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I worked at Resolute Systems full-time (More than 8 years)
There are good opportunities for personal growth within the company if you are willing to develop marketing and sales skills. Support staff is fantastic. While I worked there, the local Regional Manager did a fantastic job of helping me develop stronger skills in a variety of areas: negotiation, marking, and sales.
The methodology of handling accounts and coordination of cases is very 'individual' specific - meaning that efficiency and effectiveness is at the ebb/flow of the individual - it could be improved with streamlining of processes, better integration of technology for more automated processes.