Responsys Reviews

Updated August 22, 2014
Updated August 22, 2014
118 Reviews
3.9
118 Reviews
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Responsys CEO Dan Springer
Dan Springer
102 Ratings

Review Highlights

Pros
  • The work life balance is also something that is good as well; the managers encourage that work stays at work (in 10 reviews)

  • Get to work with some good people (in 7 reviews)


Cons
  • Company is growing fast and sometimes systems/information management, etc (in 3 reviews)

  • I see staff here work hard and generally there is no opportunity to grow (in 3 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Responsys: Zapata or Facebook?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Management  in  San Bruno, CA
    Former Employee - Anonymous Management in San Bruno, CA

    I worked at Responsys

    Pros

    The pay is pretty good and the benefits were okay. For a while it looked like things were going in the right direction from a technology level, but that stopped being true some time ago. One of the biggest and best things about Responsys was the momentum it gathered while outstripping all the competition. The real question is going to be whether Responsys can continue that in the face of poor planning, bad management and rising costs. If they can, Responsys will emerge dominant in the email marketing space, and its competition should fear the advantages it will come up with next.

    Cons

    The biggest problem has got to be communication. Management doesn't seem to think it's important to communicate to underlings, and worse, don't tend to give anything closely resembling honest feedback to those who need it. Furthermore, nobody in Human Resources wants to step up and come up with a consistent set of performance guidelines or standards for having those difficult conversations with employees. It is too bad, because dead wood and a lack of communication are going to drive all of the good people out of the job and into the welcoming arms of a booming and growing technical job market.

    Advice to ManagementAdvice

    Take a good long look at middle to upper management, replace it as needed, and don't be afraid to fire and forget.

    Doesn't Recommend
    Disapproves of CEO
  2. 3 people found this helpful  

    Responsys is not perfect, but I've never worked anywhere that is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales  in  San Bruno, CA
    Former Employee - Sales in San Bruno, CA

    I worked at Responsys

    Pros

    Responsys has built the most experienced and competent sales team in the email space. The team wants to win and they did. There is a compelling vision that management has laid out but to date they have been unable to execute against that vision. The email marketing space is growing very fast, and this provides opportunities for the people and the company to be very successful if they could execute their vision and keep their top people. I liked the people on my team and we worked hard together. The management team is pretty open to feedback and suggestions, and we used that fact to create a far more open culture at the company than was there previously.

    Cons

    Lack of emotional intelligence of the senior management team.
    Senior sales management has a negative communication style in email particularly, that leaves members of the sales team wishing they would leave the people management to those on the sales management team who are effective at it.
    Product management needs to get their act together. They have consistently under-delivered.

    Advice to ManagementAdvice

    Let your managers manage and think about the company as what it is, i.e. a collection of individuals with different needs and motivations, rather than as a "company" that somehow could succeed divorced from the people who comprise it.

    Management by anything other than data is a waste of everyone's time. Use it to set reasonable expectations for your employees and your board, and realize that you are competing against every other interactive marketing company out there for talent. The talent has the upper hand in your space. Embrace it.

    No opinion of CEO
  3. 5 people found this helpful  

    Negotiate well upfront.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Bruno, CA
    Former Employee - Anonymous Employee in San Bruno, CA

    I worked at Responsys

    Pros

    Responsys is the current leader in their space and has a solid product to go to market with. They have a strong customer base and the market is growing rapidly. The pace is steady, but not overly burdensome and you have the opportunity to work with some phenomenal clients. The development is attempting to move to the cutting edge and if they succeed, it could be a great place to work.
    The people that you will work with here are absolutely top notch.

    Cons

    Did not receive an annual Cost of Living Adjustment and the review process is undefined. Movement within the organization is not common and the opportunity for career growth is virtually non-existent. They tend not to want to extend salaries for promotions when they actually do increase responsibilities. In addition, they don't seem to treat their employees with all that much respect, which is sad because they've actually been able to attract some great talent to that organization.

    Advice to ManagementAdvice

    Treat your employees better and with more respect.

