Research Now Reviews

Updated July 16, 2015
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3.3
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Research Now President & CEO Kurt Knapton
Kurt Knapton
54 Ratings

Pros
  • Employees have an option to work from home (in 7 reviews)

  • Free drinks and free food for some dept (in 8 reviews)

Cons
  • Work life balance can be tough to manage during our busiest periods but tends to be off-set by less busy periods (in 9 reviews)

  • You are expected to work evenings and weekends and you have absolutely no work-life balance (in 5 reviews)

More Pros and Cons

100 Employee Reviews

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  1. Helpful (1)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Plano, TX
    Current Employee - Systems Administrator in Plano, TX

    I have been working at Research Now full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Work / life balance - they believe in it. Taking time off for personal / family issues is never a problem. Training is readily available. Do your job well and annual raises are good. If you're in IT, you will get to play with lots of new and interesting technologies. Nothing stands still. Excellent benefits, free coffee, sodas, juice, sparking water. Fruit brought in once a week. Lots of off-site activities. A very philanthropic attitude.

    Cons

    Perfectionist attitude about IT. Nothing can EVER go down EVER, even for maintenance. Hard to find qualified IT employees that meet management's standards. Too many directors, VPs, senior VPs, etc. 1,200 employees, >100 directors and up. Lots of advancement for management track, not much for everyone else.


  2. Good Benefits Poor middle Mangement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Research Now full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Weekly healthy breakfast, Quarterly meetings to understand the companies vision. Good place to learn a lot about how marketing is done worldwide. People are friendly and easy to get along with.

    Cons

    Lower management ignores issues or pushes them back on you. Upper management seems to have a direction but has a big disconnect from lower management. Not able to move up seems that hiring outside is better then promoting within. Some departments allow WFH while others are forced into the office each day. There are a lot of fresh college graduates working here as a first real job. This I think has ruined that WFH for some teams, as well as lower management wanting all the control they can have over each person.

    Advice to Management

    Look at the director level and re-evaluate why they deserve that position. most were just given the position without having any management skills.


  3. Vice President

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Dallas, TX
    Former Employee - Senior Director in Dallas, TX

    I worked at Research Now full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Company is Very Profitable. Good Job for coming out of College and getting good experience

    Cons

    Private Equity now owns the company and the only thing they care about is profit. The soul and spirt that made the company successful left many years ago. Executive Leadership is weak and gives lip service to caring about the employees while cutting bonuses, commissions and other items that cost money while benefiting the employees.


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  5. Great Company!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Development Manager in Plano, TX
    Former Employee - Client Development Manager in Plano, TX

    I worked at Research Now full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Research Now was an amazing experience that provided me the opportunity to grow and be mentored out of college. Tech company that is growing and expanding even after 15 years. Great management team and great atmosphere to work at.

    Cons

    I do not have anything negative to say, I really loved working there.

    Advice to Management

    nothing to add here. Very senior and capable team.


  6. Helpful (2)

    Could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Research Now

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -Great office environment -Comparatively fast promotions -Casual dress -Most people are genuinely nice and friendly -Company goes out of its way to keep the fun family culture -Lots of perks, happy hours and fitness events -Great CEO -Ability to work from home

    Cons

    -Low pay. Most of employee dissatisfaction comes from this point yet management skims over it (which is one way of running the business, but this directly causes the high turnover). Saying the pay range is "market value" doesn't make it market value especially when factoring in that the job technically requires employees to be on call. PMs manage large amounts of live survey sample and if anything goes wrong overnight or over the weekends, you are expected to be able to address it immediately. Depending on your team's workload and how demanding your clients are, you could be working around the clock with no additional incentive. There is also no reward for high performing teams that bring in the most money (unless you are a sales manager) which is something management struggles to fix. -Political/gossipy environment. Gossip is the norm at this organization. The company positions itself as having a family culture, which is true to an extent but the gossip/cliquishness is the flip side of the coin. -Long ramp up time. In-house tools are not intuitive and can take a while to learn, even with a tech-savvy, young workforce. Company shifting to new tool that will make managing sample more efficient. -Upper management are very nice people, but are disconnected from the day to day work and do not create real change. There are a ton of meetings about what could be done better to keep people from leaving, but nothing has really changed.

    Advice to Management

    Pay employees better, create change based on feedback.


  7. Fun and fair environment!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Specialist in Plano, TX
    Current Employee - Training Specialist in Plano, TX

    I have been working at Research Now full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great leadership with open door policy, very fun environment, room to grow! The people who work here are amazing and make it easy to come to work everyday.

    Cons

    No major cons to working at this company! Change is a constant at Research Now. If you are afraid of change, this company is not for you.


  8. Survey Programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Research Now full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good entry level position with competitive pay and benefits. Most people are friendly and easy to work with. Great work life balance.

    Cons

    It's a midsize company with little room for personal growth. Most tech positions are outsourced.


  9. Overall pretty positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Research Now full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    *Really great team building activities - we went to top golf, charity days, house of blues *Fun activities in the breakroom - games, performances, food *Free fruit and beverages(sodas, juices, coffee, teas...)

    Cons

    *Very segmented company - teams stick to themselves for the most part *Hard to feel like you're making much of a difference in a company this size *High turnover of senior management

    Advice to Management

    Continue to make coming to work a pleasant experience, but more focus on employee development could go a long way.


  10. Helpful (1)

    Great culture, headed in the right direction, but not quite there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Plano, TX
    Current Employee - Marketing in Plano, TX

    I have been working at Research Now full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The casual dress code and laid-back culture is great! The vacation policy is also a plus; it increases with each year with the company. There are always fun events going around the office, and coworkers are a blast.

    Cons

    Career growth and development tracks are lacking. It appears business tactics are done "just because" and based on "want" rather than statistics and need. Major tools are internally developed and are in serious need of upgrades.

    Advice to Management

    Consider better planning, not only for the business, but for employee growth.


  11. Helpful (1)

    Good culture historically, but it's slipping

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Plano, TX
    Current Employee - Client Services Manager in Plano, TX

    I have been working at Research Now full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people, flexible hours, decent pay

    Cons

    Limited growth opportunities, poorly run Technical development team, too many course changes over the years,

    Advice to Management

    Get back to the basics that made the company great. It's spread too thin now.



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