
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Research Now President & CEO Kurt Knapton
Kurt Knapton
56 Ratings

Pros
  • Employees have an option to work from home (in 7 reviews)

  • Free drinks and free food for some dept (in 8 reviews)

Cons
  • Work life balance can be tough to manage during our busiest periods but tends to be off-set by less busy periods (in 9 reviews)

  • You are expected to work evenings and weekends and you have absolutely no work-life balance (in 5 reviews)

More Pros and Cons

105 Employee Reviews

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  1. Helpful (1)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Plano, TX
    Current Employee - Systems Administrator in Plano, TX
    Recommends
    Neutral Outlook

    I have been working at Research Now full-time (More than 3 years)

    Pros

    Work / life balance - they believe in it. Taking time off for personal / family issues is never a problem. Training is readily available. Do your job well and annual raises are good. If you're in IT, you will get to play with lots of new and interesting technologies. Nothing stands still. Excellent benefits, free coffee, sodas, juice, sparking water. Fruit brought in once a week. Lots of off-site activities. A very philanthropic attitude.

    Cons

    Perfectionist attitude about IT. Nothing can EVER go down EVER, even for maintenance. Hard to find qualified IT employees that meet management's standards. Too many directors, VPs, senior VPs, etc. 1,200 employees, >100 directors and up. Lots of advancement for management track, not much for everyone else.


  2. application support

    Former Employee - Texas in Plano, TX
    Former Employee - Texas in Plano, TX

    Pros

    its a rather young company and thus there are plenty of growth opportunities. they also allow internal career move.

    Cons

    the it is still sorting out ways they are going to do things. but there are some undesired politics and management execs trying to get quick win to show off and ended up causing a turmoil.

    Advice to Management

    the right people are important, but the right people who can implement the right thing and adhere to company vision and stick to the 'people are greatest asset' is even more critical- talk the talk and walk the walk should go from top exec down to the managers, not just the c-suite.


  3. Real Life "Office Space"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Plano, TX
    Former Employee - Team Lead in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    They attempt to preserve some semblance of company culture. They do listen to employee feedback to determine group values.

    Cons

    Few advancement opportunities. No team mindset which leads to less knowledge sharing. High competitiveness for minimal bonuses - which does not promote team unity or collaboration.

    Advice to Management

    hire fewer people, pay them better, and expect more out of them. Find ways to automate the tedium. Gamify the things that can't be automated and have a listening ear to suggestions! Train the "why" not just the "how" and you'll get more out of your people.


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  5. pros and cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They have a fun culture makes life at work tolerable. they provide little extras that you do not see on other companies.

    Cons

    There is a lot of stress due to high workloads especially after team mates leave the team or are out of the office.

    Advice to Management

    Even out the workloads among team members and consider how complex projects and clients needs are when looking at workloads.


  6. Helpful (1)

    educational

    Former Employee - Anonymous Employee in Garland, TX
    Former Employee - Anonymous Employee in Garland, TX

    I worked at Research Now full-time (Less than a year)

    Pros

    relaxed work environment, nice co-workers,

    Cons

    Stressful, lack of training, high pressure

    Advice to Management

    more training


  7. No advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Development Manager in Plano, TX
    Current Employee - Client Development Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Research Now full-time (More than a year)

    Pros

    Good work/life balance, not challenging work, free sodas, wellness consultant on staff, able to work from home if needed. High pay.

    Cons

    There is a level of middle management that is not well trained, does not coach well, and sucks up to the higher levels at the expense of their subordinates. Also morale is at an all time low after lay offs, leaving people who are afraid for their jobs.

    Advice to Management

    Remember how hard it is to train new people, and try to keep your personnel from leaving.


  8. Helpful (2)

    Good Benefits Poor middle Mangement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Research Now full-time (More than 3 years)

    Pros

    Weekly healthy breakfast, Quarterly meetings to understand the companies vision. Good place to learn a lot about how marketing is done worldwide. People are friendly and easy to get along with.

    Cons

    Lower management ignores issues or pushes them back on you. Upper management seems to have a direction but has a big disconnect from lower management. Not able to move up seems that hiring outside is better then promoting within. Some departments allow WFH while others are forced into the office each day. There are a lot of fresh college graduates working here as a first real job. This I think has ruined that WFH for some teams, as well as lower management wanting all the control they can have over each person.

    Advice to Management

    Look at the director level and re-evaluate why they deserve that position. most were just given the position without having any management skills.


  9. Helpful (3)

    Vice President

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Dallas, TX
    Former Employee - Senior Director in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Research Now full-time (More than 5 years)

    Pros

    Company is Very Profitable. Good Job for coming out of College and getting good experience

    Cons

    Private Equity now owns the company and the only thing they care about is profit. The soul and spirt that made the company successful left many years ago. Executive Leadership is weak and gives lip service to caring about the employees while cutting bonuses, commissions and other items that cost money while benefiting the employees.


  10. Great Company!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Development Manager in Plano, TX
    Former Employee - Client Development Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Research Now full-time (More than 5 years)

    Pros

    Research Now was an amazing experience that provided me the opportunity to grow and be mentored out of college. Tech company that is growing and expanding even after 15 years. Great management team and great atmosphere to work at.

    Cons

    I do not have anything negative to say, I really loved working there.

    Advice to Management

    nothing to add here. Very senior and capable team.


  11. Helpful (3)

    Could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -Great office environment -Comparatively fast promotions -Casual dress -Most people are genuinely nice and friendly -Company goes out of its way to keep the fun family culture -Lots of perks, happy hours and fitness events -Great CEO -Ability to work from home

    Cons

    -Low pay. Most of employee dissatisfaction comes from this point yet management skims over it (which is one way of running the business, but this directly causes the high turnover). Saying the pay range is "market value" doesn't make it market value especially when factoring in that the job technically requires employees to be on call. PMs manage large amounts of live survey sample and if anything goes wrong overnight or over the weekends, you are expected to be able to address it immediately. Depending on your team's workload and how demanding your clients are, you could be working around the clock with no additional incentive. There is also no reward for high performing teams that bring in the most money (unless you are a sales manager) which is something management struggles to fix. -Political/gossipy environment. Gossip is the norm at this organization. The company positions itself as having a family culture, which is true to an extent but the gossip/cliquishness is the flip side of the coin. -Long ramp up time. In-house tools are not intuitive and can take a while to learn, even with a tech-savvy, young workforce. Company shifting to new tool that will make managing sample more efficient. -Upper management are very nice people, but are disconnected from the day to day work and do not create real change. There are a ton of meetings about what could be done better to keep people from leaving, but nothing has really changed.

    Advice to Management

    Pay employees better, create change based on feedback.



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