    No opinion of CEO
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  5. 3 people found this helpful  

    Work here if you only dont have other options open

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Bruno, CA
    Former Employee - Anonymous Employee in San Bruno, CA

    I worked at Responsys

    Pros

    Compensation is fairly OK if you negotiate upfront, people are fair and open with exception of management, growing company-may be great if you are good to analyze companys potential and financial growth

    Cons

    High handedness of management in day to day affairs, impersonal behavior by people in management, politics in a small company, bad project and time management, lack of adherence to standard practices, arrogance adamancy and lack of commitemnt to change and fix internal issues, disregard to interpersonal ethics, no review policy. Company seems to have resistance to think big picture and intolerant to any suggestions

    Advice to ManagementAdvice

    The upper management may be good and leading the company towards better things but the management closer to individual contributors are building blocks and should not be ignored at the cost of development towards acquiring new prospects/customers in the market. Company requires an overhaul to grow big

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Having some growing pains but overall good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Bruno, CA
    Current Employee - Anonymous Employee in San Bruno, CA

    I have been working at Responsys

    Pros

    Leader in the software as a services email marketing space
    Has some really bright people
    With continued international growth and potential new mid market business opening up the company is poised to pop.
    Strong potential to IPO when the economy returns.

    Cons

    The execs are taking advantage of the economy and not providing cost of living or raises in income while the company is still thriving.
    The management has had some issues communicating direction, but have done much better job recently.

    Advice to ManagementAdvice

    Cost of living increases and formal review process for emloyees.

    Recommends
    Approves of CEO
  7. 5 people found this helpful  

    Management problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Employee  in  San Bruno, CA
    Former Employee - Employee in San Bruno, CA

    I worked at Responsys

    Pros

    Compensation (if negotiated) and work environment.

    Cons

    Extremely irrational front line management.

    Marketing is overselling what the next version of the product can do (too high of a learning curve for marketing customers) (too many limiting features) (too many bugs)

    Advice to ManagementAdvice

    Learn how to actually manage people. Treat employees as well as customers (is that too much acting for you all in one day?). Have an objective standardized review process with real numbers showing both positive and negative performance outcomes.

    Doesn't Recommend
    No opinion of CEO
  8. 5 people found this helpful  

    some management problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Bruno, CA
    Current Employee - Anonymous Employee in San Bruno, CA

    I have been working at Responsys

    Pros

    sales and marketing is very strong. one of the very few companies in the bay area to be recession-proof. good overall potential.

    Cons

    the organizational structure in development part of the company seems bureaucratic given the size of the company. Responsys is still a startup yet there are managers who only manage one employee and majority of the managers have 2-3 direct reports.

    work from home not allowed.

    Advice to ManagementAdvice

    hire management consultants to look at the way organization is structured.

    Approves of CEO
  9. 8 people found this helpful  

    Great product successes but difficult to succeed, and grow given structure, politics and processes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Engineer
    Former Employee - Engineer

    I worked at Responsys

    Pros

    Business space
    Company growth
    Colleagues
    Customer successes
    Saas model

    Cons

    Engineers feel like 2nd class citizens.
    People under promise, and only do what is asked of them. Risky otherwise
    Work happens in silos.
    Eng management is never accountable for bad plans and results. Seems like only engineers get blame.
    Some teams are treated better than others.
    Lack of caring for employees.

    Advice to ManagementAdvice

    Provide an environment where engineers can create and deliver an awesome product
    Treat employees fairly
    Offer possibilities of advancement
    Provide clear metrics for success
    Celebrate successes .
    Be consistent with processes and values
    Admit mistakes so we can learn from them

    Doesn't Recommend
    No opinion of CEO
  10. 9 people found this helpful  

    High turnover, negative enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Responsys

    Pros

    Responsys is always hiring, so if you need a job, you may find one here. They have been able to beat the recession with tremendous growth during a downturn. Responsys is especially interested in hiring young, recent college grads, who are willing to learn in exchange for lower wages.

    Cons

    Responsys has taken advantage of the recession by under-appreciating its employees. Despite the recession, turnover is high because so many people want to leave. 60 hour work weeks are typical. Some of my coworkers left for contractor positions they were so dissatisfied with the environment, which is extremely negative.

    Advice to ManagementAdvice

    Management (at the vice president level) should take responsibility for failures -- and not blame middle managers or employees. Constant negative feedback is what has inspired many great employees to seek work elsewhere, even in the midst of a tough economy.

    Doesn't Recommend
    No opinion of CEO
  11. 4 people found this helpful  

    Not a silicon valley company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Responsys

    Pros

    Happy Customers means profits
    Great sales team

    Cons

    Not a silicon valley company in terms of culture

    Advice to ManagementAdvice

    Be clear on shorter and longer term vision

    Doesn't Recommend
    No opinion of CEO

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